CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Jeep is having trouble starting, the starter is running for several seconds but it wonts start until the second or third try. On several occasions the vehicle stall while running.
My vehicle have been shutting off on me numerous times while I'm driving mostly when I come off the highways few times when I first start it in the morning and recently it shut down and completely died and wouldn't start back up. The battery compartment was full of water and the fuel pump doesn't cut off. I had the alternator and battery replaced thinking that's why it died but it's still not running. I've only had this vehicle for a month.
The vehicle consistently shuts off while I'm driving, losing power steering and engine power. It seems to occur when I am slowing down. This happens usually once/twice each week and most recently almost caused a high speed accident, as my car shut off while I was making a left turn on a highway, which caused a semi truck to swerve, nearly hitting me and my 4 year old son.
June 16, 2018 I'd stop at a gas station to fill up I was inside the station for about 20 minutes playing lottery for the next morning, I only explaining for time line. Came out to pump gas and noticed my engine was smoking and I haven't been driving long, I just left a water front park which is about 5 minutes away. Well the smoke smells like burning wires but no fire just heavy smoke so I let it cool down. And the truck was dead nothing no power when the tow truck finally showed up some 10 hours later, and tried to jump start the truck it was draining the jump box. So I end up taking my Jeep to a after market repair shop and his diagnosis was that my alternator had burned up. So once I'd replaced the alternator the truck still wouldn't take a charge. After doing further research come to find out there was a recall on my alternator issue but for some reason my vehicle vett my vehicle was not on the list my VIN number is not part of the recall list mind you I bought my vehicle use I'm the second owner is a Canadian vehicle but I brought it in the in Michigan from a auto broker. I'm currently dealing with northland Chrysler Jeep dealership in oak park Michigan and at their contacting Fiat Chrysler recall team and trying to figure out if I'm having the same issues as the alternator recall I believe it's T36 why my vehicle couldn't be added to the list for my reimbursement I had call the number that I have on a Jeep app that's on my smartphone there was a recall number and it stated that 2011 chargers challengers durangos Jeep Grand Cherokee and a couple other vehicles if I'm not mistaken has the alternator failure recall it also states that you will smell heavy you will see heavy smoke, my name is [xxx] my number is [xxx] [xxx] is my email. Please feel free to contact me at any time after reading this message. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Detroit, MI, USA
Search CarComplaints.com for these popular complaint phrases...
Vehicle completely stopped on the road without warning indication. Road conditions were dry at 98 degree temperature while on a straight away major highway. No previous battery warning light / charging failure was indicated before the event. The vehicle was just able to get pulled to the side of the road. The vehicle was successfully towed to the nearest Jeep authorized dealer 20 miles away. Diagnosed complete alternator failure which drained the battery. The alternator and battery was replaced with new dealership Chrysler brand (mopar). When leaving the dealership just 1/2 mile down the road, the battery charging warning light came on. The vehicle made it back to the dealership on battery power. The vehicle was once again diagnosed with a faulty alternator (the new replacement). I was told that they could only replace the alternator with Chrysler indicated brand. It is known that Jeep Grand Cherokee 2012-2014 has a recall on the alternators which are same used on 2011. This Jeep has now had two replacements with less than 88 K miles on the vehicle. Recommend adding 2011 Jeep models to recall list as this is a common problem.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 15 mph, the vehicle suddenly stalled in the middle of an intersection. The contact indicated that the failure occurred on a previous occasion. The vehicle was taken to napleton's river oaks Chrysler Dodge Jeep Ram (17225 torrence ave, lansing il) where it was diagnosed that the fuel pump and fuel pump relay were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no assistance was offered. The contact was informed that the vehicle had been previously repaired per NHTSA campaign number: 14V530000 (electrical system). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 122,435.
When the right turn signal is on the fog lights flash and the turn signal does not blink. When I turn the fog light button on my turn signal lights up but does not blink. Took it to the dealer and they said it was the tipm that was faulty. Now after I got it back both front turn signals do not work and the back flashes fast and sometimes flashes normally. Also back when I bought the car a year ago in June 2017 the car would start and I would let the engine warm up but about 20 seconds in, it would stall. When driving it would usually stall when I was breaking at stop lights and stop signs. I replaced the camshaft positioning sensor about 3 times so far and still feel the engine losing power at times.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the windshield wipers failed to operate. Also, only the front driver's side door would lock and unlock. The vehicle was taken to the local dealer (nielsen Dodge, 175 state rt. 10, East hanover, NJ) where it was diagnosed that the tipm was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unknown.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the battery warning indicator illuminated. The vehicle was taken to an independent mechanic who replaced the battery, the alternator assembly, and the PCM. The alternator assembly was extremely warm internally, which affected the PCM. The vehicle had to be turned off during the repair to further diagnose the PCM internal voltage shortage. The dealer (fred beans Chrysler Dodge Jeep Ram, 858 N easton rd, doylestown, pa 18902, (215) 348-7500) was aware that there were two recalls for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). A repair appointment was scheduled for May 10, 2018. The manufacturer was notified of the failures and informed the contact that the vehicle year was not included in NHTSA campaign number: 17V435000 (electrical system). The approximate failure mileage was 83,000. Parts distribution disconnect for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic).
