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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
88,416 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee windows / windshield problems

windows / windshield problem

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2004 Jeep Grand Cherokee Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #18

Sep 152007

Grand Cherokee 4-cyl

  • Automatic transmission
  • 58,000 miles


I bought a new 2004 Jeep Grand Cherokee from hoover Chrysler/Jeep in summerville SC. While still on warranty the drivers side automatic window failed to the down position due to a defective regulator. This occurrence happened in our second year of ownership and was repaired by the dealership. The same failure occurred again to the drivers side rear window on 4/4/07 and again to the passengers front window on 9/15/07. All of these failures were attributed to a common regulator neither the local dealership nor Chrysler Corp. Has issued any recall or admitted any capability for this obviously defective part.

- Summerville, SC, USA

problem #17

Aug 272007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 62,000 miles
Passenger side window regulator broke - this type of part should not break on a 2004 vehicle. As I read online there are many many complaints about this problem. Apperently there are so many problems with this part, my local auto-zone store could not even order the part from their supplier. Jeep dealers want in excess of $400 dollars for parts and labor to fix this. Major incoveince considering my vehichle cannot be used now for at least a week and I will need to take a limo to and from the airport at an expense of $270 roundtrip until the part gets delivered. This simply is not a part that should fail especially in a car that is only 3.5 years old -

- Flemington, NJ, USA

problem #16

Aug 272007

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
I have a 2004 Jeep Cherokee, my drivers side window made a bang noise (sounded like someone hit the door with a bat) and the window slid down into the door! it scared me! I took in the next day to get it fixed....$400!! and the man told me he's had several of these come in and he's had to replace. I think Jeep should recall them and fix them. I've looked out online and there are several complaints about the plastic parts in the door that work the window.

- Fayetteville, AR, USA

problem #15

Jun 072007

Grand Cherokee 8-cyl

  • Automatic transmission
  • 88,000 miles


I had to replace a window regulator on the 2004 Jeep grand cheerokee. This was the third time, all different windows.

- Pearl River, LA, USA

problem #14

Apr 282007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 42,000 miles
The 2004 Jeep Cherokee with 42,000 miles on it had window regulators on both front doors malfunctioned on separate occasions. One regulator was covered under warranty and replaced by the dealership. I paid another party to replace the other regulator. This could have resulted in an unsafe situation due to no control over the window units. On one event it was raining, and on the other event, the car was parked in a public parking lot.

- Harvest, AL, USA

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problem #13

Feb 282007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 55,000 miles
Rear passenger (electric) window fell down and would not go back up. I purchased an extended warranty when I purchased the vehicle (70K) with a $100 dollar deductible. I took the vehicle in to have the problem fixed and was charged a $98 fee to look at the problem. I was called the next day and informed that I would have to pay another $98 to further diagnose the problem. When I told the dealership I would not pay anymore money because of my warranty, they disconnected the switch and rolled the window up instead. This problem remains unresolved.

- Severn, MD, USA

problem #12

Mar 022007

Grand Cherokee 8-cyl

  • Automatic transmission
  • 49,871 miles


In June of 2006, my front passenger window fell down. I took it to the dealership to be replaced and was told it was the regulator. I had to pay $200 out of pocket. The same exact thing happened to my left passenger window in March of 2007. This time it cost me over $400. Daimler Chrysler has not been cooperative. Obviously this is a Jeep defect as the same thing has happened to both windows, both of which I rarely use.

- Griffin, GA, USA

problem #11

Dec 102005

Grand Cherokee

  • miles
The first time the driver side window fell into my door and it cost $200 to fix it, the second time the passenger side window fell into the door I contacted Jeep and they paid half but because of labor cost I still paid $200, the third time was the back driver side window and now Jeep refuses to pay.

- San Angelo, TX, USA

problem #10

Sep 202006

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 80,320 miles
While driving, my rear right passenger side window assembly failed allowing window to slide all of the way down. The sudden noise startled me and nearly caused me to crash. This is the second time that this has occurred but the 1st time it happened to the front passenger side window. The dealer ship has charged me over $500 each time they replace the part. I reported this to daimler-Chrysler and they told me the were "documenting my concern". I am scared to drive this vehicle. Please warn others.

- Buford, GA, USA

problem #9

Aug 052006

Grand Cherokee 8-cyl

  • Automatic transmission
  • 54,984 miles
I returned to my car to find that the passenger window dropped down into the door. The car was taken to the dealership. Dealership staff indicated that this is common in the 2004 Jeep. The cost to repair this is $480.

