10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 19 of 22)

« Read the previous 20 complaints

problem #77

Aug 222013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. The VIN was not available. The manufacturer was notified. The contact had not experienced a failure.

- Manassas, VA, USA

problem #76

Aug 162013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and the dealer informed him that the parts needed to complete the recall service were not yet available. The manufacturer was not notified. The contact had not experienced a failure.

- Florence, AL, USA

problem #75

Aug 162013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign number 12V527000 (air bags) several months ago and was informed by the manufacturer that the parts were not yet available. The contact had not experienced a failure. The VIN was unavailable.

- Branchville, NJ, USA

problem #74

Jan 312013

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 45,500 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and attempted to make an appointment for the remedy repairs. The contact was advised that the part was unavailable and there was no time frame given for availability. The contact stated that the airbag warning lamp illuminated sporadically. The vehicle was not repaired and the manufacturer was made aware of the issue. The approximate failure mileage was 45,500....updated 10-24-13 the consumer stated the light no longer flashed it was on constantly. As of October 3, 2013 all parts were still unavailable in order to complete the recall. Updated 11/4/2013

- Lakeside, CA, USA

problem #73

Aug 012013

Grand Cherokee 4WD 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag recall notice. The consumer stated the air bag light recently illuminated, while driving. When he contacted Chrysler, he was informed they were working with a supplier.

- Des Moines, IA, USA

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problem #72

Aug 012013

Grand Cherokee 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated he received the recall notice back in January. However, the parts are not available.

- Knoxville, TN, USA

problem #71

Aug 122013

Grand Cherokee 8-cyl

  • 173,000 miles

A D V E R T I S E M E N T S

I have a recall on my car I called the car maker the manufacturer told me that the parts were not available this is 8 month ago now my airbag light is lit I called them because the recall state this vehicles has a chance of experiencing an electrical overstress condition! it can damage one of the orc's computer chips this can cause the airbag light to light up and air bag to inadvertent deployment of front airbags increasing the risk of injury or of vehicle crash. I was told to take down to the dealer with the recall that way they can fix it. The part and labor is free of charge I called the dealer and I was told that I have to pay for it up front then reimburse the bill to the manufacturer for them to pay when they can. I do not have thousand of dollars that it will cost to fix the up front for this recall can some one tell me how to fix this problem.

- Oswego, NY, USA

problem #70

Aug 082013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. The contact had not experienced a failure.

- Weston, FL, USA

problem #69

Jun 072012

Grand Cherokee

  • 72,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. The failure also occurred during initial start up and the malfunction became progressively worse over a period of time. The contact referenced NHTSA campaign id number 12V527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximated failure mileage was 72,000.

- Coral Springs, FL, USA

problem #68

Jul 062013

Grand Cherokee

  • 147,200 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the air bag warning indicator illuminated with the sound of a chime. The failure occurred continuously until the engine was turned off. There was a recall associated with NHTSA campaign id number 12V527000( air bags). The part remained unavailable. The vehicle was taken to an authorized dealer who stated the malfunction was contributed to a fray air bag impact wiring connector. The vehicle was repaired. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 147,200.

- Takoma Park, MD, USA

problem #67

Aug 062013

Grand Cherokee 6-cyl

  • Automatic transmission
  • 118,242 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago but was informed by the manufacturer that the parts were not available. The manufacturer could not provide an estimated date for when the parts would become available. The contact had not experienced a failure. Updated 9/17/13

- Tarpon Springs, FL, USA

problem #66

Jul 312013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

- Chucky , TN, USA

problem #65

Jan 272013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that there was a recall associated with NHTSA campaign id number 12V527000 (air bags) however, the parts remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure.

- Mesa, AZ, USA

problem #64

May 152013

Grand Cherokee

  • 135,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving various speeds, the air bag warning indicator illuminated continuously until the engine was turned off. The malfunction recurred whenever the vehicle was in operation. The vehicle was included in NHTSA campaign id number 12V527000 (air bags) however, the part remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximate failure mileage was 135,000.

- Bastrop, TX, USA

problem #63

May 012012

Grand Cherokee

  • miles
My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all. I have yet to receive any recalls for my 2002 Jeep Grand Cherokee overland. I would like to know why I have not received any recall notices for the problems that have prompted Chrysler to issue recall notices for above issues.

- Winston, OR, USA

problem #62

Jun 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The VIN was not available. The vehicle had not experienced a failure.

- Camp Hill , PA, USA

problem #61

Jul 012013

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to vehicle air bag system occupant restraint control module. The consumer stated he received conflicting information regarding the recall. The first time he was informed the vehicle was not defective. Later, he received a letter inquiring about the status of the vehicle, which indicated, there was a problem. When he contacted the dealer, he was informed, the parts were not available.

- Orlando, FL, USA

problem #60

Jul 252013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer did not have the parts available for the repair. The contact stated that the expectancy for the recall service had surpassed a reasonable time frame. The manufacturer was not notified. The contact had not experienced a failure.

- Hampton , VA, USA

problem #59

Jul 152013

Grand Cherokee 8-cyl

  • miles
I received a recall M35/NHTSA 12V-527 over seven months ago, and the local dealership continues to tell me to keep calling back since the replacement parts are "not available." Because this is an airbag issue, this is unacceptable!

- Somers, CT, USA

problem #58

Jul 092013

Grand Cherokee

  • 56,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator illuminated upon engaging the ignition. There was a recall associated with NHTSA campaign id number 12V527000 (air bags), however the part was unavailable. The manufacturer was notified of the defect and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 56,000.

- Neptune, FL, USA

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