10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 12 of 22)

« Read the previous 20 complaints

problem #217

Dec 172014

Grand Cherokee 4WD 6-cyl

  • 164,478 miles

A D V E R T I S E M E N T S

I sent my car in to have the airbag system occupant restraint control module on my vehicle checked due to an issued recall on my vehicle. This issue was fixed as far as I know; however, during the repair, the center console of my Jeep where the gear changer is was broken and not repaired by the company. I do have a picture I can send to you, but don't see an option to attach it.

- Beaufort, SC, USA

problem #216

Sep 112014

Grand Cherokee 4WD 6-cyl

  • 160,000 miles
Chrysler has sent a recall notice for air bags to be fixed.when we left the dealer ship our airbag light was still on!!!!! they say the recall has"nothing to do with the light, and for $100 we can diagnose and see what it is" what's the purpose of a recall if you do not fix the problem"?????? the shop employee said "oh the air bag may or may not work, we have no clue" why is it safe, using normal common sense, to allow a vehicle to drive away unsafe??????? Chrysler Corp was of no help, didn't care because they paid for the recall and it was not there problem after that was done!! they know the air bag problem is a wiring issue so why are they not made to figure out the exact problem??? who will be responsible in a crash if they do not deploy correctly? I\why is it legal for them to allow unsafe cars on the road???"

- Waynesboro, PA, USA

problem #215

Aug 012014

Grand Cherokee 4WD 6-cyl

  • 131,000 miles
2002 Jeep Grand Cherokee air bag warning light stayed on after starting car. Found out there is a recall via Chrysler number M35 to address airbags that may inadvertently deploy due to electrical spikes to the orc module causing it to short. Took the vehicle to dealer and after the work airbag warning light is still on. Diagnosis was "orc module internally shorted and needs replaced" and the estimate is over $500. Chrysler says that this is not part of the recall and I am responsible for the repair.

- Sterling, VA, USA

problem #214

Nov 182014

Grand Cherokee

  • 171,516 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact indicated that the air bag sensor illuminated and randomly remained lit on numerous occasions. The contact stated that the vehicle was taken to a repair shop more than once and the mechanics were not able to replicate or diagnose the failure. The vehicle was taken to an authorized dealer and was included in NHTSA campaign number: 12V527000 (air bags). The dealer did not indicate if they inspected the air bag control module to determine if the supplemental jumper harness to the air bag control module needed to be replaced. The contact stated that they filtered the occupant restraint control module circuit and the wiring jumper. The contact indicated that upon leaving the dealer, the air bas sensor continued to illuminate and that the recall repair did not remedy the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 171,516.

- Campbell, CA, USA

problem #213

Oct 282014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator was illuminated. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.

- Western Springs, IL, USA

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problem #212

Oct 152014

Grand Cherokee

  • 183,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light remained illuminated after servicing the vehicle under NHTSA campaign number: 12V527000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 183,000.

- High Point, NC, USA

problem #211

Sep 012014

Grand Cherokee

  • 239,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. Once the vehicle was repaired according to NHTSA campaign number: 12V527000 (air bags), the air bag sensor indicator remained illuminated. The vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. The failure was resolved again, but recurred. The dealer stated that another air bag sensor was faulty, but was not covered under the recall. The manufacturer was notified of the issue. The VIN was unavailable. The failure mileage was 239,000.

- Perrysburg, OH, USA

problem #210

Sep 012014

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag not deploying during an accident. The vehicle rolled over, and at least one person was injured.

- Nisula, MI, USA

problem #209

Sep 082014

Grand Cherokee

  • miles
We received a safety recall notice, notification code M35 / NHTSA 12V-527 regarding the orc module in my 2002 Jeep Grand Cherokee. We contacted the dealer and the dealer installed the orc module filter circuit as the recall instructed; however, the issue was not resolved and now my airbag warning light and seatbelt indicator light are illuminated on the front dash console. The issue is not resolved and the dealer claims that the orc module filter was not intended to fix any issues with the airbag and SRS?dealer wanted to charge me a diagnostic fee and a repair fee. The information that was provided in the recall notice and the lack of responsibility taken by the dealer does not make any sense.

