CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the parts needed to repair the vehicle were unavailable. The dealer stated that the contact would be added to a waiting list since the parts were not available. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was not available. The contact mentioned that the manufacturer exceeded the reasonable amount of time for the repair. The dealer explained that the manufacturer was only providing five repair kits at a time and placed the contact on a waiting list. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
As I was driving down a busy highway traffic in front of me was stopping, so I hit the brakes to stop only to realize that I had no brakes and I was unable to stop. So in panic mode I swerved over 3 lanes of traffic to avoid hitting the cars in front of me, finally my Jeep stopped before hitting the car in front of me. Took my Jeep to the dealership took them over a week to get back to me telling me what was wrong, the brake booster needed to be replaced. I still have not received my truck back since I took it to the stop in August 29, 20214.
2011 Jeep Grand Cherokee. Consumer writes in regards to a notice for a brake booster recall. The consumer has been waiting almost two months for the brake booster recall, to be rectified. The dealer informed him, the parts were not available. The consumer referenced recall numbers 14V154000 and 14V391000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was informed that the part needed for the recall repair was on back order. The contact had not experienced a failure.
- Chicago , IL, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced and failure.
The contact owns a 2011 Jeep Grand Cherokee. While driving 10 mph, the brakes failed. When the brake pedal was fully applied, the brakes failed to stop the vehicle in a reasonable amount of time. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer could not repair the vehicle for two months because the parts were not available. The manufacturer was notified. The approximate failure mileage was 32,000. Updated 11/20/14 updated 5/6/2015
Chrysler safety recall P14 / NHTSA 14V-154 brake booster: Took vehicle for the inspection and was told yes we would get the updated part. Now 2 months later still no completion to the safety recall! the local dealer states the part is on national back-order. Is this a safety recall or not" why so long to get resolved? now I have another safety recall P36 / NHTSA 14V-391 for an issue with the vanity wiring that may cause a fire. Wonder how long this one will take" I have not yet contacted them about this one to be fair.
The contact owns a 2011 Jeep Grand Cherokee. While driving 30 mph, the brakes failed to respond when the brake pedal was depressed. The contact mentioned that the brake pedal traveled to the floorboard. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the recall was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I had a recall P36/NHTSA 14V-154 and contacted the dealer. I set an appointment for August 14, 2014 to bring the car in because they told me they needed to inspect and order the part. I dropped the car off for the day, so they could inspect it, and picked it up at the end of the day. It is September 25, 2014, and they have not contacted me or returned my calls regarding the repair. I also got a second recall while waiting for follow-up on the first for this vehicle: P36/NHTSA 14V-391. I called to set that appointment for the same time as they repair the first recall. I left a message with the receptionist and never got a call back. I do not feel as though I need to manage their recall for my vehicle, and they do not make any attempts to manage it themselves or respond to my inquiries. What do I do from here? the dealer is autonation Chrysler Dodge Jeep Ram, roseville, ca 95661.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Brake booster failed. There is a recall on the brake booster (P14) and the dealer cannot return the vehicle to me until the brake booster is repaired. They cannot get parts from Chrysler and it has been over a month. I have been without my vehicle for over a month and neither the dealer or Chrysler can give me information on when the parts will be available. I've purchased four Jeep and will not ever again after this.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded the reasonable amount of time for repair. The dealer stated the part was not available for repair. Also, the dealer mentioned that the manufacturer was sending one repair kit per week reason why the contact had been placed on a waiting list. The manufacturer was made aware of the failure who declined to provide an alternative remedy. The vehicle was not repair. The contact had not experienced the failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated excessive force was required when applying the service brakes. The contact stated that recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. The dealer stated the part was not available for repair. The manufacturer was left a message in regards to the delay. The vehicle was not repaired. The failure mileage was 56,000.
The contact owns a 2011 Jeep Grand Cherokee. The vehicle was included in NHTSA campaign numbers: 14V391000 and 14V154000 (service brakes, service brakes, hydraulic). NHTSA campaign number: 14V530000 (fuel system). The contact was told by the local dealer that the parts were not available for the recall repair. The contact wa concerned that the safety issues were not being repaired in a timely manner the manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The parts needed to repair the vehicle were unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes). The part needed to repair the vehicle was not available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Hampton , GA, USA