CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,075 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission problems-rough shifts, sticks in gear, warning lights "service transmission" 4WD not available, service parking brake all come on. Dealer has updated software and it still is not fixed
I was parked and tried to start my car, it would not crank up. Turned it off and it hesitated to start again. Then I tried to shift it into reverse, it was blinking and it jerked like when someone hits you from behind really hard. As I tried to reverse the steering locked and it hardly wanted to brake. The service brake light and engine light came on. It has happened twice now and each time it gets worse. It's not a safe vehicle to drive.
Car has been stutter starting. Once it finally starts I get an error code that says service park breaks service transmission. Then when putting Jeep into gear the transmission will shift hard and you can feel the car jerk and hear a clunking sound. Once you stop and turn the car off and back on a couple of times the error messages will go away and Jeep will drive normally. Two days ago Jeep had been driving normal. I stopped to get gas. After filling my tank I returned to the car to start it and the car would not start after inserting and turning the key I would not get a click or nothing. I also had no lights, not on the dash or out side of the car. After trying to jump start the car unsuccessfully I ended up having the car towed home. Once home the battery was removed and taken to be tested. I was told the battery was bad so I replaced the battery and Jeep started up fine however after starting I received the error message service park break and Jeep again would shift really hard. Error message went away Jeep started ro drive fine. Drove to the doctor and when I pulled into parking space Jeep got stuck in neutral. Finally got the Jeep to go into gear and went to drive back home and Jeep would not shift right and again jumped into neutral where it got stuck. Finally got home and parked Jeep waiting to get it into the dealer now. Jeep has 95000 miles on it.
The contact owns a 2015 Jeep Cherokee. While driving, the vehicle had difficulty shifting into the next gear and the rpms suddenly increased. The contact stated that the vehicle tended to overheat and the coolant burned off although there were no visible leaks. In addition, the transmission warning indicator illuminated and the overheating indicator notified the driver to turn off the vehicle. The vehicle was taken to bob moore Chrysler Ram Dodge Jeep (4627 S memorial dr, tulsa, ok 74145, 918-663-6343), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Power train/engine recall. I brought my vehicle to the dealership to let them know my vehicle accelerated when I applied my brakes and it does this all the time. They said it was some module that needed to be adjusted or updated and the problem was not fixed. The problem is not fixed and it just the other night while driving down the road I applied my brakes because a car pulled out in front of me and the Jeep lunged forward then slowed down. This is an ongoing issue amongst others with Jeep Cherokee because I have asked my neighbor and others ive met with Jeep Cherokee's and they have all mentioned this happens to them as well. It is in the Jeep forums, why is this issue not fixed, to be honest I don't feel safe driving my vehicle. I'm in the military and have to drive over 60 miles per day to and from work and this is unacceptable. It happens pretty much every time I drive the vehicle.
- Lords Valley, PA, USA
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"shifter need service" warning message. This problem has been widely noted on google as a problem with this vehicle. Warning light comes on, all position lights on shifter comes on. Sometimes vehicle will stall. Usually when vehicle is turned off and restarted, there is no more problem. It will recur at irregular intervals. My dealer doesn't seem to know what the problem is, but some apparently replace shifters and/or its wiring and wiring harnesses, and problem still persists. It has led to my vehicle just turning off or shutting down at dangerous times such in heavy traffic with difficult restart. This usually occurs when driving the vehicle, sometimes while or after making a turn. Van be on residential streets ot worse the highway with no warning other than the message.
The vehicle lunges forward when coming to a stop on a downhill situation. It becomes difficult not to hit stopped vehicles at the bottom of a hill at red lights. The cruise control does not always disengage when I hit the brakes, I have had to take evasive action several times. Contacted dealer, mad appointment for a scan.
The contact owns a 2015 Jeep Cherokee. While driving 45 mph, the vehicle lost power, decelerated, and the contact lost control of the vehicle. The vehicle decelerated and accelerated multiple times. After a while, the transmission remained stuck in drive and the check engine and traction control warning indicators illuminated. Also, "service transmission", "service ABS", and "service shifter" were displayed. The contact drove the vehicle to gulf coast Chrysler Jeep (3781 S mckenzie St, foley, al 36535, (251) 943-5075) where a diagnostic appointment was scheduled. The vehicle was in the process of being diagnosed and repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,000. The VIN was unknown.
My car has been "jumpy". as I am idling at a stoplight or street sign, the car will lunge forward to where it almost feels like I am being hit from behind. The check engine light has not been on so I did not think much of it. I was driving yesterday, all of a sudden 'service transmission' flashed on my screen as I was merging onto a highway. I was going about 50 mph and it would not accelerate as I was pressing the gas pedal. I immediately exited. As I was exiting, I was slowing down and there was a car in front of me but my car still lunged forward. I pulled over. I put the car in park and turned the car off. Waited a few minutes and turned the car on, as I shifted into drive, the car jumped forward as I was still holding the breaks.seriously lucky to not have hit the car in front of me.. I knew something was wrong, I drove home and parked it and immediately took it to be serviced this morning at a dealership. They called and said that their diagnostic computer was unable to communicate with the transmission to detect the problem but the tech asserted that it is a transmission issue and that they will be having to run more diagnostic and likely replace the transmission.
