Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,966 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 25 of 31)

« Read the previous 20 complaints

problem #131

Dec 312014

Cherokee 4WD 6-cyl

  • 6,800 miles


Earlier I reported about having trouble in second gear. Now the transmission is having problem and service transmission light came on in a brand new car with just under 7000 miles. The problem started with jerks during gear shifts from park to drive and vice-verse. Then, I could feel jerks while shifting from 4th to 5th gear and when it would shift back to 4th from 5th, the engine would rev upto 2000 RPM and then slow down. That was kind of dangerous as it would accelerate the vehicle where you need it to stop. All of a sudden, the service transmission light came on the vehicle would not move from 6th gear and I had to stop on the side of the highway. After switching the engine off and on again, the vehicle started driving but the same problem started repeating. I was on a vacation driving up North in North hampshire, Vermont and New York and I had to get back home. Somehow I was able to make it home. I'm still waiting for the dealer to give me a confirmation about a loaner car so that I can give it for repairs.

- Calverton, NY, USA

problem #130

Dec 022013


  • 100 miles
The following are descriptions of various issues encountered with the automatic 9-speed transmission on the 4-cylinder 2wd 2014 Jeep Cherokee (latitude). Observations occurred in first 5000 miles since new. 1. sometimes, when downshifting from 2nd to 1st gear, the car lunges forward. Normally, its annoying, but sometimes, when stoping at a cross-walk car lunges at pedestrians. No incidents yet, but it can startle or anger pedestrians. Also, when pulling up to a tight intersection, car sometimes lunges forward causing nose of vehicle to protrude into intersection. (somewhat mitigated by flash updated, but not completely resolved) 2. often, but not always, during gentle and smooth acceleration when shifting from 1st to 2nd gear vehicle appears to stay too long in 1st gear resulting in decreased power, then when it shifts to 2nd gear, the vehicle lunges forward momentarily before resuming normal acceleration. (also, occurs, between 2nd and 3rd gear, but to a lesser extent.) 3. a few times during firm acceleration transmission hesitates resulting in complete loss of power for 1 or 2 seconds. 4. once, when driving down hill, the the brake was applied and vehicle was stopped. The transmission was switched from drive to reverse, and when brake pressure was released the vehicle continued to roll forward (downhill) for approximately 2 or 3 feet before the transmission finally engaged and went into reverse.

- Baton Rouge, LA, USA

problem #129

Mar 072014


  • 3,156 miles
While traveling on a trip, I noticed I was loosing speed while going down a 4 lane road. I looked at the control center and the message was "service transmission and the check engine light was on". I was losing speed so pulled off on the side of the road. The engine had quit running and the Jeep would not go into any gear. We were in the desert 40 miles from no where! called a tow service they took us to the nearest Jeep dealer. Next morning the dealership called and said our Jeep was ready to go. Second time July 14, 2014 while traveling on a 2 lane highway I noticed I was losing speed. The message center said " check battery" again the engine shut down as I was moving to the side of the road. Contacted the service dept. Of our dealership. Was told to wait 10 min. Then try to start the Jeep. It did start and we made it back home. Third time, Nov. 20, 2014 while traveling noticed the Jeep would speed up when I let off the accelerator to slow down or coast. If I applied the brake the Jeep would then slow down. Noticed every time I let off the gas the Jeep would speed up not slow down. About 30 min. More of traveling time I again got the message "service transmission with the engine light on. I got over to the side of a 6 lane interstate highway and called for a tow truck again was taken to the nearest dealership. At that point 12, 967 miles on the odometer. Six days later when the dealership got around to the diagnosis on the Jeep they said it needs a new nine speed transmission. We were home at that time 460 away from where we had to leave the Jeep when it quit running. Being stranded on the side of a road in a new vehicle is not safe but unacceptable performance for a new vehicle.

