CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
7 / 0
Average Mileage:
38,728 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee engine problems

engine problem

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2014 Jeep Cherokee Owner Comments (Page 8 of 25)

« Read the previous 20 complaints

problem #346

Dec 272019

Cherokee

  • 100,400 miles

A D V E R T I S E M E N T S

When we started to accelerate the Jeep jerked into gear. We started to hear a clanking noise and sounded like a part was rattling. Since it did not sound good we pulled over and called a tow truck to tow it to the dealership nearest to us. After the inspection, the dealership told us that the ptu on our 2014 Jeep Cherokee was busted and the car is no longer able to be driven. Prior to this event we took the Jeep into another dealership several times telling them that when we accelerate it jerks into gear. They told us that three updates need to be done on the software of the vehicle. We were told that the updates has to do with the communication of the transmission and the parts that are involved when you accelerate the vehicle. After we completed the updates the Jeep drove smooth but then started jerking again shortly after. Now the cost of replacing the ptu is over $2000. We have read multiple forums and feedback from other 2014 Jeep Cherokee customers that have had the same problem. I have come to the conclusion that this is a manufacturer defect and this should be covered by Chrysler.

- Mcdonough, GA, USA

problem #345

Jan 162020

Cherokee

  • 75,000 miles
While driving on 2 occasions this week my car stalled out of the blue and I lost power. Additionally my car on several occasions has shifted into neutral on it owns while driving. After doing research on the problems I found that some 2014 Jeep Cherokee were recalled for this exact issue but my car was not in the recall.

- Clarence Center, NY, USA

problem #344

Jan 072020

Cherokee

  • 54,600 miles
The contact owns a 2014 Jeep Cherokee. While the vehicle was parked, the contact noticed a large amount of oil underneath the vehicle. The vehicle was taken to an independent mechanic who inspected the vehicle and informed the contact that oil leaked onto the exhaust manifold and throughout the engine compartment. The contact was informed that the oil filter housing needed to be replaced. Anchorage Chrysler Dodge Jeep Ram located at 2601 E 5th ave, anchorage, ak 99501, phone number: 907-276-1331) was contacted in an attempt to purchase parts for the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 54,600.

- Anchorage, AK, USA

problem #343

Jan 102020

Cherokee

  • 87,000 miles

A D V E R T I S E M E N T S

Jeep Cherokee latitude 2.4L has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Kenmore, NY, USA

problem #342

Dec 062019

Cherokee

  • 36,500 miles
After refueling, my wife stopped at a stoplight and the engine just shutoff with out warning. The screen in the car said to put it in park and then in drive. The car then start with out pushing the start button. This happened four times in the same day so she drove to the local Jeep dealership. Jeep said it was a problem with the fuel pump module and it happens when the car is over filled. My wife always stops putting when the pump handle clicks off. They have had her car for over 30 days because there are no new pumps available. This is a major safety issue that can happen at anytime. Her car has only 36,500 miles on it. This is a known problem and Jeep is not doing anything to fix it.

- Elberta, AL, USA

problem #341

Dec 292019

Cherokee

  • 60,000 miles
Recall: "2014-2015 Jeep Cherokee vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral." I have a 2014 Jeep, this is exactly what my car is doing! my VIN# is not listed as having a recall on it?? this will just happen at any moment no warning, it will jerk forward sometimes, then others times, it just comes out of gear and the screen saids to put in park then back to the gear. Kinda hard to do that in the middle of the interstate or busy highway. (I'm going to get killed!) it seems to loose power/ it sounds/feels like it's stuck in a lower gear than it should be at times.

- Moody, AL, USA

problem #340

Dec 302019

Cherokee

  • 66,000 miles

A D V E R T I S E M E N T S

Engine oil cooler leaking. Car has 69000 miles and the plastic engine oil cooler mounted on the engine block is leaking. Seals are bad because of the design of the part. Multiple 2014 Cherokee have this issue. Known issue for local dealer. Significant fluid buildup under the car and monthly need to refill oil with issue.

