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CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
13,143 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee seat belts / air bags problems

seat belts / air bags problem

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2014 Jeep Cherokee Owner Comments (Page 1 of 2)

problem #27

Oct 242016

Cherokee

  • 48,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While attempting to stop the vehicle, the engine and brakes failed, causing the contact to rear end another vehicle. The air bags did not deploy. The vehicle was towed. The contact received chest and hand injuries, which required medical attention. A police report was filed. The manufacturer was made aware of the failure and stated that the vehicle would be investigated. The approximate failure mileage was 48,000. VIN tool confirms parts not available.

- San Dimas, CA, USA

problem #26

Aug 232016

Cherokee

  • 12,343 miles
Service airbag system light comes on randomly while car is in motion.

- Morenci, AZ, USA

problem #25

Dec 132015

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The vehicle was included in NHTSA campaign numbers: 16V529000 (power train), 15V041000 (air bags), and 15V509000 (visibility). The dealer was contacted to schedule the repairs and indicated that the parts were not available. The contact was advised to schedule an appointment on October 3, 2016. The dealer was contacted months later and was unable to determine when the parts would be supplied from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Friendswood, TX, USA

problem #24

Apr 302014

Cherokee

  • 5,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. While driving various speeds, the air bag warning error indicator illuminated intermittently. The vehicle stalled without warning. The vehicle was taken to a dealer where it was diagnosed that the wiring harness needed to be replaced. The vehicle was repaired, but the failure recurred numerous times. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.

- Atkinson, NH, USA

problem #23

Jun 302016

Cherokee

  • miles
I have a 2014 Jeep and every time I drive the transmission slips gears, mostly if I am slowing down but it also does it when I am accelerating. I have had this problem for about 2 years now and the dealer says it nothing to worry about. I also have a problem with the air bag light it keeps coming on and off I have told the dealer about this and it has taken them months to finally listen to me. Then I find out that there is and electricall problem, honestly what else can go wrong. I mean seriously 6 recalls already and I am sure there is no need for this. To be quite honest I was told today that my car was no safe to drive sue to the electrical issue.

- Providence, RI, USA

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problem #22

Jun 262016

Cherokee

  • 22,000 miles
The contact owns a 2014 Jeep Cherokee. When the ignition was turned to the on position while the vehicle was on an incline, it would not shift into drive. The vehicle went into neutral and drifted backwards. Also, while driving approximately 65 mph, the accelerator pedal was depressed but the vehicle failed to accelerate and the speed reduced. The air bag warning indicator illuminated continuously. The failures recurred numerous times. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.

- Commack, NY, USA

problem #21

Mar 062015

Cherokee

  • 26,500 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. While the vehicle was being operated, the air bag warning indicator illuminated. The vehicle was taken to the dealer, but the failure could not be determined. The wiring harness assembly was replaced, but the failure recurred. The vehicle was taken back to the dealer several times and the wiring harness assembly was replaced again. The manufacturer was notified of the failure. The failure mileage was approximately 26,500.

- Martinsville, VA, USA

problem #20

May 222016

Cherokee

  • 13,000 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 5 mph, the contact heard an unusual noise underneath the hood. The vehicle immediately accelerated and crashed into a parked vehicle, causing extensive damage to both vehicles. There were no warning indicators illuminated. The air bags did not deploy. A police report was filed. The contact sustained a minor injury that did not require medical attention. The vehicle was towed to a dealer. The manufacturer was made aware of the failure and an investigation was ordered. The failure mileage was 13,000. Updated 08/31/16

- Sterling Heights, MI, USA

problem #19

May 142016

Cherokee

  • 12,000 miles
The primary safety concern is the rough and erratic shifting between gears. The sluggish and unreliable acceleration and the sudden downshifts are troublesome. I've now been told that I need a new transmission at 12,000 miles.

- Denver, CO, USA

problem #18

Mar 252016

Cherokee

  • 30,000 miles
My Jeep was traveling at 55 mph on a state road when it lost power and had to be steared/coast to the side of the road. Had we been on an interstate this would have caused an accident, injury or death. The dealer claims nothing is wrong with the car and ready to release it to me today 3/29/16 to continue driving as a safe vehicle. In addition, the entire dashboard electronics had to be replaced at 8800 miles, the wiper blades fail, stall, or go off the side frame off the windshield during use causing hazardous driving conditions and reduced visibility, , the key remote fails (not due to dead battery), the bluetooth reliability is intermittent which nulls the hands-free option for phone use while driving, the front and rear defrost did not work causing reduced visibility while driving in early morning hours and was repaired or replaced at 8800 miles, a rotational squeal was reported at 8800 miles and dealer claimed they could not duplicate. 5 months later, the noise continued. After I wrote them directions and sat with them, they replaced a faulty water pump on 4/21/15. The heat deflector shield and the resonator was replaced on 5/21. The car was towed to the dealer after the recent transmission failure. I will not drive the car again and risk the safety of my family or others.

