CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The contact did not experience a failure.
2011 Jeep Grand Cherokee. Recall sent for vehicle regarding brake booster. The consumer received the recall six months ago, and the parts are still not available.
We received brake booster recall notice (P14/NHTSA 14V-154) back in July 2014. We immediately called dealer. They said they would order the part. Now 6 months have passed. Dealer reports that "they are working on customers who responded in June, 2014 and will get to us as Chrysler releases more parts." Six months seems like an unreasonably long time to wait for recall parts.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V532000 (service brakes, air) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Gaintsville , GA, USA
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The contact owns a 2011 Jeep Grand Cherokee. While depressing the brake pedal, the vehicle hesitated to come to a complete stop. The failure recurred multiple times. The vehicle was taken to a mechanic and fluid was placed in the front differential, but the failure persisted. The contact received a notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however the part was not available to perform the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 87,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
None of these three recalls have been addressed by Chrysler or my dealer. They are recall #'S14V-154;14V-391;14V-530 respectively. The dealer is claiming that Chrysler is not providing the necessary parts to remedy the recalls. I don't want my family at risk during the winter months with the brake booster issue, or stranded on the side of the road as a result of the fuel pump issue. Please consider this my formal complaint against Chrysler group llc.
Unable to get parts at dealer. Key auto mart in moline I have contacted them many times and they state they can't get the parts. I have recall notices for a fuel relay pump and brake booster.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), 14V530000 (electrical system).the contact stated that the parts were not available for months in order to perform the recall remedy. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the delay. The contact did not experience a failure.
We received a recall for the brake booster. So we made an appointment in July and took it in to ferrario car sales in wysox pa. They told us they would call us in a month or two to get it fixed. In early October, I personally went to ferrario and asked about the recall. They told me they were still waiting on parts, indefinitely. I also asked them about the sun visor recall and was told they needed to see it but it would be the same result. Now we have received a recall notice on the fuel pump relay. But why have these recalls if the dealerships will not fix your vehicles. I have received three different recall notices and two about the fuel pump relay. I have tried to have the recalled parts fixed on my vehicle and have yet to be successful in getting the dealership to repair a single recalled item.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V530000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
We received three recall notices P14, P36, P54 in October. The local dealer told us on November 1 that we would be called within 6 weeks when the parts had arrived. Never receiving a call, I called on December 19 and was told that we were #42 on a wait list to be called when the dealer had time to service the car, perhaps as late as April. This does not seem the "reasonable time" mentioned on the recall notice. Please help.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V530000 (electrical system), and 14V391000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V154000:(service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system), and NHTSA campaign id number: 14V530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system) and NHTSA campaign id number: 14V530000 (electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V530000 (electrical system), NHTSA campaign number: 14V391000 (electrical system), and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V530000 (electrical system), NHTSA campaign id number: 14V391000 (electrical system) and NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 50 mph, the brakes became inoperable and the brake warning indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the vehicle needed a brake booster. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 34,000.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA