This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Grand Cherokee. Whenever the contact depresses the brake pedal, the steering wheel and front end shake and the brake pedal vibrates. The contact has changed the brakes and rotors five times. The vehicle was taken to the dealer twice and they stated that the brakes and rotors were defective. The current mileage was 160,000 and failure mileage was 6,000. Updated 5/19/08 updated 05/19/08.
At 13000 miles the steering wheel violently shakes when braking at 30 mph. Dealer checked and said all was ok. While evacuated for katrina an indpendent mechanic said the rotor was warped and did something to them. At 32000 miles the shaking became worse. Called dealer and asked about warranty/recall and was told not applicable. Just spent $500 to replace rotors in front. Back needs work also.
The contact owns a 2004 Jeep Grand Cherokee. The current mileage was 34,081. The rotors were replaced May 1, 2006 due to the vibration of the brakes. When applying the brake the vehicle would vibrate, this began on May 1, 2007. The mechanic stated that the rotors needed to be replaced again. The failure mileage was 33,000.
Problems with braking system. Car has a pulsation in braking system. Dealer replaces and/or cuts rotors and problem re-appears. Vehicle has been to the dealer 10 times in the past 30 months for this exact problem.
The contact owns a 2004 Jeep Grand Cherokee. The vehicle vibrates while driving and worsened at speeds between 55-60 mph. The front rotors were replaced at 44,000 miles on 05/2006. The vehicle began vibrating again and the rear rotors at 47,000 miles shortly after the front rotors. The front rotors were replaced again on 04/2007 at 59,000 miles. The contact stated that 4,000 miles after the warranty expired, the transmission failed and had to be replaced. The current mileage was 63,700.
- the contact stated that the 2004 Jeep Grand Cherokee's front rotors were warp due to poor caliper design. He needed to upgrade the oe-um on the brake caliper and disc. While driving at 60 mph with dry weather he applied the brakes, but the brake the pedal pulsated abnormally. He took the vehicle to dealership for repairs, but the parts were difficult to find. He returned for repairs twice, but they did not do any thing to vehicle because it was no longer under warranty. The failure mileage was 29500, and the current mileage was 30300.
- the contacted stated that the steering felt stiff when attempting to turn to the right or left. The contact took the vehicle to the dealer, and was told he needed to replace the steering gear box. The odometer reading was 30000 at the time of the failure. The vehicle has not been repaired. The contact continued to have the problem with the steering stiffness, and he took the vehicle back. T the steering wheel vibrates due to warped brake rotors. He had them repaired, however, he continued to have problems with the rotors.
I took my 2004 Jeep Grand Cherokee to the dealer at just 39,000 km. After experiencing a grabbing / pulsing sensation on braking. The dealer indicated that all four rotors were warped"?" seems a little early. I am following up with daimler.
: the contact stated while applying brake pressure at various speeds, there was an increased stopping distance, and the vehicle jerked from side to side without warning. The vehicle was inspected by a dealer who determined the rotors needed to be replaced. Afterwards, the problem persisted. The manufacturer was not alerted.
When braking at any speed greater than 20 mph the vehicle shakes violently. Daimler Chrysler stated the vehicle had too many miles on it (15,000) and would not do anything for me. After getting the brakes fixed I was told that this is a common problem for the Jeep and that the rotors were bad.
: the contact stated while having other repairs on the vehicle, the dealership determined the rear rotors and brake pads needed to be replaced. The repairs were not made and there was a vibration in the brakes.
: the contact stated while driving 35 mph on mountain roads under normal road conditions, the vehicle pulled to either side when turns or braking were made. The vehicle was taken to the dealership who determined the front wheel rotors had to be replaced due normal wear and tear, however the vehicle had only 29000 miles. The front wheel rotors were replaced but the problem persisted and the dealership determined again the front rotors had to be replaced when they had been in use for only 11000 miles. The dealership insisted that it was considered normal wear and tear. The manufacturer was contacted who agreed to reimbursed the second rotors replacement but refused to recognize responsibilities for the first replacement. The contact was very concerned about the defective brakes because the vehicle had to be driven on mountain roads on a regular basis. Updated 10/04/06.
