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CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,720 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 1 of 30)

problem #597

Sep 012016

Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission had a strong hesitation and the vehicle lost power. The dealer reprogrammed the power train control module, but the failure continued. The contact later received notification of NHTSA campaign number: 16V529000 (power train). The dealer scheduled an appointment and completed the recall repair, but the remedy provided no solution. The manufacturer provided no recommended solution. The failure mileage was not available.

- Republic, MO, USA

problem #596

Dec 062016

Cherokee

  • 30,000 miles
> safety recall notice - S55 / NHTSA 16V-529 engine warning light comes on while driving vehicle, sometimes immediately after starting vehicle, and sometimes after braking. Dealer unable to determine source of problem, saying they would contact engineering. We thought it might be connected to the recent recall for the 2014 -15 Cherokee (and others equipped with the 9-speed transaxle). However, last visit to dealership to correct that problem was unsuccessful. When engine light comes on while driving the vehicle, it does not appear to be connected to any performance or drivability issue. It just tends to make me ignore the warning light and dismiss it. Should I worry, or just ignore it? will wait for next dealer response.

- Stow, OH, USA

problem #595

May 212016

Cherokee

  • 25,000 miles
Vehicle incorrectly shifts gears typically while driver is breaking. The Jeep either shifts to a gear that is to high or into neutral. Vehicle virtually looses all automotive power. To correct issue vehicle must be shut off and restarted. Typically the vehicle won't shift into drive on the first attempt after malfunction. Issues happens multiple times a week. I recently the had recall done for this issue but problem reoccurred the next day.

- Nashotah, WI, USA

problem #594

Nov 142016

Cherokee

  • 35,500 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. On numerous occasions, the vehicle drifted backwards while in park. The dealer diagnosed that the software needed to replaced. The manufacturer was made notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 16V240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 35,500.

- Ainsworth, NE, USA

problem #593

Jul 122016

Cherokee

  • 17,110 miles
The contact owns a 2014 Jeep Cherokee. While driving and making right or left turns, the transmission made a knocking noise. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V529000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,110. Parts distribution disconnect.

- Lafayette, LA, USA

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problem #592

Nov 242016

Cherokee

  • 51,000 miles
Car went into neutral for no reason at all. I had to coast to the side of the road. After unplugging the battery and plugging it back in I had lower gears to make it to H-E-B the ship. They said nothing was wrong with it and reset the codes and sent me on my way after two days. He ships harder and gets much less gas mileage

- Broken Arrow, OK, USA

problem #591

Nov 142016

Cherokee

  • 47,000 miles

A D V E R T I S E M E N T S

I have been complaining since about 6 months after I purchased the vehicle regarding the rough shifting in low gears. The dealer re-set the adaptive transmission, thinking that changes in traffic patterns lead to a difficulty an "adjusting" to a different driving style. This temporarily corrected the problem, however I continue to have rough shifting, delayed acceleration, and sometimes a harsh jolt when decelerating to a stop. The car's transmission software has been updated multiple times, including the most recent S-55 recall. My car was diagnosed as needing software only, not a new wiring harness. However, two days after the software update, while stopped at a traffic light, the vehicle would not move when I stepped on the gas. I was nearly rear-ended by the school bus behind me on a major highway overpass when my car did not move at the change to a green traffic light. The rpms revved as if the car was in neutral, (but it was in D), and after a 5-10 second delay, the car bucked into third gear going 20 miles per hour. At times when coming to a stop, the deceleration from 3rd to 1st gear feels as though I am being rear-ended. The car sometimes revs when at a stop with my foot on the break. Once I received an error message that "the car is traveling at too high of a speed to go into reverse", however I was going from park to reverse and the car was at a complete stop. There is sometimes a delay in acceleration when trying to merge onto the highway. The dealer has been unable to duplicate or diagnose these intermittent issues.

- Rocky Point, NY, USA

problem #590

Oct 082016

Cherokee 4WD 6-cyl

  • miles
2014 Jeep Cherokee. Consumer writes in regards to several times vehicle automatically shifts into neutral and shut completely down- no brake or acceleration response. The consumer stated his daughter was traveling at 45 mph, when the vehicle locked in neutral.

- Punta Gorda, FL, USA

problem #589

Jan 012016

Cherokee

  • 42,000 miles
My vehicle has had hard shifting ever since I purchased it brand new in 2014. There's a slight delay when accelerating which makes it very dangerous to turn into oncoming traffic. In January of 2016, my vehicle actually stopped on me while making a right hand turn when taking my kids to school. Luckily the vehicle stopped in the school zone so the oncoming traffic was approaching at a slow speed. It took me four attempts to get the vehicle started again. The service transmission light came on the dash. It had to be towed to the dealership three times in January because it would not start, or if it did, once I started driving the on dash screen would say "shift to drive" and then the "service transmission" light would come on. The vehicle stopped while in motion so I had to pull over and wait before starting the vehicle up again. I was told by the dealership that my vehicle needed a transmission update and a new battery. It was explained to me that a bad battery will cost this specific vehicle to have transmission issues. But after the update and the new battery, the hard shifting and the delay when accelerating remained. My vehicle is not safe to drive with my three kids in the car; the hard shifting makes it feel like we will get whiplash and the delayed acceleration makes it feel like the vehicle will can stop at anytime while in motion. I don't think the transmission update that the dealership does is a solution to this ongoing problem because it hasn't corrected the issue on my vehicle.

