10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 11 of 22)

« Read the previous 20 complaints

problem #237

Mar 202015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Dunedin, FL, USA

problem #236

Jul 112014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Odessa, TX, USA

problem #235

Mar 172015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 12V527000 (air bags) and 15V046000 (air bags) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Mocksville, NC, USA

problem #234

Mar 132015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 15V046000 (air bags), NHTSA campaign number: 12V527000 (air bags), NHTSA campaign number: 02V104000 (fuel system, gasoline), NHTSA campaign number: 02V032000 (fuel system, gasoline) and NHTSA campaign number: 01V374000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed for repair would not be available for months. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact noticed a strong odor of fuel emitting from the vehicle. The failure mileage was unknown.

- Oceanside , NY, USA

problem #233

Feb 012014

Grand Cherokee

  • 108,600 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that after the vehicle was started, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was serviced under NHTSA campaign number: 12V527000 (air bags) however, the failure recurred. The contact received notification of NHTSA campaign number: 15V046000 (air bags) but the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 108,600.

- Gary, NE, USA

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problem #232

Oct 042014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning lamp illuminated. The contact received notification of NHTSA campaign numbers: 12V527000 (air bags) and 15V046000 (air bags). The contact notified the dealer and the manufacturer of the failure, but they indicated that the part needed to repair the vehicle was not available. The dealer did not provide a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The failure mileage was not available.

- Sellersville, PA, USA

problem #231

Mar 132015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 12V527000 (air bags) and 15V046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Frazeysburg, OH, USA

problem #230

Jul 102014

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the parts needed were not available for an extended period of time. The dealer did not provide a specific date when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 4/16/15 updated 04/21/15

- Waterford, MI, USA

problem #229

Mar 112015

Grand Cherokee

  • miles
I was sent a recall letter about a year ago and I called so that I can have this fixed. They told me that at the time they are waiting for the parts. I received another letter again I called and they tell me the same story that they don't have the part. In the mean time I am driving with an unsafe vehicle that the airbag can deployed at any time. I have asked for a time frame and they didn't give me one. I need someone to help me resolve this situation. Thanks

- Johnston , RI, USA

problem #228

Mar 092015

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/4/15 the consumer stated after the first recall repair, 0F 2013, was performed the vehicle started to experience electrical problems. Updated 11/16/2015

- Kingman, AZ, USA

problem #227

Apr 092014

Grand Cherokee

  • 111,568 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at 45 mph, the air bag warning light illuminated. In addition, the contact stated that both turn signals functioned intermittently. The vehicle was taken to a dealer. The technician repaired the vehicle under NHTSA campaign number: 12V527000 (air bags). However, the failure recurred. The vehicle was then taken to an independent mechanic. The contact was unsure about what needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 15V046000 (air bags). The failure mileage was 111,568.

- Franklin, NC, USA

problem #226

Mar 252014

Grand Cherokee

  • miles
This is not about an accident or incident. The date above is approximately when I received the second notice. This is my second recall notice regarding the air bag. The first was a few years ago. As usual the letter states the parts are not available and I will be notified when they are. I called my local Chrysler dealer henry brown in casa grande AZ. I was told the parts are still not available. What is the use of sending me all these recall notices and never getting the parts to address the problem.

- Florence, AZ, USA

problem #225

Mar 042015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Virginia Beach, VA, USA

problem #224

Feb 262015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V046000 (air bags). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Springfield , OR, USA

problem #223

Oct 012014

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 12V527000 (air bags) and 15V046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/10/15

- Wildomar, CA, USA

problem #222

Mar 032015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received NHTSA campaign number: 15V046000 (air bags) however the remedy was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle had not experienced a failure.

- Portales, NM, USA

problem #221

Mar 022015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact was included in NHTSA campaign numbers: 12V527000 (air bags) and 15V046000 (air bags) and stated that the part needed was not available. The manufacturer was contacted and was unable to determine when the part would become available. The contact had not experienced a failure.

- Calumet Park, IL, USA

problem #220

Feb 022015

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer received recall for occupant restraint control module filter circuit and can't get fixed. Chrysler was refused to send the necessary software to any car repair business in bethel Alaska.

- Bethel, AK, USA

problem #219

Jan 202011

Grand Cherokee 4WD 8-cyl

  • 65,000 miles
The air bag warning lights came on and stayed on. The dealer tells me they need to replace the air bag operating module.

- Keaau, HI, USA

problem #218

Jan 312015

Grand Cherokee 4WD 8-cyl

  • 222,196 miles
Television warning for bad air bag chip.

- Rogers City, MI, USA

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