Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,415 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 18 of 24)

« Read the previous 20 complaints

problem #122

Feb 122014

Grand Cherokee 6-cyl

  • 50,000 miles


Vehicle dies from no reasons, also fails to start at times.

- Republic, MO, USA

problem #121

Oct 012012

Grand Cherokee 8-cyl

  • 34,000 miles
Purchased 2011 Jeep Grand Cherokee overland used in summer of 2012. 3rd Jeep and have stayed with Jeep because felt they were a safe reliable car. Shortly after purchase the car would sound like it was "computing" near the engine--while off and key not near car. Told this was normal. Alarm started to go off for no reason, day time running light on driver side stopped working (not bulb) and started working a few days later on its own. Car no start or hard start several times. Check engine lights on and off, key not found, etc. 5/19/14 exiting highway at approx. 75 mph (59,000 miles) brakes don't work. Car slows but won't stop. No light illuminated for brake problem. It was petrifying. Called dealer in morning and they indicated not warranty and not recall so ordered brake booster from dealer and replaced. Was without vehicle for several days. 5/28/14 driving approx. 75 on highway--dash lights flash, car shakes and shudders uncontrollably, screen reads service air suspension system and etc code. Exit highway car has no suspension. Stop make phone call and restart car and no lights, warnings, and suspension back. Driving 35 mph on busy city street (in front of school) car dash flashes and goes black--a red lightning bolt appears and the car shuts off while driving. No brakes, power steering, hazard lights, suspension, etc. I was terrified! pushed down accelerator and car starts back up (similar to depressing gas peddle on golf cart). Took to dealer and they replaced a brake sensor and the suspension worked. Said they could not replicate the car shutting off while driving. Tipm must be the cause based on 1000S of owners comment. Filed complaint with Chrysler today. Frightened for my safety and the safety of other cars, people, etc. Drive over 100 miles per day on highway. Can't obtain tipm part. Must use car to work but safety concerns with driving.

- Albion, MI, USA

problem #120

May 082014

Grand Cherokee

  • 77,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on numerous occasions. The vehicle was taken to the dealer where it was diagnosed with a fractured integrated power module which needed to be replaced. The vehicle was repaired. The failure mileage was 77,000 and the current mileage was 78,953.

- Palm Beach Gardens, FL, USA

problem #119

May 052014

Grand Cherokee 6-cyl

  • 30,120 miles


The air conditioning produces cold air on the driver's side but produces hot air on the passenger side. The heater bend doors are broken. This is a common problem with Jeep. My vehicle is 38 months ond, 2 months out of warranty with 30,120 miles. Jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with Jeep, even though the internet is filled with complaints about the problem.

- Campbell, CA, USA

problem #118

May 012014

Grand Cherokee

  • 30,120 miles
The heater/ac blend door is broken: The driver's side gets ac but the passenger side only receive hot air. This is a very common problem with this model Jeep. The dealer refuses to repair the problem under warranty. The vehicle is 2 months out of warranty and has 30,120 miles. Jeeps denies this is a common problem, and yet the internet is filled with Jeep blend door complaints.

- Campbell, CA, USA

problem #117

May 282014

Grand Cherokee 6-cyl

  • 48,000 miles
Engine turns over but wont start.after doing research online, I believe the problem is the tipm. I heard the engine can shut off at any time.that can be very dangerous.

- Lake Worth , FL, USA

problem #116

Nov 012013

Grand Cherokee

  • 50,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the engine failed to start numerous times until the failure became permanent. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic which located the failure at the computer integrated management system. The vehicle was not repaired. The failure mileage was 50,000 and the current mileage was 65,000.

- Corona, CA, USA

problem #115

Apr 222014

Grand Cherokee 6-cyl

  • 56,000 miles
Tipm failure. It was very costly and a burden to fix. Chrysler needs to recall this part.

- Houston, TX, USA

problem #114

Dec 022013

Grand Cherokee

  • 50,000 miles
The contact owns a 2011 Jeep Cherokee. The contact stated that the vehicle would not start on more than one occasion. The vehicle was taken to an authorized dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

- Buffalo, NY, USA

problem #113

Mar 022014

Grand Cherokee

  • 50,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start as the key became stuck in the ignition switch. The vehicle was towed to the dealer, who replaced the wireless ignition control module but the failure later recurred. The contact also stated that the brake, trac off and the tire pressure warning lights illuminated and the gauges would intermittently display random numbers. Additionally, the vehicle would stall sporadically. The vehicle was not repaired. The failure mileage was 50,000.

- Ft. Eustis , VA, USA

problem #112

Apr 272013

Grand Cherokee

  • 43,000 miles


After having occasional difficulties starting the car, my problems finally reached a climax when my car shut off mid-drive. Jeep has explained that I have faulty tipm. I have found through online research that this is very common. These failures have been occurring for years, yet Jeep still installs these same tipms. I understand there is a pending class action lawsuit, suggesting that Jeep has known about this problem and ignored it, rather than implementing a recall.

