Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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pretty bad
Typical Repair Cost:
Average Mileage:
94,437 miles
Total Complaints:
25 complaints

Most Common Solutions:

  1. both motor and regulator replaced (9 reports)
  2. replace window regulator (7 reports)
  3. not sure (6 reports)
  4. put a screw in it to hold up window (1 reports)
  5. removed door panel, place plastic hanger & zip ties in door (1 reports)
  6. replace plastic cable retainer with aluminum retainer (1 reports)
2002 Jeep Grand Cherokee windows / windshield problems

windows / windshield problem

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2002 Jeep Grand Cherokee Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #5

Jun 182008

Grand Cherokee

  • Automatic transmission
  • 66,000 miles


Have a problem with your power windows? Contact Jeep Corporation at 1-800-853-1403 to file a complaint about this in hopes for a recall. Within one month three out of four windows in my Jeep stopped working suddenly. I've done some research on the internet regarding this and have found hundreds of stories from customers with the same problem. This is a very expensive fix and Jeep/Chrysler should be responsible for their faulty manufacturing. Please take a moment to file a complaint about these windows or any type of Jeep problem to 1-800-853-1403, it only takes a few moments of your time.

- , Bradenton, FL, USA

problem #4

Aug 042006

(reported on)

Grand Cherokee LE

  • 50,000 miles

As of Aug 2005, 3 window regulators have broken, 2 in 2 weeks time. I found NUMEROUS complaints about multiple window regulator failures from other owners on the Internet.

- , River Ridge, LA, USA

problem #3

Aug 162007

(reported on)

Grand Cherokee Laredo 4.0L 6

  • Automatic transmission
  • 88,000 miles

I took my Jeep to the shop to get the window fixed and the guy there said they had just got done fixing the same issue on the same model of vehicle. He said that this is a common issue on this vehicle.

- , Charlotte, NC, USA

problem #2

Jun 132007

(reported on)

Grand Cherokee Laredo 4.7L V8

  • Automatic transmission
  • 93,000 miles

Today, I tried to roll up my front passenger side power window, and it wouldn't roll up. I had to disassemble the door panel and push up the window manually. The likely cause is the motor.

- , Brooklyn, 14610, USA

problem #1

Feb 012006

(reported on)

Grand Cherokee

  • 81,000 miles

product to replace a "jeep only part"' , window won't even stay up with out motor and regulator. All jeep can say is "it's not under warranty"

- , Jonesborough, TN, USA

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