CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 8 of 68)

« Read the previous 20 complaints

problem #1203

Oct 232021

Cherokee

  • miles

A D V E R T I S E M E N T S

My car kept going on neutral last year all of a sudden while driving and we did not know why. We took it to the dealership and they told us everything looks fine. Today I saw there was a service transmission error showing and when I did further research I saw that many other 2014 Jeep-€™s had this same issue.

- Greensboro , NC, USA

problem #1202

Oct 222021

Cherokee

  • miles
Car shifts before 3rd gear

- Buffalo , NY, USA

problem #1201

Oct 232021

Cherokee

  • miles
I put the 2014 jeep Cherokee latitude in reverse backed up. Tried to shift to drive. It stopped at neutral and stuck. Would not shift into any gear. The motor wouldn-€™t rev or anything. And could not turn engine off. Had to disconnect battery There was (p) light on, the check engine light, traction control light.

- Leasburg , NC, USA

problem #1200

Aug 182021

Cherokee

  • 80,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact stated that while operating the vehicle, the vehicle independently shifted out of the drive and lost motive power. After restarting the vehicle, the vehicle operated as intended. The vehicle was taken to the local dealer who was unable to duplicate the failure and no repairs were performed. The contact indicated that the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- Knoxville, TN, USA

problem #1199

Oct 092021

Cherokee

  • miles
I tried to start the parcked car by moving the stick shift in driving position, but the car didn't start. The car made a cracking sound when i tried to start it second time. Sonetimes when i slow down to a speed lower than 60 mph, the car tries to stop. I did not take the car to a dealership to be cheked.

- Gastonia , NC, USA

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problem #1198

Jan 052021

Cherokee

  • miles
Transmission shifts extremely hard not only while driving, but while foot is on break - feels as though someone is rear-ending you. The vehicle wants to launch on it's own. I've taken it to the dealership several different occasions. The last trip to the dealership for the problem, the service manager felt what I was describing when he drove it - however, because no codes have popped up they are unable to fix and diagnose the problem as they do not know what is causing it. No warning lights come on, no messages. This occurs DAILY while driving my vehicle. It's very unsafe as I have come extremely close to hitting the car in front of me.

- Napa, CA, USA

problem #1197

Oct 012021

Cherokee

  • miles

A D V E R T I S E M E N T S

So I took vehicle in for recall because transmission was getting stuck in neutral and I wanted them to reprogram TCM for update to see if that helped. He stated that no recall was needed but he REPLACED TCM which is costing me $1500. If they couldn't reprogram TCM am I paying for a replacement?

- Fayetteville, NC, USA

problem #1196

Oct 082021

Cherokee

  • 130,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated while stationary, the vehicle stalled. The contact was able to restart the vehicle but was not able to shift the vehicle into drive. The contact stated that the service transmission, service parking brake, and low tire pressure warning messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000

- Kansas City, MO, USA

problem #1195

Sep 282021

Cherokee

  • miles
PTU code showed up on my vehicle causing issues with the Power train 4X4. This was a recall before I purchased the car and -€œfixed-€ but seems to be an issue again.

- Lake Zurich, IL, USA

problem #1194

Sep 222021

Cherokee

  • miles
According to the driver and a local Dealership, while driving down the Highway, the transfer case failed and the underside of the vehicle caught fire.

- Kansas City, MO, USA

problem #1193

Sep 112021

Cherokee

  • miles

A D V E R T I S E M E N T S

Slippage in the Power Transmission Unit. No control over the movement of the vehicle. There was a recall of the PTU. The PTU was replaced at the dealership. There were no warnings, symptoms, or messages prior to the incident.

