CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. While driving various speeds with the cruise control engaged, the battery warning indicator illuminated and the vehicle seized. The contact also stated that 'put vehicle in gear to maneuver' was displayed. The vehicle was turned off and on several times before it was able to maneuver again. The vehicle was taken to an independent mechanic who could not duplicate the failures. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was approximately 71,000. The VIN was not available.
While driving on freeway around 70mph, the transmission warning light along with other warning lights came on and the engine immediately lost power along with losing power steering. Was barely able to get off freeway. Was able to drive home on city street with transmission acting like stuck in one gear. This car needs to be recalled immediately before someone gets killed or seriously injured. I've read of hundreds of complaints with this vehicle and it's a matter of time before something tragic happens to a family. Jeep knows there is a problem with this particular nine speed transmission and needs to be forced into taking action.
Transmission is performing strangely. At low speeds it stalls and cannot move. Warning lites illuminate and says to place vehicle in gear, vehicle must be stopped, shut down and re-started. Several times "service shifter" lite is illuminated and has been to dealer, they continue to re-program and check re-calls. Vehicle may be unsafe to drive. Dealer says tcm is needing re-programming. This stalling and tranny re-programming has happened on two occasions. Sometimes tranny lags on acceleration. Vehicle usually in motion at low speed or during intial take off from dead stop. Sometimes gear selector will not function properly when warning lites illuminate. In 2018 it has been taken to plant Jeep; flagstaff AZ, lawley Jeep; silvercity nm, and horne; globe AZ. Recall S55 wire harness not installed.
Transmission is jerking when shifting especially from a stop to go. Lately it's also been jerking forward when coming to a stop/breaking it basically feels like your being pushed forward. Have had to the dealer a few times to be told nothing is wrong. Have had computer updated. I honestly do not feel safe in this vehicle any longer. It's been an ongoing problem but have noticed more so that last few days.
Car shut off then cranked back up began to drive car showed 80 mph only going 45 car running sluggish and engine revving up car then showed service transmission and shut off now service light is on only owned the car for a week seen lots of issues online with this same problem have kids and feel this is unsafe to drive dealer is looking at vehicle tomm.
This vehicle has been shifting hard, has delayed shifting and downshifting, has at times stalled while idling and shown an error message to shift to P and then to desired gear, requiring me to restart the car. I have taken it to the local dealership and they have performed software updates, but the shifting problem is still occurring. In recent months, I have had two occurrences of filling the gas tank and then the car runs very roughly for a short time. On the second occurrence, the car also died while idling and showed the error message already mentioned.
My Jeep when I take the key out it dings saying the key is in the egnition when its not it wont let me lock my doors and now today it wont even start my Jeep it dont even turn on. And when going down the road the transmission keeps trying to take off to hard or husitates to
The transmission is jerking when it shifts sometimes. It is not a smooth shift especially when shifting to 1st, 2nd, 3rd, &4th. The techs say nothing is wrong, but its not right. Sometimes it shifts late too. I have also had the car jerk forward when im coming to a stop and its downshifting. It actually pushed my car forward as I was pushing on the breaks to slow down for a stoplight.
I was having some issues with my 2014 Jeep Cherokee in January 2018. The screen was showing service transmission, shift car to park, then to desired gear. During this time I was stuck in the middle of a city street unable to move. The shifter was in drive, but the vehicle clearly wasn't. after several minutes, it finally shifted to drive, and I was able to drive the few miles home, but the vehicle stayed in a low gear.the dealer checked it out and told me I needed to pay for a software update. Having a transmission malfunction while driving down the road is a serious safety issue, but I was led to believe this would fix the issue. On April 4th, 2018 the same service transmission issue occurred again. I was stuck in the left turn lane at an intersection, and the vehicle wouldn't move. I shifted to drive, manual, neutral, and reverse, and it wouldn't move. The same error messages were showing on the screen as before. I sat there for twenty minutes until it finally went into drive. I immediately drove it to the dealer that looked at it the first time. I was upset as we had just paid for the issue to be fixed. We were told, "Chrysler says we must check for software updates first." Since it showed updates available, they assumed this was the problem and sent me on my way. Has Chrysler found that their software causes transmissions to behave in this fashion" if so, why is there not a recall? given that a transmission malfunction of this sort is such a major safety issue, why would Chrysler not take our claim more seriously and actually diagnose the issue" I believe the NHTSA should consider stepping in because it won't be too much longer before this transmission issue leads to a consumer's death or serious injury, if it hasn't already happened.
