CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car started to loose power while driving down the interstate, acted like it was going to stall, giving more gas only made the problem worse. Was not able to go over 45 mph unless going down hill. Had the same problem 6 months ago and was covered by warranty. Took car to the dealership and this time its not under warranty.
Transmission issue causing a serious safety issue. While braking the vehicle has an acceleration surge. It also does this while coasting and the transmission goes into a downshift. There are also issues with it shifting in several gears. There is a check engine light on U0402. Chrysler dealership tried to program the tcm twice and the light comes right back on.
The car jerks while driving on the highway/local roads and I have reported this matter to the Chrysler service center where I take it for maintenance and have not been able to get any appointments. This problem has been ongoing since December 2017 and I reported it January 2018 when I got it serviced at smithhaven Chrysler. I called in April 2018 for appointment and was informed there nothing until the end of may but I was leaving the country. Called again in June when I returned to the states and was told there was nothing until August 27, I explained to the secretary the problem with the car and she said "sorry, there's nothing I can do for you". she also said that if I dropped the car off, I wouldn't get the car back for 2 weeks. I have also had a software update done and that helped for about a month.
The car consistently downshifts and upshifts violently, especially when letting off the gas. Has also stalled a handful of times while cruising at speeds <20mph.
Vehicle read "service transmission" while on interstate going approx. 60mph. Two miles later all power to engine stopped. No problems with power to car, air conditioning, radio, etc. Transmission would not engage consistently, but luckily I made it home. When pressing gas pedal, tachometer would not move and if it did, it would accelerate with what felt like idling power - no ability to truly accelerate.
- Aurora, CO, USA
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Vehicle once again went into neutral while driving down the highway. All the service lights came on. Vehicle rolled to a stop and said transmission needs service.
After coming to a stop and then attempting to accelerate the vehicle hesitates and will not respond even if you press the accelerator pedal further, then it will bang into gear and lurch forward. The safety issue is that you can not time pulling into traffic properly because you can not predict if you will have power available or not and then the bang can move you into oncoming traffic unexpectedly.
The contact owns a 2014 Jeep Cherokee. While driving 56 mph, the vehicle stalled and a malfunction indicator illuminated. The vehicle was towed to the dealer (lithia Dodge Ram Fiat of las cruces, 860 N telshor blvd, las cruces, nm 88011, (575)-888-3588) for diagnostic testing and repairs. The manufacturer was made aware of the failure. The results of the diagnostic test were unknown. The failure mileage was 20,000.
Vehicle will randomly shut off while in motion. This happened today 7/26/18 and 2 other times this past month. No check engine lights or other warnings. After shutting off nothing on the vehicle works not even hazard lamps.
Vehicle died on main road just over 30000 miles said it was the uconnect. Turns out after a month and a half of them having it they had to replace the transmission. Ruff shifts over accelerates. Suspension right after that. Died on the highway going 55!!! semi truck almost killed my family. Took dealership over a week to even look at it said it was a sensor. Died again 4wheel drive light came on. Said it was a module. Now they say its the rear differential and its on back order and can take up to 2 weeks. This vehicle is not safe. Transmission constantly goes out. Afraid my family will get hurt
Had my Jeep in Thursday last week due to shifting to neutral on highway. They did two software updates said it should be fixed. Was on highway last night and it shifted again into neutral. This appears to be the same issue as the recall, S55/NHTSA 16V-529 from 2016, but it is not fixed properly which can cause lack of forward motion and accidents. Have to again take it back to the Jeep dealer and fight to even get it looked at.
