10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2002 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

2002 Jeep Grand Cherokee Owner Comments (Page 20 of 22)

« Read the previous 20 complaints

problem #57

Jan 172013

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

I have not been able to get service for safety recall M35/NHTSA 12V-527 airbag system occupant restraint control module.

- Bayside, NY, USA

problem #56

Feb 012013

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 70,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while starting the vehicle the air bag warning indicator illuminated until the engine was turned off. There was a recall associated with NHTSA campaign id number 12V527000 (air bags); however, the part was unavailable. The manufacturer was notified yet they were unable to provide an expected date to honor the recall repair. The approximate failure mileage was 70,000. Updated 8/12/13

- Niceville, FL, USA

problem #55

Jul 072010

Grand Cherokee 6-cyl

  • 68,000 miles
This Jeep has failed me in every way possible. Its unsafe and unreliable. At 68K the transmission went out in the middle of a dangerous highway almost wrecked, Jeep said sorry warranty ran out at 65K. All 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. Radiator sprung a leak on Monday and parking brake failed/broke/took it in for the airbag check on May 16 two months ago and its is one of the bad ones..was told parts were ordered. Now the light is on and wont go off..was told I have no airbag at all that will deploy... very unsafe and unfair. Now its inspection time with this mess and no fix from Jeep. They need to handle this and get sued...they have put my life in danger many times.

- Fairfax , VA, USA

problem #54

Jul 012013

Grand Cherokee 6-cyl

  • 140,000 miles

A D V E R T I S E M E N T S

Notified 1/3/13 of recall M35/NHTSA 12V-527. Continue to experience an illuminated airbag dash light but, to date, have not had an inadvertent airbag deployment. Dealer continues to say that the problem is not associated with the recall and I should simply bring the car in for repair. Meanwhile, after monthly calls, the dealer continues not to have the required part for repair and offers no assurance of when the part will be available. 6 months"?" for an 11 year old car. This seems an intentional delay and blatant disregard for the requirements of the ntmvsa. One can only guess as to the number of vehicles that will drop out of the repair pool if Chrysler is allowed to delay interminably.

- Elkton, MD, USA

problem #53

Jan 072012

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while starting the ignition, the air bag warning indicator illuminated until the engine was turned off. The failure recurred whenever the engine was in operation. There was a recall associated with NHTSA campaign id number 12V527000 (air bags); however the part was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The approximate failure mileage was 150,000.

- Loraine, OH, USA

Search CarComplaints.com for these popular complaint phrases...

problem #52

Jan 172013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated after receiving notification of NHTSA campaign I.D. number 12V527000 (air bag), he called the dealer to schedule an appointment for recall service. The dealer stated that they did not have parts available to remedy the vehicle defect. Six months after receiving the recall notification, the manufacturer still had not provided the dealer with the necessary parts to remedy the recalled vehicles. The contact had not experienced a failure.

- Ho-Ho-Kus, NJ, USA

problem #51

Jun 212013

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that they received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago but was informed that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

- Newburyport, MA, USA

problem #50

Apr 112012

Grand Cherokee

  • 110,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that both the air bag and engine warning indicators would illuminate upon starting the vehicle. The warning indicator illuminated continuously until the vehicle was turned off. NHTSA recall campaign id number 12V527000 (air bags) was associated with the failure. The recall was scheduled to began in April of 2013 and the part was unavailable. The manufacturer was notified of the failure but was unable to provide an expected date for the remedy. The approximate failure mileage was 110,000.

- Exeter, RI, USA

problem #49

Jun 152010

Grand Cherokee 6-cyl

  • 80,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving 35 mph, the air bag light illuminated. The vehicle was taken the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 80,000.

- Milwaukee, WI, USA

problem #48

Feb 012013

Grand Cherokee

  • 131,449 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle could not pass state inspection due to the air bag warning light being illuminated. The contact received notification of NHTSA campaign number: 12V527000 (air bags) but was unable to have the vehicle repaired because the part needed to perform the recall service was not available. The manufacturer was contacted but could not provide a date in which the part would become available. The failure and current mileage was 131,449.

- Martinsville, VA, USA

problem #47

Feb 082013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 12V527000 (air bags) and stated that the part remained unavailable. The manufacturer was notified three times and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure related to the recall.

- Brentwood, MO, USA

problem #46

Dec 012012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee Laredo. The contact stated that the air bag warning light illuminated. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the parts were not available for repairs under NHTSA campaign number 12V527000 (air bag). The failure mileage was not available.

- Covington, GA, USA

problem #45

Jun 062013

Grand Cherokee 6-cyl

  • miles
It is six months since notification of the and I have yet to receive the part. I have call the dealership and Chrysler and neither can tell me when the part will be available. There is no explanation on why it is taking so long to get the part. My seat belt and airbag lights are on and this needs to be immediately resolved.

- Mcdonough, GA, USA

problem #44

Mar 012013

Grand Cherokee 8-cyl

  • 135,000 miles
Safety recall M35/NHTSA 12V-527 orc module airbag light is "on" and "seat belt" lights. Warning lights are on and do not go off. I took the car to the dealership in roswell, N.M. and they informed me the parts were unavailable and that Chrysler would contact me. To date this has not happened. The danger is a inadvertent deployment of the front airbags.. damage to the computer chip. The problem has now involved the seat belt warning lights to stay "on".

- Roswell, NM, USA

problem #43

May 202013

Grand Cherokee 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The vehicle was included in NHTSA campaign number: 12V527000 (air bags) however, the manufacturer stated the part for the recall repair was not available. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Amhurst, MA, USA

problem #42

Jun 032013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. The consumer has been unable to get the recall rectified, due to lack of parts.

- Anacortes, WA, USA

problem #41

Jan 272013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) five months ago and had not yet received an updated notice stating a remedy. The manufacturer was contacted and informed the contact that the part was not available. The contact had not experienced a failure.

- Capitol Heights, MD, USA

problem #40

Feb 082013

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags). The contact was unable to have the vehicle serviced because the part needed to complete the recall repair continued to remain unavailable for approximately four months. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure...updated 08-28-14 the consumer stated it had been over a year later and the issue still was not resolved. Updated 09/08/2014

- Santa Maria, CA, USA

problem #39

Nov 152012

Grand Cherokee 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime sounded. The vehicle was included in the recall under NHTSA campaign number: 12V527000 (air bags), and was taken to the dealer for recall service. The contact was then informed that the parts for the recall repair were not available. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Atlanta, GA, USA

problem #38

Dec 152010

Grand Cherokee 8-cyl

  • 108,616 miles
In December of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va. After surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, I took my vehicle to lustine Jeep in woodbridge, va. They looked over the vehicle and told me that it could not have happened the way I described it. After fighting with Chrysler they agreed to cover some of the cost of replacing the airbag. I was charged $600 total. Then in November of 2012 I learned that Jeep was recalling Grand Cherokee and Liberty in my vehicles age range for exactly what I described happened to me in 2010. Since that time I have spoken to numerous people from the Jeep dealership and from Chrysler. I have received one recall notice that told me I would be receiving a second notice once a vendor had been found to produce the new corrective part. I was also told that I could not request a refund of the $600 I was charged until I get the second notice. I was told to expect the second notice in March or April of this year but that has not happened. It is now almost June and Chrysler refuses to address this. I am driving around a vehicle that could pop its airbag at any moment and I cannot get Chrysler to address the money that was taken from me for a safety issue that they should have taken care of in 2010. Please help.

- Woodbridge, VA, USA

Read the next 20 complaints »

Not what you are looking for?