10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
31 / 2
Average Mileage:
44,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments (Page 4 of 22)

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problem #377

Apr 062015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light remained illuminated for an extended period of time. The contact notified the dealer for months and they were not able to provide the repair within a reasonable time frame for NHTSA campaign number: 15V046000 (air bags). The manufacturer was unable to provide a time frame of when the parts would be supplied to the dealer. The failure mileage was not available. Parts distribution disconnect.

- Cedar Rapids, IA, USA

problem #376

Sep 102015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light was illuminated for an extended period of time. One dealer indicated that the part was not available beyond a reasonable time frame. The contact called for weeks and was not able to obtain the part for a manufacturer recall concerning the air bags. The vehicle was taken to a second dealer who replaced the part for the air bag recall. The air bag warning light went off after the dealer's repair. The manufacturer was notified of the failure. The failure mileage was not available.

- Cuba, MO, USA

problem #375

Feb 202015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Concord, NH, USA

problem #374

Feb 052014

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/16 updated 5/10/16.

- Kalamazoo, MI, USA

problem #373

Mar 092015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and the dealer was unable to supply the part for the recall repair beyond a reasonable time frame. The manufacturer was also contacted and was unable to determine when the second notice would be sent to the contact to indicate that the parts were available. The contact was unable to determine when the vehicle would be repaired. The contact had not experienced a failure. Parts distribution disconnect.

- Oak Harbor, WA, USA

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problem #372

Jun 012015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V046000 (air bags) was received in June of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- West Hartford, CT, USA

problem #371

Apr 012014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lathrup, MI, USA

problem #370

Jan 272015

Grand Cherokee

  • 94,000 miles
This vehicle was recalled over a year ago on recall R-06,15V-046 dealer has done the temporary fix that was supposed to hold until the final module was replaced. We continually get notifications this needs to be completed but the dealers state there are no parts. Is NHTSA ever going to force crysler/Jeep to complete this recall? it originally started in 2012 with 12V527

- New Braunfels, TX, USA

problem #369

Jan 282015

Grand Cherokee

  • 160,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator illuminated continuously. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000. VIN tool confirmed parts unavailable.

- Chicago, IL, USA

problem #368

Feb 012015

Grand Cherokee

  • 200,000 miles
In early 2015 I was notified that parts would not be available until the end of the year for the airbag system recall. I have still not been notified to schedule the recall remedy. I have had a red airbag warning light on solid all of last year (2015) and currently.

- Kirkland, WA, USA

problem #367

Dec 132014

Grand Cherokee

  • 130,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated after the vehicle was serviced under NHTSA campaign number: 12V527000 (air bags). The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 130,000. VIN tool confirms parts not available.

- Dallas, PA, USA

problem #366

Jan 252016

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

- Fort Worth, TX, USA

problem #365

Mar 162015

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 03/10/16 the consumer stated the vehicle was repaired on 1/29/16.

- Port Charlotte, FL, USA

problem #364

Mar 092015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.

- Stayton, OR, USA

problem #363

Feb 062015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm Bay, FL, USA

problem #362

Jan 152015

Grand Cherokee

  • 0 miles
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stockton, AL, USA

problem #361

Jan 012014

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/04/16

- Hialeah, FL, USA

problem #360

Jan 092016

Grand Cherokee

  • 191,446 miles
Occupant restraint control recall - I just had this part replaced at a Jeep dealership. When I turned my vehicle on, I noticed that both the airbag and seatbelt lights are still on. I immediately went back into the dealership and spoke with the service employee and they stated that they were only authorized to replace the module and refused to tell me whether the problem was resolved or if my airbags are properly functioning. How can I know for sure if the problem has been resolved if the lights which indicated the problem are still on?

- Winter Springs, FL, USA

problem #359

Feb 012015

Grand Cherokee

  • 168,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While operating the vehicle, the air bag sensor light illuminated, which indicated that the air bag system was faulty. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. In February of 2015, the recall notice for NHTSA campaign number: 15V046000 (air bags) was received. After contacting the dealer on multiple occasions, the contact was informed that the part needed to repair the vehicle was not available and no estimated time for receiving the part could be given. The failure mileage was 168,000.

- Cibol, TX, USA

problem #358

Jan 282015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Gainesville, GA, USA

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