Have been having problems since March, 2015 with the new 9-speed zf automatic transmission dropping out of gear into neutral, not shifting while travelling at highway speed, low speeds, etc. Have taken it to farrish, cjd in fairfax, Virginia, hoover cjd in summerville, SC and rick hendricks cjd in North charleson, SC. All were "unable to duplicate" the shifting problem. According to my maintenance records, the 'wiring harness recall' was accomplished on July 12, 2016. Since that time, the transmission has had the same issues at least once each week, sometimes multiple times. Following are the latest problems I've recently had: 1. Friday, June 29th'when I1st cranked, service transmission came on in the heads-up display and the Jeep wouldn't go into reverse. 2. Monday, Jul 2, '18 ' while driving, car shifted into neutral while driving and would not go into gear. 3. Friday, Jul 20th, '18' service transmission came on in hud while driving at 25 to 30 mph. Jeep wouldn't shift to higher gear. Jeep travels but never shifts and rpms increased to over 3000. Stopped car at my destination, cut it off and allowed it to reset, and worked fine on my drive home. 4. Friday, Jul 20th-while driving in North charleston, service transmission came on in hud and the Jeep felt like it shifted into neutral. No power! Jeep went from 2400 rpms to close to 1000 rpms. Floored accelerator and had no power and Jeep would barely move. 5. Monday, Jul 23, 18-while driving 25 to 30 mph, service transmission came on the hud and Jeep wouldn't shift to higher gear. Rpms increased but it wouldn't shift to the next gear. From a stop, it appeared to shift out of first but wouldn't shift into the next gear. I have videos of the above multiple incidents.
Today, 7/19/18, I was driving and my Jeep seized in the middle of the road nd service transmission error. Thankfully, I was not hit and was able to manually shift out to get the tranny to work again. This was part of recall # NHTSA 16V-529, issued in 2016. I had the recall fixed on July 12,2016. Te fix is not correcting this issue putting people' lives at risk. Having your car seize in the middle of a highway is not only dangerous to me, but to other drivers as it could have caused a massive pileup. Jeep needs to issue a permanent correction Jeep also will not provide a loaner or any options so I am without a vehicle I paid a lot of moeny for..
My car has the following problems: It jumps when I remove my foot from the pedal right after I start my car. It self accelerate while I'm driving. Jerks forward when I first start driving the car sudden unintended acceleration.
My Jeep in currently being serviced for the third time, same problem. My Jeep will stop on the highway, at highway speeds, transmission goes to neutral, engine idles. You stop the car, shift to park and turn the engine off, then you can start it up, all the dash board lights are lit and when you shift to drive it bangs. This same scenario has happened over 20 times.
The contact owns a 2014 Jeep Cherokee. While driving approximately 55 mph, the speed suddenly reduced and the instrument panel gauges flashed off and on before resetting. After turning the vehicle off and later attempting to restart it, the engine revved very high before the check engine indicator illuminated; however, the vehicle failed to move. Also, while driving in reverse, the transmission would sometimes erroneously switch to neutral. The vehicle was towed to the local dealer (oxmoor Chrysler, 4520 shelbyville rd, louisville, Kentucky), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 10,000.
2014 Jeep Cherokee limited V-6. transmission hesitates when starting from a full stop, then jerks hard into gear. Doing this when pulling into traffic is very dangerous as the car moves slowly until the gears kick in. Also hesitates when going from reverse to drive, as when backing out of a driveway into traffic. As I write this my Cherokee has been at the dealership for two days while they are replacing the valve body to attempt to repair. I say attempt, because this is a well known problem with what I've read, very few if any real fix? wondering why there hasn't been a recall on this problem after years of complaints! this problem happens when in motion, and on city streets or highways.
Car flashes service transmission warning and lose power while in motion. This has happened several times, have to coast to a stop, turn off the car and restart to regain power. So far I have been lucky it has not been in a high traffic or highway situation. Prior to the in motion issue the other times I was stationary (stop light) that the issue occured and required a restart but those errors did not register a check engine condition. I have had it to the dealer and they pefromed a software update which was supposed to correct this issue. Bringing it back to service again to be looked at.
While driving home on the freeway during busy memorial weekend doing 70mph, my car stalled. I had to safely go to shoulder of freeway. Service transmission message and service light was on. I waited 5 minutes and it started up. I could have gotten in a serious accident with my engine shutting down. I took it to dealer who stated it was a defective valve body. I sure hope this never happens again. I have a 3.2 V6 9 speed transmission with 22,500 miles.
Transmission jerked and then serivers transmission soon waring can on the dash along with the check engine light. Vehicle then went into low power mode and did not have any response from the gas pedal. Vehicle runs but has reduced power. Transmission was replaced in September if 2016.
A D V E R T I S E M E N T S
- Oklahoma City, OK, USA