Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,836 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 12 of 24)

« Read the previous 20 complaints

problem #248

Nov 102011

Grand Cherokee

  • 38,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there were various electrical shortages within the vehicle that occurred intermittently. The dealer was not able to neither replicate nor diagnose the failures. The contact also indicated that the brakes failed on several occasions and went to the floorboard abnormally. The contact had to apply force to stop the vehicle on numerous occasions. The vehicle was taken to an authorized dealer, who installed insufficient rotors and did not secure the tires causing them to fracture. The contact had to take the vehicle back to have the dealer to have them reinstall the correct rotors. The vehicle was repaired by the authorized dealer for the brake failure however, the failure intermittently recurred. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

- Long Beach, NY, USA

problem #247

Oct 102014

Grand Cherokee 4WD 6-cyl

  • 33,000 miles
Vehicle fails to start. Starts after multiple attempts. Owner fears vehicle may fail permanently.

- Bozeman, MT, USA

problem #246

Aug 012014

Grand Cherokee

  • 98,000 miles
I started having issues with my 2011 Jeep Grand Cherokee in late July/ early August where the vehicle would have issues starting. I replaced the batteries in the key fob, but it didn't solve the problem. I took it into the dealership as the problems had continued and increased. I informed them that I had read about the issues with the tipm, but they disregarded my concern and told me that the computer was not reading the keys and I needed to order new ones, which I did. Not even a week later, I brought it back to the dealership as it was giving me the same problems of not starting. He said that they would not be able to do anything if I could not recreate it, so I kept driving it knowing that it may or may not start. Yesterday, 10/28 the fuel pump would not turn off and caused the battery to drain. I had to call roadside assistance and took it to the dealership the following morning as the problem was still occurring. Today they told me that it was indeed the tipm that was faulty and that it needed to be replaced.

- Casa Grande, AZ, USA

problem #245

Oct 182014

Grand Cherokee 4WD 8-cyl

  • 77,614 miles

A D V E R T I S E M E N T S

Vehicle (recently purchased used) would not start when pushing start button in vehicle. The first day it would start using remote start on fob. However, this problem occurred again next day and would not start from inside car or using remote outside car. It appeared to start remotely but would die within seconds. When trying to start from inside engine would crank but not start. After several start attempts, I could smell fuel. After 20 minutes and probably 15 attempts, engine started and I was able to return home. Have been afraid to drive vehicle since after reading numerous complaints on internet. There is a recall for this 2011 model relating directly to this problem, but only for vehicles manufactured before 7/20/2010. This vehicle shows a manufacture date of 9/2010. This problem has been identified and is being investigated for defective fuel pump relay in tipm. I am afraid to drive the car.

- Houston, TX, USA

problem #244

Sep 092014

Grand Cherokee 4WD 6-cyl

  • 50,000 miles
There is a known issue and recall with the tipm failing. My car has the same issues. Starting issues and engine will at times just die while driving. My wife had the car stop right in the middle of an active intersection. The dealership has diagnosed this as the problem but when I call Chrysler they say my car is not included in the recall. Cost will be over $1,000 to fix. My car is now dangerous and I never know when it will start or not.

- Englewood, CO, USA

problem #243

Oct 012014

Grand Cherokee 4WD 8-cyl

  • 41,000 miles
Vehicle will not start. If it does it takes as many as 9 times cranking before it finally turns over to start.

- Greeneville, TN, USA

problem #242

Aug 212003

Grand Cherokee 6-cyl

  • 70,000 miles

A D V E R T I S E M E N T S

Starting in late August my car became hard to start would just turn over and not start like its not getting gas, it started doing it more and more and I started researching it and noticed a hole lot of people was having this problem and a recall was going to be issued Oct 24th. I called Chrysler and they said my vine number was not part of the recall this is crazy im having the same problem as everyone else but my Jeep is not covered I don't understand why, could you please help me with this.

- Henderson, KY, USA

problem #241

Oct 062014

Grand Cherokee 4WD 8-cyl

  • 77,800 miles
Intermittent no start. It takes 3 - 15 attempts to start the vehicle. There is a service recall for similar problem in the same model and vehicle year, but my vehicle VIN is not included in the recall. I am not sure how that is possible, unless Chrysler uses different electronic components during the manufacturing process, which might explain why they have so many problems. I also can't help but wonder if Chrysler is only recalling those vehicles that belong to owners in the states where they lost a lawsuit on the problem. Unfortunately I guess for me, I am not in one of those states.

- Chambersburg, PA, USA

problem #240

Oct 082014

Grand Cherokee 6-cyl

  • 64,200 miles
A 2011 Jeep Grand Cherokee with 64,000 miles on it is sitting in my driveway, as it will not start. I find it appalling that a car that is 3 years old can have so many issues plaguing it. It is a money pit. There is a cylinder 2 misfire (needs cylinder head), a torque converter code, and a faulty fuel pump relay on the 'totally integrated power module'. the safety of my family, and the consumer in general, is compromised - when a $30,000 vehicle has the potential to stall while driving. When working, the Jeep decelerates while driving, has low power and idles very irregularly. I am very disappointed with my purchase and with the fact that Chrysler stands for such faulty products.

- Phoenix, AZ, USA

problem #239

Oct 242014

Grand Cherokee

  • 66,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start until after several attempts. The vehicle was taken to the dealer. The technician diagnosed that the tipm module failed. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 66,000.

- Denver, NC, USA

problem #238

Nov 202013

Grand Cherokee 4WD 8-cyl

  • 49,521 miles

A D V E R T I S E M E N T S

This is the second time that the alternator shorted out seized and killed battery within 9 months, so battery completely dies - first time couldn't even jump start so had to tow, second time I left it connected to jump starter wires for 8 minutes and the car started and took it to dealership. First time it happened in Nov 2013 and now again in October 2014. Central avenue Chrysler Jeep dealership doesn't know why this is happening, as it shouldn't. I had to pay for the replacement twice now, $400 first time and $500 second time.

- Yonkers, NY, USA

problem #237

Oct 012014

Grand Cherokee 6-cyl

  • 42,000 miles
These Jeep Grand Cherokee 2011 have the starting which is cause of a bad electric problem. In which keep knows about for a long time and doesn't want to do a recall for this item. When it can cause a fire a person to crash when the engine stalled and airbags deploys while driving. I very unsafe problem which cause the consumer around 1500 to fix when it is a manufacturer problem and defect. I think and they should fix it asap before a family gets killed for this and it will be worse. Thanks

- Hialeah , FL, USA

problem #236

Oct 152014

Grand Cherokee 6-cyl

  • 69,000 miles
When I left the house for work it started fine and went around the corner to convenience store and when I got back in to leave it wouldn't start. The engine turned over, but wouldn't start. I waited a few minutes, took the key out of the ignition and tried again and it started right up. The same thing happened the following day. It started fine in the morning, drove to work and then it never wouldn't start again. During the day I tried several times. Once it did start but it sounded like the accelerator was pushed all the way down (motor revved up) so I just turned it off. Had to leave it at work overnight, the following morning went to try and get it home and it started again just fine. I know it's not the battery because it has 100% charge and all the electronics work ie. Windows, locks, radio, lights etc.

- Lawton, OK, USA

problem #235

Sep 242014

Grand Cherokee 6-cyl

  • 49,700 miles
Multiple times the car had an extended start, would spin but not start. Electronics would lock down and unable to turn off the spin. The dealership replaced the fuel relay external relocation kit.

- Atlanta, GA, USA

problem #234

Sep 242014

Grand Cherokee 4WD 8-cyl

  • 35,000 miles
Fuel pump relay in the tipm failed. Dealer replacing with a bypass kit for approx $470.

- St Paul, MN, USA

problem #233

May 012013

Grand Cherokee 4WD 8-cyl

  • 36,000 miles
It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up. Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As I was away from home working and she needed a vehicle she took it back to the dealer (don marshall Chrysler in somerset, ky.) where they proceeded to install a new battery at the rip-off price of over $300!! about a week later I figured out why the battery had went dead so quickly. I drove it to my in-laws house and when I got out of it I heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall Chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) I told them what it was before we took it to them. They said that until they could get the part to fix it with that I could just tap on top of the tipm to get the fuel pump to shut off.( I had been taking the battery cable off to get it to stop.) when we got it home, sure enough, I tapped the tipm and it immediately shut the fuel pump off. Well guess what? yep......the [xxx] thing wouldn't start at all this morning!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Williamsburg, KY, USA

problem #232

Jul 112014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V391000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Keyaunee, WI, USA

problem #231

Sep 252014

Grand Cherokee

  • 57,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on the first attempt. The contact mentioned that after several attempts the vehicle was able to restart. In addition, the contact stated that all the warning lights on the instrument panel illuminated and the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.

- Houston , TX, USA

problem #230

Oct 142014

Grand Cherokee 8-cyl

  • 47,500 miles
In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.

- Hoboken, NJ, USA

problem #229

Aug 252014

Grand Cherokee

  • 41,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 50 mph, the vehicle suddenly shut off. After restarting the engine, the vehicle resumed normal operation. The failure occurred on multiple occasions. The dealer stated that the totally integrated power module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.

- Chicago, IL, USA

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