This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my 2002 Jeep Grand Cherokee new. Since that time I have had to replace the regulator in the window mechanism three times. The front driver's side window went out while the vehicle was still under warranty. The front passenger side window went out after three years and the rear driver's side window went out six months later. In all cases when this happened the window falls down into the door and will not stay in the up position. The last time it happened was during a freezing rain storm with my 16-month old in the back seat. Not being able to keep a window closed is a hazard in many ways. Things can blow into the vehicle, things can blow out of the vehicle into the roadway, etc. When I mentioned to the dealer that replaced the most recent regulator that three of the same component going out was a little more than a coincidence, he agreed and said their shop had replaced quite a few of those lately. I have literally rolled down the back window less than 20 times ever since having the vehicle so I know it is not "wear and tear." This is obviously a component defect.
2002 Jeep Grand Cherokee. Steering wheel began making strange sounds. Steering gear and associated parts were replaced. Shortly after, strange sounds returned, the steering began to become completely unassisted at low speeds for a brief second. The problem causes quite a scare and causes temporary loss of control. This is associated with low speed idle. Damage is imminent without repair. This problem is well documented among Jeep chat rooms. Second well documented problem among Jeep owners. Faulty power window units that fail without warning and cause window to be stuck up or down. This causes driver to be forced to drive with open non responding windows in a variety of weather conditions, obvious safety and health hazard. Third chronic hazard well known to Jeep owners as well as Jeep. The blend doors on A/C consistently fail right after warranty period. This causes a failure of the defroster and obvious danger, as well as drivers are forced to drive with constant unheated airflow until costly repair. Jeep is well aware of these problems but refuses to acknowledge a consistent problem and offer correction for all affected vehicles.
: the contact stated the passenger side front and rear and the driver side front power windows slid down on their own and would not come back up. There was a broken white plastic piece noted inside the window. The contact replaced the driver side front window. The dealership was contacted. Additionally, once while driving on a dry highway at 60 mph, the cruise control was set at 60 mph; when the contact depressed the brake, the cruise control did not deactivate and accelerated until the gas pedal went to the floor. The contact applied the brake again and the vehicle slowed to a stop.
After reading almost all complaints with other 2002 Jeep Grand Cherokee, I have to put in my two cents worth. I can relate to almost every complaint that there is. I just had both my front left and right window regulators replaced a month and a half apart, one just today at $327 with my employee discount. (I work for a car dealership) last month, I have had almost $500 worth of repairs for my power steering pump problems. I have had my brake rotors turned and resurfaced and am in need of doing it again. Then on the other hand, I have experienced problems with my dual control panel not working correctly which I have not have repaired yet because I don't have the money for that one and didn't know at the time that it was a problem. Then when my Jeep was under warranty I have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that I can't think of at the moment. I have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the Jeep dealer has not been able to recognize as a problem. I feel that those new Chrysler commercials are not up to par as american and german engineering. Those germans know how to build vehicles in the first place and help repair them as the problem seem necessary.
I shut the passenger door and my window fell. This is the third time this year for this to happen. First it was the driver side and then the driver side passenger window. The guy at the Jeep place said that this is a common failure with the Grand Cherokee. This is $450 for each time.
- Williamsburg , VA, USA
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I have a 2002 Jeep Grand Cherokee and I have now had the third different power window failure since I bought the vehicle new. The window, when fails, falls down in its track and on one occasion happened while I was driving and it startled me. I have spent hundreds of dollars on the previous two failures only now to have a third failure. Both front windows failed and now the rear left has failed.
Drivers and passenger side windows have fell inside the door while parked. Chrysler needs to replace this defective part that controls the window. When this happens it leaves your car unprotected to thieves and weather conditions.
Front passenger side electric window cable broke. Window would not move and then fell inside of door. Dealer stated that this is a common problem. Approximately one year ago same problem happened with driver side front window.
My 2002 Jeep Grand Cherokee has only 55K miles on it and the door\regulator motor for the drivers side and passenger side windows broke. I was informed that this is a common occurrence with Jeep. This is not normal that there are failures of this type. It is 650 dollars to replace both door regulators. This issue needs to be resolved.
Mid summer my driver side window fell down, I thought with the help of my 5 year old son. The dealer charged me $500 to replace the power window actuator. Today, my passenger window fell also. I'm on disability, haven't worked in almost a year - how can I afford to fix this same problem again? I'm glad to see I'm not the only one.
Right rear passenger power window regulator failed on 10/3/05, and the window fell down. Cost to replace $370. While at the repair shop picking up the vehicle, the right front power window regulator failed. Regulator also had to be replaced, total for the day $725.
I was picking up my children from school on 8/26/05 when we had got home the kids had got out of the car and when my son shut the left passenger side door the window fell down and I had it on lock tried to get it to go back up you could here the motor but it would not take it up but it would take it down. Finally had to put a garbage bag over it until I could figure out how to get it up. Called to find out how much it would cost and they said around $300 but they could get it up for me for $100. Then on 9/9/05 we had went out to dinner, after dinner we stopped at my parents house my older son got out to go in and when he shut the door the right passenger side window just fell down. Same thing all over again now I am at a replacement cost of around $600 plus whatever labor is. As I was reading under all the complaints I found that I am not the only one that has had this same problem, this is a safety problem what if there was a storm and you are driving down the road and the regulator fails what would happen? this really needs to be checked into because people have infant children that ride in the back passenger seats.
I was driving on sr 70 when I felt my Jeep slugging then I looked at the gauge and noticed that it was all the way to the boiling point. Then I pulled over to the side of the road because I wasn't sure what had happened. Called my dad he came and looked at my Jeep and found that the fan had busted we had been able to put enough water in it to get it to wal-mart where we came to the conclusion that it had a hole in the radiator. There was pieces everywhere from the shroud. The next day had it towed to firkins in bradenton it was out of warranty so I ended up paying $1131.45 for this to be fixed. Now ever since this has been fixed my check engine light comes on for awhile then goes off. This happened with the fan on 8/17/04 now both power windows in the back are not working just the other day my son got out of the Jeep shut the door and down came the window neither of the back windows work had it checked out and it will cost me $300 per window for the bearings what is going to happen next the front ones. I thought when I bought this brand I was getting a good value but turns out all I have had is a nightmare.
On 9/6 driver side power window regulator failed. Went to Firestone for repair cost was 420 dollars. 2nd time part was replaced, first time was within warranty period. 3 days later same exact part failed in passenger side door. Car has less than 50K miles on it.
My Jeep is only a year and a half old and I already have to replace the door\regulator motor for the power window. The vehicle has only 39,000 miles and that's 3,000 more than the warranty covers. I ordered the part from the local dealer and its on a month back order. I asked the dealer if that might be a red flag that there is a problem!.
A D V E R T I S E M E N T S
- Greenbrier, AR, USA