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10.0

really awful
Crashes / Fires:
19 / 0
Injuries / Deaths:
27 / 2
Average Mileage:
44,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 20 of 22)

« Read the previous 20 complaints

problem #50

Apr 112012

Grand Cherokee

  • 110,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that both the air bag and engine warning indicators would illuminate upon starting the vehicle. The warning indicator illuminated continuously until the vehicle was turned off. NHTSA recall campaign id number 12V527000 (air bags) was associated with the failure. The recall was scheduled to began in April of 2013 and the part was unavailable. The manufacturer was notified of the failure but was unable to provide an expected date for the remedy. The approximate failure mileage was 110,000.

- Exeter, RI, USA

problem #49

Jun 152010

Grand Cherokee 6-cyl

  • 80,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving 35 mph, the air bag light illuminated. The vehicle was taken the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 80,000.

- Milwaukee, WI, USA

problem #48

Feb 012013

Grand Cherokee

  • 131,449 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle could not pass state inspection due to the air bag warning light being illuminated. The contact received notification of NHTSA campaign number: 12V527000 (air bags) but was unable to have the vehicle repaired because the part needed to perform the recall service was not available. The manufacturer was contacted but could not provide a date in which the part would become available. The failure and current mileage was 131,449.

- Martinsville, VA, USA

problem #47

Feb 082013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 12V527000 (air bags) and stated that the part remained unavailable. The manufacturer was notified three times and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure related to the recall.

- Brentwood, MO, USA

problem #46

Dec 012012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee Laredo. The contact stated that the air bag warning light illuminated. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the parts were not available for repairs under NHTSA campaign number 12V527000 (air bag). The failure mileage was not available.

- Covington, GA, USA

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problem #45

Jun 062013

Grand Cherokee 6-cyl

  • miles
It is six months since notification of the and I have yet to receive the part. I have call the dealership and Chrysler and neither can tell me when the part will be available. There is no explanation on why it is taking so long to get the part. My seat belt and airbag lights are on and this needs to be immediately resolved.

- Mcdonough, GA, USA

problem #44

Mar 012013

Grand Cherokee 8-cyl

  • 135,000 miles

A D V E R T I S E M E N T S

Safety recall M35/NHTSA 12V-527 orc module airbag light is "on" and "seat belt" lights. Warning lights are on and do not go off. I took the car to the dealership in roswell, N.M. and they informed me the parts were unavailable and that Chrysler would contact me. To date this has not happened. The danger is a inadvertent deployment of the front airbags.. damage to the computer chip. The problem has now involved the seat belt warning lights to stay "on".

- Roswell, NM, USA

problem #43

May 202013

Grand Cherokee 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The vehicle was included in NHTSA campaign number: 12V527000 (air bags) however, the manufacturer stated the part for the recall repair was not available. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Amhurst, MA, USA

problem #42

Jun 032013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. The consumer has been unable to get the recall rectified, due to lack of parts.

- Anacortes, WA, USA

problem #41

Jan 272013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) five months ago and had not yet received an updated notice stating a remedy. The manufacturer was contacted and informed the contact that the part was not available. The contact had not experienced a failure.

- Capitol Heights, MD, USA

problem #40

Feb 082013

Grand Cherokee 4WD 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags). The contact was unable to have the vehicle serviced because the part needed to complete the recall repair continued to remain unavailable for approximately four months. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure...updated 08-28-14 the consumer stated it had been over a year later and the issue still was not resolved. Updated 09/08/2014

