Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,862 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 18 of 24)

« Read the previous 20 complaints

problem #130

Jul 012014

Grand Cherokee 6-cyl

  • 180,000 miles

A D V E R T I S E M E N T S

Vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.

- Silverhill, AL, USA

problem #129

Jul 082014

Grand Cherokee 6-cyl

  • 74,000 miles
Vehicle began experiencing sporadic and intermittent hard crank starts as well as partial stalling while traveling. When placing the key/push button to the "on" position, the fuel pump would engage, but was quickly followed by a "click" noise, which shutoff the fuel pump. Eventually, after 6-12 attempts, the fuel pump would engage long enough to allow the vehicle to start. While traveling, rpms would suddenly drop, typically while braking/slowing from traveling. After progressively getting worse and more consistent, vehicle taken to dealership. Initial diagnosis was a failing fuel pump. Upon further investigation, it was determined that the electrical relay to the fuel pump, a part of the tipm, was shorting and prematurely failing. A bypass relay was re-wired and seems to have corrected the problem.

- Brighton, MI, USA

problem #128

Apr 012014

Grand Cherokee 6-cyl

  • miles
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle struggles to start. The consumer stated the vehicle would crank, but not turn over. After multiple attempts, the vehicle finally started. While awaiting the dealers diagnosis, the consumer did some research and discovered the common cause seemed to be the totally integrated power module (tipm). The dealer confirmed, the problem was indeed the (tipm).

- Woodstock, GA, USA

problem #127

Jun 302014

Grand Cherokee 6-cyl

  • 35,100 miles

A D V E R T I S E M E N T S

Vehicle would not start; repeated attempts to start vehicle (5 times) and no success - vehicle started on the 6th attempt. This problem has reoccurred several times since the initial problem. The vehicle will be taken to the dealer on 07/07/2014.

- Boca Raton, FL, USA

problem #126

Jul 032014

Grand Cherokee 8-cyl

  • 58,200 miles
A Chrysler Jeep and Dodge dealership in orlando replaced the factory installed tipm in my 2011 Jeep Grand Cherokee overland with 58,000 miles today at a cost to me of $1230. The tipm controls and distributes power to all of the electrical functions of the vehicle. They had one in stock, and after a little research online I discovered a widespread issue with many other 2011 Grand Cherokee. Many of the other complaints cite faulty tipm devices failing while the car was traveling in excess of 65 mph causing the car to come to a sudden stop. Others mention lights failing and other electrical failures. There are thousands of similar complaints that I've easily found online. I'm writing to ask you to please initiate a recall or some initiative that will reimburse consumers that unknowingly purchased vehicles with a faulty tipm. The 2011 Grand Cherokee overland owners have been wronged.

- Pace, FL, USA

problem #125

Jun 112014

Grand Cherokee 6-cyl

  • 11,605 miles
This is the second time in six months that I have had a major problem with my key fob affecting my engine. I am afraid this may be an ignition switch problem but the dealer keeps telling me it's the key fob battery. The first time my car would not start and the engine was dead. They replaced both key fobs 6 months ago and told me they were defective. This time when I pushed the button the engine made a screeching rattling sound, the engine light came on and the car would not turn off. Eventually it did and I tried it again and the same thing happened. The car was towed 30 miles to the dealer and they told me the key fob battery needed to be replaced. I asked the service technician if their computer showed that my engine light came on and he agreed but told me that they could not find the problem, other than the key fob battery. I told them both key fobs were new. I have only had this car for 3 years and it only has 11,605 miles on it. How on earth can a key fob cause engine problems" I may not be an expert on cars but I'm not stupid. I believe it may be something to do with the ignition. I hope Jeep fixes this before there are any accidents or deaths. I now feel I am forced to purchase an extended warranty for over $2,100 because I'm afraid of what might happen when my factory warranty expires next month. I don't think I would ever buy a new car again. The old ones seem more reliable. I am afraid to drive this car now, knowing it has electrical issues that the dealer can't seem to find the reasons why. Key fob battery" I find this very hard to accept. I would like the old key ignition - I don't trust these push button ignitions. My 2011 Jeep is still at the dealer but they have told me it's ready for pick up.

- San Clemente, CA, USA

problem #124

Jun 072013

Grand Cherokee

  • 36,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after numerous attempts the ignition started. The failure was intermittent and became progressively worse over a period. The vehicle was taken to an authorized dealer, who stated that the totally integrated control module needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 36,000. The VIN was unavailable.

- Wichita Falls, TX, USA

problem #123

Jun 112014

Grand Cherokee

  • 39,200 miles
I have tried to start my car several times with just continuous cranking. I called two different Jeep dealerships and they said they have never heard of this issue before. Yesterday, I was driving down the street at 55 mph with my 5 month old in the car after daycare- and my car just shut off while driving and I almost crashed into the person in front of me!!!! very scary. I had to swerve to miss the person in front of me because the brakes and car were not working- just completely shut off. I finally got it started again and got to a safe location. I then had it towed. I did some research to find that this is a very common issue with 2011 Jeep Grand Cherokee and Chrysler refuses to do a recall on this. Are they insane"!!! we could have been in a serious accident. If the car is not under warranty- the price to fix the issue is $1300+. I just purchased this car in November of 2013 because I thought it would be safe for me and my new baby. Now I have to dish out $1300 because of a faulty part that Chrysler refuses to fix" they are very aware of the tipm not performing on these models- please research all the forums that talk about this. There is already lawsuits pending. Please advise on what to do at this point. I do not have this kind of money to fix a car with 39000 miles on it. I will never purchase a Jeep or Chrysler again.

- Marietta, GA, USA

problem #122

Feb 122014

Grand Cherokee 6-cyl

  • 50,000 miles
Vehicle dies from no reasons, also fails to start at times.

