Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,966 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 1 of 31)

problem #611

Dec 282016

Cherokee

  • 50,877 miles

A D V E R T I S E M E N T S

Transmission went out. The Jeep stopped moving on the freeway, it was very dangerous. The transmission has gone out multiple times on the freeway. The car will either completely die or go into neutral. I've had the S55 recall. It has always had problems; it shifts hard, sometimes doesn't shift properly, sometimes doesn't go into 9th gear, jumps a lot.

- Pearland, TX, USA

problem #610

Dec 282016

Cherokee

  • 44,500 miles
Loss of power due to transmission faults. Requires system restart and can take several minutes to get vehicle to move.

- Santa Rosa, CA, USA

problem #609

Dec 272016

Cherokee

  • 39,000 miles
Vehicle being considered for lemon policy. Vehicle is surging / moving / creeping when stopping at less than 2 mph. Wife will no longer drive due to safety concern. Has forced us to seek rental vehicle until Chrysler approves solution. Transmission "klunking" during 2nd to 3rd gear shift change. Recent hesitation from engine when starting in 1st gear as normal. This is new transmission and appears to be getting worse since replacement and stall issue reported during highway driving which forced veicle to side of road with no power. Dealer notified. Chrysler will not authorize rental vehicle until resolved, very dangerous situation to continue to drive.

- York, SC, USA

problem #608

Dec 172016

Cherokee

  • 44,067 miles

A D V E R T I S E M E N T S

The transmission light comes on and the vehicle will stop at any time. I have taken it twice to the dealership to have the computer reset and it is still happening. On the 17th of December I was on the service road of hwy 114 going East in grapevine and the transmission light came on and put itself in neutral while driving in traffic.

- Garland, TX, USA

problem #607

Dec 182016

Cherokee

  • 38,000 miles
After being returned to Jeep dealership (more than 6 times) and having a new transmission installed approximately two months ago, today (12/5/16) while driving the transmission went into service mode and stopped operating in the middle of a highway. The vehicle could only coast with the engine running. It had to be towed to the dealership.

- York, SC, USA

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problem #606

Dec 122016

Cherokee

  • miles
The Jeep would hesitate when shifting into gear and then "jump" into gears. I was initially told the car is new 20,500 miles and needs to be "broken in". however, when shifting from first to second gear or second to third gear the car shifts really hard, enough that my head hits the back of the seat from whiplash. On my daily drive home in bumper to bumper traffic, when stopped and then letting off the brake and then easing back on the brake, the car will jerk forward. The dealership thought that a software update would fix the problem, it did not. I've taken it in for the same issue 3 times.

- Harlingen, TX, USA

problem #605

Jan 152015

Cherokee

  • 11,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle independently shifted into the neutral position and the service transmission warning indicator illuminated. The vehicle was taken to the dealer where it was serviced per NHTSA campaign number: 16V529000 (power train); however, the failure recurred. The vehicle was taken back to the dealer on several occasions. The transmission was flashed, but the failure continued. The manufacturer was notified of the failure. The failure mileage was 11,000.

- Pinta Gorda, FL, USA

problem #604

Mar 032016

Cherokee

  • 34,000 miles
On board computer, obstructing major traffic lanes, diagnostic trouble code (dtc) defaults the transaxel to neutral and complete loss of motive power. The loss of motve motive could cause crash without power.

- Atlantic City, NJ, USA

problem #603

Sep 222016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received NHTSA campaign number: 16V529000 (power train) however, the parts to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experi4enced a failure. Parts distribution disconnect.

- Pass Christian, MS, USA

problem #602

Dec 102016

Cherokee

  • miles
When driving at highway speeds or low speed on streets vehicle jerks and displays message "shift to paris then desired gear." Next message to be displayed is "service transmission." Driver has to pull over to shift to park. Vehicle transmission does not shift into gear for several minutes while check engine, and several other icons flash on instrument panel. Vehicle will then stall. After several minutes after power down vehicle, gear will engine and vehicle will run rough. Gears will not shift smoothly. Vehicle has 54,000 miles and has had gear box software flashed already once in the last 90 days.

- Sealy, TX, USA

problem #601

Dec 092016

Cherokee

  • 25,690 miles

A D V E R T I S E M E N T S

When driving, the vehicle shuts down and message on dash says "car must be in park in order to shift." Vehicle will not restart. This problem has happened multiple times while vehicle is in motion. We have had it taken into the dealership with no resolve. After researching, this is a common problem in this year's model that Jeep is aware of. However, the common resolution is dealershipstill claiming an oil change is needed. Most recently our Jeep was 500 miles under the dealership's recommended oil change. I fear for my family's life if this stall happens when crossing busy highways in town.

