CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal was applied and traveled to the floorboard several times. The dealer was notified immediately and was unable to replicate and diagnose the failure. The failure continued. The vehicle was taken to a mechanic who replaced the brake booster. The contact also received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the part for months. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. Parts distribution disconnect. Updated 09/27/16
On May 28, 2016 while navigating my driveway, my car suddenly accelerated forward and crashed into the back wall of my garage. Damage was done to my home and my car. I had no control over the vehicle. Hitting the brake and trying to hit the ignition button did nothing to stop the vehicle. On another occasion, about two weeks earlier, I had parked the car at walmart, pressed the brake and the ignition button to turn it off. While in park and the engine off, the vehicle lurched forward and bumped the SUV sitting in front of me. I am now afraid to drive this vehicle! I have reported this incident to my local auto dealership and chysler Corp. The damage is being repaired at my cost.
Was slowing down from 50 mph to make a left hand turn. As I was entering the turn, at about 30 mph, the engine shut off. All dash lights still functional, radio was still on, turn signal still on. There was no sputtering. Lost power steering and power braking (and any other items that are not functional while in "run" mode). Shifted to "neutral", but it would not start because the transmission was not in "park". pulled to the side and stopped the vehicle, put it in "park". started like nothing had happened. There were no warning lights before shutdown, there are no service lights or obd II codes stored in computer. Was using the push button starter, the key fob was in my pocket.
The contact owns a 2011 Jeep Grand Cherokee. While driving 30 mph and attempting to stop, the brake pedal stuck to the floorboard. The driver managed to engage the brake pedal until the vehicle came to a stop. The vehicle was towed to the dealer for diagnostic testing. The vehicle was repaired per NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the dealer stated that the booster was performing normally and all the vehicle required was the shield. The repair did not correct the failure. The failure mileage was 30,000.
2011 Jeep Grand Cherokee. Consumer requests reimbursement for brake booster recall repairs. The consumer stated he received the recall in 2014. The dealer chose to repair the part, instead of replacing it. Sixteen months later, the booster was on the verge of failing again. The consumer had to pay out-of-pocket, to rectify the dangerous situation. Recall # 14V154000.
- Chester, VA, USA
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I just read an article in the May 2016 issue of trailer life magazine involving Ford F-150 and there brake failure issues. The exact problem happened with my Jeep. I was pulling our camper (unloaded), down the highway at a speed of 60 mph when the brake light came on and the brake pedal of my Jeep went straight to the floor. I got safely pulled over to the side of the road to check the fuid level. The master cylinder reservoir was low but not empty. I managed to get home, about 6 miles and the next day took the to Jeep dealer where they found that the brake booster had developed a vacuum leak (they said) causing complete failure of braking system. Dealer replaced brake booster, did a complete brake job, replaced all rotors and flushed system. $1350 later I was back on the road. Until I read this article I thought it was an isolated incident. Hopefully it is a coincidence.
Vehicle was traveling down the freeway at a constant speed of 70mph with foot on the throttle pedal. Traffic from an on-ramp forced a quick/sudden stop (quick transition from throttle pedal to brake pedal). The brake pedal was completely frozen and would not depress for an extended period of time (vehicle would not decelerate). Forced driver to swerve off the freeway, and nearly crashed. Non-emergency (quick throttle to brake transition) braking is still functional. The situation was able to be recreated by both the driver and the service tech at the local dealership. Dealership confirmed that the issue is present on four other vehicles (one 2011, one 2012, and two 2013's) on their sales lot, as well as the vehicle in question. Dealership confirmed this has nothing to due with recall P05 (similar scenario). Dealership submitted a case to fca. Fca had them replace vacuum lines, another brake booster, and the vacuum pump. The issue was still present. Fca told them they could, at the expense of the consumer, try to splice some vacuum lines and see if the issue goes away. At the advice of the dealership, customer denied "troubleshooting" on their vehicle. Fca told dealer this issue has nothing to do with the P14 recall that was replaced a week prior (replaced twice) on the same vehicle (brake booster), and is not covered under that recall. Dealership is now giving the vehicle back to the customer with this condition still present.
The contact owns a 2011 Jeep Grand Cherokee. While driving 15 mph, the brake pedal was depressed but the brakes failed to completely stop the vehicle. The contact had to depress the brake pedal with full force in order to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact recieved notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 20 mph, the brake pedal was depressed but failed to respond. The vehicle was taken to the dealer where it was diagnosed that the brakes failed and the transmission fluid needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), and 14V530000 (electrical system) however, stated that the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was 90,000. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. While attempting to stop the vehicle, the brake pedal was depressed and the vehicle continued to roll. The vehicle was serviced under NHTSA campaign number: 14V154000 (service brakes, hydraulic) but the remedy failed to repair the vehicle. The contact mentioned that the braking ability would be limited in cold conditions following the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 156,479.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after the vehicle was started, the ABS and check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously serviced under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was not notified. The vehicle failure mileage was 51,033.
Replaced tipm 15 months ago. Today, turning into parking lot car stall. Lost all power steering, no brakes, no engine. Had to restart while coasting. Decelerating at 45 mph making a left turn.
The contact owns a 2011 Jeep Grand Cherokee. While driving 65 mph, the vehicle stalled and caused a loss of braking and power steering ability. The vehicle was taken to a dealer to be repaired. The manufacturer was made aware of the issue. The failure mileage was 115,000.
The engine seemed to lose power and the power steering and breaks lost power as well. Was merging from the highway on to a main street in a city. The vehicle was nearly inoperable but I was able to stop it and restart it. But the brakes and steering were locked.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was repaired for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.
The contact owns a 2011 Jeep Grand Cherokee. While driving 50 mph, the engine stalled without warning. After several attempts, the vehicle restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000. Updated 11/19/15
2011 Jeep Grand Cherokee. Consumer writes in regards to dealership has not tried to remedy recall defects. The dealer informed the consumer, the parts were not available. The consumer referenced recall numbers 14V391000,14V530000 and 14V154000.
About 2 weeks after replacement of all four rotors and brake pads I applied brakes while travelling 30 mph on dry road as the car in front of me was waiting to turn left. My car took a much longer time and distance to stop than usual. I should have stopped 10 to 15 feet behind the car but did not stop until about a foot from the car in front of me. I heard a hissing noise from the area near brake pedal. I brought the car back to my mechanic who said the brake power booster needed replacement. He said this is a very unusual thing to occur and suggested that I contact Jeep to see if it was part of a recall. I contacted the Jeep dealer I purchased it from ( certified pre-owned ) and was told that recall # P14 was performed in Oct. 2014 to place a shield near the power booster to prevent water infiltration to avoid corrosion. I was told that a new power booster would not be covered by warranty. It is my belief that since a recall was initiated to prevent corrosion of the brake power booster but the vehicle was driven for 3 years prior to the shield being installed that the corrosion caused by water infiltration had already began and the brake power booster itself should be part of the recall. Simply placing a shield after the corrosion process started defies common sense and is a safety hazard. I do understand that the brake power booster was tested at the time the shield was installed, however corrosion (rust ) is an ongoing process. I think the proper and safe way to correct the problem is to replace the power booster as part of the recall in addition to the the placement of the shield.
Vehicle stalled on a busy road while traveling approximately 35 mph. I was decelerating approaching a traffic light and lost power steering, power brakes and engine shut down. After placing vehicle into park I was able to restart. This has happened twice in the last few months. The dealership is not able to replicate the issue or take further action to correct the issue.
A D V E R T I S E M E N T S
- Monticello, MN, USA