This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car has been stalling when the fuel level reaches the half point for over a year now. Now it is stalling at any time regardless of the fuel line level. Recalls completed and up to date. Informed it was a software issue. Car still performing the same after recall.
Since inception of purchasing the vehicle in January 2019, I have experienced a sudden jolt, banging sound/feeling. In the beginning the issue was subtle. In addition, I have felt a sudden loss of speed. It should be noted I did not seek any service at this time. As a side note, sometime in 2020/2021 i received a letter of a recall for fault PTU however this was for another jeep i owned no longer in my possession. This prompted me to call mopar to see if my current vin was possibly on that first recall of jeeps however i was advised it was not even though i had experienced the same issues described. Fast forward to as of recently august 2023, I received a recall letter with this current vin and proceeded to the nearest dealership for repair. I was advised the repair was a software update. As I was leaving the dealership after the update, I felt the loss of power, jolt and grinding when turning to backup with the service 4wd illuminated. I reparked and walked back inside the dealership when I was advised the repair was only a software update. In addition, I was advised a diagnostic test could be done for $175. I was advised to wait a couple of key cycles to see if the issues corrects itself. The software update has since not corrected itself and I feel as though I am at risk of an accident. This issue is getting worse with my vehicle and is a safety concern. I feel as though I am being penalized for faulty PTU which is on the manufacturer for costs to assure correction/repairs made. Thank you your time in reading this.
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet, " but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
I just bought my vehicle and I looked it-??s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don-??t understand why my car not involved in the recall when it-??s majority jeeps problem right now
- Kansas City, MO, USA
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Sometimes when I mash the gas pedal to pull out from a stop it hesitates and doesn't move, then is sluggish when it does. This has happened often. It's dangerous.
This problem started 3 o 4 day after I got the car from the dealer, I was driven to my work in highway 70 lonoke Arkansas and suddenly my car started to shift back and started to lose velocity and others cars started to pass me, was very scary, I took the car to the dealer and they told me, they don't know what happen with the car, they don't let the mechanic to fix it and I took the vehicle to O'Reilly, they scanned it and found that was the Coil and Sparkle, so I bought both and they recommended the next door mechanic TIRE AND LUBE. In lonoke, the car run good for 2 months because I fix it February 8th 2023 and April 4 again I was driven back from my work, the check engine come one a message of transmission service show up, the car started to backup or speed, lose velocity, took it to the mechanic, they scanned it again and show a code P0887 that mean, TCM need to be fix or the Software computer. All this happens in less of the 3 months that I got this car, I got the car in January 17th 2023.Is very important for my safety and the safety of others to know, if is any anomaly with those Cars, that can't be fix no matter what, because right now today April 6th I am sitting here waiting the dealer call me for take my car to be checked it and I m scare to drive, because I don't know how the car go to behave and also already, I have a lot of money invested in this car that even doesn't help me to get to work, I scare for me and others. I can't drive in the Freeway I 40 because with all this problem from the car I can get in a very very bad accident.
The component that needed replacement was the PTU (Power Transfer Unit). My Service 4WD drive light began going on so I brought it to my mechanic who told me there was a recall associated with this diagnostic code and to bring it to Jeep dealership. I then brought to dealership, was charged $160 and told that the recall was not for my particular VIN number and the cost of the repair was $3,000. When I googled this issue, there were all of the same warning lights, and all told that the PTU had failed. I fond it hard to believe that this same unit is faulty in the same year, make and model but only in specific cars" Isn't it the same part" I had to save up for the repair as it was costly. I was told that the car was drive-able. I was then driving with my daughter in the car and the car stopped accelerating and warning lights came on. I had to coast into a parking lot and the dashboard flashed to put the car in park. I put it in park and then car still would not accelerate. I called Jeep Customer Service to try and discuss this matter, as I could not afford the repair but need my vehicle for my job. They told me there was nothing they could do and there was no recall on my vehicle. The problem has been repaired by an independant service center on 2/8/23 for $1430 I have been a loyal Jeep customer for over 20 years and was very disheartened by this latest issue and how it was handled.
Car refused to exit cruise control, again Instead it accelerated. I pressed again and again cruise control to stop it did not respond. Repeatedly And more frantic I pushed pushed the button as stopped cars grew closer. The car started to accelerate instead and refused to stop Even when pressing the brake. I was able to push the brake down enough to get to engage neutral after multiple attempts. I feared fir my life and for others due to not being in control of the vehicle that was not responding to commands. I was told that the vehicle had been serviced for this problem when it happens to me prior and the dealership refused a free update due to a tsb saying it has been corrected already and I would have to pay. The dealer didn-€™t even not my vehicle as I asked. I was told if I-€™m not paying I-€™m not a customer and they don-€™t note a account for non customers. Jeep dealer Greenwood Indiana. They also wanted to charge 400 to find out why I had water leaking in the back hatch on the drivers side and said they had no knowledge of a issue with that and would not note a non Customer acct for that either. Approximately march of 2022 definitely the year maybe later in the month of the year. It was not winter though
When Driving car if you began to go down hill the car will race motor and run away by its self It is very dangerous in curvy and hilly areas. This cay be caused on a daily bases
Vehicle was in motion at about 25-30 mph when the vehicle shut off completely, engine was not going and power steering, brakes, and all electronics would not work until the car coasted into a parking lot. The car was put in park and then turned back on as normal. Incident has happened four times now at speeds of 45mph, 20mph, 25mph, and 10mph.
