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Power Window Motor Failed, Won't Stay Up

2002 Jeep Grand Cherokee

This problem may be covered under warranty. Ask your Jeep dealer.

8.3

pretty bad
Typical Repair Cost:
$300.00
Average Mileage:
88,692 miles
Total Complaints:
23 complaints

Most Common Solutions:

  1. both motor and regulator replaced (7 reports)
  2. replace window regulator (7 reports)
  3. not sure (6 reports)
  4. put a screw in it to hold up window (1 reports)
  5. removed door panel, place plastic hanger & zip ties in door (1 reports)
  6. replace plastic cable retainer with aluminum retainer (1 reports)
2002 Jeep Grand Cherokee windows / windshield problems

windows / windshield problem

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2002 Jeep Grand Cherokee Owner Comments

problem #23

Sep 012006

Grand Cherokee

  • Automatic transmission
  • 37,000 miles

A D V E R T I S E M E N T S

I know it says to report each problem separately but this is the same problem with 3 different windows since I have had the car. First the driver side front window went in 2006. I had it fixed. Then the passenger side front window went. The latest is the driver side back window. I have not yet had the last to fixed because at $500 a pop it is quite expensive.

I wonder why they never had a recall for this issue?

- , Myrtle Beach, SC, USA

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problem #22

Jan 082012

Grand Cherokee Lorado 4.0L

  • Automatic transmission
  • 96,320 miles

passenger window failed 2 years ago. pain dealer 450.00 to put new regulator.

this is why i will buy next car with a 10year or 100,00 thousand MILE GUARANTEE. NOT A US MANUFACTURE OR NOT GOVERNMENT MOTORS CAR.

- , Yuma, AZ, USA

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problem #21

Nov 182011

Grand Cherokee Laredo 4.0ll6

  • Automatic transmission
  • 59,675 miles

Again this type of problem is placing my daughter in bad situations. She cannot close the window to protect herself from vandals and she could not leave the car in this condition in this section of town. Really, really dangerous.

- , Luthervulle, MD, USA

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problem #20

Aug 012011

Grand Cherokee Laredo 4.0ll6

  • Automatic transmission
  • 59,209 miles

A D V E R T I S E M E N T S

This is really dangerous. My daughter drives this car. The window would not go up while she was out in a bad section of town. She could not protect herself.

- , Luthervulle, MD, USA

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problem #19

Sep 102011

Grand Cherokee Limited V6

  • Automatic transmission
  • 87,000 miles

I have owned several Jeep Grand Cherokees (all given to me fortunately). I have had nothing but problems with all 3. I hate Jeep. I will never buy a Jeep. I have replaced window regulators no less than 4 times. I have never heard of anyone having to do this in any other vehicle, only Jeeps.

- , Millsboro, DE, USA

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engine complaint electrical issue heater complaint transmission complaint paint defect Grand Cherokee recall
problem #18

Jul 132011

Grand Cherokee Laredo 4.0L

  • Automatic transmission
  • 130,000 miles

I have had this Jeep since 2002 and on 2 separate windows the motor has failed a total of 4 times. I had the motor replaced 3 times and on the 4th time I just put a screw in it to hold up the window. It is too expensive to keep replacing the motor when Jeep has a problem with these motors.

- , Miami, Florida, USA

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problem #17

Jun 262010

Grand Cherokee Laredo 4.7L V8

  • Automatic transmission
  • 90,000 miles

A D V E R T I S E M E N T S

I did it myself. I took door panel and took my time but got it done.

- , Burlington, WI, USA

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problem #16

Sep 142010

Grand Cherokee 4.0L

  • Automatic transmission
  • 95,000 miles

I've had 3 windows in my Jeep go bad. The only one that works anymore is the drivers window. Anyone know if Jeep is doing anything about this problem?

- , Covington, KY, USA

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problem #15

Dec 282010

Grand Cherokee

  • Automatic transmission
  • 115,000 miles

The plastic piece on the window lift mechanism that holds the cable is a piece of CRAP. The cable pulls through the top of the plastic retainer and the only solution till now was to buy a whole new window regulator assembly. I designed an aluminum block to replace the plastic retainer and have had no problem since. Best part is, It only cost about 20 bucks. If you buy a new regulator assembly, guess what, its gonna break again. If you want one of these aluminum replacement parts let me know. steve banks at banks machine dot com

- , Easley, SC, USA

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problem #14

Oct 212010

Grand Cherokee

  • 98,588 miles

Driver door window regulator failed, dropping the window into the door. I live in a cold snowy mountainous area with rain and snow forecasted for the next week!

- , Weed, CA, USA

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problem #13

Dec 312008

Grand Cherokee Overland 4.7L High Output

  • Automatic transmission
  • 105,633 miles

A D V E R T I S E M E N T S

My window went down thru drive thru a day before Christmas, and then wouldn't go back up. Well I live in Canada and the temperature was -15 C or 5 Ft. So there was no option for me I had to get it repaired immediately. Well $700.00 later, and the next day it wouldn't close again, and the dealer then again fixed it. How many levels of bad is this. If Jeep reads this I have had three of your Grand Cherokees now, and this last model is making me very fearful of buying another one.

- , Aurora, ONT, Canada

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problem #12

Sep 052009

Grand Cherokee Laredo V8

  • Automatic transmission
  • 102,500 miles

I had the same problem as others did. My drivers side rear window just stopped working. Took it all apart to see that the cable had chewed up the cheap plastic. Went on ebay and got a new window regulator for less than $50 and put it in myself. I refuse to pay a garage to do something that I think I can do myself!!!!

