Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,836 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 11 of 24)

« Read the previous 20 complaints

problem #268

Nov 052014

Grand Cherokee

  • 70,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 55 mph, the vehicle stalled without warning. The contact received recall notification for NHTSA campaign number: 14V530000 (electrical). The vehicle was taken to the dealer. The technician diagnosed that the tipm needed to be replaced. The contact indicated that the tipm was previously replaced 5 months prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,000.

- Brighton , MI, USA

problem #267

Oct 072014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes and service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system), and NHTSA campaign id number: 14V530000 (fuel propulsion system). However, the parts needed for each repair were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.

- Heyworth, IL, USA

problem #266

Nov 032014

Grand Cherokee 4WD 8-cyl

  • 53,451 miles
My 2011 Jeep Grand Cherokee that is equipped with a V-8 5.7L engine failed because of a faulty fuel pump relay inside the totally integrated power module (tipm-7). Fortunately the vehicle was not moving at the time and would not start. The car has been sitting at the dealer since 11/4 because Chrysler has informed them that there is a backlog of well over 1,000 tipm-7 units and they don't know when or if they will be available (their words, not mine)! frankly, I am outraged as a consumer. I paid $42,000 for a vehicle I cannot use.

- Stroudsburg, PA, USA

problem #265

Jul 072014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system); however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the delay. The contact had not experienced a failure. The VIN was unavailable.

- Utica, NY, USA

problem #264

Sep 022014

Grand Cherokee 4WD 8-cyl

  • 70,000 miles
The engine dies quickly after start, the horn, door locks, and windshield wipers start randomly.

- Centennial, CO, USA

problem #263

Nov 062014

Grand Cherokee 4WD 8-cyl

  • 40,089 miles
I'd like to register a formal complaint "for the record". regarding Chrysler group's recall #S P14, P36 and P54 for the 2011 Jeep Grand Cherokee 4X4... parts are still not available (since May 2014 for the power brake booster!) this is totally unacceptable. Individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (B) a vehicle interior electrical fire and, (C) intermittent / unexpected engine shutdown. I contacted the Chrysler group recall assistance center today @ 1-800-853-1403 and spoke with "[xxx]"... received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. She could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. My local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will I ever see these parts installed before there's a recall-related incident with my wife's vehicle? the recall "system" is apparently broken, as Chrysler group is not diligently fulfilling their safety obligations and nobody from NHTSA is apparently doing anything about enforcing it, quite disconcerting and unacceptable! as of today's registered complaint(s), kindly consider NHTSA and Chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. Note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from Chrysler group. Please follow-up Chrysler group without further delay and report your findings to me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mancos, CO, USA

problem #262

Aug 012014

Grand Cherokee

  • 90,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph, the vehicle stalled and was able to restart. The contact also stated that the vehicle hesitated to start. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The contact received notification for NHTSA campaign number: 14V530000 (electrical system) but the dealer informed that the part was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

- Vestaburg , MI, USA

problem #261

Nov 042014

Grand Cherokee 4WD 8-cyl

  • 59,000 miles
I have a faulty tipm, which I understand is on backorder. I the meantime, my Jeep is sitting in the garage and will not start!

- Medina, OH, USA

problem #260

Nov 042014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system) and NHTSA campaign number: 14V391000 (exterior lighting and electrical system). The part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Englewood , CA, USA

problem #259

Aug 282013

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign number: 14V391000 (electrical system) and NHTSA campaign number: 14V530000 (fuel propulsion system). However, the parts needed were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.

- Prescott, AZ, USA

problem #258

Sep 082014

Grand Cherokee

  • 84,000 miles

A D V E R T I S E M E N T S

My vehicle has been having difficulty starting. It sometimes takes 3-10 times to start. It sometimes doesn't start at all, leaving me stranded with an infant in tow. I had the problem diagnosed and was informed of a temporary repair to the problem but then learned of an upcoming recall for the tipm. I decided to wait on repairing the issue, unsure as to whether the fix prescribed by the dealer would be reimbursed once the recall was released. I just got an 'initial' recall notice which stated that there still was no repair for this problem - even though it was said to be the cause of potential crashes and stalls mid-drive. As I have a small child in the car with me every time I drive, I am extremely cautious and nervous about this issue and the risk I am taking by continuing to drive this vehicle without a repair. I bought this car specifically because of the safety it would provide my family in transportation. Now I am acutely aware of the dangers involved and the need for a fix immediately.

