This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving my vehicle back home for a local store 1.5 mi from my house and the off road warning light came on and then the steering wheel turned left while I was driving on a straight away. Managed to get to my driveway but looks like the right front wheel has detached from the truck altogether and won't move. Could not get my truck no further than the edge of my driveway. It should not be coming apart like a puzzle.
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet, " but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
I took my Jeep to get serviced on March 16, 2023 for a 'service shifter' light. This had already been replaced before and had a 2 year warranty so this was fixed however my issue now lies that last week around April 20, 2023, I got another light indicating "service 4wd". I took my car to the dealership today to be told the diagnosis was "internal PTO failure". I was quoted an insane amount to repair and was told that the part is not available as it is on BACK ORDER. After looking this information up online I see that Jeep had multiple recalls for this same issue for vehicles 2014-2017 however mine is not appearing on the recall. I called Jeep and was told there was nothing they can do and I'm extremely upset because the simple fact that the part is on back order let's me know that this is a common issue that others must be having as well yet Jeep has yet to take any action for their faulty equipment. This poses an immense danger for me because the repricautions are that if I drive my vehicle I am risking my life in that the car might come to a complete stop mid drive. Should I be in an accident I can only hope Jeep will take accountability for their ignorance and delayed responses. If Jeep is aware of PTU/PTO issues with their vehicles ALL jeeps within the 2014-2017 timeline should be eligible for this replacement under the recall and the part should be mass produced to ensure every customer gets from point A to point B safely. When driving my car home from the dealership I felt my car tug when making a sharp left turn and my car swiveled immediately thereafter. I also noticed that it is taking immense amount of effort for my car to accelerate when pressing the gas which terrifies me that it will simply come to a complete stop and jeopardize my life at any given moment. This needs to be addressed ASAP and a new recall needs to be issued to remediate this error.
The Power Control Unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. There is current safety recall by NHTSA 20V343 that applies to 2014-2017 jeep Cherokee that applies to my car but does not shows up on the Jeep data base. Please advise. Thank you
I was driving my 2016 Jeep Cherokee sport and when I got to my friends gated entrance. I put the car in park so I could enter the gate code on to the key pad. When I went to put the car back into drive- the emergency brake went on by itself and would not release. The car would not go in to any gear so I couldn't put it in neutral to push it out of the way for residents trying to enter. I had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. Next morning had it towed to Chrysler, Dodge, Jeep in buford, ga.
- Buford, GA, USA
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Vehicle was in motion at about 25-30 mph when the vehicle shut off completely, engine was not going and power steering, brakes, and all electronics would not work until the car coasted into a parking lot. The car was put in park and then turned back on as normal. Incident has happened four times now at speeds of 45mph, 20mph, 25mph, and 10mph.
Engine cuts out with no warning when vehicle in motion. Immediate loss of steering, breaking, and power. Vehicle was travelling at 10-15 mph following road to the right on a rise. Immediate risk of collision from following cars.
Engine burns to much oil. Oil light does not come on until almost completely out of oil. Car stops suddenly and will not accelerate. An error message will pop up telling you to put your car in park and you'll have to try to start it a couple times and it will turn over before start.
Car has had repetitive issues losing power directly after a sharp right hand turn. Completely loses power for a few seconds but long enough to potentially be rear ended. I have had it in the shop 3 times and they cannot correct the issue. I have been dealing with this issue for the last 30,000 miles and seems no help is comping from the dealership or manufacturer. I was originally told that it was a low oil issue although the oil was not low. This is the V6 version and does not consume oil like the 4 cylinder. Vehicle has been reflashed twice and dealership is unwilling to find source and fix. I have one particular turn on to a interstate highway I make every day and the vehicle consistently stalls on that turn. It is a potential for a serious accident and should be addressed by the manufacturer. There is hundreds of complaints online with the same issue and yet no recall or even a service bulletin. Please please please intervene before someone is injured.
I was driving home in a residential neighborhood. My power steering unexpectedly cut out and the check engine, power steering and traction control light came on simultaneously. Because I could not control the car with the unexpected loss of power steering I drove off the road until I could brake. The vehicle was in motion as this occurred and going forward at a low rate of speed. The error appears to be around the electronic steering assist system. Brought to garage next morning via tow truck. Car was behaving normally. All warning lights off and steering functional. Shop checked grounds, power and a wiring harness and could not find the cause for the steering to cut out like it did as they could not replicate the issue. There were multiple error codes in the system regarding loss of communication with the electronic steering assist module. Due to the random nature of this incident and the inconclusive diagnostics I am very concerned that this can and will happen again and could cause a much more severe accident if I'm going highway speeds when the steering cuts out or driving in winter weather.