- Laveen, AZ, USA

problem #588

Jun 152016

Cherokee

  • 33,000 miles
When accelerating from a stop or low speeds, the transmission regularly takes several seconds to shift. Once it does decide to shift it's often abruptly, usually causing the tires to spin. On numerous occasions this has been when trying to enter traffic, potentially leaving the vehicle stranded while entering. Dealership's solution is a transmission software update/reset which generally works for a few thousand miles and then the issue returns.

- Hubbardston, MA, USA

problem #587

Oct 012014

Cherokee

  • 1,500 miles

A D V E R T I S E M E N T S

Hard shifts, odd shift points, hesitates and lurches into gear

- So St Paul, MN, USA

problem #586

Nov 162016

Cherokee

  • 17,243 miles
For the 3rd time - check engine light, check gas cap light come on, odometer starts flashing and vehicle loses all acceleration after those lights come up. You can floor the gas pedal and the vehicle will barely get to 40 mph. Last time it was brought to the dealership they performed flashes (3 weeks ago) and the issue went away. Happened again today while pulling out of a busy shopping center and the car lost the ability to accelerate and had to limp it home to be towed to the dealership. The dealership advises they are unaware of any issues like this however there are multiple reports of this make\model\year having this exact same issue. The first time it happened I was doing 80 mph on the interstate and the car immediately dropped to 40 mph nearly causing a collision.

- Wesley Chapel, FL, USA

problem #585

Nov 162016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Kingsport, TN, USA

problem #584

Nov 122016

Cherokee

  • 45,000 miles
The vehicle doesn't know what gear it's in, hard and loud jerky shifting, the vehicle occasionally quits when it is idle.

- Chandler, AZ, USA

problem #583

Mar 022016

Cherokee

  • 15,000 miles
The contact owns a 2014 Jeep Cherokee. While driving at a low speed, the vehicle stalled and the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The check engine warning indicator illuminated. In addition, whenever the heating or air conditioning units were activated, a mold odor emitted from the air vents. The vehicle was towed to a dealer, but the cause of the failure was unable to be diagnosed. The dealer speculated that the software needed to be reset. The vehicle was repaired. After the repair, while driving down an incline at various speeds, the accelerator pedal was depressed and the vehicle hesitated to move forward. The rpms increased. The vehicle was taken back to the dealer and the software was reset. The vehicle was repaired, but the failure persisted. The VIN was included in NHTSA campaign number: 16V529000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,000. Parts distribution disconnect.

- Burbank, CA, USA

problem #582

Jul 112016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification for NHTSA campaign number: 16V529000 (power train) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Edinburg, TX, USA

problem #581

Sep 172015

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V509000 (visibility) and 16V529000 (power train) however, the parts to do the repairs were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.

- Benicia, CA, USA

problem #580

Sep 122016

Cherokee

  • 15,000 miles
About 8 months after I got my Jeep Cherokee 2014, I had a recall done on my car. Four days later I was driving to disney world (about a 12 hour drive) when I was trying to put the gear into park when my car started jerking and wouldn't let me put the car into park. I tried to restart the car and nothing worked. Then after the 5th time it finally would go into park. I let the car rest over night and restarted it in the morning when my transmission light came on. I ended up getting it "fixed" down in flordia and had to take time and money out of the vacation to fix it. Then two years later, I got another recall done and exactly four days later the same jerking happened when I tried to put it into gear to drive. The transmission came on again. Then my mother went to pick it up from the dealership after it was "fixed" only to have the car not start for her. A week later they called to say that they replaced the transmission. I tried to tell Fiat Chrysler automobiles about the issues and get an extended warranty on the transmission but the manager has never returned my calls. I feel the car has lost it's value and is unsafe for drivers. Just wondering how long this transmission will last for.

- Euclid, OH, USA

problem #579

Jan 012015

Cherokee

  • 12,000 miles
2014 Jeep Cherokee latitude. Fwd V6. The transmission slips and has delayed engagement upon takeoff and while shifting from low speeds. Transmission also hunts for gears between 0-15 mph and will jerk car back and forth. When transmission delays engagement (pressing down gas pedal in drive but car isn't moving) it will eventually grab and spins the tires a little before going. My wife and I have had numerous close calls/near accidents due to this issue. Turning onto incoming traffic (legally) and the vehicle wont move. It can be terrifying. This mostly happens driving on city streets. I hate this car.

- Beaverton, OR, USA

problem #578

Aug 152016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received a recall notification for NHTSA campaign number: 16V529000 (power train) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Republic, MO, USA

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