The contact owns a 2011 Jeep Grand Cherokee. While in park and attempting to start the vehicle, the vehicle failed to start and the system lock was displayed across the message board. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 102,000. Updated 11/18/15, updated 3/30/18

- Spartanburg, SC, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was repaired for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.

- Orlando, FL, USA

The contact owns a 2011 Jeep Grand Cherokee. While attempting to start the ignition, the battery failed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. Updated 11/19/15 updated 03/30/18

- Spartanburg, SC, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to dealership has not tried to remedy recall defects. The dealer informed the consumer, the parts were not available. The consumer referenced recall numbers 14V391000,14V530000 and 14V154000.

- Vancouver, WA, USA

Jeep turns off when I am driving it. This has been an ongoing problem for several years and I have explained the problem to Jeep repair shop on 2 occasions now, yet the problem continues. Recently Chrysler recalled the fuel pump relay and stated it could cause stalling while driving. I have had the recall work performed however my car has stalled while driving it since the repair was completed. This is dangerous as the car turns off while it is moving. Once off, the power steering no longer works making it nearly impossible to turn the car until it is restarted. Many of the times this has happened have been on a freeway offramp while decelerating. I have been very lucky so far that none of them resulting in accidents yet. This problem needs to be fixed as it is dangerous. Im not sure of the exact date when it started (I guessed above) but it has been several years

- San Diego, CA, USA

This is the sixth time, today, 9/13/15. I haven't been killed yet, but it's a future possibility. My Jeep loses power and will not steer. It happened with my mom and my only child in the Jeep. Chrysler tells me every time to take it to the local dealer, quirk Jeep in marshfield, MA. I do. They run the ever popular 'diagnostics' and find nothing wrong with it. Yet, it keeps happening! the last time it happened, I was on the highway during rush hour traffic. State police would not allow me to wait for aaa so I had to pay out of pocket $120 to be towed off the road by some neanderthal in a tow truck. What can I do before I am killed by this vehicle? last time it happened was in early August of this year. I contacted Jeep with this email and was told to take it in to the dealer for 'diagnostics.' I did and they found no problem again! my Jeep is again losing speed and power steering. It is random. I am driving along and it loses acceleration and power steering. I am terrified to drive on the highway expect in the far right lane at minimal speeds. This is a problem because I am a travelling salesperson and must be on the road all day, five days a week. I travel up to 200 miles a day. As I indicated back in December, this is my fifth Jeep. Quirk says all the recalls on my vehicle have been done and their diagnostics can find no reason for the loss of power. However, it is happening and it is extremely dangerous. Originally, when this first started happening, shortly after I bought this pre-owned Jeep, I was told the tipm recall would correct these problems. Obviously, it has not. Addition, I have random issues with my key not working or my car refusing to turn on. I am a single mom who has to work. I do not have the financial ability to buy a new vehicle and junk this Jeep. I need this vehicle to work as it is supposed to work.

- Humarock, MA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Asheboro, NC, USA

My 2011 Jeep Grand Cherokee began stalling while driving in December 2014. These occurrences have been documented by the dealership four times. It has always stalled while driving at speeds higher than 50 mph. It has stalled on the freeway 2 times and I have been spared a serious traffic collision due to light traffic conditions. The vehicle never throws a code when it stalls. There is nothing the service department can do for these "phantom" occurrences. The tipm has been replaced since that can sometimes be the issue. However, the stalling continues. I have researched this stalling issue and there are others with the similar problem. What will it take before Chrysler addresses this life threatening problem? currently, my vehicle is back at the dealership for this problem. I am not looking forward to picking up my vehicle since the problem is always looming like a black cloud over my head.

- Chula Vista, CA, USA

August 29, 2015 I had a tune-up performed on my 2011 Jeep Grand Cherokee overland. When I returned to pick up my vehicle I was informed that when the service advisor was removing the car from the garage a fire started in the interior of the vehicle. The service advisor showed me the interior damage and it was the passenger sun visor. The visor had approximately a quarter size burn mark on the plastic piece covering the vanity mirror and a burn on the head liner directly above the damage on the cover. It was suggested that I take the car directly to the other dealer that had done the P36/NHTSA 14V-391 recall in October 2014 as the dealer that had done the tune up would not fix the damage and would not help with anything. After I inquired about my safety driving the vehicle (at the dealer's suggestion) it was determined that it probably should be towed. I contacted the dealer that had done the recall. The vehicle was left at the dealer and I contacted Chrysler for assistance. A case was opened for me. August 31, 2015 the dealer that had done the recall repair contacted Chrysler regarding the case and were informed by Chrysler that the vehicle was not to be moved until and investigation could be done. September 1, 2015 I sent an email and timeline (to date) to the GM/president of the dealer that performed the tune up. September 2, 2015 I contacted Chrysler regarding my case and was informed it was closed. The representative re-opened the case. September 6, 2015 I contacted Chrysler regarding my case and was informed it had been assigned and I would need to wait until the assigned agent contacted me. September 8, 2015 to date I have not been contacted by Chrysler, the GM/president of the dealership that has the vehicle, I have not been provided any transportation and I have no idea the status of my vehicle.

