This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both front motor mounts were broken. The engine was revving as the engine was lifting and settling. Of the 4 Jeep Grand Cherokee that I am aware of, 3 of them had the same problem (a '94, 95, 98). The one that didn't was a 19'93. Since the transmission connects to the motor, I thought that this may be contributing to recall campaign #02V053000, involving vehicles shifting into reverse without warning.
There is a loud whine coming from the transmission area. This can be heard from inside the vehicle. It doesn't matter if the transmission is in neutral or drive. As long as the vehicle is moving there is a loud whine. The local dealership couldn't identify the problem and wanted to start taking apart components to resolve this issue.
Engine check light stays illuminated while driving. Dealer has reset vehicle twice and light has illuminated again. Consumer adds that failure codes were transmission 3rd gear and fuel sending unit.
1998 Jeep Grand Cherokee - placed into "park" vehicle was still running, driver exited the vehicle, cleared the door, walked 10-15 feet away, vehicle put itself into "reverse" and took off across populated parking lot with 3 year old infant strapped into safety carseat. The driver ran to catch up to the Jeep to stop it from killing someone, (or daughter). The driver grabbed the inside of the opened Jeep door with left hand, and steering wheel with right hand to gain entry and stop the vehicle. The driver lost her balance and fell back out. The driver was crushed when the front left wheel proceeded over her right foot, ankle, up her leg, knee, thigh, pelvis, abdomen, chest, and off her right shoulder (missing her neck and head by inches). The Jeep proceeded (with daughter) to slam into a "handicapped sign" and "parked Dodge intrepid". the ambulance rushed the driver to the hospital and treated her for multiple injuries. There are tread marks on the driver's clothing showing the exact path that the 4000 lb. Jeep took as it proceeded over her body. The infant was examined and found to be all right (only because of being in a safety carseat). Chrysler has a responsibility to inform the public of this manufacturers' defect! we will not stop until Chrysler does the right thing. All manufacturers have a responsibility to provide safe products and recall defects that could potentially injure the general public! on this site, there are more than 200+ instances of the same type for 1998 Jeep Grand Cherokee alone. The L.a. times has an article (published on 12/23/01, page A35) that explains an ongoing investigation and class-action lawsuit in progress. We (as consumers) need to back one another up as Chrysler does not have our best interest at heart!! if this has happened to you or one of your loved ones, please feel free to call us at 614.834.0444. Do not disregard this message as I have owned 6 new Jeep. Never again.
A leak was in the fuel line, gas fumes were coming inside of vehicle, contacted dealer, and consumer was informed thaat the fuel line needed to be replaced. Consumer stated that the transmission is slamming hard when engaging in reverse, also the dash and radio lights flicker on and off at times.
Was parked at a convience store and placed in park. While inside the store the gear shift jumped from park to reverse and due to the vehicle being idled so high from the factory the vehicle backed into the street and struck a 95 Dodge pickup causing considerable damage to both vehicles. This occured one other time but no damage occured and I was able to get the vehicle stopped before anything could happen. There were witnesses to the incident on 11-20-01.
When I shift from park into reverse, there is a loud clunk sound coming from the transmission. The Jeep will buck. When I questioned service manager at huntington Jeep numerous times regarding this sound he claims that it occurs in over 50% of the Jeep that they receive and does not know of any associated problems. They did not feel the vehicle needed an inspection since this was not a problem.
The vehicle jumped from park to reverse while the driver was pulling down his garage door, as a result the open door hit the garage frame and bent back to the fender, the pressure also snapped the siding off the garage.
Consumer stated that, after gear was placed in park the vehicle suddenly took of in reverse injured the owner and collided with a parked transfer truck. The collision caused the gear to jump into drive and the vehicle started moving forward but the consumer managed to stop it, this has happened on two occasions.
While the car was idling with the gear shift in in the park position and the driver's door open the car suddenly went in reverse and the door hit the consumer who was then knocked to the ground, her right leg went under the car abd was run over by the driver's side front wheel, the car continued in reverse and hit a parked forklift.
After putting the vehicle in park the consumer exited the vehicle leaving the door open to retrieve mail from the mailbox, when he turned around he noticed that the vehicle was moving rearward, the vehicle ran over a mailbox before coming to rest against a house and was still running, the gearshift lever was still in park.
With 34180 miles on Jeep the transmission had to be replaced. I requested a buy-back from Chrysler. There was an arbitration hearing with national center for dispute settlement. At this time I found out that the rear-end had been replaced before I purchased the vehicle. We were denigned a buy-back but was assured that Chrysler would stand behind the repairs for 12/12. At 44839 miles the transmission had to be replace again with Chrysler saying they would only pay for the parts and me the labor. Now with 50000 miles the Jeep still does not shift correctly. I have had other smaller problems besides this such as brake-line burstin and power steering pulley breaking and at this time the ac is not working. I have had 4 jepps before this one and never had any problems with them.
The transmission in my Jeep began making noises when decelerating. The dealer found bearing parts, and bearing casings in the transmission pan, and told me the transmission needs to be replaced. This isn't necessarily a safety issue, but I see so many reports of 1998 Jeep transmission problems, how do I know mine is not defective as well ? I have consulted an independant transmission specialist. His opinion states that this trasnmission should not have failed like this with at 43000 miles.
All of the problems identified in my complaints are covered by Chrysler extended warranty. But I strongly feel Jeep is building an inferior and unsafe product which can cause serious accidents. The most notables were the (2) auto transmissions failure at freeway speed. The transmissions had to be replaced and the replacement unit was installed with a defective pump which also went out. The most recent incident is with the engine and all electrical system shuts off at freeway speed with no warning. The explaination given was a weak battery and loose battery cable. All other incidents are due to sub-standard Jeep oem parts. I wish my complaint will force Jeep to investigate why a Jeep Grand Cherokee 5.9 limited, their flagship, would failed time after time at such a young mileage. Thank you.
A D V E R T I S E M E N T S
- Stoneham, MA, USA