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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 11 of 22)

« Read the previous 20 complaints

problem #230

Jul 102014

Grand Cherokee 4WD 8-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the parts needed were not available for an extended period of time. The dealer did not provide a specific date when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 4/16/15 updated 04/21/15

- Waterford, MI, USA

problem #229

Mar 112015

Grand Cherokee

  • miles
I was sent a recall letter about a year ago and I called so that I can have this fixed. They told me that at the time they are waiting for the parts. I received another letter again I called and they tell me the same story that they don't have the part. In the mean time I am driving with an unsafe vehicle that the airbag can deployed at any time. I have asked for a time frame and they didn't give me one. I need someone to help me resolve this situation. Thanks

- Johnston , RI, USA

problem #228

Mar 092015

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/4/15 the consumer stated after the first recall repair, 0F 2013, was performed the vehicle started to experience electrical problems. Updated 11/16/2015

- Kingman, AZ, USA

problem #227

Apr 092014

Grand Cherokee

  • 111,568 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at 45 mph, the air bag warning light illuminated. In addition, the contact stated that both turn signals functioned intermittently. The vehicle was taken to a dealer. The technician repaired the vehicle under NHTSA campaign number: 12V527000 (air bags). However, the failure recurred. The vehicle was then taken to an independent mechanic. The contact was unsure about what needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 15V046000 (air bags). The failure mileage was 111,568.

- Franklin, NC, USA

problem #226

Mar 252014

Grand Cherokee

  • miles
This is not about an accident or incident. The date above is approximately when I received the second notice. This is my second recall notice regarding the air bag. The first was a few years ago. As usual the letter states the parts are not available and I will be notified when they are. I called my local Chrysler dealer henry brown in casa grande AZ. I was told the parts are still not available. What is the use of sending me all these recall notices and never getting the parts to address the problem.

- Florence, AZ, USA

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problem #225

Mar 042015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Virginia Beach, VA, USA

problem #224

Feb 262015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V046000 (air bags). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Springfield , OR, USA

problem #223

Oct 012014

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 12V527000 (air bags) and 15V046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/10/15

- Wildomar, CA, USA

problem #222

Mar 032015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received NHTSA campaign number: 15V046000 (air bags) however the remedy was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle had not experienced a failure.

- Portales, NM, USA

problem #221

Mar 022015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact was included in NHTSA campaign numbers: 12V527000 (air bags) and 15V046000 (air bags) and stated that the part needed was not available. The manufacturer was contacted and was unable to determine when the part would become available. The contact had not experienced a failure.

- Calumet Park, IL, USA

problem #220

Feb 022015

Grand Cherokee 4WD 6-cyl

  • miles

A D V E R T I S E M E N T S

2002 Jeep Grand Cherokee. Consumer received recall for occupant restraint control module filter circuit and can't get fixed. Chrysler was refused to send the necessary software to any car repair business in bethel Alaska.

- Bethel, AK, USA

problem #219

Jan 202011

Grand Cherokee 4WD 8-cyl

  • 65,000 miles
The air bag warning lights came on and stayed on. The dealer tells me they need to replace the air bag operating module.

- Keaau, HI, USA

problem #218

Jan 312015

Grand Cherokee 4WD 8-cyl

  • 222,196 miles
Television warning for bad air bag chip.

- Rogers City, MI, USA

problem #217

Dec 172014

Grand Cherokee 4WD 6-cyl

  • 164,478 miles
I sent my car in to have the airbag system occupant restraint control module on my vehicle checked due to an issued recall on my vehicle. This issue was fixed as far as I know; however, during the repair, the center console of my Jeep where the gear changer is was broken and not repaired by the company. I do have a picture I can send to you, but don't see an option to attach it.

- Beaufort, SC, USA

problem #216

Sep 112014

Grand Cherokee 4WD 6-cyl

  • 160,000 miles
Chrysler has sent a recall notice for air bags to be fixed.when we left the dealer ship our airbag light was still on!!!!! they say the recall has"nothing to do with the light, and for $100 we can diagnose and see what it is" what's the purpose of a recall if you do not fix the problem"?????? the shop employee said "oh the air bag may or may not work, we have no clue" why is it safe, using normal common sense, to allow a vehicle to drive away unsafe??????? Chrysler Corp was of no help, didn't care because they paid for the recall and it was not there problem after that was done!! they know the air bag problem is a wiring issue so why are they not made to figure out the exact problem??? who will be responsible in a crash if they do not deploy correctly? I\why is it legal for them to allow unsafe cars on the road???"

- Waynesboro, PA, USA

problem #215

Aug 012014

Grand Cherokee 4WD 6-cyl

  • 131,000 miles
2002 Jeep Grand Cherokee air bag warning light stayed on after starting car. Found out there is a recall via Chrysler number M35 to address airbags that may inadvertently deploy due to electrical spikes to the orc module causing it to short. Took the vehicle to dealer and after the work airbag warning light is still on. Diagnosis was "orc module internally shorted and needs replaced" and the estimate is over $500. Chrysler says that this is not part of the recall and I am responsible for the repair.

- Sterling, VA, USA

problem #214

Nov 182014

Grand Cherokee

  • 171,516 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact indicated that the air bag sensor illuminated and randomly remained lit on numerous occasions. The contact stated that the vehicle was taken to a repair shop more than once and the mechanics were not able to replicate or diagnose the failure. The vehicle was taken to an authorized dealer and was included in NHTSA campaign number: 12V527000 (air bags). The dealer did not indicate if they inspected the air bag control module to determine if the supplemental jumper harness to the air bag control module needed to be replaced. The contact stated that they filtered the occupant restraint control module circuit and the wiring jumper. The contact indicated that upon leaving the dealer, the air bas sensor continued to illuminate and that the recall repair did not remedy the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 171,516.

- Campbell, CA, USA

problem #213

Oct 282014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator was illuminated. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.

- Western Springs, IL, USA

problem #212

Oct 152014

Grand Cherokee

  • 183,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light remained illuminated after servicing the vehicle under NHTSA campaign number: 12V527000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 183,000.

- High Point, NC, USA

problem #211

Sep 012014

Grand Cherokee

  • 239,000 miles
The contact owns a 2002 Jeep Grand Cherokee. Once the vehicle was repaired according to NHTSA campaign number: 12V527000 (air bags), the air bag sensor indicator remained illuminated. The vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. The failure was resolved again, but recurred. The dealer stated that another air bag sensor was faulty, but was not covered under the recall. The manufacturer was notified of the issue. The VIN was unavailable. The failure mileage was 239,000.

- Perrysburg, OH, USA

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