CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V391000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available. Updated 09/18/15
Alternator failure diagnosed as faulty regulator by mechanic. Symptoms began spontaneously wherein vehicle would not start. After charging or jump starting vehicle, battery would again go dead after vehicle sat off/not running for a few hrs (less than 8).
While motoring along, my wife and I noticed an acrid smell which became more and more intense until our eyes began to burn and it became clear that the acrid smell was from our own vehicle, and not from another source such as some other vehicle driving ahead of us. We pulled off the road and immediately we saw smoke coming from the passenger-side sun visor which was is the up position. We shut the car off and flipped down the sun visor to see what was going on, and the visor broke off as we did so. Sparks and molten metal began dripping from wires which protruded from the headliner. It was clear by the amount of smoke that the headliner itself was on fire in between the passenger compartment and the roof panel, and almost immediately flames burned through the headliner material. By purest chance a police vehicle drove by at that moment; we flagged the officer down and he produced a fire extinguisher from his vehicle and put out the fire. The flames were spreading so quickly that it was clear that, had the officer not happened by at that moment, our vehicle would have been completely destroyed. The fire department was called and they disconnected the battery to insure there could be no further electrical fire and that it was safe to tow away the vehicle. In 2014 we received a recall notice from Jeep (real P36) which cited a possible risk of fire due to resistance in the wiring of the vanity lamp.the recall repairs were performed by our local dealer in December, 2014.
The contact owns a 2011 Jeep Grand Cherokee. While making a right turn at 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. The contact was able to restart the vehicle. The dealer was unable to diagnose the failure. The vehicle was previously repaired under NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 105,000. MA 10/23/15 updated 11/03/15.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the push to start failed to start the vehicle without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 60,000.
- West Valley , UT, USA
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3 occurrences: 1st ) Oct 2014 - while making a right turn, my car died in the middle of the turn, lost all power steering and power brakes and came close to hitting another vehicle. 2nd) March 2015 - while making a left hand turn, and going about 30 miles/hour, my car died while in the middle of the turn and lost all power steering and power brakes. 3rd) June 2015 - while coming to a quick stop my car died and lost all power steering and power brakes. Updated 09/15/15 updated 10/30/2017
On or about April 20, 2015 I had just driven my Jeep about 20 miles to get groceries came home unloaded and went back to start Jeep to go pick up grand daughter at school and the Jeep would not start. It would crank for about 30 seconds and then stop. Tried to start 5 or 6 times. Took my truck to get grand daughter. Called Chrysler and they sent dealer to get Jeep. About an hour later Jeep started then but they took it to check it out. After 5 days they told me I need a new battery. They wanted $355.31 for new battery. Took Jeep to 2 parts stores and they checked the battery and said it was stronger than what was posted on battery. On May 7, 2015 I was out at store and Jeep would not start. Tried about 6 or 7 times and then it started without my foot on brake but would not go into gear. Restarted and was fine. Called dealer and took back on May 8, 2015. Dealer kept Jeep over night and told me I needed a new battery. Bought a new battery through my son in laws shop cost me $122.14. The dealer charged me $90 for the test. So I am out of $212.14 as of now. Today June 13,2015 I went to start my Jeep and it would not start. Same as both times before. I know the problem is with the tipm and no test will show that there is a problem with it. Called Jeep hot line and they said there is no recall on this and no reports. To take it to the dealer and have them test it again that they could not help me with this problem because my Jeep was out of factory warranty. I only have 32989 miles on my Jeep. It only had 32627 on the second visit to dealer. I have extended warranty on the Jeep but they charge $50 if the test don't show up a problem. So I am between a rock and a hard place. Where do I go from here. I know there are a lot of reports on here about the same problem I am having. Thank you for your time.
