Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,966 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 28 of 31)

« Read the previous 20 complaints

problem #71

Jul 212014

Cherokee 4WD 4-cyl

  • 7,095 miles

A D V E R T I S E M E N T S

Took car in April for steering wheel noise, and there was a slight wobble then when coming out of a turn then. This became more noticeable as the vehicle was driven. Took it to another dealership the week of July 21, 2014. At that time new front axles were ordered. Took the vehicle in on August 14, 2014 for replacement of front axles. After replacement the concern was worse. They removed axles from a lot vehicle and swapped out. The concern(wobble) is still there. In fact it pretty much happens all the time now when coming out of a turn. A star case was opened with Chrysler. Received a call today, (September 4,2014) from the service manager and I was told that Chrysler engineers were working on a fix for this problem, but not to expect a fix/repair for this for 3-4 months and that they did not think there was a safety issue and that it was safe to drive vehicle. How can they be sure that this is not a safety issue if they don't know what is causing the problem and do not have a solution for this. This is a full time all wheel drive vehicle and if the wheels are not in sync how do we know this will not be a problem when we are on snow covered/slippery roads. Because vehicle was purchased in March 2014, it has not been driven on snow covered/slippery roads.

- Roscommon, MI, USA

problem #70

May 012014

Cherokee 4WD 6-cyl

  • 350 miles
When starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. After the first stop, the car settles down and does not seem to do it again.

- Hammond, IN, USA

problem #69

Aug 222014

Cherokee 6-cyl

  • 8,500 miles
I was driving with my two young children through town. We were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 mph. We were nearly T-boned on the side where my 4 yr old child was seated. The service transmission message light came on and car became inoperable! it had to be towed to the dealership. Dealership had to completely replace transmission. They outright lied and denied any knowledge of transmission issues with this vehicle. In conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. To top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. I drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. This issue with the transmission is deadly! someone will be seriously hurt or killed because of this defect! please do not purchase this car.

- Windsor, CO, USA

problem #68

Aug 192014

Cherokee 6-cyl

  • 800 miles

A D V E R T I S E M E N T S

When you step on the accelerator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.

- Freehold, NJ, USA

problem #67

Feb 202014

Cherokee 6-cyl

  • 1,309 miles
Front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. Went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. No good computer history stored in engine computer to determine problem even happened. Shake has continued even with replacement of both front axles. Limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced. Has been serviced by two local dealerships for over a month and have had customer service contact with Chrysler/Jeep customer service about issues since transmission problems. Engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of Jeep Cherokee, "all of them have it on their lot" so there is nothing to fix. I just don't want this to be a larger issue with more vehicles involved so I am reporting my problems.

- Lansing, MI, USA

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problem #66

Aug 232014

Cherokee 4-cyl

  • 3,912 miles
Vehicle was having severe issues shifting gears. Transmission warning light came on, less than a mile later the malfunction indicator light came on. Vehicle then lost 4WD capability. Vehicle seemed to stall out and max out at 20 mph. Car stopped a few blocks from my house while in a turning lane. Turned the car off and turned it back on, was able to barely make it home. Luckily, it was late night and no traffic. Could've cause a big accident. The vehicle sits here at the house right now because it will not run. Calling the dealership when they open tomorrow to try and find a resolution.

- Denver, CO, USA

problem #65

Aug 172014

Cherokee 6-cyl

  • 6,550 miles

A D V E R T I S E M E N T S

I went to shift vehicle into drive, vehicle would not shift into any gear. Turned the vehicle on and off three times, on the third attempt I managed to get in to shift into drive. Vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." When I had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the Jeep. I drove it 3 miles to my house only going 30 mph. When I got home I attempted to put the vehicle into park and the transmission would not move past neutral. I attempted to remove key 4-5 times and because of this the dash lights had stayed on. I disconnected the battery and had the vehicle towed to the dealership the next day.

- Glenville, NY, USA

problem #64

Jul 112014

Cherokee 4-cyl

  • 5,000 miles
While slowing/breaking/decelerating from any speed that has cause vehicle to be in gear 5+, around 35-25mph, transmission will downshift from 5-4 and vehicle will surge. Vehicle will not decelerate, transmission remains in gear 4 and RPM remains 2K. Excessive pressure is required on brake to slow vehicle. If break is not applied, vehicle will not slow down and will maintain 25mph for extended period of time. Measured distance I obtained was 0.4 mile before engine RPM began to decrease below 2K and vehicle began to slow without brake pressure.

