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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,818 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee steering problems

steering problem

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2004 Jeep Grand Cherokee Owner Comments

problem #10

Dec 162011

Grand Cherokee 4WD 8-cyl

  • 124,000 miles


Steering losing power when turning right, accompanied by a whine and sounds of pressure loss. No leaks in power steering pressure hoses, no leaks in gear box (gear box was dry), no leaks in any other relevant parts within the steering system. Problem was investigated by aaa and pepboys. Power steering pump replaced and flushed on 6-Jan-12. The loss of power steering problem is still persisting, and is worse now with a new pump and clean pump system. Pepboys national research indicates that the problem is within the gearbox, spacer clip moving out of position when turning right cutting off power to the steering system, and moving back into position when turning left restoring power to the steering system. Chrysler has a tsb reported March 4, 2003 for this exact failure. Chrysler claims this vehicle's VIN is not included in the manufacturer's tsb, NHTSA campaign number: 03V079000. Case has been opened with Chrysler - case #: 21743619. I cannot steer this vehicle at all without the assist of power steering. Extremely concerned with the potential danger of losing power steering while driving causing a crash, flipping, and potential serious injuries or death.

- Cary, NC, USA

problem #9

Sep 142009

Grand Cherokee

  • 85,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that intermittently the steering column locked while driving. A technician from the dealer concluded that his VIN was excluded from recall # 03V079000, steering gear box other than rack and pinion; therefore, he was ineligible for a free remedy. No repairs were made. The failure mileage and current mileages were 82,000.

- San Antonio , TX, USA

problem #8

Sep 012008

Grand Cherokee

  • 72,000 miles
The contact owns a 2004 Jeep Grand Cherokee Laredo. The contact stated that it requires increased steering effort when turning the steering column, which increases the risk of a crash.he contacted the manufacturer in reference to recall# 03V079000 (steering:gear box (other than rack and pinion)). Upon contact a representative advised him that because his VIN number was excluded from the VIN range, they would not assume any responsibility for the repairs. As of current date the vehicle has not been repaired. The failure mileage was 72,000. The current mileage was unknown.

- Attica, IN, USA

problem #7

Nov 012008

Grand Cherokee 8-cyl

  • 41,000 miles


The contact owns a 2004 Jeep Grand Cherokee. While driving at any speed, the steering wheel becomes very difficult to steer and locks up for 5- 10 seconds. The failure occurs intermittently. The dealer is not taking responsibility for repairing the vehicle. Through research, the contact discovered NHTSA campaign id number 03V079000 (steering:gear box (other than rack and pinion)); however, the manufacturer stated that the VIN was not included in the recall. He believes it should be repaired under the recall because it is experiencing the same defects. The failure mileage was 41,000 and current mileage was 46,000. Updated 4/14/09 updated 04/17/09.

- Boise, ID, USA

problem #6

Jul 252008

Grand Cherokee

  • 68,200 miles
The contact owns a 2004 Jeep Grand Cherokee. The vehicle vibrated and made a rubbing noise in the steering when making a left turn. The dealer stated that the VIN was not included in NHTSA campaign id number 03V079000 (steering:gear box (other than rack and pinion)). The current and failure mileages were 68,200. Updated 09/15/08 the consumer stated when turning to the left, friction was felt in the steering wheel and a scrubbing noise was present for at least 6 months. Updated 09/18/08.

- Julian, NC, USA

problem #5

Feb 112008

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 32,000 miles
Steering failure steering wheel froze while turning left in the middle of on coming traffic nearly escaping accident.

- Bloomington, IL, USA

problem #4

Sep 122003

Grand Cherokee 8-cyl

  • Automatic transmission
  • 3,000 miles


Have had a problem with steering since purchase in Aug. 2003 have brought it to the attention of dealer and was told no problem found. I would have to wait for the steering to fail. On the last time in I was told I would have to pay for the installation myself $750,000.

- Seal Rock, OR, USA

problem #3

Mar 132007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 35,980 miles
- the contact called regarding the 2004 Chrysler Jeep Grand Cherokee. The contact attempted to park, but the vehicle lost power steering. The vehicle eventually regained the power steering. The dealer/manufacturer advised the contact that the steering gear needed to be replaced. The contact stated recall 03V079000 was for the same failure. However, the manufacturer stated that this vehicle was not included in the recall due to the VIN. Update 05/04/07

- Shelby Township, MI, USA

problem #2

Jul 162006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 30,000 miles
- the contacted stated that the steering felt stiff when attempting to turn to the right or left. The contact took the vehicle to the dealer, and was told he needed to replace the steering gear box. The odometer reading was 30000 at the time of the failure. The vehicle has not been repaired. The contact continued to have the problem with the steering stiffness, and he took the vehicle back. T the steering wheel vibrates due to warped brake rotors. He had them repaired, however, he continued to have problems with the rotors.

- Farmington Hills, MI, USA

problem #1

Mar 062006

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 47,000 miles
: the contact stated the steering wheel was difficult to turn while driving 30mph or less. There is a NHTSA recall, # 03V079000, regarding the steering. The vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the VIN. Although the problem persisted, the vehicle was not seen by a dealer.

- Baltimore, MD, USA

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