- Golden, CO, USA

problem #257

Nov 042014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system), NHTSA campaign number: 14V391000 (exterior lighting, electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- New Hope , MN, USA

problem #256

Nov 032014

Grand Cherokee 4WD 6-cyl

  • 54,000 miles
Turn signals failed, windshield wipers failed to turn off, traction control turned off, horn failed to work, interior lights failed to work, could not turn lights onto highbeam, rear wiper failed to turn on, electronic transmission shifted into a different gear while driving. It was determined that this was a failure of the angle sensor in the steering column. The failure of this part caused significant failures of the main safety equipment of the vehicle (turn signals, headlamps, windshield wipers, traction control, transmission, horn) hazards because the primary safety equipment of the vehicle failed to function correctly while it was being driven.

- St. Paul, MN, USA

problem #255

Nov 042014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Duquoin, IL, USA

problem #254

Oct 302014

Grand Cherokee

  • 72,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 75 mph, the vehicle stalled. The contact also stated that the vehicle failed to start intermittently. The vehicle was taken to a dealer where the battery was replaced on two occasions but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the fuel pump relay needed to be replaced. The contact stated that the part was not available for NHTSA campaign number: 14V530000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unavailable. The failure was 72,000.

- Los Angeles, CA, USA

problem #253

Sep 222014

Grand Cherokee 6-cyl

  • 50,621 miles
Was driving and the vehicle stop on the highway, got out of the way from traffic. I tried to start the vehicle but it try to turn over. I let go of the key it was still trying to start by itself. It finally started I drove it home. I tried to start the Jeep it just turn over without starting let go of the key it still trying to start on its own. I called the dealer and talked with service dept, service advisor name is [xxx]. he told me to bring it in. I drove it to the dealer on 9/23/14. Got my car back on 9/26/14. I was told it was the tipm, {totally integrated power module}. I got a recall notice from Chrysler group, safety recall notice. Chrysler charged me $1,307.48 to replace the tipm. Then I had to take it back to the dealer because there was a recall for the brake booster had it fixed the same time for the tipm. I got home with the vehicle I when to the store got up the street the brakes when to the floor. It frighten the hell out of me. Got that fixed then the brake lights stay on plus no brake lights, looks like I was riding my brakes, had to take it back to the dealer again. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mililani, HI, USA

problem #252

Nov 032014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V047000 (fuel system, electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Lincoln , NE, USA

problem #251

Nov 032014

Grand Cherokee

  • 90,000 miles
Our Jeep was giving us problems starting & many of times we had to get it jumped or charge the battery all night. My fiance spoke to Jeep about this problem as it seems certain systems aren't completely turning off & thus using up our battery even when the vehicle is off. They currently have a two week waiting period for service and now we have a completely out of commission Jeep. It will no longer start, it will turn over but that's all. This is only three months after having to do the brake recall since we would randomly lose our brakes. I currently have a 3 year old car, that I can't use & a two week wait till it can be fixed. I commute 45 minutes to work & this was supposed to be our winter weather vehicle. Very disappointed with Jeep.

- Greeley, CO, USA

problem #250

Oct 272014

Grand Cherokee

  • 40,000 miles
10/27/14- tried to start car using push-button start- car engine would not turn over, however dashboard indicator lights came on, and also a message in the menu that read- no bus tipm. Windshield wipers came on (but the control was in the "off" position), and would not stop even when control was switched on and off. Only stopped with push-button start button was pressed. Tried several times with same results. Called tow truck, had car towed to neighborhood licensed mechanic. 2 days later, was told to have car towed to Jeep dealership because they couldn't identify the problem. Had car towed to Jeep dealership 10/30/14 and after 1 1/2 days, was told that it was the tipm module & would need replaced. Car can not be driven until part is replaced. $980 for the tipm module & $90/hour for labor, and no guarantee that this would fix the problem. I purchased this car used in May 2014, with 2000 miles/2-3 mos. Left on the 3 year/36K mile basic limited warranty. This car is no longer under warranty & I must pay for this repair out of pocket.

- Athens , OH, USA

problem #249

Oct 252014

Grand Cherokee 6-cyl

  • 38,150 miles
The problem started initially when the vehicle refused to start occasionally. Then it became increasingly more frequent. Then it came to the point that the car wouldn't start at all. It was discovered the tipm had to be completely replaced for a total amount of $1451.78.

- San Angelo, TX, USA

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