Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
26,719 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee brakes problems

brakes problem

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2011 Jeep Grand Cherokee Owner Comments (Page 2 of 14)

« Read the previous 20 complaints

problem #246

Sep 012015

Grand Cherokee

  • 19,500 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was repaired for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.

- Orlando, FL, USA

problem #245

Sep 162015

Grand Cherokee

  • 102,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving 50 mph, the engine stalled without warning. After several attempts, the vehicle restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000. Updated 11/19/15

- Spartanburg, SC, USA

problem #244

Sep 012015

Grand Cherokee 4WD 6-cyl

  • miles
2011 Jeep Grand Cherokee. Consumer writes in regards to dealership has not tried to remedy recall defects. The dealer informed the consumer, the parts were not available. The consumer referenced recall numbers 14V391000,14V530000 and 14V154000.

- Vancouver, WA, USA

problem #243

Aug 192015

Grand Cherokee

  • 62,000 miles

A D V E R T I S E M E N T S

About 2 weeks after replacement of all four rotors and brake pads I applied brakes while travelling 30 mph on dry road as the car in front of me was waiting to turn left. My car took a much longer time and distance to stop than usual. I should have stopped 10 to 15 feet behind the car but did not stop until about a foot from the car in front of me. I heard a hissing noise from the area near brake pedal. I brought the car back to my mechanic who said the brake power booster needed replacement. He said this is a very unusual thing to occur and suggested that I contact Jeep to see if it was part of a recall. I contacted the Jeep dealer I purchased it from ( certified pre-owned ) and was told that recall # P14 was performed in Oct. 2014 to place a shield near the power booster to prevent water infiltration to avoid corrosion. I was told that a new power booster would not be covered by warranty. It is my belief that since a recall was initiated to prevent corrosion of the brake power booster but the vehicle was driven for 3 years prior to the shield being installed that the corrosion caused by water infiltration had already began and the brake power booster itself should be part of the recall. Simply placing a shield after the corrosion process started defies common sense and is a safety hazard. I do understand that the brake power booster was tested at the time the shield was installed, however corrosion (rust ) is an ongoing process. I think the proper and safe way to correct the problem is to replace the power booster as part of the recall in addition to the the placement of the shield.

- Brant Lake, NY, USA

problem #242

Aug 052015

Grand Cherokee

  • 59,000 miles
Vehicle stalled on a busy road while traveling approximately 35 mph. I was decelerating approaching a traffic light and lost power steering, power brakes and engine shut down. After placing vehicle into park I was able to restart. This has happened twice in the last few months. The dealership is not able to replicate the issue or take further action to correct the issue.

- Seal Beach, CA, USA

problem #241

Jun 242014

Grand Cherokee

  • 43,993 miles
I was knocked unconscious and have no memory of crash Jeep was totaled I never saw it again took 4 months to recover.

- Wirtz , VA, USA

problem #240

Jul 112015

Grand Cherokee 4WD 6-cyl

  • 105,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While making a right turn at 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. The contact was able to restart the vehicle. The dealer was unable to diagnose the failure. The vehicle was previously repaired under NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 105,000. MA 10/23/15 updated 11/03/15.

- Santa Fe Springs, CA, USA

problem #239

Jun 272015

Grand Cherokee

  • 32,000 miles
While driving 55 mph on the freeway the ESC light came on and then my engine stalled, power steering and brakes shut off. I had to get to the side of the road and slowly coast to the exit! with my two kids (both under 4) in the car. Talk about scary!!!! I had my car towed to a Jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. I had to pay $200 for that answer….which I was not happy with!!! then today (July 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!

- San Bruno , CA, USA

problem #238

Jan 302015

Grand Cherokee

  • 67,724 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled intermittently without warning. The vehicle was serviced under NHTSA campaign number: 14V530000 (electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the failure persisted. The vehicle was taken back to the dealer for diagnostic testing. The dealer was able to diagnose the cause of the failure. The vehicle was not repaired. The failure mileage was 67,724.

