Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2014 Jeep Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Cherokee doesn't look like a good model year compared to past years.


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,495 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 25 of 28)

« Read the previous 20 complaints

problem #62

Aug 012014

Cherokee 6-cyl

  • 14,100 miles


At low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. Very audible and ratcheting feel can be felt in the frame and steering wheel. Not an issue when driving straight or at speed. First trip to dealer...could not duplicate. Next day, after contacting Jeep consumer service, the Jeep was taken back to the dealer and I test drove the vehicle in the parking lot for the service consultant. The popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. Next day contact with dealer...they think it is either the axles or transmission. Called Jeep and they called dealership. I was then told by Jeep they were replacing the axles. Subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. Now two Jeep, no transportation, no loaner. I am a master army aviator with thirty years of flying. I know when a machine is broke or about to be.

- Gatesville, TX, USA

problem #61

Aug 122014


  • 1,200 miles
Transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. I was in a precarious situation as I was on a heavily traveled road. Car is being towed to dealership. This is a brand new car and clearly there is a dangerous issue with the transmission of this car. I am very concerned to drive this vehicle, even after the car has any necessary repairs. I believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.

- Union, NJ, USA

problem #60

Aug 082014


  • 10,020 miles
This is a followup complaint to (ODI number) 10618847. A phone call was made to ntsb referring to this incident (ref 670186). Today while driving in traffic and at an intersection, the 2014 Jeep Cherokee I was driving bucked violently then stalled. The power steering stopped working and the vehicle was brought to a stop. When I restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. The boston police responded as I was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. The check engine light and service transmission message appeared on the dashboard. The vehicle was towed to the dealership just days ago under identical circumstances. The last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. Any assistance you could provide would be very much appreciated.

- Canton, MA, USA

problem #59

Aug 032014

Cherokee 4-cyl

  • 9,980 miles


About 7am on August 3, 2014, I was operating the above vehicle in light traffic on a divided highway. While traveling at about 20mph, the vehicle suddenly bucked and the transmission light came and a message came on stating to put the vehicle into park. At the same time, the power steering also stopped working. I pulled the vehicle over to the side of the road and put the vehicle into park. I waited a period of time before I attempted to put the car back into drive. At this time the check engine light was flashing and the display was flashing in red to check transmission. The drive button was flashing when I re-engaged the car into drive. The engine sounded like it was revving and the vehicle would not go above 5mph. I was less than a mile from home and traffic was light so I drove it back to my house. The vehicle was towed back to the dealership where they explained that this is a "software problem". I am notifying the ntsb as this seems to be a major problem with this vehicle that should most certainly be a mandatory safety recall if this "software problem" is affecting other vehicles. I would not want to see someone experience this problem on the highway.

- Canton, MA, USA

problem #58

Nov 262012


  • 150 miles
Wobble between 15-20 mph I didn't notice it until 2 days after purchase in November of 2013. It's now been 10 months with no fix. I've seen many people having the same issue on Jeep forums. Some had axles replaced, and some had both axles and transmissions replaced. Nothing seems to fix the problem. Jeep has to be aware of the problem but I can't even get an acknowledgement that they know problem exists much less a fix. Who knows what damage this could be doing to parts on the front end. How about Jeep just admitting there is a problem and they are working on a fix!

- Mukwonago, WI, USA

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problem #57

Aug 022014


  • 1,600 miles
Vehicle is shifting very hard in low gears, and jumping into a faster drive on long down hill runs. Took the car back to the dealer, and they claim they know about this problem and updated the computer. The car still has the same problems.

- Collegeville, PA, USA

problem #56

Jul 232014

Cherokee 6-cyl

  • 4,400 miles


Transmission slipping and sluggish, eventually failed to shift into any gear.

