10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 17 of 22)

« Read the previous 20 complaints

problem #117

Dec 102013

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were on back order and not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before December 2013. The contact had not experienced a failure.

- Staatsburg, NY, USA

problem #116

Jan 052012

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure. Updated 12-30-13

- Williamsport, PA, USA

problem #115

Nov 222013

Grand Cherokee

  • 110,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving approximately 45 mph, the air bag light indicator illuminated. The vehicle was taken to a dealer where the technician diagnosed that the air bag control module was damaged. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 110,000.

- Apex, NC, USA

problem #114

Jun 202013

Grand Cherokee

  • 180,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while starting the ignition, the air bag warning indicator remained illuminated continuously. The contact referenced NHTSA campaign id number 12V527000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer was not notified of the problem. The approximate failure mileage was 180,000.

- Cheyenne, WY, USA

problem #113

Nov 012013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. When the consumer arrived at the dealer, he was informed the parts were not available.

- Utica, NY, USA

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problem #112

Nov 212012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that in November 2012, he received notification of NHTSA campaign number: 12V527000 (air bags). The contact attempted to have the vehicle repaired on numerous occasions but the dealer stated that the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.

- Indiannpolis, IN, USA

problem #111

Nov 012012

Grand Cherokee 6-cyl

  • 125,000 miles

A D V E R T I S E M E N T S

Airbag warning indicator illuminated at vehicle start up. Indicator remains on continuously as described under NHTSA 12V-527. Dealer stated on 6/13/13 that Jeep has no fix for this issue and has no intention of correcting this issue in the future.

- Silverdale, WA, USA

problem #110

Aug 292013

Grand Cherokee 8-cyl

  • 149,500 miles
Chrysler issued a recall on the air bag system occupant restraint control module (safety recall M35/NHTSA 12V-527 in Nov of 2012. Owners were notified of the recall in Jan of 2013. As of today Nov 20, 2013, according to my local dealer, Chrysler still has not made parts available to make the repair. This is unacceptable for a defect that according to the recall could cause "inadvertent deployment of the airbags and may increase the risk of injury and the possibility of a vehicle crash." In addition in August of this year my air bag warning light came on and the dealer determined that the vehicle required replacement of the air system occupant restraint control (orc) module. Chrysler refused to pay for the repair even though the recall specifically states that the orc module "has a small chance of experiencing an electrical overstress condition. Should this overstress condition occur, it could damage one of the orc's computer chips. A damaged chip could cause the air bag light to illuminate..." I had to pay out-of-pocket $620.89 for the repair, which Chrysler again refused to reimburse me after my follow up attempts to seek reimbursement.

- La Mesa, CA, USA

problem #109

Nov 012013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated he received the recall notice one year ago. He visited the Chrysler dealer twice, only to be told the parts were not available.

- North Brunswick, NJ, USA

problem #108

Nov 182013

Grand Cherokee

  • 106,195 miles
Air bag light on had dealer diagnose as "right front impact sensor" I have been looking to buy a Jeep and this was the third one I had looked at with an airbag light on I think the sensor is faulty and should be recalled for the safety of drivers.

- Machesney Park, IL, USA

problem #107

Oct 062010

Grand Cherokee 6-cyl

  • 165,000 miles

A D V E R T I S E M E N T S

A vehicle recall notice was received 13 months ago advising of imminent airbag deployment in vehicles which have airbag warning lights on. This description fits my vehicle. Over 13 months later, and none of the Jeep dealerships in the denver area have ever received parts for this repair. I would like to file a complaint against Chrysler regarding the failure to fix recalled units. 13 months is a bit extreme. And on top of that, new recalls have since been announced regarding the plastic fuel tank. I doubt that I'll ever see that repair...

- Broomfield, CO, USA

problem #106

Jun 012012

Grand Cherokee 4WD 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag control module recall notice and seeks reimbursement for repairs. The consumer stated it has been one year, since the air bag recall was announced and Chrysler has yet, to remit compensation. In June of 2012, the air bag warning light illuminated and it remained lit whenever, the vehicle was driven. The code in the ECM showed that there was an issue with one of the sensors for the orc module. As there was no alternative, the consumer was forced to replace the defective module with a new updated module. The consumer submitted his original receipt and proof of payment by mail to Chrysler as instructed. Rather than receiving the reimbursement within 60 days as written in the notice, he was instead contacted by Chrysler who refused to pay for the replacement. He was informed that since the supplemental jumper harness was not yet available they would be unable to compensate him.

- Orefield, PA, USA

problem #105

Nov 152012

Grand Cherokee

  • 40,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated he received NHTSA recall campaign number: 12V527000 (air bags) and that the parts were not available. The contact also mentioned that while driving 75 mph, the air bag warning light illuminated intermittently. The manufacturer was notified ten times. The failure mileage was 40,000.

- Winter Haven, FL, USA

problem #104

Jul 012012

Grand Cherokee 4WD 8-cyl

  • 50,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The manufacturer was contacted and informed the contact that the part for NHTSA campaign number 12V527000 (air bags) was not available and an arrival date could not be given. The vehicle was not repaired. The approximate failure mileage was 50,000. Updated 1/07/14 the consumer stated as of November 2013 the parts to repair the air bag were still unavailable. Updated 1/22/2014

- Normal, IL, USA

problem #103

Feb 152013

Grand Cherokee

  • 120,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number 12V527000 (air bags) but was informed that the parts were unavailable. The manufacturer was notified of the failure and was also unable to provide an arrival date. The approximate failure mileage was 120,000.

- Kingston, OK, USA

problem #102

Jan 162013

Grand Cherokee

  • 92,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in January of 2013. The contact stated that he had experienced the air bag warning light failure. The manufacturer was notified of the failure and stated the part availability date was unknown. The approximate failure mileage was 92,000 and the current mileage was 98,000.

- Griffin , GA, USA

problem #101

Jan 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available to have the vehicle service per the recall. The contact had not experienced a failure.

- Phoenix, AZ, USA

problem #100

Dec 202012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number: 12V527000 (air bags) and stated that the part needed to complete the recall service was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact did not experience a failure.

- Raytown , MO, USA

problem #99

Apr 152013

Grand Cherokee

  • 133,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The manufacturer and dealer were contacted and stated that the parts were not available for repair and they were unable to provide a time frame for availability. The contact was concerned because the air bag warning light was illuminated. The vehicle was not repaired. The approximate failure mileage was 133,000.

- Bluffton, SC, USA

problem #98

Aug 102011

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 12V527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The contact had been waiting for the part to become available for two years. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Bluffton, SC, USA

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