- Whittier, CA, USA

problem #237

Jan 012014

Grand Cherokee 4WD 8-cyl

  • miles
I have received multiple recall notices multiple times (P36, P14, P54), I have asked my local Jeep dealer (rairdon's of bellingham wa) about these recalls multiple times over the last year and have been informed that the parts are not available yet to perform the repairs for these recalls, they also assured me that I was on the waiting list for these recalls to be performed, I still have not been contacted. Finally I called another Jeep dealer karmart Jeep of burlington wa, they said they had the parts in stock and scheduled my appointment and took care of all three recalls. I am not happy that rairdons put my safety and my family's safety in jeopardy for well over a year when parts were obviously available.

- Blaine, WA, USA

problem #236

Feb 162015

Grand Cherokee

  • 63,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. The contact had to maneuver to the side of the road. The contact restarted the vehicle and drove to the dealer. The technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. The failure occurred twice. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

- Forbes, NJ, USA

problem #235

Apr 022015

Grand Cherokee

  • 61,000 miles
I left my car in with darcars Jeep of rockville, Maryland on April 2nd for a routine service and to complete any recalls. Darcars informed me that they were unable to complete one of the recalls (recall number 14V154000) on the car because criswell Jeep of gaithersburg (a dealership that I used in October 2014) claimed they had already performed the work for the recall and had been paid by Jeep, however the work was never actually done. Jeep is refusing to pay for this recall because criswell, one of their licensed dealerships, is not being honest. A dealership lying about performing recalls is a serious safety violation and should be reviewed immediately by your Agency. How many other recalls has criswell been paid for but not actually performed the work" what are the controls in your Agency to mitigate this risk"

- Potomac, MD, USA

problem #234

Apr 022015

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Spring , TX, USA

problem #233

Jun 022014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notices for NHTSA campaign number: 14V154000 (service brakes) in June of 2014, NHTSA campaign number: 14V391000 (electrical system) in July of 2014, and NHTSA campaign number: 14V530000 (electrical system). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to remedy multiple recalls were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.

- Bloomington, IN, USA

problem #232

Mar 022015

Grand Cherokee 4WD 6-cyl

  • miles
2011 Jeep Grand Cherokee. Consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. The dealer informed the consumer, the parts were not available.

- Worcester, NY, USA

problem #231

Feb 232015

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph on the interstate, the brakes failed. The contact was able to merge to the side of the road without an incident. The vehicle was towed to the dealer to be repaired under NHTSA campaign number: 14V154000 (service brakes); however, the dealer stated that the part needed was not available. The manufacturer was made aware of the issue. The VIN was not available.

- Norristown, PA, USA

problem #230

Feb 202015

Grand Cherokee 4WD 6-cyl

  • 64,000 miles
There is P14 recall on model year 2011-2014 Chrysler, Jeep and Dodge vehicles. They are claiming my car which a 2011 Jeep gc is not under this recall. Couple of months ago they installed a protective brake booster shield, when they actually should have replaced at the local dealership. I have brand new brakes and brake pads, the brake booster is simply leaking due to premature corrosion. Few days ago we almost crashed with our newborn daughter at 40 miles an hour because the brake booster was not working. We heard the air escaping when pressing the brake, but the vehicle did not stop. Chrysler needs to take responsibility and replace the brake boosters on these Jeep Grand Cherokee.

- Bonita Springs, FL, USA

problem #229

Feb 022015

Grand Cherokee

  • 60,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond. The vehicle was taken to the dealer who diagnosed that brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Bonita Springs , FL, USA

problem #228

Apr 022012

Grand Cherokee

  • 3,000 miles
Purchased car new 01/2014. Intermittent issue of brake pedal not able to depress, therefore unable to stop or slow vehicle for several seconds. This occurs mostly when traveling between 45-70 mph. Vehicle has been taken to Jeep dealer 4-times for ongoing issue. Brake recall has been performed. Issue still persists. I feel this car is unsafe to drive due to frequent delayed braking.

- Harrison Twp, MI, USA

problem #227

Feb 052014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V530000 (electrical system), 14V391000 (electrical system), and 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The contact had not experienced a failure.

- Bismark, ND, USA

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