- Knoxville, TN, USA

problem #1192

Aug 242021

Cherokee

  • miles
I was driving on the freeway when all of a sudden there was a clunk sound and I started to slow down. I thought it slipped in to nueral. I checked for that but was still in drive. I started to slow down very quickly from 60 mph the speed limit to about 30 miles per hr. Cars were coming up quickly and I was worried about getting rear ended. I pulled to the shoulder with cars going 70 plus mph and was even more worried. I started to drive again and it started again to slow down. Then the -€œservice transmission -€œ light came on. At that time I called for a tow truck and had my Jeep Cherokee towed to the Jeep service shop closest to us. The dealership -€œuniversity auto center-€ in ellensburg, wa. Confirmed later after checking it out and said something was terribly wrong with the transmission.

- Burien, WA, USA

problem #1191

Sep 022021

Cherokee

  • miles
On 1 occasion vehicle went forward while in reverse. On several other occasions vehicle has shut off while driving, and displayed engine overheating on dashboard

- Cherry Hill, NJ, USA

problem #1190

Sep 222021

Cherokee

  • miles
While driving the vehicle on September 22, 2021, the 4 wheel drive light flashed on then stopped, and then began to flash consistently. The vehicle began to shift out of gear on its own accord and lose speed without warning while driving on the interstate. The vehicle was taken directly to Landmark Jeep on September 22, 2021. The dealer diagnosed a Faulty PTU in the transfer case, due to a computer glitch. I was told that they could not fix the glitch without replacing the whole unit at a cost of $4,100. I was told that my jeep was not under your recall. Jeeps of the same year that have this fault are currently covered under recall NHTSA 20V343 and NHTSA 20E037. My VIN has the same exact safety issue and your recall should be expanded to include all affected vehicles. My vehicle is available for inspection.

- Atlanta, GA, USA

problem #1189

Sep 172021

Cherokee

  • miles
Transmission shifted from D to N by its self as I was driving. Luckily hadn-€™t gotten on the highway yet. A minute later I would have been in the highway when it did it. It said -€œshift to p-€ the. It said to service transmission and a number of other things then would not shift after I FINALLY got it to engage. This is the second or third time this has happened! When going around a bend on a highway doing highway speed if I hit a bump I get a very bad vibration in the steering wheel and it makes the car swerve to the point of possibly wrecking. Have taken it to dealership (Jeff Wyler Batavia OH) for the same issue numerous times and they say they can-€™t find anything every time but there is clearly something wrong with it! I used to stand behind Jeep. I no longer can. Within a year of me owning it I-€™ve replaced Oil cooler gasket, timing gasket, rear diff gasket, and rear axle seal. It had only 80k miles when I had to replace all of this! Now to see what the hell is going on with it now! DO NOT BUY A MOPAR VEHICLE! I HIGHLY SUGGEST HONDA, HYUNDAI, or TOYOTA!

- Bellevue , KY, USA

problem #1188

Sep 112021

Cherokee

  • miles
My daughter was driving and the parking brake automatically came on and locked up the wheels and caused her to run off the road and hit a mail box and slide into a ditch

- Galivants Ferry, SC, USA

problem #1187

Sep 012021

Cherokee

  • miles
My car should fall under the safety recall W47. and the NHTSA recall campaign 20V343. the dealer cleared my car from its recall flag by updating the firmware programming but this did not fix the problem. I paid for a diagnostic ($220) at Jeep Santa Monica and they concluded the PTU is faulty and needs to be replaced as the current one is faulty. Dealer is aware that this is a known problem and that there is a recall campaign for it but refuses to pay for its repair. The car is unsafe to drive.

- West Los Angeles, CA, USA

problem #1186

Mar 102020

Cherokee

  • 85,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was making abnormal rattling sounds while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the abnormal sounds became increasingly louder while driving. The vehicle was taken to an independent mechanic who diagnosed that the power transfer unit had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 85,000.

- Plymouth, MA, USA

problem #1185

Sep 052021

Cherokee

  • miles
My car shifted to Neutral when driving.

- Tulsa, OK, USA

problem #1184

Aug 292021

Cherokee

  • miles
Service transmission light and service parking brake came on vehicle gets stuck in neutral will not shift to park or drive when in drive will not shift into overdrive will run at 4,000 to 4,500 RPM at 60 MPH

- Lake Park, GA, USA

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