This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 12V527000 (air bags) and stated that the part needed to perform the repair was unavailable. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced any failures.
This vehicle is subject to recall 12V527000. 10 months later, there is no fix from Chrysler. We live in a safety inspection state. This vehicle cannot pass safety inspection with the air bag light on all the time. Our past safety inspection expired 8/31/13. Note that in our state, the safety inspection sticker is much larger than the registration sticker. It's easier for the police to detect expired safety than expired registration. We cannot legally drive this vehicle now & every consumer protection Agency I've called tells me we have no recourse. This vehicle cannot even be sold here, except for parts!!!! we need to have something to drive while Chrysler figures out how this can be fixed, but it seems they're allowed to assign the B team to this problem part-time - as long as they say they're working on it, who cares if a lot of people are stuck with long-term illegal vehicles. This is one heck of a way to treat customers, and there must be some **quick** avenue of redress for us, because we need a car now.
The contact owns a 2002 Jeep Grand Cherokee. The contact attempted to make an appointment to have the vehicle serviced under NHTSA campaign number: 12V527000 (air bags). The contact was informed that the parts were unavailable. The manufacturer was notified of the incident. The approximate failure mileage was 119000.... updated 10-17-13
The contact owns 2002 Jeep Grand Cherokee 4X4. The contact received recall notice NHTSA campaign number: 12V527000 (air bags) and attempted to make an appointment for the remedy. The contact was informed by the dealer that the part was not available. The air bag warning light was also illuminated. Manufacturer was made aware of the issue. The vehicle was neither repaired nor service under the recall requirements. The approximate failure mileage was 75000.....updated 10-21-13
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The air bag warning light was also illuminated. The dealer advised that the part was not available for repair to the air bags. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 136,000.
- Satellite Beach , FL, USA
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The contact owns a 2002 Jeep Grand Cherokee. The contact stated that there was a recall associated with NHTSA campaign id number 12V527000 (air bags) and the part needed to complete the repair was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that there was a recall associated with NHTSA campaign id number 12V527000 (air bags) and the remedy part remained unavailable. The manufacturer had not been notified of the problem. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The manufacturer was contacted and stated that the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure but was concerned of the safety consequences. The current mileage was 125,000.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. The VIN was not available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and the dealer informed him that the parts needed to complete the recall service were not yet available. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign number 12V527000 (air bags) several months ago and was informed by the manufacturer that the parts were not yet available. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and attempted to make an appointment for the remedy repairs. The contact was advised that the part was unavailable and there was no time frame given for availability. The contact stated that the airbag warning lamp illuminated sporadically. The vehicle was not repaired and the manufacturer was made aware of the issue. The approximate failure mileage was 45,500....updated 10-24-13 the consumer stated the light no longer flashed it was on constantly. As of October 3, 2013 all parts were still unavailable in order to complete the recall. Updated 11/4/2013
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag recall notice. The consumer stated the air bag light recently illuminated, while driving. When he contacted Chrysler, he was informed they were working with a supplier.
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated he received the recall notice back in January. However, the parts are not available.
I have a recall on my car I called the car maker the manufacturer told me that the parts were not available this is 8 month ago now my airbag light is lit I called them because the recall state this vehicles has a chance of experiencing an electrical overstress condition! it can damage one of the orc's computer chips this can cause the airbag light to light up and air bag to inadvertent deployment of front airbags increasing the risk of injury or of vehicle crash. I was told to take down to the dealer with the recall that way they can fix it. The part and labor is free of charge I called the dealer and I was told that I have to pay for it up front then reimburse the bill to the manufacturer for them to pay when they can. I do not have thousand of dollars that it will cost to fix the up front for this recall can some one tell me how to fix this problem.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. The failure also occurred during initial start up and the malfunction became progressively worse over a period of time. The contact referenced NHTSA campaign id number 12V527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximated failure mileage was 72,000.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the air bag warning indicator illuminated with the sound of a chime. The failure occurred continuously until the engine was turned off. There was a recall associated with NHTSA campaign id number 12V527000( air bags). The part remained unavailable. The vehicle was taken to an authorized dealer who stated the malfunction was contributed to a fray air bag impact wiring connector. The vehicle was repaired. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 147,200.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number 12V527000 (air bags) several months ago but was informed by the manufacturer that the parts were not available. The manufacturer could not provide an estimated date for when the parts would become available. The contact had not experienced a failure. Updated 9/17/13
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- San Jose, CA, USA