On 1/30/15 while clearing snow off my 2014 Cherokee, the wiper snapped back and left a major crack in my windshield that goes from edge to edge, and almost all the way up as well. The impact was not that forceful at all. I have now been waiting 26 days for a replacement as of today. On Saturday 2/21/15 I spoke with somebody at a Chrysler factory in detroit and they say they have over 900 of these particular windshields on backorder and may not be available till April. Sounds to me like if they have that many backed up, there must be a fault or defect in the design or manufacture of this particular windshield. It has a built in wiper de-icer. Only that one is not available, the windshield without that option is available. But since this an option I paid extra for, I want it back. Again, is there any word on this being an ongoing issue" are these windshields defective, and is this recall material"

- Winthrop, MA, USA

Windshield crack due to stone being thrown up at highway speed. Took approx. 10 days to get a new windshield. During this time the windshield crack grew and went down into the heated part of the windshield. In the Cherokee the heated windshield is automatically on as long as the car is running. When the crack went into the area of the heating coil within the windshield it caused a short in the windshield creating an arc of red hot electricity. This in turn caused the windshield to heat up, melting my windshield wiper blade. There is no way to turn off this heated windshield and there is no software redundancy to recognize the problem and turn off this circuit. The car has to be turned off and cannot be driven to a dealership for repair. To do so would jeopardize the entire vehicle and occupants. A big fire could ensue. To be fair, Jeep has been notified. However, I thought you should know about this as this feature is being used by many manufacturers and there could be serious consequences as a result of fire.

- Sonoma, CA, USA