I had an issue with the service shifter light coming on at around 15,000 miles and it was replaced under warranty. Fast forward now I am at 33,000 miles and the problem showed up again. Service shifter light comes on and and the gear light light up red. You either have to drive like that of turn off the vehicle and restart. It pops up randomly with no rhyme or reason. I contacted the dealer and they said they don't have any recalls on the shifter(yes the shifter has to be replaced) and that I will have to pay for the replacement because the last one was only good for a year. I feel after reading how many vehicles this has happened to there might be a flaw in the shifter.
While driving on a highway, a 'service transmission' message and check engine light came up on the dashboard. After exiting the highway and making a turn, the vehicle was losing power and began to stall. The vehicle was towed to a local dealership where a software update was performed that seemed to fix the issue. A couple of hours later, while on the highway the 'service transmission' message and check engine light came on again; the vehicle began losing power again. I took the vehicle back to a dealership where I was told the transmission valve body and shifter needed to be replaced. Vehicle continues to lack power.
On 7/19/19 - once car placed into gear, it barely moved 5 mph. Loud noise during shift of gear. Service transmission light came on. Placed car in park and had towed to dealer. Dealer said.. the batter was low. However, the battery was last replaced 7/13/18 (1 year ago). I haven't picked the car up yet as I'm concerned this isn't the real issue.
Today while driving on the highway "service transmission" showed up on screen. We stopped, turned vehicle off. It cleared when we restarted but reappeared again. Then it would hardly accelerate. Only 37,000 miles.
My 2015 Jeep Cherokee latitude has a problem shifting from gear to gear. The problem starts between 30-45 miles per hour and when the vehicle tries to shift gears it hesitates and then slams into the next gear. At first it was only happening upon accelerating but now it has even started to cause a problem when the vehicle downshifts.
While driving at any speed a 'service shifter' message appears in the message center and all the indicator lights for drive park reverse neutral light up. I have taken this problem to the dealer for repair and it was covered under my warranty but shortly after the repair the problem resurfaced again, you can turn off the car and when you re-started the error message goes away. But then it reappears at random with no rhyme or reason.
My transmission shifts hard, doesn't shift and the engine roars and sometimes shifts up and down, trying to find the right gear. When I take it to a dealership for repair they tell me they did a software update but never fix the problem. This transmission should be recalled!
I was just driving on the freeway when all of the sudden, my check engine light turns on, and a message pops up on my dash that says, "service transmition." Then I couldn't accelerate at all, even if I pushed down all the way on the gas. My car is literally at 60,600 miles right now, so of course that Jeep warranty for power train would stop right at the 60,000 mile mark. This is also the 4th issue I have had with this Jeep in 2 years. Mostly been electrical problems. Also noticed that the person that reported an issue right before me is having the same problems, and we are both located in Colorado. Something seems really sketchy on Jeep end and I shouldn't keep having to pay for Jeep issues. Jeep needs to be accountable for this issue as it will lead to a lawsuit.
While driving the vehicle, the engine will default to limp mode due to the transmission. This usually happens when the transmission temperature reaches 181 degrees. While driving, I observed the transmission temperature each time the check engine light illuminated with the words "service transmission", the engine reduces speed and will not accelerate. This forces me to pull over and let the transmission cool down. Once cooled down, the Jeep will operate normally until the transmission temperature reaches 181 degrees again. The cycle repeats when the vehicle is driven for longer periods of time. (1 to 2 hours) it happens when driving on the highway more often than in town.
In drive, when I stop as it is stopped with brake depressed as it idles it shifts (I'm assuming down shifting) very hard. When it does that the message "service transmission" is shown on the control display and then turns the service engine light on. It stays on for an undetermined amount of time even when I shut the Jeep off and turn it back on. But randomly then after I turn the Jeep off, when I turn it back on the service engine light is off. That then since the service engine light does go off, can not get a diagnostic down. It has happened several times in the near past and then it did again today, July 12, 2019.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle overheated and stalled in heavy traffic. Bettenhausen Chrysler Dodge Jeep Ram (8355 w 159th St, tinley park, il 60477, (708) 532-2665) stated that a loaner vehicle was not an option. South oak Jeep Dodge Chrysler Ram (4550 Lincoln hwy, matteson, il 60443, (708) 747-7950) indicated that the repair was covered by a power train warranty to service the engine. The manufacturer later stated that the failure was due to user error. The dealer indicated that the engine assembly needed to be replaced. The manufacturer was notified and did not state if the power train warranty would cover the repair. The vehicle was not repaired. The approximate failure mileage was 94,000.
A D V E R T I S E M E N T S
- Knoxville, TN, USA