- Lake Mary, FL, USA

problem #111

Mar 112014

Grand Cherokee 6-cyl

  • 47,000 miles
Bought a used Jeep Grand Cherokee 2011 w/ 19K miles on it (it was leased before). First incident happened with 30K miles on it. Vehicle would turn over a little bit but would not start. Dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. Dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. Second trip (within 2-3 days) to dealership it started up. Worked fine for about 4-5 weeks, then same incident occurred again. Vehicle would turn over but not start up, sounded the exact same as the prior issue. Dealership replaced the tipm, car worked fine for about 12 months. Two weeks ago, the same issue came about. Car turning over but not starting. This time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. Now my Jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. I heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). Chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. This last time when I brought my Jeep to the dealer I tried to start the vehicle to let me father hear the noise it was making. A dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", I replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what I have read online is extremely dangerous, especially if the car were moving and it went out. You would be left without power steering and brakes. Chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.

- White Bear Lake , MN, USA

problem #110

Dec 022013

Grand Cherokee

  • 36,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the ignition module failed, causing the vehicle to stall sporadically and without warning multiple times. The vehicle was taken to an authorized dealer, who was unable to diagnose the failure. The vehicle was then taken to an independent mechanic where it was diagnosed that the total integrated power module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 36,000.

- Wylie, TX, USA

problem #109

Mar 022014

Grand Cherokee 6-cyl

  • 10,000 miles
Reported by EFI global fire forensics investigator on behalf of vehicle consumer/owner. 2011 Jeep Grand Cherokee 4X4 was driven and parked in garage at approximately 6:30 P.M.. garage was fully involved in fire at approximately 4:00 a.M. the following morning. Upon fire discovery, fire was venting through double car garage roof. Investigation has placed the fire origin at the 2011 Jeep Grand Cherokee 4X4 vehicle. Investigation is continuing.

- Rocklin, CA, USA

problem #108

Jan 012014

Grand Cherokee 6-cyl

  • 64,000 miles
Tipm was faulty. This should be a recall.

- Punta Gorda, FL, USA

problem #107

Jan 312014

Grand Cherokee

  • 33,000 miles
This has been an ongoing issue since I have had the vehicle regarding the tipm's unit. It first came up a few months after purchasing the vehicle in April 2013. The unit was flashed and the problem "fixed" under warranty. This January it is now not only taking 2-10 attempts to start, my gas mileage has severely decreased and there is a funny odor once the car is started. I cannot go to the dealership in my current town as there are overly innondated with work trucks for the oil field so I am forced to take my car to abilene which is an 85 mile trip each way to have any work done on it. I work for a non profit in my town and therefore drive around to not so safe places daily and hate being stuck with a car that wont start. This possible could correlate to the issues with my motor in the air ride suspension that had to be replaced in December of 2013 that luckily was covered under warranty since it had been an issue as well before the warranty mileage ended.

- San Angelo, TX, USA

problem #106

Feb 112014

Grand Cherokee 6-cyl

  • 41,000 miles
I was driving to my mother in law house, at 60 miles per hour and my car just stopped, I was I front of a semi, that could easily ran over me and my 6 months baby!! good thing that the semi could change lane before hitting us, I have read a lot of complaints of customers that have the same problem the tipm module is not working and is causing the car not to start or if it starts just stop suddenly, so I want to put this complaint and hope that there is a recall soon because it's not fair for customers like me, pay for an expensive car and due to their not quality parts having problems on our daily lives and also put in dangers out lives and lives of others in the road!! and I hope that whoever have the last word to do a recall just think about you don't even want to have any member of your family get hit by one of this cars just because of the negligence of Jeep/Chrysler, that's just not responsible from them, so if there is any law suit or something I definitely want to be on it.

- Spring Valley , CA, USA

problem #105

Aug 071998

Grand Cherokee 6-cyl

  • 39,000 miles
The vehicle would crank multiples time before starting. Three or four times, the car shut down while driving; it finally came down to the fuel pump not shutting down after the ignition switch was turned off, and the only way to shut down the fuel pump was to pull the fuse out of the ECM unit in the engine compartment. I was charged $1200 dollars for a new ECM unit at the dealer but the new unit was defective and needed the wire harness to be rewired due to an internal problem inside the ECM unit (the left fog light would blink instead of the front blinker light).

- Glen Rock , NJ, USA

problem #104

Feb 032014

Grand Cherokee

  • 121,144 miles
Sometimes the first start of the day the engine spins over but, it will not start. We found that sometimes we can push the panic button on and off and then try starting again and the engine will start. We also noticed that the keyless door locks will not operate properly. It appears to be the tipm. After reading all the post on the internet about this issue it would appear Chrysler knows about this issue but, has not issued a recall yet.

- Jackson, TN, USA

problem #103

Dec 012013

Grand Cherokee 6-cyl

  • 45,000 miles
My vehicle was hard cranking in the morning. Vehicle will not start using key fob or push button start. Vehicle cranks for 5 to 10 seconds and then shuts down. After replacing the battery (which now I did not need and $245 later), being stranded numerous times, and taking to multiple mechanics. If vehicle dies all loss of power steering and brakes is lost and is a huge safety concern. My vehicle has 40K+ miles. I have researched and determined that there a hundreds if not thousands of Jeep owners who are experiencing the same problem. Since my car is out of warranty dealership tells me that it is on me to pay for the parts and labor to fix. Unacceptable. With this being such a widespread problem a recall should be issued and consumers not be forced to pay for a part that is clearly failing nationwide. Recall needs to happen immediately.

- Milford, DE, USA

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