I'm actually sitting in a parking lot waiting for the tow truck. The Jeep alternator began whining & the battery light came on.I pulled over and turned off the Jeep. It wouldn't restart. Has zero power. The battery was replaced in February & the alternator checked out fine. The window evidentally let itself down about a week ago. This was srrange. Wipers started by themself when I tried to jumpstart it. I've read various complaints that mirror my symptoms. It will be towed to frensley Jeep-Chrysler tonight. Please include my vehicle in the recall. I'm sure it's going to be expensive. Thanks for your cinsuderstuon.
2011 Jeep Grand Cherokee stalls when I slow down entering a highway ramp of making a turn. Happened three times after a recall was done to fix that issue at around 46000 miles and now just recently it happened 2X again at 96000. All recalls have been completed but there is an recall for the alternator on T36 that covers the 2012,2013 and 2014 stall and the issue was the alternator. I believe the 2011 should fall into that.
The contact owns a 2011 Jeep Grand Cherokee. While driving 30-75 mph, the vehicle shut off without warning. Additionally, the brake pedal was applied, but failed to respond. The vehicle was taken to a local dealer (autonation Chrysler Dodge Jeep Ram and Fiat, 2201 victory dr, columbus, ga 31901), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer attached a history recorder to the vehicle. While driving at unknown speeds, the vehicle stalled and the traction control and service four wheel drive indicators illuminated. The contact was able to restart the vehicle. The manufacturer was not notified. Also, while driving at unknown speeds on March 25, 2018, the windshield wipers spontaneously activated, the radio changed stations, the brake pedal was applied and failed to respond, and the vehicle stalled without warning. The vehicle was towed to landmark Chrysler Dodge Jeep Ram of morrow (50 mount zion blvd, morrow, ga 30260), but was not diagnosed or repaired. The manufacturer was notified and opened case number: 33696515. No further assistance was provided. The failure mileage was 66,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 65 mph, the steering lost power and the vehicle shut down without warning. The contact activated the hazard lights, shifted into park, and restarted the vehicle. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 106,618. The consumer stated the failure occurred on daily basis, usually while slowing to a stop.
Since September 2017, my 2011 Jeep Grand Cherokee has been in the repair shop four times due to the vehicle not starting. The alternator and battery was checked once per month up until December, but each time I was informed that both parts were in good condition based on the diagnostics. However, after each repair visit the vehicle would not start after a few days. Between repair visits a number of other issues occured: *automatically accelerating at high speed (Jan '18) *engine stalling while driving (Jan '18) *blowing cool air on one side and hot air on the other (Sept '17) *doors locking and unlocking when unattended (Sept '17) *windows going down half way when unattended (Oct '17) *radio powering on when turned to the off position (Nov '17) the most recent incident happened two weeks ago when the car stalled and stopped in the middle of a busy stretch of road with three vehicles in close proximity. Due to ongoing issues, this week I had the car towed to Jeep for another assessment. The Jeep adviser called me back the next day stating my battery and alternator needed to be replaced for $1282 otherwise the car wouldn't start without a constant charge. The battery was just replaced a year ago in June 2017. With all of the issues mentioned it's clear that the 2011 Jeep Grand Cherokee has a design issue/flaw that poses a major safety concern for consumers. The issues that need to be investigated or re-investigated for the 2011 Jeep Grand Cherokee are the alternator and power module replacement. Most, if not all of the issues mentioned could be directly linked to the tipm. My request is that cas, NHTSA, and Chrysler consider or reconsider the above mentioned for both safety concerns and the undue repair expenses paid by consumers that appear to be directly linked to faulty design.
The contact owns a 2011 Jeep Grand Cherokee. While driving unknown speeds, the rpms and all the electrical components went haywire. The contact drove the vehicle home. The dealer (neuwirth motors, 219 S college rd, wilmington, nc 28403) diagnosed that the tipm was never repaired on the vehicle. The manufacturer informed the contact that the manufacturer warranty expired and suggested that the contact use the extended warranty. The contact took the vehicle to a different dealer (victory Chrysler Dodge, 45 naber drive, shallotte, nc 28470) where it was diagnosed that the tipm was faulty and would cost $1,200 to repair. The vehicle was still at the dealer being repaired. The failure mileage was 132,050. Parts distribution disconnect.
The push start button has issues starting the engine. There has been a recall for this and the issue still persists. The only way the dealer will fix the issue is if the problem is seen 1st hand and occurs for longer then 8 seconds. I have paid for multiple rental cars and spent multiple hours at the dealer to have this issue fixed and it keeps recurring. Something needs to be done to fix it without re-occurrence. My final point is that yesterday when dealing with this issue my car started after its second try, I then drove onto the street and the engine shut off and the brakes locked up. Luckily there was not any cross traffic because it could have caused a serious accident on a busy street with my daughter and myself in the car. This hse risk has caused me to be very concerned about the drivability of my vehicle and something needs to be done asap!
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the battery indicator illuminated, the radio shut off, and the vehicle stalled without warning. The contact had to coast the vehicle to the side of the road. The vehicle was unable to restart and was towed to the contact's residence. The vehicle was not diagnosed by an independent mechanic or dealer. The contact was uncertain if the vehicle was included in a manufacturer recall for the alternator assembly. The manufacturer was notified and stated that the vehicle was excluded from a recall campaign. The approximate failure mileage was 113,000.
A D V E R T I S E M E N T S
- Rio Grande, PR, USA