- Plymouth, MA, USA

problem #55

Jul 262014


  • 11,230 miles
Incident occurred on freeway while traveling at 70 mph. Was traveling in the #1 lane and encountered a slower moving vehicle. Changed to the #2 and accelerated, but got no response from the vehicle. The freeway at this portion is a downgrade so vehicle was able to coast downhill. I accelerated again and vehicle failed to accelerate. A "service transmission soon" message was displayed on dashboard. I exited the freeway and came to a complete stop at the bottom of the offramp. I pressed the gas, while in drive, and the vehicle did not move. Placed in park and then back in drive and the vehicle did not respond. Placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. Placed vehicle in reverse and it did not respond. Repeated sequence of turning it off and back on and the vehicle responded. Placed vehicle in drive and it did not respond. Repeated sequence and vehicle finally moved forward. Was able to slowly drive vehicle to dealership. After half a day dealership stated "Chrysler" told them to wiggle the cables and see if any of them are loose. After they determined the cables were not loose they installed the new transmission updates and cleared the error codes. Service tech stated the problem should not happen again. So far I have not experienced any other failure with the transmission.

- Victorville, CA, USA

problem #54

Jun 222014


  • 434 miles
The contact owns a 2014 Jeep Cherokee. While driving 24 mph or less, the vehicle failed to decelerate when the accelerator pedal was released. The contact was able to stop the vehicle by depressing the brake pedal. The vehicle was taken to the dealer for diagnostic testing. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 434.

- Elma, NY, USA

problem #53

Jul 252014

Cherokee 6-cyl

  • 7,250 miles
The car suffers from poor shifting characteristics. It experiences extreme lag between the time the accelerator is depressed and the time that the engine responds. Shifts to allow passing activities on the highway are especially problematic, as its ability to provide good response/power when attempting to pass at speed is, in a word, crap. The car experiences shift delays when attempting to accelerate from 40+ to 60+, it experiences lag and then sudden acceleration when attempting to maintain speed or accelerate while going uphill, and it experiences slow response off of stops unless the gas pedal is floored. Because of its uncertain acceleration response, it is extremely difficult to be comfortable driving this vehicle. Jeep needs to recall the car and perform actual qc testing on the transmission. It is simply awful and a dangerous piece of equipment to have on the road.

- Media, PA, USA

problem #52

Jul 212014

Cherokee 8-cyl

  • 7,000 miles


Have experienced horrible shifting problems since I drove the 2014 Jeep Cherokee trailhawk off the lot. Jerks forward from stop and at different gear changes. Believe this will cause additional damage to already poor performing transmission. Hesitates gear change some times when on highway that could be dangerous. Two days ago started vehicle and placed in reverse. Jeep slammed into gear and engine light came on. Light saying to put vehicle back on park came on. I did this and then put the vehicle back into drive. Pressed gas and vehicle went backwards. Had to be towed to the dealer. Dealer is still evaluating vehicle and has done a software update. I asked about the jerky shifting and they are saying it is normal for the vehicle. They are being slammed with customer complaints about transmission problems according to the service department rep. Calling an improperly performing transmission normal because its happening to most of these vehicles is not acceptable. This is an expensive vehicle and never should have been sold under these conditions. Others should know what they are getting into by purchasing one of these and Jeep needs to rectify this situation immediately.

- Fort Worth, TX, USA

problem #51

Jul 232014

Cherokee 6-cyl

  • 8,099 miles
This is the second incident of this nature. While driving at 75 mph on the interstate, the vehicle lost all drive to the wheels. The vehicle was coasting, with heavy traffic coming from behind. The vehicle was essentially dead on the highway. My wife managed to coast to the shoulder. The vehicle check engine light was on as well a message to "service transmission". the vehicle had to be placed on a flat bed and taken to the dealer. This is not the only incident involving these vehicles. There is a serious problem with the 9 speed transmission, as there have been three technical service bulletins, from Chrysler, and our vehicle has had all of them performed. The vehicle is still at the dealers so I am unable to advise what, if any corrective action will be taken. I do know my wife was scared to death when she found herself basically immobile in heavy car and truck traffic, approaching her from the rear at 75 mph.

- Summerset, SD, USA

problem #50

Jul 212014

Cherokee 6-cyl Diesel

  • 70 miles
While driving on freeway smelled burning oil smell and smoke in cabin of car. At first stoplight off freeway smoke was visually evident at right front wheel area and smell of burning oil increased. I got out of car and looked under right front side and noticed oil or grease on catalytic converter.