- Columbia, SC, USA

problem #8

Aug 012006

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 94,543 miles


While setting in 2004 Grand Cherokee limited, with driver window half down, I started to put up, when pop. Like a rock hit it. Then it fell into the door. Getting estimate now in the range of $400. That day it was 100 degrees. This next week will see temp the same with thunderstorms popping up.

- Florence, IN, USA

problem #7

Jul 012005

Grand Cherokee 8-cyl

  • miles
2004 Jeep Grand Cherokee lost all electrical power inside vehicle on multiple occasions. The consumer was told the problem was a faulty BCM. However, the same problem recurred one month later. In Oct 2005, the consumer experienced unwanted acceleration while he was pulling into the garage and hit another vehicle. The consumer stated the check engine light would occasionally come on and then go of. Then the rear hatch light would come on, the tire pressure light and the security system stopped working. The dealer then found a broken ground wire in the engine harness. The windows were inoperative.

- Manchester, CT, USA

problem #6

Sep 282005

Grand Cherokee 6-cyl

  • Automatic transmission
  • 41,993 miles
2004 Jeep Grand Cherokee Laredo, about 3 months ago, while putting the passenger front window up, it just fell into the door. Today, the same exact thing happened to the driver side front window. See this issue over and over again on multiple forum/message boards. Is anyone going to do anything about this?

- Duncaville, TX, USA

problem #5

Sep 102005

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 38,155 miles
I have a 2004 Jeep Grand Cherokee with 38,000 miles. The other day I was rolling up the driver side window when I heard a pop and noticed that the window was sinking into the door. Turns out it was the window regulator. This seems to be a very common problem as you can find all sorts of mention of it in the forums online. 320 - $390 to fix as well.

- Manassas, VA, USA

problem #4

Jul 252005

Grand Cherokee 4WD

  • Automatic transmission
  • 54,350 miles
I own a 2004 jeepgrand Cherokee Laredo, on July 13 aprox my window on the drivers side fell down and the window regulator had to be replaced at cost of $391. Again on aprox July 22 the front passenger window fell down-same thing the regulator had to be replaced, again $391. I have the 2nd broken regulator. This caused the car to be open to 100+degree heat and vandalis as there was no way to secure it with out a window.I wrote to Jeep manufacturer to no avail.

- Lake Isabella, CA, USA

problem #3

Sep 172004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 600 miles
Bought a 04 Jeep Grand Cherokee Laredo 2 weeks ago. When driving down the highway with both back windows down, a loud noise occurs sounding like a flat tire. If you crack a front window the noise goes away. I called the 800 number in the warranty book and they said it's a design flaw.

- Lee's Summit, MO, USA

problem #2

Jul 262004

Grand Cherokee 6-cyl

  • Automatic transmission
  • 46,019 miles
Front power windows falling down.

- Port St Lucie, FL, USA

problem #1

May 112004

Grand Cherokee 6-cyl

  • miles
My wife and I own two Jeep Grand Cherokee, a '99 the an '04. In 1999, Jeep changed the design of their Grand Cherokee and one design change poses a safety risk to passengers in the back seats, especially young children. Models produced starting in 1999 allow for the windows in the back seats to roll down, leaving a gap between the window and the frame on that part of the window closest to the rear seat passenger. The 1998 Jeep allowed for the window to be rolled down and the gap between the window and the frame was at the front of the window, furthest from the passenger. On several occassions we have rolled down the windows and my children (ages 2 and 4), attracted by having the wind hit their hand, have stuck their fingers between this gap area. When the windows are rolled up, their fingers get crushed between the window and the frame. I have previously contacted Jeep about this problem and they were only concerned about was whether my children's fingers were broken. Their solution, use the window locks on the driver's console. However, that does not solve the problem. I can only guarantee their hands are not in the windows by turning around and continuing to look as I roll the windows up. This is distracting and not a safe course of action. But this was their recommendation. My wife and I did not pay tens of thousands of dollars for vehicles that cause pain to our children. Whether they have broken their fingers is irrelevent and really shows a lack of responsibility by Jeep. I spoke to representatives of Jeep and they are well aware of this problem. From our conversation, only if my chidren suffered broker fingers would they compensate us and/or correct the problem. Apparently, no broken bones means its not their problem. I would think a company would rather be proactive and not reactive. (the date below is when the latest incident occured but this has occured multiple times.)

- Council Bluffs, IA, USA

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