When driving highway speed miles vehicle doesn't shift into 9th gear. When this happens put it into manual and shows 8th gear. Manually shift to 9th, and transmission doesn't shift into 9th. Vehicle got great gas mileage and now RPM are high so isn't able to get as great of mileage. Did the recall for wiring harness on transmission and that fixed the error with vehicle going into safe mode. But now there is this issue. No recalls, but web searches show many people with this issue. ## VIN passed ## 2014 Jeep charokee trailhawk ##
The contact owns a 2014 Jeep Cherokee. While driving approximately 30 mph, after the vehicle had been refueled, the electronic emergency brake erroneously activated. As a result, the vehicle came to an abrupt stop. During the failure, the "put into park to switch gear" message displayed; however, the transmission shifter would only shift to the park position. In addition, the check engine and transmission service indicators illuminated. The vehicle was towed to the local dealer (burk auto group Jeep, 1565 West ogden ave., naperville, Illinois) where it was diagnosed that the evaporator control canister was faulty. The evaporator control canister was replaced and the purge control was reprogrammed, but the failure persisted. The contact indicated that the failures occurred only after the fuel tank was filled. The manufacturer was notified of the failures. The failure mileage was 47,000.
When parking my car and driving into the space suddenly I had an engine surge. It happened so suddenly. I tried to park it yet again and the same thing happened. This time I received damage to my vehicle when it was stopped by a large light pole. I called triple a and had it brought to the dealership. They put new brakes on the car. I felt secure. The third time I was slowing down due to vehicles in front of me. Suddenly the car surged again. I pulled out of my lane quickly so I would not hit the cars in front of me. Now I was in the oncoming lane. I saw a car horizontal to my car. Brakes did nothing to stop me. I hit her car. It happened so fast. Luckily, the passenger was shaken up and taken to the hospital. This happened on a city St. The vehicle was in the process of turning into the library when the accident happened.
After filling up vehicle with gas (2 separate occurrences), the vehicle will cut-off while driving for 1-2 blocks. A prompt on the dashboard would state "place gear into park" and a restart of vehicle would be necessary. First occurrence happen in 2/19/2018 and 3/28/2018. When first occurrence happened, the vehicle was dropped off at dealership and was instructed by service department the vehicle needed to be "flashed or reprogrammed" to resolve issue. Since then, the second occurrence happened recently 3/28/2018 and it needed to be towed to dealership for another inspection/diagnostic. It was then mentioned by service department, the reason for cut-off issue. The vehicle was low on oil (1 quart less). Major concern with vehicle not being trusted worthy while driving and possible accident may happen because of issue. Also being told 2 different reasons why issue happened.
Sitting at red light-service transmission light went on asking me to put car in park..transmission was not engaged, I would say it was in neutral, I put car in park and back to drive..did not engage..put back in park and turned car off..restarted and put in drive..engaged but very loud engagement and shook car, still saying transmission needs service..took to dealer and they said it needed refreshed..has been to dealer several times for similar issue..other times transmission disengaged while on freeway..dealer refreshed and working ok at this time
The contact owns a 2014 Jeep Cherokee. On several occasions, while driving, the vehicle stalled and the check engine indicator illuminated. The vehicle was taken to bob brady auto mall (4025 E boyd rd, Decatur, il 62521, (217) 876-3800) where it was diagnosed that the transmission needed to be replaced. The transmission was replaced; however, the failure recurred several times. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a transmission specialist would be sent out. The failure mileage was unavailable.
Transmission not shifting properly. From stop the "D" for drive blinks and it wont go into gear. Happened twice. Car lunges and kicks when shifting with possibility of going out at speed.
A D V E R T I S E M E N T S
- Glen Oak, MD, USA