- West Melbourne, FL, USA

problem #63

Aug 112014

Cherokee 6-cyl

  • 6,184 miles
2014 Jeep Cherokee limited, 6 cylinder, purchased on April 21, 2014 with 321 miles on it. There was a slight shimmy in the front end that they told us was a flat spot in the tire that would work itself out and the transmission would have to "learn" my way of driving. On May 30, tt 2217 miles I brought the vehicle back tot he dealer for hesitation in the transmission and shuttering and grinding in the front end. The Jeep has been back to the dealer 6 times for shuttering and grinding in the front end when proceeding from stop or low speed after being on the highway at a constant speed for several miles. Shuttering can happen when turning or going straight. I have also reported several transmission issues to them with the cars inability to downshift going up a hill and or to up shift when coasting down hills. At one time as I was entering the highway, I tried to accelerate to 55 and the car would not go over 30 mph. I'm glad there were two lanes or I would have been rear ended. Car was very jerky when proceeding from a stop and would often suddenly jerk forward after a hesitation to even move. Car has been reprogrammed 3 times, had a new valve body installed, a new transmission installed and two new axles installed two days after the axles were installed the shuttering and hesitation in transmission started again. Dealer has failed to get back to me.

- Westford, MA, USA

problem #62

Aug 012014

Cherokee 6-cyl

  • 14,100 miles
At low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. Very audible and ratcheting feel can be felt in the frame and steering wheel. Not an issue when driving straight or at speed. First trip to dealer...could not duplicate. Next day, after contacting Jeep consumer service, the Jeep was taken back to the dealer and I test drove the vehicle in the parking lot for the service consultant. The popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. Next day contact with dealer...they think it is either the axles or transmission. Called Jeep and they called dealership. I was then told by Jeep they were replacing the axles. Subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. Now two days...no Jeep, no transportation, no loaner. I am a master army aviator with thirty years of flying. I know when a machine is broke or about to be.

- Gatesville, TX, USA

problem #61

Aug 122014

Cherokee

  • 1,200 miles

A D V E R T I S E M E N T S

Transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. I was in a precarious situation as I was on a heavily traveled road. Car is being towed to dealership. This is a brand new car and clearly there is a dangerous issue with the transmission of this car. I am very concerned to drive this vehicle, even after the car has any necessary repairs. I believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.

- Union, NJ, USA

problem #60

Aug 082014

Cherokee

  • 10,020 miles
This is a followup complaint to (ODI number) 10618847. A phone call was made to ntsb referring to this incident (ref 670186). Today while driving in traffic and at an intersection, the 2014 Jeep Cherokee I was driving bucked violently then stalled. The power steering stopped working and the vehicle was brought to a stop. When I restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. The boston police responded as I was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. The check engine light and service transmission message appeared on the dashboard. The vehicle was towed to the dealership just days ago under identical circumstances. The last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. Any assistance you could provide would be very much appreciated.

- Canton, MA, USA

problem #59

Aug 032014

Cherokee 4-cyl

  • 9,980 miles
About 7am on August 3, 2014, I was operating the above vehicle in light traffic on a divided highway. While traveling at about 20mph, the vehicle suddenly bucked and the transmission light came and a message came on stating to put the vehicle into park. At the same time, the power steering also stopped working. I pulled the vehicle over to the side of the road and put the vehicle into park. I waited a period of time before I attempted to put the car back into drive. At this time the check engine light was flashing and the display was flashing in red to check transmission. The drive button was flashing when I re-engaged the car into drive. The engine sounded like it was revving and the vehicle would not go above 5mph. I was less than a mile from home and traffic was light so I drove it back to my house. The vehicle was towed back to the dealership where they explained that this is a "software problem". I am notifying the ntsb as this seems to be a major problem with this vehicle that should most certainly be a mandatory safety recall if this "software problem" is affecting other vehicles. I would not want to see someone experience this problem on the highway.