- Reno, NV, USA

problem #128

Dec 232014

Cherokee 4WD 4-cyl

  • 21,200 miles


My wife was on her way to work for the last day before christmas and got 2 blocks from the house before calling for help. The vehicle lost power and luckily she was able to get off of the road. It was rainy both the day before and that morning also. She said there was a message that came up saying shift into park and start the car. She couldn't get it to start again. I met her and after trying, got the car going but noticed that I didn't feel any response or hear any engine revving when pushing the gas pedal down. It also seemed to start fairly rough. She took my vehicle to work. I checked the vehicle later and it started ok. The battery voltage was the normal 12.6V and 14.7V when running. At first I thought it was a fluke. The next day as the vehicle wouldn't start. We decided to wait until fri morning with christmas being thurs. The vehicle did start before the flatbed towed it off to the dealer. The dealer had the vehicle all day and was about ready for me to pick it up when they noticed a loss in pressure at the fuel pump and decided to replace it. After we got the vehicle back it ran ok for a few days but then on 1/3/2015 it cut out again about two blocks from our house in the other direction.. it was again rainy outside. She again saw the same message. I met her and got it started again but also again noticed no reaction to stepping on the gas pedal. When I shifted it into reverse it then seemed to react to giving it gas fine and drove home ok. We took it to church and around town the next day and it seemed fairly normal. Having gone through rough shifting problems with this vehicle early and two transmission problems with Chrysler Grand Voyager and then this Jeep and the articles on this site that seem to be pointing to Jeep transmissions I think Chrysler better come up with the right fix very soon before someone gets killed.

- Middletown, MD, USA

problem #127

Mar 062014


  • 3,616 miles
Vehicle has been taken to dealer for same issue 4 times. The information reflected indicates the first time that we brought the care in. Initially we took the care in because vehicle was shifting roughly and would sometimes delay before engaging gear when pressing accelerator. After vehicle reprogrammed and returned to customer it was being driven on freeway at normal speeds when the check transmission light came on, told driver to pull over and the vehicle lost ability to accelerate. Vehicle coasted to side of freeway and was towed to dealer who attempted to fix vehicle. Vehicle returned to customer, a short time later vehicle had same issue on freeway. Again towed to dealer who again attempted to repair vehicle and replaced transmission. A couple of months later while driving on the freeway again vehicle exhibited same exact behavior. Was towed to dealer awaiting resolution of issue. This problem represents a significant safety hazard. Review of similar incidents on this website as well as other websites indicates this is a widespread problem that tends to occur at high rates of speed when a complete loss of vehicle power is dangerous to both those driving the affected vehicle and those on the road.

- Niantic , CT, USA

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problem #126

Feb 172014


  • miles
Transmission shifts very hard, makes driving dangerous when the car won't shift or go from a stop.

- Shaker Heights, OH, USA

problem #125

Dec 282014


  • 68,000 miles


The contact owns a 2014 Jeep Cherokee. While at a stop, the service transmission and the check engine warning lights illuminated in the vehicle. The vehicle was towed to a dealer where it was diagnosed that the transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 68,000.

- Kelseyville, CA, USA

problem #124

Dec 082014

Cherokee 6-cyl

  • 16,500 miles
There had been several minor incidents before December,2014 but has been getting steadily worse. On 12/8/14 I backed out of my drive way on to the street and shifted into drive and the car would not move. There is a message that comes on:shift into park and start the car--which I did pulled back into the drive way and pulled out again only to get the same problem got the same message repeated the actions and the car became drivable. I took it into the dealer on Dec 11, 2014 they had it for two day and told me the car software was reset. On December 18, 2014 at 65 mph the car lost all power on the freeway and I had to coast across 5 lanes and had the same message. I restarted the car and it drove ok. I called Jeep the next day and have a claim number. My regular dealer can't take it for 10 days so I have a appointment for 12/23 different dealer.

- Oceanside, CA, USA

problem #123

Dec 112014

Cherokee 4WD 6-cyl

  • 4,600 miles
When attempting to turn from a center left turn lane the vehicle failed to up shift causing a near collision with oncoming traffic. Also, I was almost rear ended when the vehicle failed to up shift after a right turn.