- Sun City West, AZ, USA

problem #49

Jun 022014

Cherokee 4-cyl

  • 4,100 miles
Jeep transmission does not shift smoothly it pounds into gear and doesnt shift at times.this has happened alot.incident happened in July 2014 when we were driving it stalled check engine light and transmission lights ( maybe same ) came on and we were nearly hit on road by another car.happened again too a few times called Jeep they said to drive it down to dealer and that they were having numerous problems with Jeep Cherokee, .we opted to have it flat bed with a tow truck to dealer as it was unsafe to drive. Car is in shop almost a week and dealer called says they reprogramed transmission and it is being test driven at dealer but still bangs into gear and is rough they actually say it will need to get used to driver and stop thuds into gear.unreal ! they actually said this with a new 37,000 SUV. Its clear this Jeep model was not tested rushed to market and is a sever safety issue.we are actually afraid to drive this Jeep !

- Hauppauge, NY, USA

problem #48

Jul 052014


  • 26,000 miles
While fully locked in park, the vehicle suddenly rolled backward, into a lake, running over my foot, and dragging me into the lake, in 8-10 feet of water. When the vehicle was pulled out of the water, it was still locked in park, but the wheels rolled freely.

- Gansevoort, NY, USA

problem #47

Jul 202014


  • 2,000 miles
When car was shifting gears it jerked the whole car and them the screen said service transmission. Tried pushing on the gas to go and would barely move. Tried switching to neutral and then drive again and could push the pedal to the floor and no power. Then put the car in neutral restarted the car and got a little power back but would not go into reverse. The screen kept saying when tried to put into reverse to put it in park and them select gear but would not go into reverse. Finally made it home and turned the car off for a bit and restarted and it would let us go into reverse but still has transmission light on. I took the vehicle back a few days after I bought it and told them it was not shifting right. They told me there were some updates and fixed them but it never fixed it. I am very disappointed with Jeep knowing they had an issue and still put their cars out there to be sold. I wish people were honest and not sell vehicles that have known issues!

- Arlington , TX, USA

problem #46

Nov 282013

Cherokee 4-cyl

  • 260 miles
The 9-spd automatic will rev high in first gear until the vehicle is steady at 10 mph and slam hard into second gear. Shifting from second gear to third is rough as well. Happens every day upon engine start. When the car has been warmed up from driving for approximately 15 minutes it goes away, but begins again upon being shut off and cooled down. This rough shifting is potentially damaging/destroying the automatic transmission and causes the driver/passengers to "jerk around" in their seats.

- Oklahoma City, OK, USA

problem #45

Apr 102014

Cherokee 6-cyl

  • 1,500 miles
When we bought the 2014 Jeep Cherokee it was new. There was no issue with the transmission until we had owned it for about a month. Then it started having a rough shimmy as it searched for the correct gear going from 0 to 10 mph and then 10 to 20 mph. Once it reaches about 25 miles per hour there is no issue with the shifting. We have had it back to the dealership 3 times. Each time they said it was fixed, but upon leaving the lot, it did the same thing I had taken it in for to begin with. With Jeep's update, we now have a long pause going up hill before it gives a rough shift at about 5 mph and then continues to shimmy at 10 to 20 mph. I was told on the third visit they would submit a report to the manufacturer to see what the next step should be to fix the Jeep since the updates did not work. However, they tried the same thing again and said they thought it was fixed, but it wasn't. upon completion of the second visit I was told it needed to get use to my driving pattern" what exactly does that mean? what if more than one of us drive the vehicle" I am getting the run-around from Jeep on a product they shouldn't have sold me in the first place. Everything I read prior to the purchase raved about the 9 speed transmission. Unfortunately, that was incorrect since the transmissions in the 2014 Jeep Cherokee all have the same issue and Jeep doesn't really know how to fix them. I believe I need a new transmission; but will have to force Jeep to do it and hope it works. My time is work something - just fix it. It's a lemon in my opinion.

- Blue Springs, MO, USA

problem #44

Jun 112014


  • 9,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 35 mph, the vehicle suddenly stalled without warning. The contact also mentioned that the service transmission and the brake warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that the computer needed to be reset. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer, who replaced the entire transmission but the failure reoccurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 9,000.

- Aurora, CO, USA

problem #43

May 012014

Cherokee 6-cyl

  • 500 miles
Wobble in front wheels between 1st & 2nd gears, poor transmission shifting.

- Bayside, NY, USA

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