This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In December 2019 I received a recall notice V51 for an system update to the powertrain (power control module). On 1/30/20 I took my beloved Jeep to putnum chryslr Jeep in burlingame, ca to perform the update. On 4/24/20 I went to perform a star smog and I failed due to obd11 not ready (oxygen sensors). I couldn't believe it. I take exceptional care for my car and don't hesitate to take it to the mechanic and was suprised. Thereafter, I took it back to and it stated the same thing obd11 not ready. On 6/10/20 I took it to another smog place and again failed due to obd11 not ready. I then had the system reset. Drove it for over 40 miles and took it to the same place for smog and again obd11 not ready. I spoke to bar and they can't figure this out. I now have to deal with the ref and they noted that they can pass me due to the amount of money I've spent trying to correct this obd11 not ready. I even replaced the upstream oxygen sensors for no reason. I had a diagostic performed and there's nothing wrong with my car. What are you doing about this oxygen sensor issue?
Constant rumble in rear end of vehicle. Dealer has had 5 separate occasions and can't resolve. Feels like rest wheels will fall off. Also, intermittently when turning ignition switch, vehicle won't start. After 2-3 times it will then start. Had a 2005 keep Cherokee that did the same unresolved issue.
I removed the key fobik before Jeep was put in park and engine was still running. Discovered at slow speed in parking lot. There was a recall by Chrysler/fca safety recall K08 ' wireless ignition node receiver but fca claims my VIN was not part of the recall. However this is the exact problem that this Jeep is experiencing. Recall states "the frequency operated button integrated key (fobik) may be removed prior to placing the automatic transmission gear shift lever in the 'park' position. This could result in unintended vehicle movement and cause a crash without warning." Fca also says "recalls are VIN related, where manufactured and when manufactured. Recall K08 does not involve your vehicle" this vehicle can be in gear with the engine running and the key removed resulting in unattended vehicle movement. Very unsafe
July 8, 2019 I was driving my 2010 Jeep Grand Cherokee Laredo on a busy highway in a construction area of the highway when Jeep started losing speed as if it had switched itself into neutral. I was in very heavy traffic when this happened. I managed to get Jeep out of the way of heavy traffic behind me. I waited about five minutes then turned the win key on and Jeep started up and I drove less than a mile Jeep started losing speed again barely moving. Managed to coast off to side of road. Waited again for about five minutes turn key on Jeep started up again. Drove about two miles same thing happened again. Let Jeep sit for a few more minutes at which time I was thinking this Jeep is a death trap waiting to happen. Started Jeep up again and this time I managed to get home without any more loss of speed as if Jeep was in neutral mode. I am now very uneasy each time I drive my Jeep worrying if it will do this again. Very dangerous situation to be in.
- Lake Butler, FL, USA
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The contact owns a 2010 Jeep Grand Cherokee. While driving 40 mph, the engine indicator illuminated and the vehicle inadvertently shifted into neutral. Within 15 seconds, the vehicle shifted back into drive. The contact stated that the failure was identical to NHTSA campaign number: 13V175000 (power train, electrical system). The dealer (neuwirth motors in wilmington, nc) was notified of the failure, but the vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer had not been notified of the failure. The failure mileage was approximately 89,000.
Sept 26, 2015 driving down the highway at about 65 mph in cruise control, my Jeep just died. Would not start or turn over the engine light oil light and ect light came on. Turns out the timing chain broke damaged intake valve on #2 cylinder and exhaust valve on #8 cylinder. Had the heads inspected valves and timing chain replaced. And new spark plugs, it had 100565 miles on it. Picked it up from the shop on Nov 13, 2015 ran perfectly no vibrations spark knock smooth.. not even 200 miles on it and the same thing driving about 65 mph in eco mode and it just died. The engine light traction control light and ect light and oil light came on. Pulled over on the should it would not start. Had it towed back to the shop.. the same thing timing chain broke and two cylinders have no compression. The shop called the manufacturer of the timing chain and they are puzzled as well about the timing chain breaking so soon after being repaired. Something in the engine is causing extreme harmonics and/or vibration inside the engine and causing excessive force on the timing chain tensioner and guide. However, new parts simply don't break like this if everything is copacetic under the hood.
I was driving along on the highway about 65 mph and all of a sudden the engine light oil light and the 23. Electronic throttle control (etc) warning light all came on in that order and the engine just died.. no safe place to park and no power steering but was able to get it in a driveway off the road.. it would crank but not turn over.. had to have it towed home.. called Chrysler to see if it had any recalls and they said there were none..then had it scanned read P0340 camshaft sensor had that replaced still did not work.. the mechanic called two days later and said that it was the tipm module and had it towed over to the dealership.. he said he had to dig to find the recall and that my Jeep was manufactured in feburary 2010 and it falls into the recall.. this is not the first time I have had electrical issues such as the radio shutting down and restarting for no reason the remote having new batteries and not unlocking the vehicle..