- Grand Rapids, MI, USA

problem #122

Oct 012014


  • 3,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that when shifting gears, the vehicle jerked forward without warning. The contact also stated that while driving at various speeds, the wheels of the vehicle wobbled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 3,000.

- Park Forest, IL, USA

problem #121

Oct 272014


  • 200 miles


Purchased a 2014 Cherokee trailhawk with 0 miles on Oct 25. At 200 miles, and 48 hours later I took it onto the beach. As soon as it got into the sand, it dropped to 2nd gear and rpms shot up to just over 3000. Car would not shift out of second. Temp went up to 230. Later on all computers in car started to flash like white noise. Brought it back to the dealer and was given a variety of excuses. Bad ABS sensor, loose fuse etc. Went to pick the car up from the dealer after hours when they were closed. As soon as I turned it on, flashing white noise on all the screens.I also took it on the beach a day or two later, and again car wouldn't shift out of second gear on the beach. The car now began to shift very erratically. It would up shift very fast accelerate when my foot was not on the gas. When coming to a stop it would down shift so hard. When I brought the car back to the dealer, (now with 700 miles on it) they told me they were replacing the entire transmission. They have had the car for 3 weeks total. Finally picked up the car last week.when I got into the car the odometer ready 6000 miles! I dropped it off with 700.I told him for the 3rd time that I did not want it. I have also been dealing with a Jeep resolution team from Chrysler.its been a week, the car is shifting more erratic than it has since the new transmission. The sunroof leaks water, the windshield is constantly fogged and looks like there is a clear coat that may have gotten on the car that makes it impossible to see when driving. Also, when I turn the floor heat on, the front defroster comes on.Chrysler contacted me on Friday, and my Jeep has officially been deemed a lemon, and I am entitled to a replacement. I don't want a replacement. I want a full refund and to head over to the Toyota dealer.

- East Hampton, NY, USA

problem #120

Dec 102014


  • 10,720 miles
I was traveling on the freeway during rush hour traffic in the left lane, traffic was stop and go. Traffic slowed down, once traffic started moving again I stepped on the gas but the car would not accelerate, it would not respond at all. I looked at the dash board and a service transmission message appeared on the screen. I also had a (P)! light on but the parking brake was not on. I tried turning the car off and turning it back on and the car jerked very strongly because I was in traffic I thought someone had hit me but it was my car that had shaken very violently. I put it in neutral it roll just a bit and then would not move the car would not move at all. Chp had to tow me off the freeway. After a day at the dealer, we were told it was a bad connection between the computer and the transmission and that the car was now fixed. I was lucky no one hit me while I was stuck in the middle of the freeway and that my kids were not in the car. I drive on the freeway all the time, the car is less than a year old and I am very afraid to drive this car. After reading other similar cases I feel this is a major safety issue with this type of car and that someone (ntsb) should review transmission issues with these cars further.

- La Mirada, CA, USA

problem #119

Dec 112014


  • 6,000 miles
While driving down the interstate at 70 mph the electronic transmission disengaged and the vehicle started decelerating to a stop.. luckily the traffic was light and I was able to pull off to the shoulder before coming to a stop. The vehicle did not roll, it started slowing as if braking., I was lucky to not be rear ended, there was no for warning and probably no brake lights. I feel the vehicle is unsafe to drive and want to know why it just shut down at 70 miles per hour, it may have resulted in a serious accident if the traffic hadn't been so light. Articles on the internet indicate the launch of the vehicle was delayed by transmission faults. I believe it was put into production faulty. Please investigate.

