CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was accelerating out of a corner, I lost total power in the drive train. I was not able to accelerate at all, its as if the neutral was switched on by itself. All my lights on the gear shifter lit up. My dash displayed a message something along the lines of that I have to put the car in neutral or park, press the brake and change the gear back to drive. As this happened, I was almost hit from behind by the driver driving behind me. I pulled over to the shoulder and put the car in neutral, pressed the brake, and put the car back in drive and nothing happened. I tried it again but this time I put it in park and still nothing. So I put the car in park and turned off the ignition. I waiting about 10 seconds and tried starting my car which it would not start after my second try it turn on put my gear and it seemed the transmission was been ripped off the frame. This is the second time in less than a month and both times my kids were in the viechle!
The contact owns a 2014 Jeep Cherokee. While driving 15 mph, the transmission slipped out of gear. The contact turned off the engine and waited a few minutes. When the vehicle was restarted and shifted into drive, the vehicle jerked violently and accelerated. Afterwards, the transmission failed and the check engine indicator illuminated. The vehicle was towed to the contact's home. The contact's personal mechanic came to the contact's home and diagnosed that transmission fluid leaked out and the vehicle had a hard shift. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 95,400.
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, the gear shifter failed to move into neutral and the service transmission warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. Then vehicle was restarted and was able to drive; however, the failure recurred five miles down the road. The contact stated that the coolant increased to 200 degrees. The vehicle was taken to Chrysler Jeep Dodge Ram 24 (1020 belmont St, brockton, MA 02301, (781) 961-1550) where it was diagnosed that the transmission, four spark plugs, one coil pack, an auto grill shotter, and jumper harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 99,000.
Extremely hard and ruff shifting from 1st to 2nd and 2nd to 3rd. It doesn't matter if its a hard acceleration or a soft acceleration, in a turn or straight line. Took it into Jeep dealer and they told us it was just a leak and that the transmission needed to be re calibrated. It immediately got worse. It feels like the transmission/engine is going to rip itself out of the car. We called them multiple times to report the issue was worse than before and we were told it needs to "lean the way we drive" and "adapt". we knew this was a half truth and took it back. Apparently the problem is so bad the transmission mounts are about to break. The problem is as bad as ever, the dealer refuses to acknowledge the issue. Please create a new recall as this issue is causing accidents. I was accelerating from a stop and the car jerked so hard when shifting gears I literally hit the median trying to avoid the car in front of me.
The contact owns a 2014 Jeep Cherokee. While driving 30 mph, the vehicle's gear shifted into park without warning. The contact attempted to shift the gear from park, but the vehicle did not move. When the contact turned off and restarted the vehicle, it resumed normal operation. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 182,000.
- Ulysses, PA, USA
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Since purchasing this vehicle new in December 2014 it has been back to the dealer for service first time for a transmission control module and power train control module software update to correct hard shifts in 9 speed transmission since that initial recall this vehicle has been back to the dealer 4 additional times to correct the same issue. At times the shift is so hard it feels as if is have been rear ended. As of today the issue still exists, most recent dealer visit was 12/11/18. Hard shift occurs while in motion on both city streets and highway driving dealer repair invoices are available if needed. Incidents have occurred over the past 4 years. 12/14'12/18
The transmission exhibits delayed, rough, and sudden shifting. Jeep has changed parts and software charging me for some of the changes. The problem continues.
While driving 45 mph on a main road, my vehicle engine lost power in the middle on an intersection and I was almost T boned, 6 days after I financed it. My vechile shifts really hard and I do not feel safe when driving it. I have read that this has to do with the 9 speed transmission and I am afraid the transmission will completely go out if I continue to drive it like described. I also just had to replace the fuel pump and evap system which caused the vechiles engine to shut off and lose power steering and locked the brakes. It would be very helpful if this issue got fixed. I don't even want to drive this vechile anymore, it's unsafe for me, for children, and for other drivers on the road around me.
