10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2002 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

2002 Jeep Grand Cherokee Owner Comments (Page 21 of 22)

« Read the previous 20 complaints

problem #37

Feb 012013

Grand Cherokee

  • 122,000 miles

A D V E R T I S E M E N T S

The Chrysler group notified me Jan/Feb of recall for a seconds notice of accidental front and side airbag deployment, this a day after my airbag light turns on. Called, got on list asap, waited, called repeatedly, will not drive. For as they stated in noticed "we are sincerely concerned about your safety". so I was as well. I bought this vehicle for these options specifically, and not have my two small children in a mid sedan surrounded by SUVS. So here I am, 4 mo later still making monthly payments, insurance, registration, rejection sticker (airbag light) and no drive. This is a ridiculous time period, I should at least be allowed to have them disconnected free of charge, for my car insurance will likely rise. But at least I could use it. Its basically an expensive cd player when I start it up once a week for its own good!

- Somerset, MA, USA

problem #36

May 012013

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to a defective airbag system occupant restraint control module recall notice. The recall notice stated, the parts were not available. After three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.

- Richfield, MN, USA

problem #35

Mar 062013

Grand Cherokee 8-cyl

  • miles
2002 Jeep Grand Cherokee. Consumer writes in regards to occupant restraint control module recall notice. The consumer stated the was an electrical sound coming from the dashboard area in the vehicle. The dealer wanted to charge the consumer $195 diagnostic fee. The consumer stated no one at the dealer wanted to assist him and open the case number. On March 6, 2013, while driving, the air bags inadvertently deployed. The consumer blacked out for a second or two, and was hit on the right rear passenger side bumper. The vehicle then slid forward as he tried to avoid hitting the left sidewall of the bridge, in which the vehicle went into a spin side ways.

- New Orleans, LA, USA

problem #34

Oct 282012

Grand Cherokee 4WD 8-cyl

  • miles

A D V E R T I S E M E N T S

Chrysler has issued over 10 recalls on my 2002 Jeep Grand Cherokee and have failed to complete any of the required recall service. They have not received any parts from their suppliers to replace the defective parts covered under the recall. The amount of affected vehicles are over 950.000 Chrysler has still failed to resolve any of the outstanding recalls on my vehicle, and has not offered substitute transportation after 9 months that the numerous recalls were issued, and not resolved due to zero availability of replacement parts. This is a major safety liability that Chrysler is conveniently ignoring updated 06/4/13

- Great Neck, NY, USA

problem #33

May 152012

Grand Cherokee 8-cyl

  • 80,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime began to sound. The contact received notification of NHTSA campaign number: 12V527000 (air bags) but was unable to obtain the remedy because the part needed to complete the repair was not available. The manufacturer was made aware of the issue. The vehicle was not serviced per the recall nor repaired. The approximate failure mileage was 80,000.

- Des Plaines, IL, USA

Search CarComplaints.com for these popular complaint phrases...

problem #32

Dec 012012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id 12V527000 (air bags: Inadvertent air bag deployment) and contacted the dealer to secure an appointment for recall service. The dealer advised the contact that the parts needed to complete the repair had not become available. The contact was concerned because the vehicle could not be service within a reasonable time frame. The contact had not experienced a failure.

- Signal Hill, CA, USA

problem #31

May 132013

Grand Cherokee 8-cyl Diesel

  • miles

A D V E R T I S E M E N T S

Received recall several months ago. Dealer says parts have not been made available.

- Wilson, NC, USA

problem #30

Apr 082010

Grand Cherokee 4WD 6-cyl

  • miles
2002 Jeep Cherokee. Consumer writes in regards to air bag module recall notice and seeks reimbursement. The consumer stated Chrysler first informed him, he would receive a refund within 60 days, from the time he sent the invoice in, back in January. However, when the consumer contacted Chrysler months later, he was informed, he would not receive a refund. Recall # 12V527000.

- Staten Island, NY, USA

problem #29

Dec 112012

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign number: 12V527000 (air bags). The contact called the dealer and the manufacturer in an attempt to schedule an appointment for the recall service however, neither could advised the contact on when the parts needed to complete the service would become available. The vehicle was not serviced. The contact had not experienced a failure.

