CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 25 mph attempting to engaged the brakes, the brakes failed to respond and extreme force was required in order to stop the vehicle. In addition, the contact mentioned that an abnormal noise emitted from the vehicle when the failure occurred. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was aware of the failure. The approximate failure mileage was 88,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign number: 14V391000 (electrical system) and NHTSA campaign number: 14V530000 (fuel propulsion system). However, the parts needed were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system), NHTSA campaign number: 14V391000 (exterior lighting, electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The dealer list for the warranty repair of the recall is 7 pages long and in 3 months only one page has been completed. I believe this is an unreasonable delay for a somewhat basic part related to an important safety function like braking.
We received an important safety recall letter about the brake booster on my wife's 2011 Jeep Grand Cherokee and called our dealer, westgate Chrysler in plainfield, in, on June 13, 2014, at 10:19 a.M. and were told it would be two(2) months more. Today, October 31, 2014, at 8:38 a.M. we were told it was still on order. Tomorrow will be the first day of November! I wanted to let you know, so hopefully you can address this issue with Chrysler. If the brake may be compromised and may "cause a crash without warning" this is a serious issue and Chrysler needs to do a much better job of servicing it. Thank you, in advance, for your assistance.
- Plainfield, IN, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that in colder weather, the brakes would freeze and extreme force was required in order to operate the brakes. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there were various electrical shortages within the vehicle that occurred intermittently. The dealer was not able to neither replicate nor diagnose the failures. The contact also indicated that the brakes failed on several occasions and went to the floorboard abnormally. The contact had to apply force to stop the vehicle on numerous occasions. The vehicle was taken to an authorized dealer, who installed insufficient rotors and did not secure the tires causing them to fracture. The contact had to take the vehicle back to have the dealer to have them reinstall the correct rotors. The vehicle was repaired by the authorized dealer for the brake failure however, the failure intermittently recurred. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
Local Chrysler dealerships do not have parts to correct brake booster recall P14 / NHTSA 14V-154. Have been waiting 3 months for replacement parts. Dealerships say parts are back ordered and they have no estimate on when new parts will arrive. Recall is not being addressed within a reasonable amount of time.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V391000 (lighting, electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number 14V154000 (service brakes). The contact indicated that after contacting the dealer and the manufacturer on multiple occasions he was informed that the parts needed to repair the vehicle were still not available and it may take an additional 6 months before the parts become available. The vehicle had not experience the failure.
The Jeep has no brake pedal, very difficult to stop. The dealer has the vehicle and said it has a recall on the power brake booster. They said they are waiting on the part from Chrysler but it has been 9 days and they do not have a eta. The Jeep is unsafe to drive at any speed therefore we are forced to leave the Jeep at the dealer for a undetermined time.
The contact owns a 2011 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
Approximately 6 weeks ago I reported a lack of response when braking. Dealer looked at the system and found no issue. Reported it again two weeks ago. Dealer looked at the system and found brake booster needed changing. Got the vehicle back last week and the problem has re-occurred. At a standstill when you press the brake pedal you get an air brake type sound, and a slight knock, which appears to coming from the compartment behind the pedal. Issue has been reported again to the dealer. Thanks,
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while traveling approximately 70 mph attempting to slow down, the brakes failed to stop the vehicle. The brake pedal went to the floor and the contact applied force to the brake pedal as the vehicle coasted to a stop. The vehicle was taken to an authorized dealer and the contact requested that the vehicle be inspected by an inspector from the manufacturer. The inspector was not able to replicate or diagnose the failure. The contact was not notified but the dealer indicated that the contact was included in recall NHTSA campaign number: 14V154000 (service brakes and service brakes, hydraulic). The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 46,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 20 mph, the brake pedal was depressed but the vehicle failed to respond. The contact was able to maneuver the vehicle to a safe stop. The vehicle was taken to the dealer. The technician diagnosed that the brake booster needed to be repaired and advised the contact not to drive the vehicle until the repairs were performed. The vehicle was included in recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 37,000...updated 11/17/14 the consumer stated the vehicle was repaired out of state, because the local dealer, claimed they did not have the parts. Updated 12/11/14
Report receipt date: Apr 01, 2014 NHTSA campaign number: 14V154000 component(s): Service brakes, service brakes, hydraulic Jeep has not derived the correct test to correct this issue. My brakes failed last winter due to this very issue. Jeep would not correct the brake issue until they did a formal recall and letters were sent. I now have my letter and went to the dealer. The dealer refuses to replace the brake booster as it apparently passes the test Jeep established. They only put up the booster shield. The problem is that the water already did get into my brake booster and my brakes froze. I nearly had three accidents over the course of the winter 2013/2014. I expect I will have more close calls if not a full on accident this year when my brakes again freeze up and stop working. This needs to be addressed, and Jeep needs to replace all these boosters. Jeep are not only sending me back out on the road with a dangerous vehicle, but thousands of others who allegedly passed the test, yet will freeze again this winter. Unfortunately, we need to become a statistic before Jeep properly corrects the issue.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), and NHTSA campaign number: 14V391000 (electrical). However, the part needed was not available for several months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
A D V E R T I S E M E N T S
- Justice, IL, USA