On Feb 6, 2020, I was getting ready for work when I noticed that my Jeep had a message appear on the dash board regarding shift shifter. I was pulling out of my apartment complex when my car stopped out of no where my car stopped and the message appear while still on drive. When I looked over the shift shifter, the prnd were all lighten up in red. I has causing traffic and had to get my car towed.
While in drive the Jeep Cherokee sport (premium pkg) car cuts off in street 3X and hwy 4X and engine light turns on. Car also loses power/speed while in drive and engine light turns on when making a turn. Car loses speed and driver is not able to accelerate while on busy hwy or street.. bought car new with 16 miles on odometer from Chrysler Jeep dealer. Manufacture warranty expired 2 months prior to this problem. Mileage 63,000 miles. I have an expensive extended dealer warranty. Chrysler Jeep dealer says engine will be replaced w/ no deductible and no addl customer cost according to dealer warranty.. oil gaskets blown also with excellent service record at Chrysler Jeep dealer.. no one should have to purchase an expensive extended warranty on a new car and have to replace an engine for a car under 5 years old. Car has one driver 62 yrs old, no accidents no tickets in 15 years this is awful for a 3.25 year old Jeep!! car has been at Jeep dealership service dept since Dec 31, 2019 for engine replacement.
When driving my 2016 Jeep Cherokee the vehicle has died out completely on me in the middle of driving. While driving there is a ding noise followed by a message on my dash board that says put car in park then switch into gear, when I am already in drive and driving then the car stops and the brakes and steering locks up completely the battery light flashes then the whole dash goes black. Then I have to trying turning it over a few times and then it will finally start with no warning lights on or anything after it just locked up and died. This vehicle has died several times on me while turning right, while just driving, and in the middle of intersections. I took it to a mechanic and there is no indication of this happening as far as codes that can be brought up or anything but when he test drove it the same thing happened to him he made a right on 12-31 and the car said put car in park then select a gear then went black and then it took a few times for the car to turn over again, but yet again turning on with no warning lights or anything after, but come to find online this is a serious issue that Jeep has not addressed and there seems to be no solution besides being in constant fear that you car is going to die out on you. This is a serious safety issue and needs to be addressed before there are lives taken. I have a two young toddler daughters that I don't feel safe driving in our 2016 Jeep Cherokee in fear for their lives!
Driving at night in the rain on the highway 60 mph. Lost power steering, brakes, forward warning collision and other controls. Lost control of the vehicle crash into the embankment. Almost rolled the vehicle. Dealer stated steering modular failed and replaced steering rack and pinon system. Dealer stated 12 active computer codes shut down all of above functions. Dealer stated computer steering computer module failed causing steering and other functions to fail.
The contact owns a 2016 Jeep Cherokee. The contact stated that there was a grinding noise coming from the steering wheel. An independent mechanic diagnosed that the axle shaft assembly failed. The contact stated that she was not informed of any failures with the vehicle when it was purchased in March of 2019. The contact also stated that the wiper arms malfunctioned. The failures began when the vehicle was purchased. The dealer and manufacturer were not contacted. The vehicle was not repaired. The failure mileage was 27,934.
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to P (park) and then desired gear and the battery light illuminated. I tried to restart in park but Jeep would not start. After about 15 minutes my Jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened"?? would I even be writing this right now" there was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!
When towing vehicle 4 wheels down behind my motorhome at times vehicle has a sever wobble. It is both when taking a corner or straight. Can not stop wobble unless I come to a complete stop. Very scary.
Purchased 2106 Jeep Cherokee in April 2019. Had car looked over and oil changed April 19, 2019 @30,141 miles. On 8/14/19 the vehicle stalled while leaving a stop sign. Total loss of control of the car. Dashboard lights flash and display instructs you to put the car in park. After 3 attempts the car starts. Thought it was a fluke. 8/24/19 the same event happens again, except on a busier road. Very scary and concerned about being hit from behind. 4 attempts to restart car, finally starts and I drive directly to mechanic. 8/27/19 happens multiple times to mechanic, who agrees this is a very dangerous situation in moving traffic. The computer does not indicate any problem. Based on information I had found on line, he checks the oil to find no oil on the dipstick. Car is @ 35,242 miles & consumed 4 qts of oil during 5100 miles. I am told that this is way too much oil to be used for this number of miles. The more I poke around on line, I see that many Jeep Cherokee owners are reporting the same problems. Countless that have happened on the highway, which I can't begin to think how deadly that can be. It appears that Jeep/Chrysler is doing nothing about this problem. They have recalled the 2019 Jeep Cherokee for this problem. I would also believe this is an environmental problem with excessive amount of oil being burned. I do have receipts from the service garage. Please help
Steering wheel seized when car was in motion on city street and car got hit at electric pole causing pole and wire damage and route closed for long period and car to get totaled and luckily I survived. Speed was around 25-30mph
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?
A D V E R T I S E M E N T S
- Jacksonville, FL, USA