- Canton, MA, USA

problem #58

Nov 262012

Cherokee

  • 150 miles
Wobble between 15-20 mph I didn't notice it until 2 days after purchase in November of 2013. It's now been 10 months with no fix. I've seen many people having the same issue on Jeep forums. Some had axles replaced, and some had both axles and transmissions replaced. Nothing seems to fix the problem. Jeep has to be aware of the problem but I can't even get an acknowledgement that they know problem exists much less a fix. Who knows what damage this could be doing to parts on the front end. How about Jeep just admitting there is a problem and they are working on a fix!

- Mukwonago, WI, USA

problem #57

Aug 022014

Cherokee

  • 1,600 miles
Vehicle is shifting very hard in low gears, and jumping into a faster drive on long down hill runs. Took the car back to the dealer, and they claim they know about this problem and updated the computer. The car still has the same problems.

- Collegeville, PA, USA

problem #56

Jul 232014

Cherokee 6-cyl

  • 4,400 miles
Transmission slipping and sluggish, eventually failed to shift into any gear.

- Plymouth, MA, USA

problem #55

Jul 262014

Cherokee

  • 11,230 miles
Incident occurred on freeway while traveling at 70 mph. Was traveling in the #1 lane and encountered a slower moving vehicle. Changed to the #2 and accelerated, but got no response from the vehicle. The freeway at this portion is a downgrade so vehicle was able to coast downhill. I accelerated again and vehicle failed to accelerate. A "service transmission soon" message was displayed on dashboard. I exited the freeway and came to a complete stop at the bottom of the offramp. I pressed the gas, while in drive, and the vehicle did not move. Placed in park and then back in drive and the vehicle did not respond. Placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. Placed vehicle in reverse and it did not respond. Repeated sequence of turning it off and back on and the vehicle responded. Placed vehicle in drive and it did not respond. Repeated sequence and vehicle finally moved forward. Was able to slowly drive vehicle to dealership. After half a day dealership stated "Chrysler" told them to wiggle the cables and see if any of them are loose. After they determined the cables were not loose they installed the new transmission updates and cleared the error codes. Service tech stated the problem should not happen again. So far I have not experienced any other failure with the transmission.

- Victorville, CA, USA

problem #54

Jun 222014

Cherokee

  • 434 miles
The contact owns a 2014 Jeep Cherokee. While driving 24 mph or less, the vehicle failed to decelerate when the accelerator pedal was released. The contact was able to stop the vehicle by depressing the brake pedal. The vehicle was taken to the dealer for diagnostic testing. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 434.

- Elma, NY, USA

problem #53

Jul 252014

Cherokee 6-cyl

  • 7,250 miles
The car suffers from poor shifting characteristics. It experiences extreme lag between the time the accelerator is depressed and the time that the engine responds. Shifts to allow passing activities on the highway are especially problematic, as its ability to provide good response/power when attempting to pass at speed is, in a word, crap. The car experiences shift delays when attempting to accelerate from 40+ to 60+, it experiences lag and then sudden acceleration when attempting to maintain speed or accelerate while going uphill, and it experiences slow response off of stops unless the gas pedal is floored. Because of its uncertain acceleration response, it is extremely difficult to be comfortable driving this vehicle. Jeep needs to recall the car and perform actual qc testing on the transmission. It is simply awful and a dangerous piece of equipment to have on the road.

- Media, PA, USA

problem #52

Jul 212014

Cherokee 8-cyl

  • 7,000 miles
Have experienced horrible shifting problems since I drove the 2014 Jeep Cherokee trailhawk off the lot. Jerks forward from stop and at different gear changes. Believe this will cause additional damage to already poor performing transmission. Hesitates gear change some times when on highway that could be dangerous. Two days ago started vehicle and placed in reverse. Jeep slammed into gear and engine light came on. Light saying to put vehicle back on park came on. I did this and then put the vehicle back into drive. Pressed gas and vehicle went backwards. Had to be towed to the dealer. Dealer is still evaluating vehicle and has done a software update. I asked about the jerky shifting and they are saying it is normal for the vehicle. They are being slammed with customer complaints about transmission problems according to the service department rep. Calling an improperly performing transmission normal because its happening to most of these vehicles is not acceptable. This is an expensive vehicle and never should have been sold under these conditions. Others should know what they are getting into by purchasing one of these and Jeep needs to rectify this situation immediately.

- Fort Worth, TX, USA

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