CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (bettenhausen Chrysler Dodge Jeep Ram, 8355 w 159th St, tinley park, il 60477) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gillman Chrysler Jeep Dodge Ram, 10585 w sam houston pkwy S, houston, tx 77099) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2011 Jeep Grand Cherokee. While driving approximately 60 mph and attempting to make a sudden stop by depressing the brake pedal, the brakes failed. As a result, the vehicle crashed into the rear of two other vehicles. Prior to the crash, the brake pedal was depressed to the floorboard, but the vehicle did not stop or slow down. In addition, the air bags did not deploy and the driver sustained a concussion and back injury, which required medical attention. A police report was filed. The vehicle was destroyed and towed. The cause of the failure was not diagnosed or repaired. The manufacturer and local dealer were not notified. The failure mileage was 122,813.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 60 mph, the vehicle stalled and shut off without warning. The vehicle was placed in neutral and restarted. The dealer and manufacturer were not contacted. The failure was not diagnosed. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The failure mileage was approximately 120,000. Parts distribution disconnect. Updated 8/20/18
The vehicles stopping power is reduced at times. Sometimes the brakes work fine, but sometimes I put my foot on the brake and it will not stop all the way. The stopping power is greatly reduced at times and I think there is something causing the problem with braking by what the manufacturer has done as my brake pads are fine and have plenty of life.
- Burlington, MA, USA
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When driving at a normal speed, you can't stop the vehicle, if you need to stop suddenly the vehicle keeps rolling, you have to drive at a slow speed in order to stop the vehicle
At times while driving on the highway or city street, while in cruse, brake apply automatically without any vehicle braking in front of me. Also at times while in motion, cruse system do not take for weeks, then without any notification, I would set it and it works as it should.
Hello NHTSA team, I am writing to you to ask that additional VIN numbers be included in an existing recall. The existing recall is P60 / NHTSA 14V-634 for alternator failure. Our family has two 2011 grand Jeep Cherokee and the alternators have failed in both of these vehicles prematurely. Can you please include VIN [xxx] into the recall. The alternator in both of our 2011 grand Jeep Cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. When the failure on the alternator occurs it is very sudden, one day it is working properly the very next day it is not working properly. We have invested a lot of time in discussion already with the fca department at Chrysler. Fca at Chrysler is indicating to us that our vehicles have all of the matching "specifications" to meet the criteria within the existing recall but our VIN numbers are not included, therefore they cannot cover the repair. The fca continually tells us that they are not sure why our vehicles are not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. The issue when it occurs is very rapid, we drive the vehicle one day, no issue, and then the very next day when we start the vehicle immediately there is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the RPM increase. Please include VIN [xxx] in the existing recall. Thank you very much. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On multiple occasions, our 2011 Jeep Grand Cherokee overland 5.7L engine stalls while braking and trying to turn corners. Recall P54 to replace fuel pump relay to correct this issue was done in November 2015, but the issue has continued. Most recently occurred Sept 8th, 11th and now today the 14th. Had vehicle in for diagnostics on Sept 13th and Jeep technicians were unable to find the problem. When this stalling occurs, there are no warning lights and apparently no fault codes generated. When motor stalls, we lose power steering and brakes and have ended up on the wrong side of road trying to get stopped. This usually happens when decelerating and braking to turn off or onto a highway.
On September 7th 2017 while driving back from jfk airport my car lost braking power, when I pressed the brakes the brakes touched the floor but the car would still keep moving. It almost caused me to hit multiple cars thanks to god I was in the left lane and went over a curb and grass and into a service plaza on belt parkway. This was very frightening, we could have rear ended the car in front of us going 55-60 mph. We got so sacred we were all shaking, we could have been killed or killed someone else. This is a serious issues. When I hit the brakes now the car slows down but does not come to a stop if you are moving fast. I called Chrysler and they said there was a recall on brake booster which caused similar issue but according to them my cars VIN number is not under this recall. The car has less than 63000 miles on it and this is unbelievable. I hope this will help someone from getting seriously injured.
The contact owns a 2011 Jeep Grand Cherokee. While the driver attempted to reverse the vehicle, the brakes did not hold and the vehicle crashed into a light pole. There were no warning indicators illuminated. There were no injuries and a police report was filed. The vehicle was towed to the dealer where it was diagnosed that the brake booster, which was remedied per an unknown recall approximately a year and a half ago, failed. The manufacturer was made aware of the failure and instructed the dealer not to do anything until the manufacturer's adjustor investigated the failure. The failure was not remedied. The failure mileage was approximately 90,000.