- Santa Maria, CA, USA

problem #39

Nov 152012

Grand Cherokee 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime sounded. The vehicle was included in the recall under NHTSA campaign number: 12V527000 (air bags), and was taken to the dealer for recall service. The contact was then informed that the parts for the recall repair were not available. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Atlanta, GA, USA

problem #38

Dec 152010

Grand Cherokee 8-cyl

  • 108,616 miles
In December of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va. After surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, I took my vehicle to lustine Jeep in woodbridge, va. They looked over the vehicle and told me that it could not have happened the way I described it. After fighting with Chrysler they agreed to cover some of the cost of replacing the airbag. I was charged $600 total. Then in November of 2012 I learned that Jeep was recalling Grand Cherokee and Liberty in my vehicles age range for exactly what I described happened to me in 2010. Since that time I have spoken to numerous people from the Jeep dealership and from Chrysler. I have received one recall notice that told me I would be receiving a second notice once a vendor had been found to produce the new corrective part. I was also told that I could not request a refund of the $600 I was charged until I get the second notice. I was told to expect the second notice in March or April of this year but that has not happened. It is now almost June and Chrysler refuses to address this. I am driving around a vehicle that could pop its airbag at any moment and I cannot get Chrysler to address the money that was taken from me for a safety issue that they should have taken care of in 2010. Please help.

- Woodbridge, VA, USA

problem #37

Feb 012013

Grand Cherokee

  • 122,000 miles
The Chrysler group notified me Jan/Feb of recall for a seconds notice of accidental front and side airbag deployment, this a day after my airbag light turns on. Called, got on list asap, waited, called repeatedly, will not drive. For as they stated in noticed "we are sincerely concerned about your safety". so I was as well. I bought this vehicle for these options specifically, and not have my two small children in a mid sedan surrounded by SUVS. So here I am, 4 mo later still making monthly payments, insurance, registration, rejection sticker (airbag light) and no drive. This is a ridiculous time period, I should at least be allowed to have them disconnected free of charge, for my car insurance will likely rise. But at least I could use it. Its basically an expensive cd player when I start it up once a week for its own good!

- Somerset, MA, USA

problem #36

May 012013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to a defective airbag system occupant restraint control module recall notice. The recall notice stated, the parts were not available. After three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.

- Richfield, MN, USA

problem #35

Mar 062013

Grand Cherokee 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to occupant restraint control module recall notice. The consumer stated the was an electrical sound coming from the dashboard area in the vehicle. The dealer wanted to charge the consumer $195 diagnostic fee. The consumer stated no one at the dealer wanted to assist him and open the case number. On March 6, 2013, while driving, the air bags inadvertently deployed. The consumer blacked out for a second or two, and was hit on the right rear passenger side bumper. The vehicle then slid forward as he tried to avoid hitting the left sidewall of the bridge, in which the vehicle went into a spin side ways.

- New Orleans, LA, USA

problem #34

Oct 282012

Grand Cherokee 4WD 8-cyl

  • miles
Chrysler has issued over 10 recalls on my 2002 Jeep Grand Cherokee and have failed to complete any of the required recall service. They have not received any parts from their suppliers to replace the defective parts covered under the recall. The amount of affected vehicles are over 950.000 Chrysler has still failed to resolve any of the outstanding recalls on my vehicle, and has not offered substitute transportation after 9 months that the numerous recalls were issued, and not resolved due to zero availability of replacement parts. This is a major safety liability that Chrysler is conveniently ignoring updated 06/4/13

- Great Neck, NY, USA

problem #33

May 152012

Grand Cherokee 8-cyl

  • 80,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime began to sound. The contact received notification of NHTSA campaign number: 12V527000 (air bags) but was unable to obtain the remedy because the part needed to complete the repair was not available. The manufacturer was made aware of the issue. The vehicle was not serviced per the recall nor repaired. The approximate failure mileage was 80,000.

- Des Plaines, IL, USA

problem #32

Dec 012012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id 12V527000 (air bags: Inadvertent air bag deployment) and contacted the dealer to secure an appointment for recall service. The dealer advised the contact that the parts needed to complete the repair had not become available. The contact was concerned because the vehicle could not be service within a reasonable time frame. The contact had not experienced a failure.

- Signal Hill, CA, USA

problem #31

May 132013

Grand Cherokee 8-cyl Diesel

  • miles
Received recall several months ago. Dealer says parts have not been made available.

- Wilson, NC, USA

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