This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving and applying brakes vehicle will shake and shimmy very hard. Consumer believes that rotors are defective, the dealer found that the rotors were warped and replaced them under warranty, there is an odor and humming sound coming from the A/C when turning on the system, the deler has been unable to duplicate the problem, the vehicle experienced low idle while in gear, the dealer found it necessary to flash the PCM, exhaust manifold was loose causing it to make a rattling noise.
Vehicle started shaking when brakes were applied. Dealer said that rotors were warped and had to be resurfaced. This happened at 18,000 and is now happening again at 28,000 miles. There is definitely a defect in the rotors and Jeep should replace them at no cost to the consumer.
When brakes are applied front end of vehicle will vibrate due to warped brake rotors. Contacted dealer, dealer resurfacedrotors, but problem reoccurred.
I went to midas(brake specialists) and they told me the failure was due to failure on the rotors, they also explained that the majority of these Cherokee have the same problem even if there are new vehicles. After this I went to the dealership and they indicate me that the problem exists but it was covered by the warranty for the first 12,000 miles. This car doesn't even have a year. Please help!!!
Vehicle has 18K+ miles. When braking at speeds over 45mph, the steering wheel shakes/vibrates. I have not yet taken the vehicle to the dealer, but judging from all the similar complaints that have been logged, it sounds like the rotors are warped. It sounds like this has been an ongoing problem for Jeep Grand Cherokee. I think it's unacceptable for this problem to occur at such low mileages. We've had a lot of other cars before and have never had this problem with them.
- Fairfax, VA, USA
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I believe the rotors to pre-maturely warp on the Jeep Cherokee. I brought them in for a "courtesy" servicing, but they soon warped 4,000 miles later. Problem is vibration at highway speeds when applying brake.
When applying brakes at 30-40 mph vehicle pulsated, at higher speeds vehicle began to shake. Dealer determined that front rotors and calipers needed to be replaced.
Consumer is unable to control vehicle while driving, the steering wheel pulsates when braking, consumer was informed that the problem is with premature warpage of rotors in which dealer is aware of and is willing to turn consumers rotors free of charge or purchase two new rotors at consumers expense, however consumer was informed that turning of the rotors would not last and the problem would reoccur.
Just before 10,000 miles, the brakes started to shudder with every braking motion. It steadily got worse. I checked a few websites, called Chrysler and discovered the problem was no doubt the rotors on the anti-lock braking system. The Chrysler phone rep all but admitted that they had heard of this in other years of Grand Cherokee and the websites confirmed that. I took it in on February 15, 2002, to the dealer. They confirmed that the rotors were bad and replaced them. They did not charge me because I had just hit 10,000 miles, but indicated that the warranty would not cover future such failures. From my website reading, I learned that a recurrence was highly likely. Within the last ten days, I have noticed the shuddering of the brakes coming back -- as before, I expect it will get worse and I will need another rotors replacement. I am now at 12,488 miles so these rotors are failing fast. It seems a safety issue because I am not sure if the brakes will hold particularly at higher speeds, it's very disconcerting to have the vehicle shake as you brake. I have driven for thirty years, had several new cars and never had a problem like this before ever. I do not ride my brakes, have a perfect driving record, and know from the websites that this is a real problem with Grand Cherokee of more recent vintage. I anticipate the dealer will tell me I have to pay next time, and I feel this would be wrong. Not only should the warranty cover it, but Chrysler should fess up that there is a brake rotor defect and fix it. I do not relish the thought of having this happen over and over again, and it definitely is a huge negative while driving - the brakes seem like they could fail. My long phone conversation with the Chrysler rep in February led me to believe that chrsyler would act on this. So far, no news. I would like to have the problem fixed once and for all. Thank you.
Rotors were completely worn out. Took vehicle to the dealer, and dealer stated that it was a design problem. Rotors warped, and the vehicle shimmied, and shakeed very badly.
When coming to a stop vehicle would wobble. Heard a squealing noise in brakes. Took vehicle to dealer, and dealer indicated rotors were warped. Consumer states the brakes would grab and the front end was shaking badly, there is a steering scuff when the steering column is turned and there is a separation on the floor board between the floor and the wall on the floor, at times consumer can see to the ground, the dealer stated that the gap is normal.
The vehicle is less than a year old with 19,000 miles and my front rotors are warped. I'm experiencing severe pulsating in the steering wheel upon braking at any speed. Dealer tells me the warrenty is only good for 1yr or 12,000 miles. They suggest I have them cut at my cost. All of the miles are highway miles and the brake system has not been abused in any way.
Consumer states while driving at 60 mph consumer press on brake and steering wheel started to shake violently left and right. Consumer drove to dealer and they stated that the problem was caused by warped rotors. Nlm
When braking at any speed, the steering wheel vibrates, front rotors were replaced by consumer. At approximately 20,000 miles the rotors became warped, the front end would vibrate violently causing unsafe conditions, consumer replaced 1 rotor, consumer feels the original rotors are made of very poor metal that wears quickly and does not conduct heat well.
A D V E R T I S E M E N T S
- Rutherford, NJ, USA