: the contact stated while the brake was applied, the vehicle rocked back and forth. The brake pedal also pulsated. The vehicle was taken to the dealership who determined the rotors needed to be replaced. An independent mechanic replaced the rotors.
I bought a 2004 Grand Cherokee, special edition brand new. After 6000 miles I needed new front brake rotors because they were warped at 8000 miles I needed new rear brake rotors because they were warped. At 12000 miles I needed new front brake rotors again because they were warped at 14000 miles I needed new rear brake rotors because they were warped. All rotors were replaced with genuine Jeep parts by a Jeep dealership. Now at 18100 miles I need new front and rear brake rotors because they are warped. I have to replace these rotors at my own expense. I believe that it is ridiculous to replace rotors every 4000 miles. It is a hazard, when I come to a stop, the entire front end shakes!
: the contact stated while applying brake pressure at any speed, the brakes pulsated and there was an increased stopping distance. The vehicle was inspected by a dealer who determined the brake rotors were warped. The rotors were replaced but the pulsation returned. The vehicle was inspected by a dealer who determined the rotors needed to be replaced again. The manufacturer was alerted. The consumer stated the rotors were too small for the vehicle, which caused them to overheat and the warp. Updated
Car was pulsating and shaking terribly when brakes were applied at 18,000 miles. Was told I needed new rotors and that they are not covered under warranty. I told the repair manager there was no way I paid $33,000 for my Grand Cherokee and was paying $600 to get new rotors every year. I called Chrysler and they said they would repair under warranty. At 29,000 miles, I have been told that I need new rotors again. Called Chrysler again and...too bad they are not covered. This is bull, there is no way I would spend $33,000 on a car that needs to have rotors replaced yearly. I will never buy another Jeep and its too bad, I had no brake issues with my last one.
Our 2004 Jeep Grand Cherokee special edition began shuddering when applying brake pressure. This is an extremely dangerous occurrence as it could easily shudder out of the driver's control. We took the vehicle in with 13,365 miles on it. Norman Chrysler Jeep Dodge service center stated that the rotors were warped out of round.006 a piece. Both these and the brake pads were replaced. The dealership would not replace this under warranty. We were forced to pay out of pocket for something that was far beyond "normal" wear and tear. The service center rep told my husband that "your wife rides the brake." This is not a true statement and I feel that daimler Chrysler is shrugging off responsibility for a potentially dangerous safety issue. Searching the internet I have found many many complaints of the same issue. We are currently up to 18,000 miles and I am waiting for the rotors to warp again. There is now a class action settlement associated with this obvious safety issue.
I have taken my 2004 Jeep Grand Cherokee to the dealer twice for front end braking problems. Pulsating sensation occurs when braking @ speeds 40 & over. Vibration occurs into the steering wheel. On my first visit, was told "nothing is wrong"... on my second visit, was told the rotors were warped..there was only 17,000 miles on the vehicle! I drive 8 miles a day to work on city streets and I am not a heavy brake user. The dealer wanted $200 per rotor !! I have never had rotors go bad so fast. I was advised to wait it out..that the parts have to be defective. On a recent trip to the mountains, the problem with the brakes was very evident. The vehicle vibrated & pulsated so bad I feared for my life. Now that I am back in Florida, the problem is barely noticeable unless I am on a 4 lane roadway doing 35-40 mph. I planned to take the Jeep elsewhere for brake service when I received a notice of a class action lawsuit regarding this problem. I have received a "free brake inspection".. I've already paid for 2 brake inspections!! I want the problem fixed....as it should have been when I first complained.
A D V E R T I S E M E N T S
- Appomattox, VA, USA