- Alexandria, VA, USA

problem #339

Dec 282019

Cherokee

  • 62,096 miles
My daughters Jeep Cherokee sport 2.4L at 62000 miles has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Placentia, CA, USA

problem #338

Dec 062019

Cherokee

  • 50,000 miles
The oil filter adapter leaks oil, causing it to pool on top of the engine. Fire hazard! this is an ongoing issue for me, and a quick google search reveals many consumers with the same problem. My vehicle only has 50,000 miles.

- Mahwah, NJ, USA

problem #337

Dec 222019

Cherokee

  • 63,252 miles
My vehicle between 50,000 to 62500 miles have been shutting down with no warning while driving. It has stopped entering highway and on city streets. When the vehicle stops and suddenly its steering wheel locks up and I cannot steer vehicle. I have already paid for myself to get alternator replaced, cabin filter, new spark plugs, and several batteries and problem still exists. I have had this vehicle 17 months.

- Newark, NJ, USA

problem #336

Dec 182019

Cherokee

  • 55,000 miles

A D V E R T I S E M E N T S

Within two minutes of starting the vehicle and driving it on the road, the vehicle was stall mid-traffic and become inoperable. The battery light then comes on with an error on screen with something to the effect of, "car must be in park in order to shift." Turning the key does nothing until 3 minutes of causing a traffic hazard when the engine finally turns over. Also the transmission has rough shifts at slow speeds causing the vehicle to suddenly jerk forward as if the gas was aggressively pushed down. This jerkiness to the transmission and speed has almost caused me to hit parked vehicles when trying to park the vehicle in a parking lot area.

- Corona, CA, USA

problem #335

Nov 152019

Cherokee

  • 90,000 miles
The contact owns a 2014 Jeep Cherokee. While operating the vehicle, the instrument panel suddenly turned dark, shut off, and the engine stalled. After restarting the engine, the vehicle operated normally. The contact stated that the failure occurred on multiple occasions. The vehicle was taken to an unknown dealer who was unable to duplicate the failure and no failure was found. The manufacturer was not notified of the failure. The failure mileage was 90,000. The VIN was unknown.

- Moorestown, NJ, USA

problem #334

Jul 122018

Cherokee

  • 76,000 miles
I bought the Jeep 8/2017 and took it to the dealership mid 2018 and complained to the dealership that the Jeep accelerates on its own while I'm driving that I have to put my foot in the break to slow the Jeep down. Right after the dealership finished their testing they stated that they didn't notice any acceleration with the Jeep was fine but it was still accelerating while I drive it and right after I left the dealership the engine started knocking making a ticking sound and had been doing it a year after I brought it. I'm scared I will get in an accident because it seems to speed up (accelerates) on its own. This happens on the city streets mostly and more if I'm goin down a small hill with my foot on the break it automatically speeds up and the engine reves up past 3 to 4 RPM with my foot in the break. My electric problem is the radio and backup camera doesn't not alway come on when I turn on the Jeep some times it takes like 5 mins for it to come out or it comes in after I've drive a few blocks. I let the car run and warm up before I pull off.

- Philadelphia, PA, USA

problem #333

Nov 282019

Cherokee

  • 12,550 miles
Filled up the gas tank and Jeep started stalling with in the first mile of driving, was thinking it might be the fuel cap so I tightened it and drove the Jeep for a few miles and everything went back to normal. Next time, after another fill up a month later, my car stalled when I stopped at a stop sign about a mile after fill up, I was able to pull over, and I checked the gas cap again to be sure it was tight and restart the engine, then while in motion going thru a turn at an intersection about 1/4 of mile down the road, it tried to stall again but luckily didn't completely shut off, and the transmission shifted to neutral, and the display said I needed to place Jeep in park then select drive. I was able to coast to the side of the road, and placed the shifter to neutral then back to drive. I proceeded down the road and the vehicle again shifted in to neutral and the display stated the same, to place in park then select drive. This all happened within two miles after filling up. I drove it anothe 60 miles or so after this with no problems. Had no real problems before this, other than the shifting lag everyone has complained about. All recalls have been addressed. Not sure if this is one problem causing the other or two separate problems.I will test it out on a back road and try to get a picture of the display if it happens again and plan a visit to the dealer for a service check after the holiday weekend.

