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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 19 of 22)

« Read the previous 20 complaints

problem #70

Aug 082013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. The contact had not experienced a failure.

- Weston, FL, USA

problem #69

Jun 072012

Grand Cherokee

  • 72,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. The failure also occurred during initial start up and the malfunction became progressively worse over a period of time. The contact referenced NHTSA campaign id number 12V527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximated failure mileage was 72,000.

- Coral Springs, FL, USA

problem #68

Jul 062013

Grand Cherokee

  • 147,200 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the air bag warning indicator illuminated with the sound of a chime. The failure occurred continuously until the engine was turned off. There was a recall associated with NHTSA campaign id number 12V527000( air bags). The part remained unavailable. The vehicle was taken to an authorized dealer who stated the malfunction was contributed to a fray air bag impact wiring connector. The vehicle was repaired. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 147,200.

- Takoma Park, MD, USA

problem #67

Aug 062013

Grand Cherokee 6-cyl

  • Automatic transmission
  • 118,242 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago but was informed by the manufacturer that the parts were not available. The manufacturer could not provide an estimated date for when the parts would become available. The contact had not experienced a failure. Updated 9/17/13

- Tarpon Springs, FL, USA

problem #66

Jul 312013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

- Chucky , TN, USA

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problem #65

Jan 272013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that there was a recall associated with NHTSA campaign id number 12V527000 (air bags) however, the parts remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure.

- Mesa, AZ, USA

problem #64

May 152013

Grand Cherokee

  • 135,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving various speeds, the air bag warning indicator illuminated continuously until the engine was turned off. The malfunction recurred whenever the vehicle was in operation. The vehicle was included in NHTSA campaign id number 12V527000 (air bags) however, the part remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximate failure mileage was 135,000.

- Bastrop, TX, USA

problem #63

May 012012

Grand Cherokee

  • miles
My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all. I have yet to receive any recalls for my 2002 Jeep Grand Cherokee overland. I would like to know why I have not received any recall notices for the problems that have prompted Chrysler to issue recall notices for above issues.

- Winston, OR, USA

problem #62

Jun 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The VIN was not available. The vehicle had not experienced a failure.

- Camp Hill , PA, USA

problem #61

Jul 012013

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to vehicle air bag system occupant restraint control module. The consumer stated he received conflicting information regarding the recall. The first time he was informed the vehicle was not defective. Later, he received a letter inquiring about the status of the vehicle, which indicated, there was a problem. When he contacted the dealer, he was informed, the parts were not available.

- Orlando, FL, USA

problem #60

Jul 252013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer did not have the parts available for the repair. The contact stated that the expectancy for the recall service had surpassed a reasonable time frame. The manufacturer was not notified. The contact had not experienced a failure.

- Hampton , VA, USA

problem #59

Jul 152013

Grand Cherokee 8-cyl

  • miles
I received a recall M35/NHTSA 12V-527 over seven months ago, and the local dealership continues to tell me to keep calling back since the replacement parts are "not available." Because this is an airbag issue, this is unacceptable!

- Somers, CT, USA

problem #58

Jul 092013

Grand Cherokee

  • 56,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator illuminated upon engaging the ignition. There was a recall associated with NHTSA campaign id number 12V527000 (air bags), however the part was unavailable. The manufacturer was notified of the defect and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 56,000.

- Neptune, FL, USA

problem #57

Jan 172013

Grand Cherokee 6-cyl

  • miles
I have not been able to get service for safety recall M35/NHTSA 12V-527 airbag system occupant restraint control module.

- Bayside, NY, USA

problem #56

Feb 012013

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 70,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while starting the vehicle the air bag warning indicator illuminated until the engine was turned off. There was a recall associated with NHTSA campaign id number 12V527000 (air bags); however, the part was unavailable. The manufacturer was notified yet they were unable to provide an expected date to honor the recall repair. The approximate failure mileage was 70,000. Updated 8/12/13

- Niceville, FL, USA

problem #55

Jul 072010

Grand Cherokee 6-cyl

  • 68,000 miles
This Jeep has failed me in every way possible. Its unsafe and unreliable. At 68K the transmission went out in the middle of a dangerous highway almost wrecked, Jeep said sorry warranty ran out at 65K. All 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. Radiator sprung a leak on Monday and parking brake failed/broke/took it in for the airbag check on May 16 two months ago and its is one of the bad ones..was told parts were ordered. Now the light is on and wont go off..was told I have no airbag at all that will deploy... very unsafe and unfair. Now its inspection time with this mess and no fix from Jeep. They need to handle this and get sued...they have put my life in danger many times.

- Fairfax , VA, USA

problem #54

Jul 012013

Grand Cherokee 6-cyl

  • 140,000 miles
Notified 1/3/13 of recall M35/NHTSA 12V-527. Continue to experience an illuminated airbag dash light but, to date, have not had an inadvertent airbag deployment. Dealer continues to say that the problem is not associated with the recall and I should simply bring the car in for repair. Meanwhile, after monthly calls, the dealer continues not to have the required part for repair and offers no assurance of when the part will be available. 6 months"?" for an 11 year old car. This seems an intentional delay and blatant disregard for the requirements of the ntmvsa. One can only guess as to the number of vehicles that will drop out of the repair pool if Chrysler is allowed to delay interminably.

- Elkton, MD, USA

problem #53

Jan 072012

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while starting the ignition, the air bag warning indicator illuminated until the engine was turned off. The failure recurred whenever the engine was in operation. There was a recall associated with NHTSA campaign id number 12V527000 (air bags); however the part was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The approximate failure mileage was 150,000.

- Loraine, OH, USA

problem #52

Jan 172013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated after receiving notification of NHTSA campaign I.D. number 12V527000 (air bag), he called the dealer to schedule an appointment for recall service. The dealer stated that they did not have parts available to remedy the vehicle defect. Six months after receiving the recall notification, the manufacturer still had not provided the dealer with the necessary parts to remedy the recalled vehicles. The contact had not experienced a failure.

- Ho-Ho-Kus, NJ, USA

problem #51

Jun 212013

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that they received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago but was informed that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

- Newburyport, MA, USA

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