The contact owns a 2011 Jeep Grand Cherokee. While driving at approximately 65 mph, the vehicle stalled without warning. The vehicle restarted. The contact notified the dealer about the incident. The vehicle was not diagnosed or repaired. In September of 2014, the contact received notification of NHTSA campaign number: 14V53000 (electrical system). The vehicle was repaired; however, the failure recurred. The failure mileage was approximately 70,200.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle made a jerking motion and stalled. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The technician diagnosed that the fuel pump and the tipm module needed to be replaced. The vehicle was not repaired. The vehicle was experiencing the failure listed in NHTSA campaign number: 14V530000 (electrical system); however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle intermittently shook. The vehicle was not diagnosed or repaired. Additionally, the contact stated that NHTSA campaign number: 14V530000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that parts were not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 35,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving at 30 mph, the passenger side vanity lamp caught fire. The vehicle was not diagnosed or repaired. The contact received a notification of NHTSA campaign number: 14V391000 (electrical system) and believe the failure was related to the recall. The contact did not sustain any injuries. The manufacturer was notified of the failure. The approximate failure mileage was 45,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start and the engine light illuminated. The failure recurred several times. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), and 14V530000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 118,000.
Recall repair for visor was completed Jan. 16,2015. On May 18th 2015 while driving the drivers side sun visor erupted into flames. I pulled into the nearest location, which was a gas station. The mechanic doused the flames with his fire extinguisher....the car was towed to the dealer where it was purchased and we are still waiting to hear from this dealer. In Feb. The car was serviced for electrical problems twice in a 2 week time period....we are seniors and this was our only car. We don't know where to turn now or how this will be resolved by Jeep.
Vehicle unlocks randomly as I walk away from it, have to lock then try again and again sometimes. Several times have come back to vehicle after locking it only to find it unlocked. I have taken it to 3 dealerships including the one I bought it from and they have never fixed the issue as stated.
Sometimes, not often when I use the cable tv remote my vehicle starts up in the garage and runs for 15 minutes or until I turn it off, if I know it has started. This has also happened when I turn my electronic fire place on. The first time this happend I herd a noise, I thought was a car running in my drive way, as I walked into the garage to open the garage door I knew immediately it was my vehicle and ran for the keys to turn it off, the garage was full of exhaust fumes so I held my breath as long as possible. Good thing I not have kids this is a major safety issue in my opinion. I have taken vehicle to several dealerships in my state including where I purchased the vehicle and they say they fix it, however it still not fixed. It seems all they do is reset the battery, I have told them I already did that several times and it not fix the problem. Same ole same ole, yada yada yada
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the recall repair was performed for NHTSA campaign number: 14V391000 (electrical system) in October of 2014. On May 2, 2015, while driving at an unknown speed, smoke appeared from the driver side sun visor. Shortly after, flames were present coming from the visor. The contact used a fire extinguisher to extinguish the flames. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 50,136.
2011 Jeep Grand Cherokee. Consumer writes in regards to totally integrated power module recall. The consumer stated the recall letter stated the parts were not available. However, the letter stated if a failure had been experience to submit documentation. The consumer submitted the required documentation. Chrysler informed the consumer because she had a third party extended warranty with a $300 deductible that Chrysler would only reimburse $50 for the totally integrated power module. Chrysler's rationale for the reimbursement amount was the following: In the same visit the totally integrated power module was repaired, the consumer had a door repaired, which cost $200 and a $30 car rental was listed on the original receipt.
I had the tipm fuel pump relay bypass "fix" done last fall after failing to start a number of times. It has been recalled since I had the repair done. I am now experiencing the exact same problem. It fails to start a few times each week, eventually starting after several attempts. I've taken my vehicle to a local dealership a number of times and they can't find anything wrong (no error codes). This is an intermittent starting issue and apparently difficult to diagnose. It's almost certainly related to the tipm. I continue to pay diagnostic charges since no "codes" are registering anywhere. ($150) until they get a "error code", they claim there's nothing they can do and it's not covered by my extended warranty. The internet is full of similar complaints for this make and model year. I just want my car to start and run well!
A D V E R T I S E M E N T S
- Sault St Marie, MI, USA