CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The "service shifter" warning comes on the screen and all lights next to the shifter light up. This has happened several times, at highway speeds and in town driving. Has not happened when the vehicle is stopped. Restarting the vehicle appears to reset this condition, but it has come back multiple times.
Power train: Transmission has been making a large thug which makes you feel like you got hit by a car or puts a delay which you think the car stalls. Now the transmission is making loud noises and with a increase of temperature. This issue has been ongoing since we've bought the car. Every time we change the oil or bring it to the dealership, we ask about this issue. They did a software push but it still did it and the dealership seem to blow us off every time.
Drove the vehicle to work, everything was normal. Got in the vehicle to go home and the check engine light, service transmission light, and service parking break light came on. Was able to shift into reverse, but the shift was extremely hard. Sounded like the transmission was about to fall out. Had the vehicle towed to dealership.
The vehicle shuts off while in drive and results in hard start with rough idle. The vehicle says that it is in park and needs to shift into gear in order for it to move. This vehicle was in motion and happened multiple times on city streets, highways, turning, and braking. This could result in a fatal crash for others on the road. ECU tcu ECM are believed to be at fault for this per Jeep. The Jeep is in shop and awaiting invoices to see if this fixes the problem. I believe it is the same recall as the V6 version.
The contact owns a 2014 Jeep Cherokee. While driving approximately 1-2 mph, the check transmission and parking brake warning indicators illuminated. The contact stated that the vehicle also started to shudder. Additionally, while accelerating from a stop, the transmission experienced hard shifts between first and second gear. The vehicle was taken to don miller Dodge Chrysler Jeep Ram Fiat (5802 odana rd, madison, wi 53719, (608) 270-5000) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 65,000.
- New Berlin, WI, USA
Search CarComplaints.com for these popular complaint phrases...
The "service shifter" alarm comes on while I am driving and all the lights on the gear shift light up res. P rdn, all of it. The car still runs. This has happened 8 times now. I pull over and put the car in park, turn it off and turn it back on and it is all okay. The dealer said it just needs an update. Did that the first time it happened but is happening again and again.
As I approached an intersection and pushed on the breaks the car stalled out. Warning lights came on. After restarting the car it stalled out again when I tried to break a second time. This has happened at least 4 times. The last time it happened, the car stalled out in the middle of a main roadway as I approached a red light; I was almost rear-ended. I tried to restart the car. Once I got it restarted I tried to put it in gear and the car bucket and stalled out again. I tried a number of times to restart the car and eventually got it started. I eventually got it into gear and started to drive off the roadway. The car drove very jittery and with little to no power. Most warning lights on the dash came on - 4WD inoperable; put car into gear and restart, service transmission, traction control problem, battery problem. I have had it to two dealerships. Once said it was the battery; I replaced it. The other first said it was oil consumption with the engine but when that turned out not to be the case the dealership and Chrysler/Jeep are telling me that this is a problem due to overfilling the gas and that the only fix is not to top off the gas tank. Really" this only started at @ 42,000 miles. Also, I don't think the gas was topped off each time this happened. I also live in a state where you cannot pump your own gas so if the gas station puts too much gas in the car stalls and creates a safety hazard? how much is too much gas" there is nothing in the car manual. There is no warning in and around the gas tank. This is a very serious problem and causes a very dangerous car to operate. There either needs to be a real fix for this problem or the cars need to be taken off the road.
Shift service warning - 2014 Jeep Cherokee has been having problems for some time with hesitation when shifting into drive or reverse (loud banging noise when initially shifting). Car has 113,000 miles current, but issue started at 85,000. @ dealerships did different work saying it would solve the problem (replace front cv shafts and rear drive shaft at high cost and problem still existed). Now I am getting a shifter service warning light and banging between gears getting worse. 95% of mileage has been highway with no stop and go, so this should not be happening and should be a national recall on the drive system. Researching the amount of complaints on this issue are massive
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle always experienced transmission failure. The contact took the vehicle to kunes country Chrysler Dodge Jeep Ram of elkhorn (1300 wi-67, elkhorn, wi 53121, (262) 686-2029) regarding an unknown recall for a transmission update. Prior to the recall repair, the transmission would grind, rev up, and the vehicle lurched from a stopped position. After the recall repair, if the vehicle were on an incline, it would occasionally shift out of gear into neutral and roll backwards. The contact had an extended warranty on the vehicle since it was purchased brand new. The warranty was for unlimited miles for unlimited years. The dealer was called back after the failures recurred and stated that they could not reflash the software back. The manufacturer took a complaint for the customer, but had not called back in over a week. The contact stated that the failure was well known and there was a class action settlement that expired after the contact moved. The failure mileage was unknown. The VIN was invalid.
