This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's seat LH seat base frame cracked through and broke off. Seems to be an issue with a lot of Jeep models. Drivers seat became a "rocking chair" with potential to be thrown from the vehicle during a crash or lose control of vehicle if seat completely comes off the frame. Why has this not been recalled already with the large number of vehicles impacted?
The contact owns a 2001 Jeep Grand Cherokee. While driving approximately 2 mph, the driver's seat disengaged from the frame and abruptly extended to the back seat. There were no warnings or injuries. The vehicle was taken to an independent mechanic on three separate occasions for identical failures and the driver's seat was replaced. The contact was concerned of the safety risk involved. The VIN was unknown. The failure mileage was 52,000 and current mileage was 89,000.
The SUVS resistor-blower motor, which is part of the A/C, heater and blower system, failed. Lithia Jeep service representatives, who diagnosed and repaired the unit, indicated its placement is too close to a major heat source in the car; the excessive heat has caused the unit to fail early. The service rep indicated that while the unit failed before the third anniversary of the vehicle, which was new when purchased, the miles were beyond the warranty level. The representative further indicated that Jeep has since redesigned the part and/or location, preventing the problem from occurring in later model vehicles.
We have a 2001 Jeep Grand Cherokee limited 4WD. Above each passenger door there is a handle to hold on to. I don't know what it would be called but I use it to hang on when we go around a corner, etc. In June we were just leaving the cleaners. My husband was driving and I was in the passenger seat. I reached up for the handle as he was backing out. All of the sudden something hit my nose right under my eye. It really smarted and left a red welt. I asked him to re-park the car and we looked for what in the world had happened. We found a small piece of steel on the seat. We then looked over this safety handle and realized that the spring that holds the handle had broken and hit my face. I did not bleed and the red mark was gone in a couple of days. My concern is that it nearly hit my eye. When we ask the dealer to replace it we were told it would cost $79. Was this a freak failure or has this happened to others? if I had been an inch shorter I could have lost an eye. We felt that the dealer would replace the part and were shocked that they wanted us to pay for it. We have not replaced it yet so the part is available.
A D V E R T I S E M E N T S
- Zebulon, NC, USA