- Hillsborough, NC, USA

problem #17

Jan 302016

Cherokee

  • 22,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact crashed into the rear of another vehicle while driving at 25 mph. The air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was towed to a dealer, but was not diagnosed. The body damage was repaired. The manufacturer was made aware of the failure. The failure mileage was 22,000.

- Virginia Beach, VA, USA

problem #16

Nov 242015

Cherokee

  • 30,000 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 35 mph, the contact's vehicle struck the rear passenger side of another vehicle. Neither of the frontal air bags deployed and the ABS failed. A police report was filed and there were no injuries. The manufacturer was notified of the failure. The contact stated that a crash field supervisor would evaluate the situation. The vehicle was not repaired. The approximate failure mileage was 30,000. Updated 06/15/16

- Harlingen, TX, USA

problem #15

Nov 192015

Cherokee

  • 35,000 miles
While driving straight, around 4pm on dry pavement, with a vaild drivers license, at 25 mph on a residential street with a 40 ft right of way, my cars suspension/ a frame broke into pieces, cause me to crash into a parked range rover. My front passenger wheel just about cane off. Further inspection of the crash reveled that the steering knuckle/lower control arm had broken into pieces. Air bags did not deploy.

- Cincinnati, OH, USA

problem #14

Oct 212015

Cherokee

  • 8,000 miles
Ongoing issues regarding vehicle, multiple failures on multiple occasions. Serious powertrain issues, vehicle slow to respond driver acceleration input, erratic acceleration and shift performance. Airbags, stability control, forward crash mitigation/avoidance, and other safety systems failure on multiple occasions. Powertrain replaced, multiple software updates with no resolve, intermittent issue persists.

- Astoria, NY, USA

problem #13

Oct 022015

Cherokee

  • 60,000 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 60 mph, the contact lost control of the vehicle and crashed into a tree. During the crash, the front end sustained significant damage. The front driver side air bags did not deploy. The contact indicated that all the other air bags deployed. The driver sustained a fractured thoracic vertebrae and a head contusion that required medical attention. A police report was filed. The manufacturer was not notified of the failure. The vehicle was towed to an unknown location. The VIN was not available. The failure mileage was 60,000.

- Cedar Bluff, AL, USA

problem #12

Aug 132015

Cherokee

  • 21,000 miles
The contact owned a 2014 Jeep Cherokee. While driving approximately 45 mph, another vehicle crashed into the front of the contact's vehicle. The air bags failed to deploy. A police report was filed. The driver sustained injuries to the head and a sprained left wrist that required medical attention. The passenger sustained seat belt lacerations that required medical attention. The vehicle was towed to a tow yard and later to a body shop. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000. MA 09/29

- Gillette, WY, USA

problem #11

Apr 082015

Cherokee

  • miles
I have had my Jeep for a short period of time & have had many recalls, now there is a huge article in the paper about a buy back. How do I know if I'm in that? trish nafus

- Hemet, CA, USA

problem #10

Jul 292015

Cherokee

  • miles
Recall number - 15V-041 recall number - 15V-461 I am currently leasing this vehicle and have another year left. I have recently contacted yark dealership (who I have leased the vehicle from) in regards to getting a rental due to my safety concerns for me as well as my family. I was told yark would not be able to provide me with a rental and the next available time to bring my vehicle in wouldn?T be until next month. As you are aware this is a major safety issue. Being a mother of three I do not feel safe in this vehicle in the condition it is in and would like to be taken out of this lease asap. I have attempted on many occasions to contact 1888.327.4236 national hwy traffic safety however no success. I have yet to be able to speak to someone nor receive a call back as stated that I would on the traffic safety device. Please contact me. Thank you.

- Holland , OH, USA

problem #9

Jul 172015

Cherokee

  • 4,182 miles
Backed out of driveway then warning light/symbol and tone came on that the 4 wheel drive system was unavailable and service required, service airbag warning came on as well as service parking brake, limped back into driveway barely. Turned vehicle off restarted still getting warnings and tried to move vehicle motor revved but vehicle didn't move forward or reverse. Got another warning to put vehicle into park then select gear. Currently waiting for tow truck. Jeep won't move in drive or reverse now. Suspect transmission issue.

- Anchorage, AK, USA

problem #8

Dec 132013

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notice of NHTSA campaign numbers: 14V634000 (electrical system) and 14V643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Staten Island, NY, USA

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