Ever since the fca recall V69, we have a problem in which "service shifter" is locked on the main display and red lights stay on to the left of the gear selector. This happens at start up and stays on while driving. This never happened until right after we got the recall V69 corrected. Is fca going to submit a recall for this new problem?? this should not be on my dime.
Recall number 16V-529 has not been remedied for 3 years, and I've experienced numerous issues because of it. Jeep will not look at it for free despite the fact that I'm affected by this warranty. My car shifts into neutral while driving frequently, and it's unacceptable that there has not been a fix for this yet.
Transmission failed or slipped into neutral while driving. I was driving on the highway going about 75 mph and all of a sudden the engine light came on and the car wouldn't accelerate while I was driving. I had to pull over, turn the car off and turned it back on then drove fine. The engine light stayed on.
Beginning at about 19000 miles the gear shift lights would all come on at random times while driving. Stopping the Jeep and switching it off would make the lights go off. At about 90000 miles in addition to the lights coming on the shifter, the dash would light up with "service shifter" message. Once again stopping and turning off the vehicle and restarting as many as 5 times would make the message and lights go off. The vehicle is serviced regularly at the Jeep delearship and was checked several times with no errors showing on computer. After going on line to research this problem, I found numerous websites with people having the same problem and stating that there should be a recall due to the large number of vehicles involved. About 2 months ago the same message and lights came on and it took over 10 minutes of trying to start before I could get the message off and able to put the Jeep into gear to continue on my way home (was over 2 hours from home on this trip). The Jeep dealership ordered parts that they said should fix it (I was originally told that it was not problem as long as it was going off). I spent over $500 getting this fixed. Since this is a recurrent problem with so many people, I believe that there should be a recall to fix the problem. This is also a danger to drivers leaving them stranded beside the road because of this defect. From the on line forums this is a problem with all models and year makes of Jeep. My Jeep started this problem before the warranty was up (at 19000 miles). However since it was not repaired (and I hope it is) until after the warranty had expired, I had to pay over $500 for what I believe should have been a recall. It took over a month for parts to come to dealership for repair.
While driving the vehicle shifted into neutral and proceeded to slow down. Both the engine and transmission message displayed on the dash. Turned the car off and tried to drive again but same thing happened. Vehicle was towed to the Jeep dealer.
Vehicle started losing power while stopped at light in traffic, less than a mile down the road while coming to a stop the vehicle started to lunge forward as if I was accelerating then vehicle lost power and engine stopped. Vehicle message stated to 'shift to park and than select desired gear.' Once vehicle was shifted to park and then to drive the vehicle started to lose power again. While driving the vehicle automatically went into 'limp mode' nearly causing an accident. I made the 5 mile journey back home with the vehicle losing power while slowing or lunging while stopping. I am scared to drive the vehicle on the highway as this is almost grantees that there will be an accident. Prior to this day no signs of failing components.
While driving 60mph on a highway vehicle displayed a service shifter notification. All shifter lights were lit instead of just drive, which I was currently in. When I was at a stop I shifted to neutral and back to drive and all lights remained on, although the dashboard showed the car recognized the gear it was in. When I shifted to manual and went up and down gears the car did not recognize that change. I turned the car off and then back on and the service shifter notification was no longer there and shifter lights were back to normal.
After taking the vehicle to the dealership to address the first recall recall S55/NHTSA 16V 529 regarding vehicle changing gears to neutral causing loss of power it happened again on the highway at approximately 70 mph. Vehicle was taken back to dealership on or about 9/25/19 to address the current recalls however immediately after the lights for every gear all come on which is one of the signs that this is going to occur again and in addition there is now a "service shifter" warning being displayed every other day or so. This problem has clearly not been correctly addressed in the previous recalls.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle suddenly decelerated and the "four wheel drive unavailable" message appeared. Also, the check engine warning indicator illuminated. The vehicle was taken to reedman toll Chrysler (300 baltimore pike, springfield, pa) and the transmission was replaced. Later, while driving, the vehicle suddenly shut off. The vehicle was taken to the same dealer where it was diagnosed that the fuel pump was faulty. The fuel pump was replaced, but the failures continued. Later, the water pump was replaced and the transmission would not switch into the park position. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 25,000.
The vehicle has a consistent issue of shutting off while driving after refueling. Issue usually occurs within a mile of the gas station. The car will begin stuttering and lunging and will shut off stopped or even at highway speeds. The panel shows a transmission light and engine light and will not function again until after putting it in park, turning off the accessories and restarting the vehicle. The vehicle runs fine after restarting, and will not have the issue again until refueling. The vehicle shutting off on the highway is a very dangerous and nerve-racking experience.
A D V E R T I S E M E N T S
- Monmouth, OR, USA