- St. Marys, GA, USA

problem #332

Oct 012019

Cherokee

  • 100,200 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the engine warning indicator illuminated. The vehicle was taken to an independent mechanic where the oil pump sensor, oil pump, and brakes were replaced. The failure recurred and the vehicle was taken to courtesy automotive group (9208 E adamo dr, tampa, fl 33619, (813) 235-4700) where it was diagnosed that the oil pump needed to be replaced. The vehicle was repaired. The contact stated that the vehicle became stuck in safe mode. The contact stated that the vehicle was repaired three times for the same failure code; however, the failure continued. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,200.

- Brandon, FL, USA

problem #331

Nov 212019

Cherokee

  • 42,000 miles
Found oil leaking from engin in my drive way. Took to garage who changed oil thay checked car. Found oil filter housing leaking oil. I went on line and found many people have this problem in 2014.Jeep changed this part from metal to plastic on the3.3 V6 engin I have an appointment on 11/26/2019 at island Jeep on staten island N.Y at 10 am the estimate for repair around 800 dollars my issue is after fixing it it can happen again. Because the plastic material used to make part is not suitable for the high temp on manifold whear it attaches to engin.

- Staten Island, NY, USA

problem #330

Nov 112019

Cherokee

  • 25 miles
The vehicle shuts off while in drive and results in hard start with rough idle. The vehicle says that it is in park and needs to shift into gear in order for it to move. This vehicle was in motion and happened multiple times on city streets, highways, turning, and braking. This could result in a fatal crash for others on the road. ECU tcu ECM are believed to be at fault for this per Jeep. The Jeep is in shop and awaiting invoices to see if this fixes the problem. I believe it is the same recall as the V6 version.

- Elgin, SC, USA

problem #329

Nov 112019

Cherokee

  • 109,000 miles
I took my vehicle into the dealership where I bought it to have a oil leak checked out. Was shown the problem and was quoted a repair price of $850. I later began investigating the problem when the technician stated it was a known issue with the model of my vehicle. Upon further investigation I have discovered that the NHTSA has a service bulletin for the issue; sb-10058301-5939. This is a potential fire risk, why has this not been addressed.

- Davidson, NC, USA

problem #328

Aug 172019

Cherokee 4-cyl

  • 42,000 miles
As I approached an intersection and pushed on the breaks the car stalled out. Warning lights came on. After restarting the car it stalled out again when I tried to break a second time. This has happened at least 4 times. The last time it happened, the car stalled out in the middle of a main roadway as I approached a red light; I was almost rear-ended. I tried to restart the car. Once I got it restarted I tried to put it in gear and the car bucket and stalled out again. I tried a number of times to restart the car and eventually got it started. I eventually got it into gear and started to drive off the roadway. The car drove very jittery and with little to no power. Most warning lights on the dash came on - 4WD inoperable; put car into gear and restart, service transmission, traction control problem, battery problem. I have had it to two dealerships. Once said it was the battery; I replaced it. The other first said it was oil consumption with the engine but when that turned out not to be the case the dealership and Chrysler/Jeep are telling me that this is a problem due to overfilling the gas and that the only fix is not to top off the gas tank. Really" this only started at @ 42,000 miles. Also, I don't think the gas was topped off each time this happened. I also live in a state where you cannot pump your own gas so if the gas station puts too much gas in the car stalls and creates a safety hazard? how much is too much gas" there is nothing in the car manual. There is no warning in and around the gas tank. This is a very serious problem and causes a very dangerous car to operate. There either needs to be a real fix for this problem or the cars need to be taken off the road.

- Cherry Hill, NJ, USA

problem #327

Oct 112019

Cherokee

  • 59,100 miles
My car starts and will drive then randomly turn off while I'm slowing down or waiting to turn. It shuts off the engine and battery light come on. I wait a few seconds and it starts right back up. It does it at least once a day but when I take it to the auto shop they can't identify any codes or anything that's wrong.

- Chicago, IL, USA

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