When driving the engine will turn off with no warning. Since December until now, it has done this a total of 6 times. 3 of the times either merging onto the freeway or getting off of the freeway. Scares me so much. I have been lucky enough to not have anyone crash from the behind. My steering wheel locks, and the brakes become very hard to push down on. Its hard to move out of the way of traffic.
While decelerating and making a turn the vehicle has shut off which causes you to lose steering and braking. This has happened to me on 4 seperate occasions
The contact owns a 2011 Grand Cherokee. While driving approximately 40 mph and approaching a stop, the vehicle failed to stop. The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The failure recurred. The manufacturer was not made aware of the failures. The approximate failure mileage was 64,000.
Took my Jeep to autonation in littleton co. For brake booster recall. Not sure what if anything was done to correct the problem. I continue to have difficulty stopping and can hear a hissing noise when the brakes are applied. I am concerned about the commitment from this Jeep dealer to repair the problem. I plan on taking alternative options for repair. But wanted to file a formal complaint. This is a very dangerous issue and one that could cause serious harm to me or someone else.
Today as I was leaving work my vehicle would not stop. I press the brakes and the vehicle kept going. This was a very scary moment as I was exiting a gate and almost went straight into the on coming traffic. It's time something is done about this vehicle as I am just experiencing more and more problems for the past 4 years. This vehicle continues to put my family in danger and expense.
My wife complained about her brake pedal going farther down and car takes longer distance to stop. A couple times she said the brake pedal went all the way to the floor so she pumped the pedal and said she was very lucky it stopped right before she would have hit something or someone. Brake light then would come on while driving down road without even touching the brake pedal. Afraid to drive it we brought it to dealer. They ended up replacing the brake booster at my expense. We had a recall done previously on the booster because the booster would get water in it so their fix was to put a guard over the already damaged rusted booster. If tested good at that time, they washed their hands of any damaged like rust that would eventually cause severe damage and cause the booster to do this. That's like putting shingles over a bad roof that leaked and is rotted. Can you imagine the accidents that could and eventually will happen. I am sure some have happened already. The number one thing on a vehicle you do not try to short cut is brakes!!!!
The brake booster stopped working while I was driving with my family going 55mph coming to a complete stop. Come to find out there was a recall for the break booster (P14) indicating that corrosion may occur and water could be ingested. Chrysler put a shield (band aid) to prevent corrosion. This recall was performed and marked complete on my vehicle. One year and 7 months later my brake booster fails and the ever so helpful and friendly(that was sarcasm because they were horrible) associates at my local Chrysler dealership did a diagnosis, determining that corrosion was not cause of my break booster failing. So now I have my personal mechanic replace the part. The part ordeed did not fit. Also, the master cylinder is leaking. So now I need both parts, which will cost me in the upper area of $290, nor including tax. This is an obvious issue with the brake booster part. The whole part is deffective for the make, modle and year. Chrysler is simply needs to replace the whole part. Not put a shield(band aid) it hoping it will hold. I am not the only customer out there who is experiencing this same issue.
This Jeep engine failed / stalled while driving. This caused the vehicle to veer off the road twice on a turn, and almost cause two rear ends by failing in mid traffic, in four different occasions, since 2014. The vehicle engine cuts out, which causes the power steering and brakes to not function properly. The vehicle was in motion on various main streets, when this occurred. Naperville Jeep dealership (where this vehicle was purchased) has also maintained this vehicle per the maintenance schedule, has worked on this problem since it began. They have not been able to resolve the issue and returned the vehicle to us confident the problem was 'resolved' or non-existent. Attached is the vehicle recall and replacement record. From online research it seems this has occurred to other Jeep Grand Cherokee before and the typical solution is replacing the totally integrated power module (tipm). This vehicle's tipm was 'repaired' Sept 3, 2014. Below are the maintenance records related to this problem. 03/26/2014 mileage: 44,680 wro# 599705 11/25/2014 mileage: 51,329 cro# 615926 01/07/2016 mileage: 65,485 cro# 646292 06/10/2016 mileage: 69,938 cro# 658369 this vehicle is not safe and we have lost all trust and confidence in this vehicle.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle required a longer stopping distance when the brake pedal was depressed. The failure recurred whenever the vehicle was operated. The contact stated that the vehicle was serviced per NHTSA campaign number: 14V154000(service brakes, hydraulic), but the remedy failed to repair the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 94,000.
A D V E R T I S E M E N T S
- Homer Glen, IL, USA