2 nd. Time in less than 3 months. Pulling out onto major highway when it stalls. Flash ing service transmission, place in park and restart. Will not restart. Called for tow truck like fca told me to do after the 1 St. Time.. vehicle has 27, 585 miles. Jeep is at the dealership and did not hear from them today and it has been there for 3 days including the weekend. No offer of a loaner, fca customer service did ask if I was offered one, but as usual I have not heard back
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the vehicle jerked and the gear changed into first gear without warning. Once the vehicle was shut off and restarted, the vehicle returned to normal. The vehicle was taken to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042, (859) 525-1344) to be diagnosed, but the cause of the failure could not be determined. The failure recurred multiple times. The manufacturer was made aware of the failure and stated that the contact needed to take the vehicle to the dealer for diagnostic testing. The failure mileage was 33,000.
Service transmission and engine light comes on.while driving. Seems to occur when driving longer distances/highway. This has happened three times within the past 2-3 months. Ihave brought back to dealer in western MA and southeastern MA. Neither can find anything wrong. Car will not go above 60 and will not accelerate, reading that in some cases the car will stop. This is concerning where driving on bust highway. Dealers have not been able to repair.
After transmission recall repair, engine replaced due transmission recall repair 3rd time, vehicle idles rough when in neutral, check engine light came on and Jeep died. The vehicle started after a moment and the check engine light went off. Still having same issues after transmission repaired and a new engine due to the dealership resetting the computer instead of repairing the transmission. So new engine and repaired transmission, still having issues. Constant issue with the Jeep idling roughly, sometimes not starting or stalling in traffic on the highway and city streets.
This vehicle has had numerous occasions of the transmission slipping, jerking, acting as if it is going to completely stall. Today I had the service transmission light come on and it was hard to get it to go up a hill. Coming from a complete stop, it barely would go. Very unsafe. Very scary situation with my kids in the backseat. Appx 2 months ago, it did the same thing and the dealership diagnosed and fixed the issue. It obviously did not get resolved. Appx 8 months ago, I was pulling out of a shopping center when all my lights came on and my car would not go. Not forward, not in reverse. Again, very scary. I turned the car off, and when I turned it back on it was ok. I called the dealership and they told me unless they physically see if happen there isn't much they can do. So I didn't see a need to go through all the trouble of taking it in with that response. In August of this year, we were driving on vacation when the check transmission light came on and we couldn't accelerate again, it would barely go. We drove very slowly and again, it put us in a very dangerous situation. I can think of several other times this has happened but this is the gist of it. This car is not safe. It is going to get someone seriously hurt or killed. I am scared every time I come from a stop thinking it will stall on me.
The car stopped. I couldn't restart it. A light came on and said transmission service. After a few tries I could restart it. This happened twice. First time I thought I did something wrong. It happened again yesterday.
Previously had 2 separate recalls regarding the tcm (transmission control module), both we're immediately remedied at the dealer. However, at 111,000 miles my 'check engine' came on and my transmission began acting funny. Prior to taking back to the dealer I stopped at the local autozone and had them identify the code that triggered my 'check engine' light. The tcm was not accepting the data correctly, meaning the tcm needed re-programmed or replaced. Due to my vehicle being 11,000 miles out of warranty, the dealer refused to correct the problem, even though this was clearly a Jeep problem, and not a user problem. I have never done any towing and all of my miles are highway miles. I researched this issue and this is, by far, the most common complaint for this particular year and make. I feel since it is a 'Jeep' issue, it should have been corrected.
Hard shifting or no shifting at times. Won't move after parking on NY incline when started and shifted into gear. Up shifting or down shifting at odd times on all terrains. Slams into gear causing car to violently jerk forward or backward. When this happens the car must be stopped and turned off then restarted in order to drive again. This first occurred when driving off the dealers lot when the car had 12 miles. The car was kept at the dealership and a new transmission was installed a month later. However, the problem resurfaced again and again. Each time we were told it was a software glitch and each time it has resurfaced. The car, in my opinion, is unsafe to drive because it may do this at any time in traffic.
The contact owns a 2014 Jeep Cherokee. When the vehicle was engaged in drive or park, the gear shift became stuck. Also, when the vehicle was shifted into park, it failed to display on the instrument panel in a timely manner. The vehicle was taken to bergeron auto Chrysler Dodge Jeep Ram (3525 veterans memorial blvd, metairie, la 70002, (504) 888-2131) where the contact was informed that they knew of the failure, but could not assist. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 63,000.
A D V E R T I S E M E N T S
- San Ysidro, CA, USA