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Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,907 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - exterior problems

accessories - exterior problem

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2002 Jeep Grand Cherokee Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #21

Sep 052005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 25,000 miles

A D V E R T I S E M E N T S

2002 Grand Cherokee unlimited (wj) blend door broken. Creaking/groaning sounds coming from under dash. When heater is on, passenger side gets only cold air. First discovered in Sept of 2005 while vehicle was below 36000. Vehicle still within factory warranty (100,000). Was told by dealer that the blender door was broken and not covered under warranty. Cost to repair approx. $850. Unsatisfactory since this seems to be a common problem with wj owners. We've been living with this problem for two years due to the cost of the repair.

- Ridgecrest, CA, USA

problem #20

Sep 052006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 62,000 miles
Visibility: Defroster/defogger system:windshield:blower blend doors are broken, resulting in no heat on passenger side, and no defrost for the windshield.

- Lewis Center, OH, USA

problem #19

Sep 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 31,000 miles
Vehicles fails to defrost on the passenger side windshield and door widow due to it blowing cold air only. Dealer reports that this is extremely common and is a manufacturing defect that the manufacturer will not fix.

- Bayville, NJ, USA

problem #18

Nov 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 82,500 miles

A D V E R T I S E M E N T S

Automatic climate control system failed, was replaced and now the defrost is not working again after being repaired previously.

- Pleasant Grove, UT, USA

problem #17

Jan 192007

Grand Cherokee

  • miles
Air condition blowing cold air regardless of settings. Loud noises during operation. Failure to defrost properly.

- Beverly Hills, CA, USA

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problem #16

Jan 102007

Grand Cherokee

  • Automatic transmission
  • miles
The A/C in my 2002 Jeep Grand Cherokee is not working properly. It doesn't cool down, one side blows cool, the other hot, there is a fan noise and there is cold "condensation" smoke (?) that blows out at times. I have been told that the blend door motor needs to be replaced. I was quoted a parts price of $94 and approximately 5.2 hours worth of labor.

- Tampa, FL, USA

problem #15

Dec 272005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

The HVAC system in my 2002 Jeep Grand Cherokee became inoperative due to poor quality blend doors. This led to no airflow from the system and unsafe operation of the vehicle due to no defrost/defog capability and subsequent loss of visibility out of the vehicle.

- Jacksonville, FL, USA

problem #14

Oct 142006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles
The blend doors on my 2002 Jeep Grand Cherokee with automatic climate control have failed. First the passenger side blend door failed and would only blow cold air, while the drivers could blow warm air. Now the drivers side blend door has failed as well and will only blow cold air. It costs over $1000 at the Jeep dealership to repair a blend door since it requires complete removal of the dash assembly. The Jeep dealership service technician said blend door failure is a very common occurrence with the 2002 Jeep Grand Cherokee. This is a major problem since this the front windshield defogger becomes ineffective when the blend door is broken.

- Houston, TX, USA

problem #13

Oct 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 49,800 miles
Visibility: Defroster/defogger system:windshield:blower.

- Woodbury Heights, NJ, USA

problem #12

Dec 142006

Grand Cherokee 8-cyl

  • miles
Front passenger defroster has failed causing the front window to not defrost on the passenger side.

- Medina, OH, USA

problem #11

Sep 112006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 50,000 miles

A D V E R T I S E M E N T S

No heat due to blend door failure and defective HVAC system.

- Phoenix, AZ, USA

problem #10

Dec 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 68,800 miles
Cold air blows from one side of the dash even when the heat is turned on. Defrosting/defogging of the windshield is not accomplished.

- Hometown, IL, USA

problem #9

Oct 172006

Grand Cherokee 8-cyl

  • 2,200 miles
HVAC blend doors fail causing inadequate defrosting of windshield.

- Charlotte, NC, USA

problem #8

Nov 182006

Grand Cherokee 6-cyl

  • Automatic transmission
  • 72,526 miles
Visibility: Defroster/defogger system:windshield:blower.

- Bradford, MA, USA

problem #7

Nov 202006

Grand Cherokee

  • Automatic transmission
  • 70,000 miles
The defroster/defogger system has failed preventing warm air from circulating to the defrost ducts making it un-safe and in-operable to drive this vehicle in weather that would require the defroster/defogger system.

- Eureka, MO, USA

problem #6

Nov 212006

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
Heater no longer working.. dealer found to be "faulty blend door" and "recir door". the issue causes windows to fog making it difficult to see while driving. I was quoted $1200-1600 to have repaired at dealer.. it's too expensive as I'm on a very limited budget... but very concerned about the safety of this vehicle

- Plymouth, MN, USA

problem #5

Sep 182005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 39,500 miles
Without any warning and before I knew of its commonality I noticed my defroster not able to keep up and then I had no heat from any vents..blend door failure in 2002 Jeep Grand Cherokee, no heat at all out of any vents, terrible defroster function, very difficult to gain visibility in any inclement weather... I repaired it myself to a cost of $300 or so and around ten hours labor, all with oem Chrysler parts, then one year later another failure of the same parts....

- Boca Raton , FL, USA

problem #4

Feb 232006

Grand Cherokee 8-cyl

  • Automatic transmission
  • 40,000 miles
Blend door in the ventilation system failed after only 40K miles, causing cold air to blow through the vents on the passenger side, even when the heat was on. Cost of repair was ~ $900 parts and labor.

- Woodbury, MN, USA

problem #3

Dec 012006

Grand Cherokee 4WD 8-cyl

  • 92,000 miles
My Jeep Grand Cherokee has a bad ventilation system. This is a manufacturing defect which affects all Jeep Grand Cherokee's manufactured with auto climate controls from 1999-2004. I have had to bring mine in for repair twice now, and it has once again failed. The levers in the ventilation ducts have plastic components which, over time, break down and crack causing cold-only or hot-only air to blow from the vents. This issue causes major fogging of the windshield at times depending upon how the levers get stuck, which is a serious and major safety concern- I have to pull over and wipe the windshield down so I can see. I lead a group comprised of over 1000 people who have formed expressly as a result of this matter; all of our vehicles are ailing, and rest assured, there are thousands more out there with this problem who probably aren't even aware our group united against daimler Chrysler even exists. It would be in DC's best interest to issue a recall or settlement agreement before this turns into another class-action suit like they experienced with the 99-03 Jeep Grand Cherokee brake rotor/caliper matter earlier in the year.

- Hinsdale, IL, USA

problem #2

Feb 052005

Grand Cherokee

  • miles
Duel climate control doors not working no heat on passenger side or on driver side. Windows fog up and make for dangerous driving conditions. Cost $1500 to repair and fix. At the dealership they have seen between 8-10 of these since October 2005 and it is only February 2006. When I called Jeep about the problem the customer service person told me he was "setting me straight" and that he didn't care if I was a customer again. He would not let me talk to a supervisor and he hung up the phone on me.

- Whitman, MA, USA

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