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10.0

really awful
Crashes / Fires:
0 / 6
Injuries / Deaths:
5 / 0
Average Mileage:
61,038 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2002 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #24

Mar 282014

Grand Cherokee

  • 65,252 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee limited. The contact was driving 25 mph when the heated seat warmer independently activated. The failure was recurring. The vehicle was not taken to the dealer for inspection of the failure or repairs. The manufacture was contacted about the failure. The failure mileage was 65,252 and the current mileage was 65,276.

- Bakersfield, CA, USA

problem #23

Jan 292013

Grand Cherokee

  • 157,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving 65 mph, smoke was smelled inside the cabin. The vehicle was moved to the shoulder where it was noticed that smoke was coming from the front driver seat. The contact deactivated the seat warmer and drove the vehicle home. The dealer was contacted and informed the contact that the vehicle was not included in NHTSA campaign I.D. 09V117000 (seats). The vehicle was not repaired. The failure mileage was 157,000.

- Cranston, RI, USA

problem #22

Dec 072009

Grand Cherokee 8-cyl

  • Automatic transmission
  • 48,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While parked, the contact noticed the heating function was not working within the front driver's side seat. The contact disassembled the seat and noticed that the wires within the seat were melted. The vehicle was not taken to the dealer for diagnostics or repairs. The contact referenced NHTSA campaign id number: 09V117000 (seats:front assembly:seat heater/cooler) but was advised by the manufacturer that the VIN was not included in the recall. The approximate failure mileage was 48,000. Updated 01/24/12 the consumer was informed by a Chrysler investigator, hisvehicle was not included in the recall and there were defects with the seat. Updated 03/13/12

- Elk Grove, CA, USA

problem #21

Oct 172011

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 73,800 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the seat became burned because the heating element had a shortage and overheated. The contact sustained burns to the leg. The dealer did not offer any assistance, stating that the vehicle was not included in NHTSA campaign id number: 09V117000 (seats:front assembly:seat heater/cooler). The manufacturer was made aware of the failure. No repairs were performed. The current mileage was 74,000 and the approximate failure mileage was 73,800. Updated 11/18/11 updated 02/29/12

- Norfolk, VA, USA

problem #20

Mar 012011

Grand Cherokee 8-cyl

  • 86,480 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the driver and passenger heated electric seats were overheating abnormally. The vehicle was taken to the dealer who diagnosed that both of the front seat heating elements would need to be replaced. The manufacturer was contacted who offered no assistance. The vehicle was not repaired. The failure and current mileage was 86,480. Updated 05/04/11 the consumer stated T he seat became very hot and then stopped working altogether. Updated 05/09/11

- Sidney , MT, USA

problem #19

Apr 272010

(reported on)

Grand Cherokee 4WD

  • Automatic transmission
  • miles
2002 Jeep Grand Cherokee. Complaint concerning Chrysler safety recall- heated seat elements the consumer stated both front seat heater elements were replaced after the drivers seat stopped working. The dealer refused to repair the vehicle free of charge, because the consumer's vehicle was not included in the recall. When the consumer went to another repair facility, they discovered the drivers component was charred.

- Warrenton, VA, USA

problem #18

Nov 262009

Grand Cherokee 6-cyl

  • 150,200 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the driver side heated seat stopped working. The failure was caused by a faulty wire. The contact viewed recall number 09V117000, seats front assembly seat heater/cooler; however, he was advised that his VIN was not related although the failure was identical. The contact is concerned about the risk since someone could have been seriously injured. The failure mileage was 150,200. Updated 02/19/10 the consumer stated the seats started to smoke prior to the failure. Updated 05/05/10.

- Minot, ND, USA

problem #17

Nov 282009

Grand Cherokee

  • 71,150 miles
The contact owns a 2002 Jeep Grand Cherokee. The heated seats on the driver-side burned his leg after being turned on. The vehicle was taken to the dealer for inspection. He was advised that his vehicle was excluded from recall NHTSA # 09V117000 (seats:front assembly:seat heater/cooler). The failure mileage was 71,150.

- Kingsport, TN, USA

problem #16

Oct 142009

Grand Cherokee

  • 60,000 miles
The contact owns a 2002 Jeep Grand Cherokee limited. The driver side heat activated seat would become too hot when turned on the high level. Also the passenger side seat heater failed. He would only be able to adjust the heater to low which he noticed no problems with to-date. He took the vehicle to the dealership and was told that failure was common for his model type.. he referenced recall 09V117000(seats:front assembly:seat heater/cooler), but the manufacturer told him that his vehicle was not included. The vehicle had not been repaired to-date. The current mileage was 67,452. The failure mileage was approximately 60,000.