- Republic, MO, USA

problem #121

Oct 012012

Grand Cherokee 8-cyl

  • 34,000 miles
Purchased 2011 Jeep Grand Cherokee overland used in summer of 2012. 3rd Jeep and have stayed with Jeep because felt they were a safe reliable car. Shortly after purchase the car would sound like it was "computing" near the engine--while off and key not near car. Told this was normal. Alarm started to go off for no reason, day time running light on driver side stopped working (not bulb) and started working a few days later on its own. Car no start or hard start several times. Check engine lights on and off, key not found, etc. 5/19/14 exiting highway at approx. 75 mph (59,000 miles) brakes don't work. Car slows but won't stop. No light illuminated for brake problem. It was petrifying. Called dealer in morning and they indicated not warranty and not recall so ordered brake booster from dealer and replaced. Was without vehicle for several days. 5/28/14 driving approx. 75 on highway--dash lights flash, car shakes and shudders uncontrollably, screen reads service air suspension system and etc code. Exit highway car has no suspension. Stop make phone call and restart car and no lights, warnings, and suspension back. Driving 35 mph on busy city street (in front of school) car dash flashes and goes black--a red lightning bolt appears and the car shuts off while driving. No brakes, power steering, hazard lights, suspension, etc. I was terrified! pushed down accelerator and car starts back up (similar to depressing gas peddle on golf cart). Took to dealer and they replaced a brake sensor and the suspension worked. Said they could not replicate the car shutting off while driving. Tipm must be the cause based on 1000S of owners comment. Filed complaint with Chrysler today. Frightened for my safety and the safety of other cars, people, etc. Drive over 100 miles per day on highway. Can't obtain tipm part. Must use car to work but safety concerns with driving.

- Albion, MI, USA

problem #120

May 082014

Grand Cherokee

  • 77,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on numerous occasions. The vehicle was taken to the dealer where it was diagnosed with a fractured integrated power module which needed to be replaced. The vehicle was repaired. The failure mileage was 77,000 and the current mileage was 78,953.

- Palm Beach Gardens, FL, USA

problem #119

May 052014

Grand Cherokee 6-cyl

  • 30,120 miles
The air conditioning produces cold air on the driver's side but produces hot air on the passenger side. The heater bend doors are broken. This is a common problem with Jeep. My vehicle is 38 months ond, 2 months out of warranty with 30,120 miles. Jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with Jeep, even though the internet is filled with complaints about the problem.

- Campbell, CA, USA

problem #118

May 012014

Grand Cherokee

  • 30,120 miles
The heater/ac blend door is broken: The driver's side gets ac but the passenger side only receive hot air. This is a very common problem with this model Jeep. The dealer refuses to repair the problem under warranty. The vehicle is 2 months out of warranty and has 30,120 miles. Jeeps denies this is a common problem, and yet the internet is filled with Jeep blend door complaints.

- Campbell, CA, USA

problem #117

May 282014

Grand Cherokee 6-cyl

  • 48,000 miles
Engine turns over but wont start.after doing research online, I believe the problem is the tipm. I heard the engine can shut off at any time.that can be very dangerous.

- Lake Worth , FL, USA

problem #116

Nov 012013

Grand Cherokee

  • 50,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the engine failed to start numerous times until the failure became permanent. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic which located the failure at the computer integrated management system. The vehicle was not repaired. The failure mileage was 50,000 and the current mileage was 65,000.

- Corona, CA, USA

problem #115

Apr 222014

Grand Cherokee 6-cyl

  • 56,000 miles
Tipm failure. It was very costly and a burden to fix. Chrysler needs to recall this part.

- Houston, TX, USA

problem #114

Dec 022013

Grand Cherokee

  • 50,000 miles
The contact owns a 2011 Jeep Cherokee. The contact stated that the vehicle would not start on more than one occasion. The vehicle was taken to an authorized dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

- Buffalo, NY, USA

problem #113

Mar 022014

Grand Cherokee

  • 50,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start as the key became stuck in the ignition switch. The vehicle was towed to the dealer, who replaced the wireless ignition control module but the failure later recurred. The contact also stated that the brake, trac off and the tire pressure warning lights illuminated and the gauges would intermittently display random numbers. Additionally, the vehicle would stall sporadically. The vehicle was not repaired. The failure mileage was 50,000.

- Ft. Eustis , VA, USA

problem #112

Apr 272013

Grand Cherokee

  • 43,000 miles
After having occasional difficulties starting the car, my problems finally reached a climax when my car shut off mid-drive. Jeep has explained that I have faulty tipm. I have found through online research that this is very common. These failures have been occurring for years, yet Jeep still installs these same tipms. I understand there is a pending class action lawsuit, suggesting that Jeep has known about this problem and ignored it, rather than implementing a recall.

- Lake Mary, FL, USA

problem #111

Mar 112014

Grand Cherokee 6-cyl

  • 47,000 miles
Bought a used Jeep Grand Cherokee 2011 w/ 19K miles on it (it was leased before). First incident happened with 30K miles on it. Vehicle would turn over a little bit but would not start. Dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. Dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. Second trip (within 2-3 days) to dealership it started up. Worked fine for about 4-5 weeks, then same incident occurred again. Vehicle would turn over but not start up, sounded the exact same as the prior issue. Dealership replaced the tipm, car worked fine for about 12 months. Two weeks ago, the same issue came about. Car turning over but not starting. This time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. Now my Jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. I heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). Chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. This last time when I brought my Jeep to the dealer I tried to start the vehicle to let me father hear the noise it was making. A dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", I replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what I have read online is extremely dangerous, especially if the car were moving and it went out. You would be left without power steering and brakes. Chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.

- White Bear Lake , MN, USA

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