This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took vehicle in to be checked out for extreme front-end vibration while braking and vibration in the steering wheel. I was told that it is bring caused by the brakes and that I would need to replace the front rotors, calipers and pads. The dealer informed me that Chrysler knows about this problem and that it happens often on this vehicle. I was also told that even though this make and model is notorious for this problem that Chrysler has only put out service bulletins on this problem and not any recall. I was informed that even though there is extreme front-end vibration and vibration in the steering that Chrysler does not consider it to be any type of safety issue. With all the complaints regarding this Chrysler should be biting the corporate bullet and finally issue the recall to their consumers that they should have done over a year ago for their own design flaw.
We have less than average use of this Jeep. We have already had the rotors changed at 9,000 miles, and now again at 15,000 after 2 years and not covered by warranty. We live in a Suburban area and don't use car on rough roads or mountains. We've had Jeep before and never had this kind of horrible breakdown of this part. From all the complaints we see at this site one can easily assume that this part is of very substandard quality on this vehicle. It would make us think twice about buying a Jeep again.
Dealer replaced rotors and pads last year. Again needed to replace rotors. And pads. Consumer states there is a technical service bulletins on this issue.
Our 2001 Jeep Grand Cherokee had warped rotors at 12,000 miles. They were replaced. Now the car is at 35,000 miles and they need to be replaced again. I noticed that the warranty only covers brake rotors until 12,000 miles. Given the volume of people experiencing similar problems, it seems to me there is either a defect in the replacement parts or a defect in the design itself. Since brakes are necessary for safe vehicle operation, I believe this is a safety issue. I would very much like to see addressed either through a recall or a proven replacement procedure.
After 15000 miles, the rotors were so warped as to make braking hazardous. Chrysler turned the rotors. At 25000 miles, we complained about the brakes again, and were told they were fine. At 36700 miles, the rotors are now warped again, and I'm told that while chrylser knows that its a defect, they will not cover it - and they have even come out with a fix, that costs $450, which they won't cover.
- Greeley, CO, USA
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I have had to repair my brakes due to warped rotors 3 times and am currently in need of a 4th brake repair due to the same problem. My vehicle only had 14,844 miles when it was repaired the 1st time. I inquired at the time why I would need a brake repair at such low mileage. The service manager said, "you have a 4wheel drive vehicle and they wear out the brakes easily, the brakes are not made heavy enough for the extra weight when stopping." I replied that this sounded like an error in the design and I would expect for the dealership to pick up the charges. He agreed and the warranty covered the expense the 1st time, but when the 2nd and 3rd time came around they would not pay for the repairs. The 2nd brake job was needed at 30,219miles. I tried a different dealership service shop for repairs, but the expense was out of my pock there also. I had an extended warranty of 50.000 miles, but they would not pay. The 3rd brake job was needed at 39,758 miles for the same reason and I paid for that expense too. I am now in need of a 4th brake repair at 65,403 miles. From my understanding I should only need brake service of this kind every 30,000 miles or more. The brakes pulsate and shake when I try to stop, causing the steering wheel to wobble very hard. I am currently waiting to save the money to fix them for this 4th time, but am very upset at having to pay for and drive with an obvious design flaw in the Jeep's brake system.
My 2001 Jeep Grand Cherokee has to the shop twice for the same complaint. The car shimmies very bad above 40 mph when the brake is applied. I only have 18,700 total miles on the car. The first incident occurred at approximately 8500 miles and the dealer replaced the required parts according to the technical bulletin issued by daimler Chrysler. The second time (same exact shimmy indication), I was told that the rotors had to be turned and that it was a heat problem and not covered under any warranty. Furthermore, the problem was perhaps a driver habit and not any fault of the manufacture. I paid the bill and informed the service manager that I was not happy with this situation and wanted him to verify through his district manager that this was appropriate action and not a warranty item. He said that he would and get back with me.
Dealer said rotors would warp at 24000 miles and would not be cover under warranty. ***dimsii IVOQ entry posted after 12-12-02 cut over to artemis***760849
With less than 12000 miles the steering wheel and front end would shake upon applying pressure to the brakes. The Jeep was taken in and "rotors were adjusted." This took care of the problem until approximately 48000 miles where the dealer reported an "engineering defect" with the brake system and that a temporary fix for $129 could be done, but they said I would be back in after 10,000 miles so I felt I had no choice but to have them install the new caliper, brake and rotor system for a cost to me of $420. The brake pads were not worn and these miles were highway miles. This caliper/rotor system should be recalled due to the design defect and not charged to the consumer.
Problems with brakes hopping on 2001 Jeep Grand Cherokee Laredo. Have had this problem since 20,000 miles. Will be replacing the front brakes at 54,000 miles. Found many other Jeep owners having the same problem on the internet.
Brakes pulsate; while braking, vibrations occur throughout body of vehicle and steering assembly. Vehicle in four times for repairs, no fixes yet as of this date. Occurs during light, moderate and hard braking applications. Chrysler acknowledge that rotors warp within a short time frame.
The vehicle experienced the same problem with the rotors as stated in recall number 99 V 340 000, however the vehicle's model/year was not included in the recall.
I own a 2001 Jeep Grand Cherokee. This model has been the subject of 4 NHTSA service bulletins regarding the premature wear and or/failure of the front brake rotors, yet daimler-Chrysler refused to repair the problem at their own cost. I have paid a total of $852 on two separate occasions to repair the same problem. The first time the rotors failed was at 29,000 miles (well under the warranty). I again had to repair them at 39,000 miles (only 3 months out of warranty). There are thousands of other consumers having the same problem. Please help!!!
A subtle vibration occurred while breaking well before 12,000 miles; however, I didn't do anything at that time. The vibration progressively got worse to where the steering wheel shook violently by 20,000. I had vehicle serviced and was told that the pads are fine, but the rotors were severely out of variance and that they see that frequently on Jeep Cherokee. I had the rotors turned only to begin exeriencing a vibration only 4000 miles later.
Consumer states that steering wheel shakes excessively and the brakes pulsate when applied. Dealer diagnosed problem as warped brake rotors. Problem has gotten progressively worse.
Front brake rotors have warped, causing deminished stopping distance, and control of vehicle during braking (steering wheel shudders). Dealer will not cover under warranty, even though we purchased an extended warranty up to 96000 miles.
Consumer states that the rotors wore out. Dealer notified repaired and replaced 8 months later problem reoccurred. Causing the vehicle to shake. Mr the consumer also stated that the vehicle would vibrate violently whenever brakes were applied-new rotors installed, which were suppose to fix the problem, and a year later the problem happened again, more severely. There's a shimmy in the front wheels when braking-per invoice. Different specialists have raised the issue and trying to get to the root of the frame out of alignment. Scc
While applying brakes, the steering wheel would shake, the dealer stated that the rotors were warped and needed to be replaced, dealer would not replace the rotors unless the calipers were replaced as well.
A D V E R T I S E M E N T S
- Lees Summit, MO, USA