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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 14 of 22)

« Read the previous 20 complaints

problem #170

Dec 102013

Grand Cherokee

  • 124,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving 10 mph and making a left turn, the air bags deployed without warning and caused the contact to lose control of the vehicle. The contact crashed into a parked vehicle and sustained a dislocated finger. A police report was filed of the incident. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 124,000.

- North Hollywood, CA, USA

problem #169

Jan 152014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign number: 12V527000 (air bags) and attempted to have the vehicle serviced numerous times but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.

- Oakdale, NY, USA

problem #168

Mar 162014

Grand Cherokee

  • miles
I work at a dealership washing cars. We just sold a 2002 Jeep Grand Cherokee. I was running the Jeep through the carwash. My foot was on the brake, and suddenly the vehicle accelerated propelling me into a wall, and the airbag deployed. I was injured in the accident and went to an urgent care.

- Mesa, AZ, USA

problem #167

Feb 112014

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

I have been receiving recall notices for 2 years. Safety recall M35/NHTSA 12V-527. Every time I have tried to take my vehicle in for the repair, I am told they do not have the parts available. Seems to me that they should after all this time.

- Kingsport, TN, USA

problem #166

Jun 052012

Grand Cherokee 6-cyl

  • 75,000 miles
The contact owns 2002 Jeep Grand Cherokee. The contact stated while driving various speeds, the air bag warning indicator illuminated intermittently. There was a recall under NHTSA campaign id number 12V527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The approximate failure mileage was 75,000.

- Verona, WI, USA

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problem #165

Mar 092014

Grand Cherokee 6-cyl

  • miles
I have been attempting to have local Chrysler dealership complete repair on safety recall M35/NHTSA 12V-527 for almost two years and they keep saying they are waiting on parts from manufacture.

- Simpsonville, SC, USA

problem #164

Feb 212014

Grand Cherokee

  • 117,679 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated the vehicle was remedied under NHTSA campaign id number: 12V527000 (air bags) however, the air bag warning lamp remained illuminated. The vehicle was not taken for inspection or repairs. The manufacturer was made aware of the issue. The approximate failure mileage was 117,679.

- Morganton, NC, USA

problem #163

Feb 142014

Grand Cherokee 8-cyl

  • 76,000 miles
Neither Chrysler nor a "local" dealer will supply the part needed for me to install the fix. I'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. Reading through the Chrysler document dated November 7th 2012, I fully understand the issue (material change in the squib capacitor) and the patch Chrysler is offering. The proper fix would be replacement of the defective capacitor. I am asking for the part so that I can do the fix - nothing more.

- Thompson Falls , MT, USA

problem #162

Feb 142014

Grand Cherokee 8-cyl

  • 155,706 miles
I received a Jeep airbag recall notice this week and when I took it to the dealer they told me that I need an airbag now. I have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue (they told me this on the last repair attempt). Now they claim that I must pay for an airbag. I believe that their defective repair attempts or having to wait so long for parts is the reason that the airbag now needs replaced. Chrysler customer service is denying my request to fix my airbag. Can you provide any assistance? they have deprived me of the ability to sell my car for the last year, and now I can't sell it until this latest issue is fixed. The cost of the repair is $1600.

- Greensboro, NC, USA

problem #161

Feb 112014

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for the repair. The contact had not experienced a failure.

- Long Beach, CA, USA

problem #160

Feb 112014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.

- College Station , TX, USA

problem #159

Feb 102014

Grand Cherokee 8-cyl

  • miles
Over 3 yrs ago I received from Chrysler a safety recall notice and every time I call the Jeep dealer they tell me that the parts haven't been made yet. Today I received another recall notice for the occupant restraint control module and still no parts. This is should not happen and you should have the parts after all this time. This is very dangerous and I want this fixed.

- Bluffton, SC, USA

problem #158

Feb 102014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received a recall notice for NHTSA campaign number 12V527000 (air bags) and was informed by the dealer and the manufacturer that the parts were not available. The contact had not experienced a failure. The VIN was not available...updated 03/18/14 the consumer stated the vehicle was fixed on 02/27/14

- Surprise, AZ, USA

problem #157

Jan 092013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received NHTSA recall campaign number 12V527000 (air bags) and the repair part was unavailable. The manufacturer was notified numerous times and they were unable to provide an expected date that the part would be available. The VIN was unavailable. There are no failures at this time.

- Boca Raton, FL, USA

problem #156

Dec 112013

Grand Cherokee

  • miles
TL- the contact owns a 2002 Jeep Grand Cherokee. The contact stated he had received a recall notice. The dealer and manufacture was contacted and stated that the part would not be available for repair. The reasonable time for repair had surpassed. The failure described in the recall had not occurred.

- La Vista, NE, USA

problem #155

Dec 202012

Grand Cherokee

  • miles
The contact owns 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.

- Clintontownship, MI, USA

problem #154

Jun 272013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) and stated that the necessary part was unavailable to perform the repair. The contact was placed on a massive waiting list by the dealer. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Omaha, NE, USA

problem #153

Feb 042014

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.

- Willmar, MN, USA

problem #152

Jun 042013

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 86,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received NHTSA recall campaign number: 12V527000 (air bags) over a year ago. The dealer was notified several times but the parts were not available which she considered to be a major safety issue especially since her air bag warning lamp was illuminated. The manufacturer was made aware of the problem. The vehicle was not repaired. The failure mileage was 86,000. The current mileage was 91,000. The transmission, windows, fan relay switch, and emergency brake. Also, the radiator was leaking and all of the shocks for the tail gate lift, failed. Updated 02/24/14 updated 3/12/14

- Fairfax, VA, USA

problem #151

Mar 062013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated there was a recall under NHTSA campaign id number 12V527000 (air bag) and the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Grand Rapids, MI, USA

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