CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon coasting to a roundabout I was safe to continue however, when accelerating, the power to the wheels stopped and a harsh grinding noise occurred disabling me from driving anymore. I was almost hit and caused extreme concern for my safety and the safety of the passengers.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the gear shifter was forced into another gear and did not operate as intended. Additionally, the contact observed a loud clunking noise while changing gear. The transmission warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 35 MPH, the accelerator pedal was depressed, and the vehicle stopped without warning. The engine would rev but the vehicle failed to respond. The contact stated she shifted the gear shifter to neutral and then to drive and the vehicle operated as needed. The contact stated that when she decelerated, the failure recurred with the warning displayed "Shift into Park and Restart vehicle". The contact stated that the failure recurred on several occasions. The vehicle was taken to a dealer where no failure was diagnosed as no diagnostic failure codes were displayed. The contact stated that the dealer informed her to keep driving and if the failure recurred, to take the vehicle back to the dealer. The contact was relating the failure to NHTSA Campaign Number: 19V447000 (Power Train). The contact stated that the dealer informed her that the vehicle was serviced for the recall in 2019. The manufacturer was not made aware of the failure. The approximate failure mileage was 154,000.
Transmission problems, engine light comes on and it says service transmission in the dashboard it is okay to be inspected upon request. I-??ve been to 4 different garages trying to get the problem fixed and have spend over $5,000 in less than a year. And the problem still occurs. Car delays drastically when changing gears. When driving, the vehicle will lose acceleration and the gas pedal will not work and the vehicle will not accelerate at all. The drive gear and the reverse gear will get confused with eachother. after stopping at a stop sign or traffic light the car has a very hard time accelerate and catching up to speed. The rpm-??s while driving also accelerate its self from time to time causing the car to pick up speed drastically unless I step on the break pedal to slow it down. My car is basically a death trap waiting to happen and this is not okay for my safety as well as others on the road.
- Cherry Creek , NY, USA
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06/01/2018 at 87,104 miles the PTO/PTU was replaced (warranty) due to 4LOW not being available and, once forced into 4LOW, could not be taken back to normal. New part # 68307403AC. Exact cause was not explained, but it 99% likely to be a failed seal letting oil into the electronic control and actuator compartment. 08/19/2022 at 106.582 miles the PTO/PTU diagnosed with faulty internal bearing for the rear driveshaft, causing grinding noises and eventually risking catastrophic failure. Replaced 02/15/2023 at ~107500 miles. New part # 68307403AG. This was all at my expense - over $3500. Jeep refused to cover anything even thought the part had lasted less than 20K miles and has been revised four times (version AC to AG since the first replacement).
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 55 MPH with the cruise control activated and going downhill, the vehicle started to accelerate independently. The contact stated no warning light was illuminated. The contact stated that he depressed the brake pedal and stopped the vehicle. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the transmission fluid to be flushed. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to the local dealer to be diagnosed and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact waited until the vehicle cooled down, and the vehicle restarted after several attempts. The vehicle was restarted and operated normally. The vehicle was diagnosed by the dealer and the dealer stated that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall. The failure mileage was 77,000.
While driving and coming to a stop, the transmission does not fully downshift automatically. Usually will only downshift automatically to 3rd gear. I don't realize the improper downshift until I accelerate and realize I am not in 1st gear. I've learned to perform a manual downshift after coming to a stop. Also, when in 1st gear and begin a slow start, to where the vehicle then shifts into 2nd gear, and then cruise at a constant speed that does not require shifting into 3rd, but then when I do begin to accelerate, there is a loud "clunk" that sounds and feels as if I was rear ended.
After driving over 20 miles the Jeeps performance drops a d the check transmissiom light comes on. After conducting research I come to find that this issue is common with the my vehicle, a Jeep Cherokee 2014-2017, and became alarmed to find out that this issue has caused accidents for other thats share a similar vehicle to mine. Ive taken it to the dealership to confirm my suspicions and they were well aware of the issue with the Jeep Cherokee 2014-2017 transmissions.
The contact owns a 2014 Jeep Cherokee. The contact stated while was parking the vehicle, the vehicle began to roll backward. The contact stated that the four-wheel drive (4WD) warning light was illuminated. The contact stated he used the parking brake to stop the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (PTU) to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.
PTU identified under code C14A7-97. This part is a known problem with a large recall already completed but for some reason, this particular VIN doesn-€™t fall within the recall scope. Called several dealerships to ask about recall work and all indicate this VIN isn-€™t covered. -€œService 4 Wheel Drive-€ light is intermittent.
My vehicle drives about 30 miles before an alert will appear saying to service transmission. Along with the check engine light coming on. Vehicle will not accelerate and on hills will begin to roll backwards. When this happens the vehicle must be parked for at least 15 minutes and then on startup all codes will reset and return back to its normal operating. Took to dealership several times with error code P1DA9 and there was nothing that could be fixed.
the Vehicle has a lot of issues primarily involving the Transmission. The transmission does not shift correctly. The automatic shifting is very erratic. Shift very low sometimes at 2000RPM, and then other times a very high at over 5500RPM. During acceleration, it makes a grinding noise and a very rough shift which can pretty much push you forward from your seat. I took the Vehicle to be serviced several times while still under warranty to the Manhattan Jeep Service Center and every single time they said the computer needed to be updated, and after a few miles, it would go back to doing the same thing, rough shifting.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, the transmission suddenly shifted to neutral, and the vehicle was coasted to the side of the road and was restarted. The service transmission warning light was illuminated. The vehicle had been taken to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
Service Shifter warning keeps going on. The car's transmission went out at 74,000 miles and I paid for a brand new OEM transmission. 20,000 miles later on the new transmission, it has service shifetr red lights on like other 2014 & 015 Jeep but mine doesn't show as part of that recall
Gear shifting and transmission problems are on going and intermittent. computer system confused to witch location shifter is in. Sent to dealer for system up date witch only lasted one week before problems returned. error code p0810
Vehicle was not included on 20v343 recall for PTU failure but had said failure. As described in the recall vehicle lost all power and forced to stop on interstate. Got out of vehicle and it started to roll away. No injuries no damage, I was able to stop it. The recall is a joke, just a computer update which applies the parking brake if PRU fails, never addressed the real problem, PTU input shaft failure. When I called FCA they said my vehicle didn-€™t come under the recall, so never had computer update, because of that I lost all power on interstate (unsafe), started to roll away ( very unsafe) and FCA told the to file a complaint. Thank you
A D V E R T I S E M E N T S
- Sleepy Eye, MN, USA