CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
37,709 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At a stoplight or red light, the car will sometimes start revving up, like it wants to go, while my foot is on the brake. The check engine light will then come on, and It'll then come up with a notification on the dash saying "Shift to P then desired gear". The photo is also attached. This is very annoying, as it happens while driving too. When it comes up during driving, when you press the gas, it will not go any faster and starts slowing down. This is dangerous and needs fixed. Took it to the garage, and they couldn't figure out what is happening, even with the check engine light!
When the fuel tank is filled, to the first click off of the pump. The vehicle will stall, sputter, and is hard to accurate. The dealer has all ready replaced the fuel tank, evap line, and a puger valve, but still has the same problems. I have almost getting rear ended when it stalls a couple of times. Still has been going on for 2+ year. Vehicle drives fine after 30ish miles after filling it up.
Leaving to go get Wife's computer today my Jeep ran terrible, kept trying to stall I just filled up at Costco to top off the tank yesterday. In the next subdivision after passing through the back gate the transmission "D" light started blinking. Pressing the gas pedal at 15 miles an hour did nothing. No forward acceleration nor any acceleration at all. Just coasted to pull over where I could safely as the Jeep coasted powerless. Pressing the gas peddle barely raised RPMs like a throttle car would have done. I had to stop the Jeep put it in park and then put it back in "D" drive and it at least my jeep moved forward when pressing the gas peddle. As I continued to drive out through the subdivision towards a main street, the transmission kept clunking and thumping. Felt like the transmission was loose and dangling under the Jeep, but it is still securely bolted to the Jeep. I decided to go back get Wife's car and drop the stupid Jeep off at the dealer again to find out what's wrong with it. At least if it broke down on the side of the road I could run our errands. This constant problem is a major safety concern. If this happens on the interstate it can easily cause a major crash. The dealer can't figure out what is wrong, or so they claim. This happens every couple of months. I don't trust Jeep to keep me safe while driving. This needs to be investigated so owners know the truth.
After filling my jeep with gas this will cause the jeep to stalls then shuts off and all kinds of warnings and code appear. It will radom shut off and is extremely dangerous. Dealership could not diagnose. This is happening regularly. Goggle says many others have experienced this problem as well
When trying to fuel the vehicle, the pump continually shuts off. Jeep repaired this once while under warranty, but it has happened a second time and an internet search confirms this is a known issue. It could be an issue with the evap hose design. The safety concern is the rate at which fuel is added to the tank. With this issue, the flow rate has to be reduced enough to allow the fumes to escape through the down flow spout which is a fire hazard if there are any sparks. At the lower flow rate, it's easy to overflow the tank as it's the only way to bypass the automatic shutoff.
- Batavia, IL, USA
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I am the sole owner of 2014 Jeep Cherokee Trailhawk. No miles when purchased. All recalls were kept up, all oil changes were made and vehicle has been taken care of. Without warning, my jeep started not excepting fuel or verily at all. Jeep was taken to the local dealership, that sold me the jeep. The air line that allows for vapor locking was completely filled with sediment and mud. After investigation by the dealer they the line had allowed for sediment and mud to overflow into the gas tank line, plugging it. I am now looking at a $2,000 repair bill to replace the air line and my gas tank as there is no way according to the dealer to get the sediment out because of the blockages. The air line and tank are in line with the back wheel well so it is poor manufacturing placement for this on the jeep and even if I do fix it, it will do it again in the future because of the way it was built. No warning lights, no recalls or help so from the Jeep company. Fortunately in my case I was not traveling and was within distance of the dealer otherwise it would have left me and my family stranded.
The fuel tank has an abnormal amount of seepage. When filling with 87 octane gasoline, intermittently shortly after filling, the cars engine will completely stall while in motion. Also afterwards it may have trouble starting or be unable to start at all until waiting many minutes.
This vehicle has a known issue that has been ongoing for years. If the gas tank is filled (but not topped off) the car will stall when you begin driving when it sits idle at a traffic light or stop sign during the first 30 minutes of use until some gas burns off. When this car was purchased used in Dec 2017 it happened immediately after the first full tank. When idling or right as you step on the gas the car starts -€œputtering-€ and stalls. A message states something like -€œput car in park and restart-€. The only way to restart the car is to put it in park, turn it off completely, and restart it. The when you try to go again, it might stall or it might not. This can happen over and over again. When we determined what was the cause we got in the habit of not filling the tank completely, but sometimes you forget. Then as you start driving, it stalls-€¦multiple times. This is an extremely dangerous situation to be in when the car stalls in the middle of an intersection and will likely end up causing a fatal accident. During a recent recall appointment at Jeep service department, the car stalled as I was pulling into the service department parking lot, so they first hand experienced the issue-€¦in fact the service advisor had trouble starting the car. Jeep service called me later and told me there was an existing -€œStar Case-€ with Jeep corporate. Case number S1814000002. This symptom in the document are exactly what I am experiencing. The suggested repair to is replace the fuel pump, fuel pump -€œO-€ ring, and the Evaporative Charcoal canister totaling about $1400. If you google -€œjeep S1814000002-€ you will find dozens and dozens of other complaints about the same issue, and not just for the Cherokee, it is other Jeeps as well. While this is a known issue, Jeep refuses to fix or issue a recall on this extremely dangerous safety issue.
I was driving on the highway approximately 60mph, suddenly the service 4wd light appears. I took it to a Jeep dealership service center and diagnose and needed a 2 speed transfer case unit. It was replaced costing a little under $3000. The problem was not fixed and garage said it was misdiagnosed and still doesn-€™t know what-€™s wrong. Now the vehicle stalls while I-€™m driving and will not start immediately. I-€™m afraid this is going to cause an accident! Also it will have a sudden acceleration or a delayed acceleration while driving or when moving from a complete stop. This is very scary!
