Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
6 / 0
Average Mileage:
26,985 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee body / paint problems

body / paint problem

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2011 Jeep Grand Cherokee Owner Comments

problem #15

Sep 012016

Grand Cherokee

  • 68,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the dashboard leather liner peeled off and was blocking the air vents. Due to the failure, the windows could not be defrosted. The manufacturer was notified of the failure. The failure mileage was 68,000.

- New Bern, NC, USA

problem #14

May 282016

Grand Cherokee

  • 76,500 miles
On May 28, 2016 while navigating my driveway, my car suddenly accelerated forward and crashed into the back wall of my garage. Damage was done to my home and my car. I had no control over the vehicle. Hitting the brake and trying to hit the ignition button did nothing to stop the vehicle. On another occasion, about two weeks earlier, I had parked the car at walmart, pressed the brake and the ignition button to turn it off. While in park and the engine off, the vehicle lurched forward and bumped the SUV sitting in front of me. I am now afraid to drive this vehicle! I have reported this incident to my local auto dealership and chysler Corp. The damage is being repaired at my cost.

- Canton, NC, USA

problem #13

Nov 192015

Grand Cherokee 4WD 8-cyl

  • 41,000 miles
Jeep Grand Cherokee Laredo 2011 - serious front critical suspension connectivity point corrosion / binding (latest 12/2015) very serious problem, extensive corrosion with key front suspension connectivity (lower control arm main bolt/frame connection, both sides). Issue so bad an ever-growing binding creaking noise became audible from the cabin. Sound audible when accelerating and stopping. Several dealer efforts to begin to address with service efforts spanning nearly 1.5 years. Very concerning as this is a critical suspension connectivity point, if it fails the front end would collapse. Servicing dealer victory Chrysler able to diagnose shared how extensive corrosion is but could not explain why this corrosion and binding occurred. Suggested we speak to Chrysler, which we did to no avail (see other attached). We asked Chrysler to investigate, they did not. We shared very much detail just as done here. We asked for monies spent returned as this was not covered under warranty, they did not return monies. At minimum this is a serious water control issue, and at worst a serious design/manufacturing defect which could affect thousands. No fix shared, victory Chrysler noted to us the best they can do is pull the bolts again in the future and clean/lube if possible. Notice at 1:40, in the video clip following, the recording on the colder day how loud it is. There is no reason for such severe corrosion here aside from a design flaw or manufacturing issue. We appreciate NHTSA's time to review our report and help seek resolution. Short video clip illustrating noise heard: Chrysler case #[xxx] thank you!!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Export, PA, USA

problem #12

May 242015

Grand Cherokee

  • 56,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there was a hole in the front passenger side dashboard. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.

- La Jolla, CA, USA

problem #11

Jul 272015

Grand Cherokee

  • 18,500 miles
Water sloshing sound on start stop. Sounds like it is under the driver's seat. Brought to the dealer and they said lots of water was in the floorpan under the drivers seat. They think it is coming from outside via the heater box. It is not a clogged ac tube because they checked that

- Columbia, MD, USA

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problem #10

May 182015

Grand Cherokee

  • 54,280 miles
Car was illegally parked in the middle lane, with no indicator lights on or any lights whatsoever. Speed limit was 45mph, I glanced to off to the side of the road where 3 gentlemen were standing and turned back to looking forward seeing a car parked with no lights in front of me. I rear ended the Ford Focus going about 45mph. The driver of the first car (hungry howies delivery driver) was deemed at fault due to mechanical issues and being illegally parked in the middle of the road with no hazard lights on! the airbag never deployed in my 2011 Jeep Grand Cherokee (massive recall with Chrysler cars, and takata supplied parts) the accident occurred on 5.19.15 at 12:15am while on my way home from work ( hilton suites. Auburn hills pd arrived on the scene and I was taken to mclaren hospital in Pontiac, mi in the ambulance.

- Warren, MI, USA

problem #9

Apr 142015

Grand Cherokee

  • miles


I received notice by mail in December that my 2011 Jeep Grand Cherokee had a recall (P36 sun visor wiring) and there was a risk of fire due to a wiring issue. I immediately took my car to dadeland Dodge Chrysler Jeep in miami, fl to get the recall fixed. My car was at the dealership for about 24 hours being repaired and the next day I was called to go pick it up because the recall had been done and the car was good as new. Fast forward to Tuesday, April 14th and I am driving and stopped at a red light. My car filled with smoke and I could not breathe in the car. I had no idea where the fire was coming from so I started opening all the windows and noticed there was a fire by the sun visor. All of the electrical functions on the center console and the steering wheel had disabled and I was unable to open the sunroof to let the smoke out. I had to pull over, turn off the car and truly feared for my life because the car had filled with smoke and the sun visor was completely burned. The fire could have burned me had I been on a highway and unable to stop. I think it's incredible that I did my part, took the car to get the recall fixed, and was returned a car that was clearly not fixed. This fire could have severely injured me and I no longer feel safe driving this car. This model car has had several recalls, including one involving the breaks, and to be honest, I just do not feel safe driving it after what happened to me. I simply want back what I paid for this manufacture defected vehicle.