- Knoxville, TN, USA

problem #118

Nov 302014


  • 17,827 miles
While traveling at 45 miles per hour, the transmission make a "thunk" and stopped working. I had no power when pushing on the gas pedal. I had to find a way to safely pull off the road. This is the fourth incident with the transmission but the first one that occurred while actually driving the vehicle. Chrysler had just replaced the valve body of the transmission 10 days prior to the Nov. 30 incident and prior to that "flashed" the transmission software. I was told all of these "fixes' would work. They are now replacing the entire transmission. This is a safety issue and I have no confidence that the "new" transmission being put in my Jeep will resolve the problem.

- Raleigh, NC, USA

problem #117

Jun 012014


  • 9,000 miles
While waiting at a stop light after it turned green I put my foot on the gas pedal and I heard a popping sound. There was no response on the pedal so we pushed it off the road. Called a tow truck and it was taken to the Chrysler dealership where they diagnosed it as a failed transmission. A new transmission was shipped from detroit and installed after 3 weeks. While researching this new 9 speed transmission I discovered the fleet one transmissions often fail.

- Glen Rose, TX, USA

problem #116

Oct 242014


  • 1,450 miles
At a highway cruising speed, when the gas pedal is released and the car is allowed to decelerate itself without pressing the brake, at certain downshifts the car will experience a jump in engine RPM of 1000 and the car will lurch forward and accelerate on its own. This is especially dangerous when going around curves or if there were ice on the road or the car were hydroplaning. Chrysler Jeep has not released a fix or a recall for this issue and it is being said that it is normal for the transmission to do this. I believe it is a dangerous condition with high potential for accidents unless fixed.

- West Columbia, SC, USA

problem #115

Nov 222014

Cherokee 4WD 6-cyl

  • 12,505 miles
Traveling on parkway at approx 65 mph with cruise control on. Vehicle suddenly lost power, service transmission message displayed, traction control warning light and check engine light both illuminated. Had to roll to side of road. Turned off engine and restarted. Traction control light and check engine light stayed illuminated, but transmission service message was no longer displaying. Was able to get vehicle to dealer. Awaiting word on cause.

- Forked River, NJ, USA

problem #114

Nov 112014

Cherokee 4WD 6-cyl

  • 5,485 miles
The transmission on this Jeep has numerous problems, but safety issue is that vehicle adds fuel when you are slowing down or stopping. Prior to shifting down from 8th to 7th on an interstate, and worse, when in city traffic shifting from 5th to 4th when the tachometer actually goes up 1000 RPM or more causing you to brake harder. This is particularly dangerous when on ice and hard packed snow. This is not deceleration due to compression, but an actual addition of fuel just as if you hit the accelerator. It has done this since new, but is getting worse and Chrysler has not addressed the issue to date. It has been in for repairs 2 times.

- Erie, PA, USA

problem #113

Sep 252014

Cherokee 4-cyl

  • 11,300 miles
Purchased a certified pre-owned Jeep Cherokee from local Chrysler dealership with 11,000 miles. On second day of driving, noticed that as the car shifts from second to third gear (usually around 17mph the entire car jolts / surges forward. At times when this happens, I have actually thought I have been bumped into by the car behind me, only to quickly determine it is the transmission. I have had the vehicle into service 3 times. First time, re-flashed transmission control module. Second time, transmission control module failed to accept programming and so was replaced. Third time, they re-flashed the control module again and said there was nothing more they could do to resolve the issue until Chrysler provides further direction. This is not only a nuisance, but a safety concern. It distracts the driver from focusing on the road and every time I accelerate from a stop I am reminded there is something not right with this vehicle - but with apparently nothing the dealership can do to fix it. I am requesting that Chrysler either provide a fix for the problem, or repurchase the car back from me.

- Brandon, FL, USA

problem #112

Nov 162014

Cherokee 4-cyl

  • 2,500 miles
When car is started you try and put the car into gear, when pressing the gear shift button there is a metal to metal grinding and clicking sound. When I called and told the service adviser so I could make an appointment for service he stated what was going on before I finished telling him. Also when going from a complete stop or stopping the car, the car will actually lunge forward. Shifts very hard when going from 1 gear to 2 and 3 gears.

- Yukon, OK, USA

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