- Olathe, KS, USA

problem #208

Jul 282014

Grand Cherokee

  • 111,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag indicator illuminated on the instrument panel. The dealer repaired the vehicle according to NHTSA campaign number: 12V527000 (air bags). When the contact picked up the vehicle, the air bag indicator was still illuminated. The contact stated that the dealer wanted to charge him for a repair that was included in the recall. The failure mileage was 111,000.

- Houston, TX, USA

problem #207

Aug 252014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

I own a 2002 Jeep Grand Cherokee. I received a manufacturer recall notice close to one year ago. I have contacted the Chrysler-Jeep-Dodge dealer several times. Each time I attempt to schedule an appointment, I get the same response. I'm simply told, they do not have the parts in stock needed to fix the defect. Along with, they haven't a clue as to when the parts will come in. According to several notices I have received throughout the year regarding the safety recall of my vehicle, this defect could cause myself to crash without warning. Knowing each day I drive my vehicle, I am putting my life at risk, is very unsettling. I am just confused as to why the national traffic and motor vehicle Safety Act continues to send multiple safety recall notices for my vehicle. When at the same time, the responsible party to my solution, just shrugs it off like it's nothing to worry about. All because, "the parts have not come in yet", still. Can you please provide me with a solution? I really do not know what I am supposed to do when the dealer is unable to remedy this defect. Thank you

- Greenville, SC, USA

problem #206

Aug 042014

Grand Cherokee

  • 122,300 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator was continuously illuminated. The vehicle was repaired according to NHTSA campaign number: 12V527000 (air bags), but the failure recurred. The vehicle was not repaired and the manufacturer was not notified of the failure. The approximate failure mileage was 122,300.

- Philadelphia, PA, USA

problem #205

Jul 282014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 12V527000 (air bags). The dealer could not repair the vehicle for three weeks because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.

- Vancouver, WA, USA

problem #204

Aug 132014

Grand Cherokee

  • 141,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning lamp illuminated intermittently on the instrument panel. The vehicle was taken to the dealer. The technician diagnosed that the air bag module was defective and would need to be replaced. The manufacturer was made aware of the failure and stated that the VIN was not affected by NHTSA campaign number: 12V527000 (air bags). The vehicle was not repaired. The failure mileage was 141,000.

- Prescott , AZ, USA

problem #203

Aug 122014

Grand Cherokee

  • 130,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator remained illuminated. The vehicle was included in NHTSA campaign number: 12V527000 (air bags); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The VIN was unavailable. The approximate failure mileage was 130,000.

- Wasilla, AK, USA

problem #202

Jan 012010

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign numbers: 06E011000 (fuel system, gasoline), 06E022000 (service brakes, hydraulic), and 12V527000 (air bags). The dealer stated that the parts needed to complete the repairs were not available. The contact received the recall notices months ago. The manufacturer was notified. The contact had not experienced a failure.

- Hasbrouck Heights, NJ, USA

problem #201

Aug 152014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Cherokee. The contact stated that the air bag warning light was illuminated. The contact mentioned that the vehicle was recently repaired under recall NHTSA campaign id number: 12V527000 (air bags). However, the airbag warning light remained illuminated after the recall repairs. The remedy failed to repair the problem. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was unknown.

- Terre Haute, IN, USA

problem #200

Jun 022014

Grand Cherokee 4WD 8-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag recall under NHTSA campaign number:12V527000 (air bag) was remedied; however, the air bag warning indicator was still illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000. Updated 10/02/14 updated 03/10/2015

- Chateaugay, NY, USA

problem #199

Jun 152014

Grand Cherokee

  • 150,056 miles
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 35 mph, the air bag warning indicator illuminated. The failure occurred seventy times. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,056.

- Simpsonville, SC, USA

problem #198

Aug 072014

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 09/16/14 the consumer stated the vehicle was repaired. Updated 1/15/15

- Lake City , FL, USA

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