- Miami, FL, USA

problem #8

Feb 172015

Grand Cherokee

  • 18,500 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 25 mph, an abnormal odor emitted from the overhead of the vehicle on the driver side. Also, the windshield wipers activated without warning. The headliner above the driver's left shoulder started to emit smoke and ignited into flames. The materials from the ceiling were dropping onto the driver seat and burned the seat. There were no injuries. The vehicle was towed to a storage lot. The manufacturer was not made aware of the failure. The failure mileage was 18,500.

- Washington, UT, USA

problem #7

Aug 042014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V530000 (fuel propulsion system), NHTSA campaign id number: 14V391000 (electrical system), NHTSA campaign id number: 14V154000 service brakes, service brakes, hydraulic). However, the parts needed were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.

- Saint Louis Park, MN, USA

problem #6

Jul 092014

Grand Cherokee 4WD 6-cyl

  • miles
Car was shut off, locked and parked in motel parking lot. 45 minutes later, call was made to room that it had rolled across lot, down a hill and crashed into a tanker truck which was refueling @ a gas station. Car was running and in drive. I am doubly sure car had been shut off, placed in park, and locked securely. Weather had been extremely hot that day (+100 degrees).

- Sandpoint, ID, USA

problem #5

Mar 082014

Grand Cherokee 4WD 8-cyl

  • 18,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated the water was collecting under the driver seat. The vehicle was taken to the dealer. The technician was unable to determine what was causing the failure but decided to replace the seals for the air conditioner, sun roof, doors, and the truck lid. The remedy failed to repair the problem. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 18,000 and the current mileage was 19,200. Updated 08/11/14 the consumer has since traded the vehicle. Updated 09/18/14

- Keaau, HI, USA

problem #4

Jun 082012

Grand Cherokee

  • miles
Back in June 2012 I began experiencing problems with my vehicle. The vehicle was giving a hard start and stalling while driving. The vehicle has been back and forth to the dealership for these problems and as a result the hard start is the only thing that was fixed. In May 2013 the dealership installed a device called the starmobile to monitor the vehicle to see what causes the vehicle to shut down. Upon taking it off they told me the device did not read however, the problem seemed to be fixed. About 2 months later, it came right back to haunt me the vehicle began shutting down again. On the morning of 10/21/13, the vehicle shutdown and cause me to run in the bushes as a result. If this was to happen on the main road I would end up in someone's vehicle and would of had to pay for repairs for both my vehicle and the other person vehicle. Help help help that's all I am asking for.

- Christiansted, VI, USA

problem #3

Nov 022012

Grand Cherokee 6-cyl

  • 11,000 miles
Jeep was headed East bound in to lighted intersection. 2nd car headed West made a left across the East bound lane. The accident happened when the East bound car hit the car that was turning. The speed of the impact was 40 plus miles per hour. The air bags in the Jeep did not deploy.

- Antioch, IL, USA

problem #2

May 282012

Grand Cherokee

  • 43,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While sitting in the rear of the vehicle with the lift gate opened, the lift gate suddenly closed independently. The contact sustained injuries to her feet as a result. The contact went to the emergency room for treatment. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 43,000.

- Lexington, KY, USA

problem #1

Jan 222012

Grand Cherokee 4WD 8-cyl

  • miles
I attempted to open the rear cargo door using automatic motorized opening system. The door began to open and then started to generate some loud, unusual sounds; as if the door was under some type of stress. Before I was able to move away from the door the entire rear window glass exploded outward toward me. The glass shot out about 6 feet from the vehicle. I received glass cuts on my face and arms although it could have been much worse. I had the car looked at by the dealer. They believe that some foreign object lodged under the roof top rear spoiler. The spoiler is attached to the window glass and moves back when the door opens. Since it was 9 degrees at the time of the incident, I believe that ice had formed under the spoiler. I believe that the design of the rear opening mechanism is flawed. The motor should have sensed that it was exerting an undo amount of force in order to open the dorr and should have automatically turned off or disabled itself, similar to how garage doors operate when there is a restriction sensed. Chrysler/Jeep was notified about the incident but refused to take any responsibility for the incident and the faulty design.

- Sudbury, MA, USA

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