- Houston, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving 10 mph, the sun visor caught fire. The fire independently extinguished itself. A police report was not filed. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 111,000. The VIN was not available.

- New Orleans, LA, USA

I was driving and my eyes started burning then smoke was coming out of the visor. Then there were sparks and small flames from sunroof. It almost caught my hair on fire. I had the recal wiring replaced in July and this happened August 30, after recall completed.

- Tampa, FL, USA

Smelled smoke and the car started to fill with smoke. We pulled the car over and the passenger side sun visor and headliner were on fire. We vacated the vehical and called for help. The car was serviced for this specific recall in December of 2014.

- Canyon Lake, CA, USA

Jeep was taken in for the P54 fuel pump relay recall on 6/12/15. Next morning after returning from dealer, the engine would crank but not start. This problem was intermittent, and the engine would sometimes start after 15-30 minutes of trying. Eventually on 6/15/15 it wouldn't start all morning so was towed back to dealer. They couldn't replicate problem and released car back to me doing nothing. Intermittent no start continued for weeks, car taken back to dealer on 7/6/15 and they replaced win module, another component of ignition system. Next morning, 7/7/15, car would not start again. Intermittent crank/no start condition continued to occur for weeks, car taken back to dealer on 7/22/15. This time dealer spent almost 3 weeks working on the problem. First, the fuel pump relay (the recall part already replaced once) was determined to be faulty and was replaced. This didn't solve the problem, and the tipm was said to be causing the condition, and was replaced on 8/10/15. Jeep worked for a week until today, 8/15/15, while driving down a busy long island road car stalled out while driving ~30 mph. My wife and our 4 month old baby were in the car, and I was somewhat terrified. There was traffic surrounding us, and I was left with no power to the brakes or steering. Luckily I was already in the right lane and was able to put hazards on and pull over slowly without incident. If there had been a red light or sudden braking in front of me however, the situation would have been much different. After pulling over, car cranked/no start as it has previously for the past months, and did so for 20 minutes until finally started and drove it home. I have had our Jeep in the shop 4 times for what seems to be the issue described in the fuel pump relay recall, but we are still experiencing the same problem! I am at my wits end, and no longer feel safe in this vehicle.

- Lynbrook, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle experienced an electrical failure and was unable to be started. The contact received notification of NHTSA campaign number: 14V530000 (electrical system). The vehicle was taken to an independent mechanic where it was diagnosed as a failure of the fuel pump relay. The dealer was notified of the failure, however, the vehicle was not repaired for the recall due to lack of available parts. The manufacturer was not notified. The failure mileage was 56,000.

- South Park, PA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V530000 (electrical system). The failure mileage was 35,000.

- Chubbuck, ID, USA

Fire started in passenger sun visor. Recall P36 was repaired on 2/18/15.

- Belle Fourche, SD, USA

August 9, 2015, left home in my Jeep and drove approximately for a half mile than noted a severe smell inside. Turned around and went back home thinking that oil is leaking and burning. August 10, 2015, drove to work approximately 15 miles. At work, on the parking lot I lowered the sunvisor on the driver side and that's when I discovered the cause of yesterday's smell. There is a large burned out hole in the roof liner. I know there was a recall on this potential fire hazard in the past. It was apparently fixed by my dealership on November 4, 2014. However, it looks clearly the issue has not been resolved. At the moment, I am a bit traumatized by this apparent fire danger. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Castro Valley, CA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received NHTSA campaign number: 14V530000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Rosedale , NY, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving at 50 mph, the alternator failed and the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed that the alternated failed. The manufacturer was notified of the failure. The failure mileage was 26,700. MA 10/15/2015

- Massapequa, NY, USA

While traveling at a speed of 55 mph on the highway with my daughter in the car, the charging system light came on and seconds later the car killed. All power was lost and thankfully I wasn't in an intersection or anything and I was able to pull the vehicle over towards the shoulder. Vehicle would not start after. Got someone to try to jump it off but it would die as soon as we would take the cables off. Had battery tested and it was fine so pulled the alternator and it was dead. Never heard of having to replace an alternator on a vehicle that is only four years old.

- Schriever, LA, USA