- Forney, TX, USA

problem #28

Dec 122012

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated after receiving a recall notice for NHTSA campaign number: 12V527000 (air bags) the contact called the dealer to make an appointment. The dealer stated the part was not available to remedy the vehicle and they had no idea when the part would be available. The contact stated it's been four months since the contact received a recall notice. The contact also called the manufacturer regarding when the part would be available. The manufacturer also did not give a date regarding when the part would be available to remedy the vehicle. The contact had not experienced a failure...updated 09-18-13

- Lafayette, IN, USA

problem #27

Jan 012013

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags: Inadvertent bag deployment) and contacted the dealer to secure an appointment for recall service. The contact was advised by the dealer that the parts needed to complete the repair were not yet available. The dealer was unable to provide an estimated time for the recall parts to become available. The manufacturer was not contacted. The current mileage was 80,000.

- Jackson , MI, USA

problem #26

Dec 012010

Grand Cherokee 6-cyl

  • Automatic transmission
  • 90,000 miles
The contact owns a 2002 Jeep Grand Cherokee Laredo. The contact stated that while driving approximately 55 mph, the driver and passenger side front air bags deployed inadvertently. The air bag warning light illuminated as the failure occurred. The contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. The contact later received notification of NHTSA campaign id number: 12V527000 (air bags) after the failure occurred. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000 and the current mileage was 100, 000. Updated 10/18/13

- Bay City , TX, USA

problem #25

Jan 022013

Grand Cherokee 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received a notice for NHTSA campaign number: 12V527000 ( air bags) and was very concerned since he believed the failure specified in the notice was a very serious safety issue and the parts were not available. The dealer was not contacted. The manufacturer was made aware of his concern but they were not able to provide a time frame of when the parts would become available. The contact had not experienced a failure. The current mileage was 114,000.

- Newport , RI, USA

problem #24

Feb 062012

Grand Cherokee 6-cyl

  • miles
Recibi el primer "safety recall M35/NHTSA-12V-527 airbag system occupant restraint control module. El dealer me requiere la segunda noticacion para poder areglar el vehiculo Y todavia a la fecha de hoy no le he recibido yo hice el primer complaint con ustedes el dia marzo 2013 Y el numero de complaint ES10503125. Gracias.

- Ponce, PR, USA

problem #23

Feb 012013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Cherokee Laredo. The contact received a recall notice for NHTSA campaign number: 02V099000 (air bags). The contact attempted to have the vehicle repaired under the recall but was informed that the parts were not available. The contact also mentioned that the notice was received 3 months ago. The manufacturer was contacted. The contact had not experienced a failure.

- Dickson , TN, USA

problem #22

Jan 092013

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign id number: 12V527000 (air bags). The manufacturer was contacted but was unable to provide an expected date for the parts to become available to complete the recall repair, as mentioned in the recall summary. The contact had not experienced failure.

- Denver, CO, USA

problem #21

Dec 152012

Grand Cherokee 6-cyl

  • 102,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer for diagnosis. The technician stated that the occupant restraint control module was defective and would have to be replaced but the part was unavailable. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 102,000.

- Florissant, MO, USA

problem #20

Nov 292012

Grand Cherokee 6-cyl

  • 101,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light would intermittently illuminate. In addition, the anti-theft system would malfunction. The contact received notification of NHTSA campaign id number: 12V527000 (air bags). The contact spoke with the dealer and was advised that the parts needed to complete the recall repair were not available. The dealer was not able to provide a date in which the parts would become available. The manufacturer was not contacted. The failure mileage was 101,000.

- Holiday, FL, USA

problem #19

Feb 062012

Grand Cherokee 6-cyl

  • miles
I receipt safety recall M35/NHTSA 12V-527 on February 2013, every day call to the office dealer and said, I am not receipt the part. Please call again. I have problem because the airbag warning light is permanent on. Thank you so much for your attention and this problem.

- Ponce, PR, USA

problem #18

Nov 202012

Grand Cherokee

  • miles
I was sent a letter from Chrysler about my Jeep Grand Cherokee airbag problem. In November of 2012 this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate. I contacted our mechanic here in bend, Oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem. I did not allow my daughter to drive the car and had the repair made at a cost of about $500 dollars. Shortly after this repair, I received the recall notice from Chrysler and talked to my mechanic who confirmed that this is exactly the repair that was made. I send Chrysler the repair bill as they stated on the recall form. Two weeks ago I received a phone call from Chrysler informing me that the parts are not available to fix this problem and they are not sure of what is causing the problem, therefore they will not be refunded for this repair. Chrysler is trying to delay or deny this very serious safety issue and I do not appreciate the way this was handled.

- Bend, OR, USA

Read the next 17 complaints »

Not what you are looking for?