- , Selkirk, NY, USA

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problem #11

Apr 012010

Grand Cherokee Limited V8

  • Manual transmission
  • 108,000 miles

We just bought this Jeep 3 months ago at the dealership. The rear drivers side window rolled down as it should, then never went back up! We can hear the window motor running. It would cost over $400 at the dealership to fix, but we are buying the part at the auto salvage for $90.00 and installing our self. We are also disputing it with Jeep for a reimbursement, We were told this is a common problem with this vehicle.

- , Colorado Springs, CO, USA

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problem #10

Jul 142009

Grand Cherokee V6

  • Automatic transmission
  • 76,000 miles

THE PROBLEMS I HAVE HAD HAVE BEEN ENDLESS. WE RIGGED IT UP BECAUSE THE MECHANIC SAID IT WOULD COST $380 TO FIX, AND I AM UNEMPLOYED SO I DO NOT HAVE FUNDS LIKE THAT TO FIX MY WINDOW. I ALSO CAN NOT BELIEVE THIS ISSUE HAS NOT HAD A RECALL, BAD ECONOMY OR NOT... COME ON... WE REMOVED THE DOOR PANEL PLACED A PLASTIC HANGER AND ZIP TIES TO KEEP THE WINDOW FROM FALLING DOWN IN THE DOOR, BUT IT STILL FALLS AN INCH OR TWO. I HAVE TO USE A HUGE SUCTION CUP ON THE INSIDE TO KEEP IT FROM FALLING DOWN AN INCH, BUT I CAN NOT HEAR MY DAUGHTER TALK TO ME FROM THE BACK DUE TO THE ROAR OF THE SLIGHTLY OPEN WINDOW. APPARENTLY THIS IS THE 4TH TIME A WINDOW HAS FALLEN ON THIS CAR, PER PREVIOUS OWNER.

- , ORLANDO, FL, Pacific Islands (US)

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problem #9

Jun 062009

Grand Cherokee Limited V6

  • Automatic transmission
  • 160,000 miles

A D V E R T I S E M E N T S

I have had this Jeep since 2002 and on 3 separate windows the motor has failed a total of 4 times. I had the motor replaced 3 times and on the 4th time I just put a screw in it to hold up the window. It is too expensive to keep replacing the motor when Jeep has a problem with these motors.

- , Cumberland, RI, USA

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problem #8

May 052009

Grand Cherokee LE 4.0L V6

  • Automatic transmission
  • 101,000 miles

Drivers side window suddenly wouldn't roll up. Tried to correct the problem by taking the door panel off. Could hear the motor, but it was if the window was off track. Took the jeep in to dealership and the window regulator was replaced. Free, under warranty. Friends jeep had the same problem on passenger side. It wasn't covered. It was a $300 fix.

- , Portsmouth, VA, USA

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problem #7

Jan 222003

Grand Cherokee Laredo 4.7L

  • Automatic transmission
  • 64,000 miles

Driver window failed. Typical. Long laundry list of problems with this jeep. Most disappointing is that when under warranty the answer from jeep service was always "can not duplicate the symptom" translation- "we do not want to fix any issue until your warranty expires and we can charge you for it!" One time I brought this jeep in because the lights were out on the instrument panel- car was under bumper to bumper warranty- service guy said "can not duplicate the problem" asked for the manager and he said the same. No lights on the dash. Black as night. they can't see the problem. I am convinced that jeep service personal are encouraged, if not required, to deny all claims that warranties will cover. Needless to say that once the warranty was up I would receive a list of issues that need "immediate attention" whenever my car was in for routine oil changes.

- , Boston, MA, USA

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problem #6

Dec 122008

Grand Cherokee Limited V8

  • Manual transmission
  • 77,000 miles

This is bullshit!!!! My mother has the same year, make, model and had the same thing happen to her last year and it cost her big bucks...I don't have that kind of money to be putting into my vehicle..Right now i have it held up with cardboard..

- , Streamwood, IL, USA

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problem #5

Jun 182008

Grand Cherokee

  • Automatic transmission
  • 66,000 miles

Have a problem with your power windows? Contact Jeep Corporation at 1-800-853-1403 to file a complaint about this in hopes for a recall. Within one month three out of four windows in my Jeep stopped working suddenly. I've done some research on the internet regarding this and have found hundreds of stories from customers with the same problem. This is a very expensive fix and Jeep/Chrysler should be responsible for their faulty manufacturing. Please take a moment to file a complaint about these windows or any type of Jeep problem to 1-800-853-1403, it only takes a few moments of your time.

- , Bradenton, FL, USA

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problem #4

Aug 042006

(reported on)

Grand Cherokee LE

  • 50,000 miles

As of Aug 2005, 3 window regulators have broken, 2 in 2 weeks time. I found NUMEROUS complaints about multiple window regulator failures from other owners on the Internet.

- , River Ridge, LA, USA

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problem #3

Aug 162007

(reported on)

Grand Cherokee Laredo 4.0L 6

  • Automatic transmission
  • 88,000 miles

I took my Jeep to the shop to get the window fixed and the guy there said they had just got done fixing the same issue on the same model of vehicle. He said that this is a common issue on this vehicle.

- , Charlotte, NC, USA

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problem #2

Jun 132007

(reported on)

Grand Cherokee Laredo 4.7L V8

  • Automatic transmission
  • 93,000 miles

Today, I tried to roll up my front passenger side power window, and it wouldn't roll up. I had to disassemble the door panel and push up the window manually. The likely cause is the motor.

- , Brooklyn, 14610, USA

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problem #1

Feb 012006

(reported on)

Grand Cherokee

  • 81,000 miles

product to replace a "jeep only part"' , window won't even stay up with out motor and regulator. All jeep can say is "it's not under warranty"

- , Jonesborough, TN, USA

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