During a snow storm on 11/26/2014 while 5 mo. Pregnant my car went off the highway into the middle median during the evening commute because the 4WD did not work.I changed from right lane to left lane at a speed of 30-35mph to allow space for oncoming merging traffic.when changing lanes I kept going left and could not stay on the traveled portion.I had to drive in reverse to get out over the plow bank and into the travel way.once home I could not make it up my 450ft long driveway and the rear end kept sliding out- the 4WD did not work. 5mo pregnant I could not shovel myself out and had to wait until thanksgiving morning for assistance, as a result the plow truck could not clean the driveway.went to the svc dept of my dealership.they informed me there was as software update correcting an issue with the N23 recall.I was about the 6-7 car with a similar issue. At first there was no software update, but it appears a software update was initiated in the fall of 2014 but no communication was made to those who had the N23 recall.I just received a recall notice for a "consumer safety notification" Chrysler published on May 2015.I was informed by Chrysler this evening it is not a "recall" because it is not a safety issue. I filed a complaint. When asked how the complaint process works he said it will be reviewed internally.I asked if someone would call me back or if it is just put in a record somewhere. I was informed it is maintained internally, no one would be calling me back, but it would be reviewed.this is most definitely a safety issue. I could have been hurt, I could have hurt someone, or worse case someone could have died.the car did not perform as expected in challenging conditions. It appears the issue was known about and hence a software update. It is disappointing the public was not notified until May 2015, and that it is not classified as as safety concern.
After recall N23 was applied message service 4 wheel drive system comes on and vehicle will not shift into 4 wheel drive low range. Jeep dealers do not have a fix.
I had the N23 recall addressed in late 2013 on my 2010 Jeep Grand Cherokee Laredo 5.7L in order to eliminate the chance for it to shift into neutral randomly. Since this recall was performed, I no longer have the ability to activate my 4WD-low option and instead am greeted with "service 4WD" message. At first I thought it was just a glitch but after it kept occurring, I finally took it to be looked at in February 2014. I was told that I need a transfer case actuator and that they were on back order. For the next 3 months, I checked in with the dealer every other week only to be told that there was still no update on the part and they were still on back order. Not once was I ever told that this issue is likely related to the N23 recall. During the last call, I was told that Chrysler had rolled out a new software fix and that I need to bring in my Jeep (I was also told that the actuator order had been cancelled per Chrysler direction). I've been following a thread on a Jeep user forum that has clearly laid out this issue and the fact that there is sill no known fix, only an apparent cover up by Chrysler and all parties involved. In the last 3 months since I first formally went in to have this looked at, no one has called me or made an effort to resolve it. This is unacceptable. I have paid a lot of money and put in a lot of time with this vehicle only to have key features not work. This in itself is a safety hazard. If I were to get stuck and need 4W-low and wasn't aware that it wasn't available, we would have bigger problems. I'm currently scheduled to take it in again on 5/31/14 to have the "new fix" applied and I have low expectations. Chrysler needs to address this issue and start rolling out new parts that aren't flashed with the N23 and then develop a new N23 that doesn't affect the 4W-low setting.
While backing up very slowly out of the garage, the transmission jumped from reverse into forward. The gas pedal floored itself and the car accelerated at full speed into the wall of my garage, climbed over the cement foundation, and then the car slammed into the side of my house. My foot was off of the pedals as I was thrown around the inside of the car. The airbags did not go off even though the windshield was shattered. The only reason the car finally stopped was because it had been severely damaged as it drove itself over the cement foundation of the garage. The car was declared totaled by my insurance company.
The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving 25 mph, the key suddenly slipped out of the ignition switch however, the engine did not power off. The contact took the vehicle to the local dealer and was informed that the win module was defective. No repairs were performed on the vehicle. The contact called the manufacturer and was informed that the vehicle was not included in NHTSA campaign number 13V175000 (electrical system, power train). The failure mileage was 72,000.
On three separate occasions, vehicle check engine light went on/off within a matter of seconds. The first time was approximately one week prior to the most current two occurrences which happened about 30mins-1 hour apart. Vehicle was taken to the dealership and they advised that the system had recorded no error codes and were unable to determine what if anything caused the check engine light to illuminate.
The contact owns a 2010 Jeep Cherokee. The contact stated that while driving approximately 5 mph, the front wheels seized. The vehicle was taken to the dealer for diagnosis. The technician performed the repairs under NHTSA campaign number: 13V175000 (electrical system, power train) however, the failure continued. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000.
The contact owns a 2010 Jeep Grand Cherokee 4X4. The contact stated received notification of NHTSA campaign id number: 13V175000 (electrical system, power train) and stated that the remedy part remained unavailable beyond a reasonable time frame. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Vehicle shifted from neutral and accelerated striking the side of the garage. Parking brakes would not engage, causing significant damage to the vehicle and garage. Air bags did not deploy. I believe this accident was caused by a pending Jeep recall. NHTSA's # 13V175000.
A D V E R T I S E M E N T S
- Athens, AL, USA