On 01/16/2021 I was driving the Jeep at highway speeds when suddenly the transmission would not shift from 4th to 5th and my accelerator peddle was unresponsive. Upon getting home I pulled the obd and received code P0887 which was associated with a recall for this vehicle and the recall outlined the symptoms I was having to a T. upon calling Jeep after reading the recall I learned this VIN was not recalled even though the symptoms for the recall were the same we were experiencing. After reading about this online I think this is a wider recall that needs to happen because since the recall and service bulletin release date in June 2018 there has been multiple reports of this exact same problem. I have attached my diagnostic scan so you can see the freeze frame and code being thrown on the vehicle. That being said this car is undriveable right now through no fault of our own as all maintenance is up to date. Jeep wants to charge us $75 for the re-flash procedure and I realize I may not get out of paying that but I wanted to be sure you guys knew that the recall that was supposed to cover these years of Jeep failed to do so fully and should be reexamined. Thanks
As I was driving on the highway out of no where my Jeep begun to stall and all the lights shut off and lost power, I almost was involved in an accident due to loss of control of the vehicle this is the 3 time it happens in 2 days it runs fine and out of no where this problem happens. I checked with the code reader and alot if codes with the letter U popped up steering wheel sensor and other things I've never heard ofg I waited for the vehicle to get cold checked the harness and put a new battery. Brought it to have the alternator checked at advanced auto and the alternator is fine. Leaving advanced auto it happened again and I had to call road side assistance to tow the Jeep home. This morning it started running fine on our way to the store a mile away samething. What's going on? I research and theres hundreds of people with the same issue yet no results or clarification.
Engine burns to much oil. Oil light does not come on until almost completely out of oil. Car stops suddenly and will not accelerate. An error message will pop up telling you to put your car in park and you'll have to try to start it a couple times and it will turn over before start.
2016 Jeep Cherokee. When starting to accelerate from a stop, car starts to move then hesitates as if shifting to a higher gear, way to early. Rpms go up then transmission shifts back down to correct gear, causing jerking reaction and then runs normally. The only good thing is that this problem comes and goes. Problems started around 2018 with around 15000 miles.
I was driving on the freeway with a friend, had my cruise control set and the car started speeding up, I pressed the brake pedal to disengage and it didnt so I pressed cancel on the steering wheel it just keep going, I keep tapping the break pedal, finally it just went off, I asked my girlfriend if she felt that, she said yes I thought you were doing it, I wondered what you were doing..I had a recall on my car eariler for the cruise control and took it in but if this is the same issue it wasnt fixed properly. I called Jeep and they said since there are no recalls on my vehicle id have to pay for the repair..I believe this is the same issue.. there are only 21683 miles on my car..
My 2016 Jeep Cherokee latitude 4 X 4 overheated bursting 2 cooling heater hoses, drained out all the antifreeze coolant. Mechanic hopes that head gasket will be the only damage otherwise can ruin the engine and that will cause a engine replacement which will be a very high cost.
As I'm driving, a dash warning light comes on that says 'service shifter' and all the lights indicating what gear I'm in come on. This has happened twice in the past week and I've before about three months ago, twice on a city street (45mph) and once on a highway (65mph). Each time the car has to be turned off and restarted to clear the message.
My 2016 Jeep Cherokee-latitude has 89000+ miles on it. A few months ago I thought the transmission was slipping and bought fluid for it. Couldn't find an access point, so I took it to a dealership. Guy told me it was a "closed transmission". took it in the back and claimed to do an update. After that, an error msg began popping up saying "service shifter" and all the lights on the shift panel were red. After this began happening more I called the Jeep customer service where they hinted it may be a recall. Now dealership wants to charge me $375 to fix it. I'm reading from other Jeep owners who have the same issue that Jeep has no fix, but keeps charging people. One guy said his actually stopped on him almost causing an accident. I have been driving on the street and the highway, eventually stopping, shutting the car off and turning it back on. I'm going to cancel my appointment because they can't fix it. This issue should be addressed by an overseer of automobile safety. I hope that is you. I don't want to be a crash test dummy. Please pressure Chrysler on this issue before it's too late if it isn't already. No particular date, but last time was 4/15/2020 @ 4:30 ish.
A D V E R T I S E M E N T S
- Atlanta, GA, USA