This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Grand Cherokee. The vehicle shifted out of park automatically and was headed in reverse towards the contact. The vehicle pinned her against the mailboxes. She sustained a badly bruised right hip and right arm and pulled a muscle in her back. She went to the emergency room. The driver side door was damaged. The VIN, engine size, and speed were unknown. The current and failure mileages were 60,000. Updated 01/29/08 updated 01/29/08
The contact owns a 2004 Jeep Grand Cherokee. While the vehicle was parked, it continued to drive forward. The vehicle stopped when it struck a tree while the gear was still in park. The dealer and manufacturer have not been notified. The vehicle has severe damage, estimating approximately $4,000 in repairs. The vehicle is currently in the repair shop. The contact sustained arm injuries from being stuck in the seat belt and the vehicle rolled over her right leg and face. The vehicle also ran over a dog. A police report was filed. The current and failure mileages were 35,000.
On 2 separate occasions, my Jeep lurched forward while parking. The 1st time I had to put 2 feet on the brake pedal to stop it, & the Jeep was still trying to drag itself forward. It happened again 2 months later. On March 28, 2007, I had a major incident that has left me terrified of ever driving this vehicle again. I pulled over to transfer some things to another vehicle. I put my Jeep in park & left it running. I got out of the Jeep (my driver's door was open) & as I got to the rear of the vehicle, it started to slowly roll backwards. I ran back & tried reach the brake, but my foot slipped off & I hit the gas pedal. The Jeep let out a roar - it was revving uncontrolably (normal in a vehicle that is in park) - then I felt a bang & the Jeep took off, in reverse, like a shot. My right foot got caught under the brake pedal as I scrambled frantically to get into the vehicle. My shoe came off, I was thrown to the ground by my open driver's door & run over by my own Jeep. The truck continued in reverse & slammed intoanother vehicle. I was taken by ambulance to hospital for X-rays, a ct scan, and a tetanus shot. I have a broken tailbone, staples closing a gash in my head, abrasions on my feet and hands, wrenched back & neck & severe dizzyness. I know I put the car in park. I heard the door locks release. When I hit the gas, the engine revved for several seconds before banging into reverse & taking off. If the car had actually been in reverse, it would have rolled as soon as I got out. Also, it would've just taken off in reverse when I hit the gas, not revved like a jet engine. The vehicle was in park when it was turned off after the accident. I've contacted daimler Chrysler. They said "thanks for the info, we'll be in touch." I'm not holding my breath. I don't want to ever drive this Jeep again. I don't want anyone to ever drive this Jeep again. I'd like daimler chrisler to address these issues before others are hurt, & I would appreciate your help.
- Hopkinton, MA, USA
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- Keyser, WV, USA