- Liberty Lake, WA, USA

problem #15

Feb 122009

Grand Cherokee 8-cyl

  • 60,000 miles
The contact owns a 2002 grand Jeep Cherokee. The driver-side heated seats burnt his legs. He took his vehicle to the dealer and was advised that his vehicle was excluded from recall # 09V117000 (seats:front assembly:seat heater/cooler). He then called the Jeep manufacturer, but was not provided with any assistance. The failure mileage was 60,000. Updated 01/12/10 updated 01/14/10.

- Wilmington, DE, USA

problem #14

Nov 222007

Grand Cherokee

  • 65,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The drivers seat heating unit was repaired twice under warranty because it did not function properly. On one occasion the seats became incredibly hot. The vehicle was taken to the dealer, and a technician stated that he would have to pay $700 to replace the seat because the warranty expired. The manufacturer was contacted in reference to recall # 09V117000 (seats:front assembly:seat heater/cooler). Since his vehicle identification number was excluded from the recall, he was ineligible for a free remedy. No repairs were made. The current mileage was 100,095. The failure mileage was approximately 65,000.

- Ocean Grove, NJ, USA

problem #13

Oct 202009

Grand Cherokee

  • 76,000 miles
The contact owns a 2002 Jeep Grand Cherokee limited. The driver-side heated seat was inoperable. He then removed the driver seat and noticed that a hole was burned into the cushion. His model year was excluded from recall # 06V197000 (seats:front assembly:seat heater/cooler), so he was ineligible for a free remedy. The current and failure mileages were 76,000.

- Harrisburg, SD, USA

problem #12

Dec 102007

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 51,000 miles
The seat heater in my '02 Jeep grand cherkoo overland stopped working. I peeled back the leather covering to discover a wire connecting 2 heating elements had shorted out where it is pinched by a spring tension rod and significantly burnt the seat cushion and melted part of the leather.

- Belleville, IL, USA

problem #11

Jan 032007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 80,450 miles
On January 3, 2007, minutes after turning on the passenger side heated seat, it got extremely hot and was unable to be sat on, it produced smoke, and a burning smell was observed. I believe this could have been a fire had it not been turned off quickly. My son was in the passenger seat and he raised his butt from the seat screaming about the heat. I immediately turned the heater off, pulled over, he jumped out of the vehicle, and we waited for some time for the seat to cool down before proceeding onward to school. I am afraid to allow anyone to sit in that seat until it is properly repaired.

- Colorado Springs, CO, USA

problem #10

Dec 062006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 65,000 miles
Heated seats get way to hot they burn your legs and then short out and burn the foam in the seat which could cause a fire.

- Des Moines, IA, USA

problem #9

Dec 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 58,877 miles
: the contact stated the passenger seat overheated. The occurrence did not cause a fire. The vehicle had not been to a service dealer. Updated 12/28/2006 - the consumer vehicle was not included in the heated seat recall. The consumer feels that the 2002 models should be included because they have the same parts.

- Helena, MT, USA

problem #8

Aug 292006

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 82,000 miles
: the contact stated the driver's side heated seat became so hot that it felt like the seat burned the contact's leg. Initially the seat became very hot intermittently. A week prior to complete failure, the seat became extremely hot every day. The seat's heat function stopped working. The contact did not have a physical burn. There was a NHTSA recall, # 06V197000, regarding the seats: Front assembly: Seat heater/cooler. The vehicle was not included in the recall due to the VIN. Updated 11/21/06.

- Stamford, VT, USA

problem #7

Jan 102006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles
2002 heated seats problem. Extremely hot. Had to get out of car to avoid burning my legs. Seats no longer heat. I guess the elements / sensors or ? no longer work or burned themselves out. Chrysler-Jeep says my vehicle is not covered in the announced (on tv and radio) recall of 2003 and 2004 Jeep Grand Cherokee SUVS. I do not understand. It is the same hazard. Dealer told me to wait for a recall notice.

- Newark, DE, USA

problem #6

Dec 282004

Grand Cherokee

  • Automatic transmission
  • miles
I have heated seat in my 2002 Jeep gr.ch.lim. That has had to be disconnected, as it heats on it's own, without the power turned on. Also, the A/C turns on by itself, as well.

- Blue Mounds, WI, USA

problem #5

Jan 152006

Grand Cherokee 8-cyl

  • Automatic transmission
  • 90,000 miles
Seconds after turning on the driver side heated seat, it got extremely hot and was unable to be sat on, it produced smoke, and a burning smell was observed. The heating element has not worked since. I believe this could have been a fire had it not been turned off quickly.

- Norfolk, VA, USA

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