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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,874 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee fuel system problems

fuel system problem

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2002 Jeep Grand Cherokee Owner Comments

problem #1

Mar 212005

Grand Cherokee 6-cyl

  • Automatic transmission
  • 59,874 miles


I have a 2002 Jeep Grand Cherokee Laredo, manufactured 8-2001. In November 2004, the car began to have a hard start to it. The longer the car sat, the longer it took to start it. Sometimes the cranking went on for about 10 seconds. It would do this for 2-3 weeks and then stop for 2-3 weeks and then repeat the cycle. The check engine light came on and the mesage was 341: Meaning camshaft sensor malfunction. It is involved in relaying power to the engine and, if it failed, could result in loss of power while in motion. I spent $220 to have it fixed. However, the hard start still continued. I went to a Jeep dealership where they told me, without a doubt, that it was the fuel pump. I asked them how in 3 minutes they could know that. They told me that there has been a really high failure rate of the fuel pump model which was installed in my car. They told me that it has been a persistent problem in Grand Cherokee in years 1999-2003. I asked why they had not issued a recall or investigatioin and the service assistant told me that the cost to replace these fuel pumps would be exhorbitant if done across a mass scale. However, he was more than happy to give me a $550 bill to have the fuel pump replaced. I had no choice but to pay it because, at some point, it would fail altogether resulting in an inoperable vehicle. My complaint is this: If they are aware of a serious fuel system failure that is widespread and they refuse to publicly acknowledge this fuel system failure, is there something that NHTSA can do? I also want to report this fuel system failure in this complaint.

- Arlington, TX, USA

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