- Port Charlotte, FL, USA

problem #600

Jul 162016

Cherokee

  • 18,000 miles
The contact owns a 2014 Jeep Cherokee. When the accelerator pedal was depressed, the vehicle hesitated. The vehicle was taken to the dealer, but the failure could not be replicated. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was approximately 18,000. Parts distribution disconnect. The VIN was not provided.

- Philadelphia, PA, USA

problem #599

Aug 202015

Cherokee

  • 7,000 miles
Vehicle stutters and bucks when accelerating. Feels like it cannot get power and it may stall out

- South Dennis, MA, USA

problem #598

Sep 012016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission had a strong hesitation and the vehicle lost power. The dealer reprogrammed the power train control module, but the failure continued. The contact later received notification of NHTSA campaign number: 16V529000 (power train). The dealer scheduled an appointment and completed the recall repair, but the remedy provided no solution. The manufacturer provided no recommended solution. The failure mileage was not available.

- Republic, MO, USA

problem #597

Dec 062016

Cherokee

  • 30,000 miles
> safety recall notice - S55 / NHTSA 16V-529 engine warning light comes on while driving vehicle, sometimes immediately after starting vehicle, and sometimes after braking. Dealer unable to determine source of problem, saying they would contact engineering. We thought it might be connected to the recent recall for the 2014 -15 Cherokee (and others equipped with the 9-speed transaxle). However, last visit to dealership to correct that problem was unsuccessful. When engine light comes on while driving the vehicle, it does not appear to be connected to any performance or drivability issue. It just tends to make me ignore the warning light and dismiss it. Should I worry, or just ignore it? will wait for next dealer response.

- Stow, OH, USA

problem #596

May 212016

Cherokee

  • 25,000 miles
Vehicle incorrectly shifts gears typically while driver is breaking. The Jeep either shifts to a gear that is to high or into neutral. Vehicle virtually looses all automotive power. To correct issue vehicle must be shut off and restarted. Typically the vehicle won't shift into drive on the first attempt after malfunction. Issues happens multiple times a week. I recently the had recall done for this issue but problem reoccurred the next day.

- Nashotah, WI, USA

problem #595

Nov 142016

Cherokee

  • 35,500 miles
The contact owns a 2014 Jeep Cherokee. On numerous occasions, the vehicle drifted backwards while in park. The dealer diagnosed that the software needed to replaced. The manufacturer was made notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 16V240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 35,500.

- Ainsworth, NE, USA

problem #594

Jul 122016

Cherokee

  • 17,110 miles
The contact owns a 2014 Jeep Cherokee. While driving and making right or left turns, the transmission made a knocking noise. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V529000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,110. Parts distribution disconnect.

- Lafayette, LA, USA

problem #593

Nov 242016

Cherokee

  • 51,000 miles
Car went into neutral for no reason at all. I had to coast to the side of the road. After unplugging the battery and plugging it back in I had lower gears to make it to H-E-B the ship. They said nothing was wrong with it and reset the codes and sent me on my way after two days. He ships harder and gets much less gas mileage

- Broken Arrow, OK, USA

problem #592

Nov 142016

Cherokee

  • 47,000 miles
I have been complaining since about 6 months after I purchased the vehicle regarding the rough shifting in low gears. The dealer re-set the adaptive transmission, thinking that changes in traffic patterns lead to a difficulty an "adjusting" to a different driving style. This temporarily corrected the problem, however I continue to have rough shifting, delayed acceleration, and sometimes a harsh jolt when decelerating to a stop. The car's transmission software has been updated multiple times, including the most recent S-55 recall. My car was diagnosed as needing software only, not a new wiring harness. However, two days after the software update, while stopped at a traffic light, the vehicle would not move when I stepped on the gas. I was nearly rear-ended by the school bus behind me on a major highway overpass when my car did not move at the change to a green traffic light. The rpms revved as if the car was in neutral, (but it was in D), and after a 5-10 second delay, the car bucked into third gear going 20 miles per hour. At times when coming to a stop, the deceleration from 3rd to 1st gear feels as though I am being rear-ended. The car sometimes revs when at a stop with my foot on the break. Once I received an error message that "the car is traveling at too high of a speed to go into reverse", however I was going from park to reverse and the car was at a complete stop. There is sometimes a delay in acceleration when trying to merge onto the highway. The dealer has been unable to duplicate or diagnose these intermittent issues.

- Rocky Point, NY, USA

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