After filling the vehicle up with fuel there is a good chance the you will experience shutter, stalling or even have engine failure. This has happen in the filling station parking lot and in main traffic. Luckily I live in a small city and have been able to move to safety when it has happened..
Gas cap warning light. The night it appeared, got gas filled up the car gas tank. Put cap back on tank, pulled out drove approx. 1/4 mile car completely shut down at a red light and has several times. I ask dealership about it. They cleared code. Said I could buy a new cap I did. Did not help. Have it at mechanics today for testing. He thought there was a recall for this problem but I did not find one.
2014 Cherokee Limited with a 2.4L I am the original owner, and have had all services done. Car is in good shape. This is now a persistent problem each time I refuel. Within a few minutes or miles, the car engine will stall, tell me that I have to put the car in Park to restart. This is extremely dangerous and has happened to me in the middle of intersections or driving down a street. I fill the tank, I don't overfill it. When the pump clicks off, I am done and don't add more. Then I drive off and for about 5-10 minutes, I am at risk of the car stalling. I have had it happen while driving, and more often when I stop at a light. It will restart. But this happens ONLY after I refill the tank.
3/1/2021: Rough idle and overheating after filling up gas tank that morning upon arriving at work. Jeep had problems when leaving work at roughly 1630. Idles poorly, very rough and dipped from 900 rpm down to 200 rpm while almost stalling. I decided to drive home and thought it may be a little water in the gas from filling up that morning on MacDill. Ran rough on the way out of MacDill. At the home depot traffic light, the transmission would not engage and I had to switch to park and back into drive. Once onto Gandy Blvd the temperature started to overheat. I turned on the heater to act as a second radiator and decided to shoot for Jeep dealer in St. Pete. I made it there and caught a ride home with Wife's sister. Dealer drove Jeep on Tuesday a total of 23 miles without any temperature above 202. Told that lot boy and service supervisor drove it. No charge since St. Pete Jeep couldn't find any faults. I had Wife take me to pick it up. On ride home got up to 207. No rough idle. ***Rough idle and stalling while driving in traffic continued. Noticed this always occurred after filling gas tank up to full*** Jun 29, 2021: Got gas again at MacDill Monday morning upon arrival at work. Monday afternoon car ran terrible. Remote start stalled before I got to Jeep. Started up again when I got to car and engine ran rough. Nearly stalled several times. Engine almost stalled at final left turn while heading to gate. Transmission indicator flashed again and transmission failed to work. Display showed to place in park to select drive. Had to coast up onto median to keep from blocking traffic when engine started to stall again when light turned green and I proceeded through light. Occasionally Ran rough all the way home for the 43 miles and 1 hour drive. This time there was no significant overheating. Just went up to low 200s. Decided to submit a NHTSA complaint since dealership said they wouldn't be able to find anything wrong if no check engine light came on. Dangerous
Had just filled gas tank (1st time since we purchased the vehicle on 6/9/21). Stopped at traffic light. Engine quit and dashboard message advised to put car in park and push start button. Car started but quit almost immediately. While in park tried to rev engine, but got minimal response. When traffic light changed, proceeded forward. "Transmission Service Needed" message appeared, and D (Drive) on gearshift and on dashboard started blinking. Check Engine light was, (and remains) on. Car quit 3rd time, same "Transmission Service Needed" message appeared. When I got home, put car in reverse to back into driveway, got aloud clunking sound. Shut off engine and kept it off for 30-40 minutes. Started the car again and took it around the block, but none of the previous issues repeated.
After hitting 50K miles on my vehicle I noticed following fueling it will begin to shudder and RPM's will go out of wack. Then RPM drops and car will give notice "shift to P then desired gear" message. Other lights will lite up and battery lite stays lit when this message is given. (I have a new battery so it can not be due to a bad one.) the car will then stall and stop. This has happened both when stopped at intersections and while in motion and driving especially at lower speeds. Is a hazard as happens quickly and no warning so can not pull over. Have to put car in park and restart. This will continue to happen until tank is down to about 3/4 full. I do not over fill the tank. Had taken to dealership and they said they could not detect any problems. No messages were given to them during the check. This is very frustrating and a hazard on the road when you have cars behind you that have to stop suddenly. I am afraid to drive my car after filling up with gas for fear it will stop in the middle of the road and I will be injured in a rear end collision if car behind me is not paying attention. This has been happening for many months now. Every time I fill my vehicle up with gas and I do not overfill. I stop at the first "click" when pumping. It appears that there are several similar complaints on your website with the exact same problem. This should make for an easy recall to repair this problem before it becomes more serious than it is right now with someone really getting injured or worse! I should not have to be fearful of my own vehicle.
I was driving and stopped at traffic light and notification popped up saying "shift gear to park (P) and to desired gear". after performing that and when I went back to D all power went away and car started rolling backwards (there was a little slope). So I went to park again and tried it once more, power came for 3 seconds and went out again.
Check engine light gave a code P0520 so an oil pressure switch was installed and a front crank seal so that was replaced at vehicle mileage 51,722. 2014 trailhawk still leaking oil so oil pan gasket repaired. Still leaking oil so different mechanic ordered an oil filter housin component to fix. He said many oil filter housings in Jeep Cherokee have had these replaced!! smelled oil while driving and saw oil drops on garage floor. These oil filter housings should be recalled and I should be reimbursed. I've spent over $1500 to fix an oil leak because mechanics misdiagnosed. Dealership mechanics should be aware of these inferior parts!
A D V E R T I S E M E N T S
- Mill Hall, PA, USA