Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,836 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 23 of 24)

« Read the previous 20 complaints

problem #28

Aug 272013

Grand Cherokee 6-cyl

  • 55,200 miles

A D V E R T I S E M E N T S

My 2011 Jeep Grand Cherokee finally stopped on September 2, 2013. I had to have it towed to the nearest Jeep dealership. After three weeks of it not wanting to start and leaving me stranded several times I was forced to buy a new battery only for it to do the same thing. Today it was diagnosed as having a bad tipm. But that's not the bad part, a tipm is $1200 and it is on back order indefinitely! looked it up online today and found hundreds of people waiting for the same tipm part. This item should be recalled by Jeep and repaired for no charge since it also controls the airbags. Jeep needs to fix this problem immediately. In the meantime, I, along with several other hundred people, have a 2 year old car that is just sitting at a dealership and we are not able to get fixed.

- Hampton, VA, USA

problem #27

Jul 222013

Grand Cherokee

  • 39,000 miles
Went to start my Jeep after it sat for a few hours and noticed extended cranking. It did fire up and I drove 65 miles to the gym. Same extended cranking issue when I got out the gym an hour later, but eventually, started and I made it home. Did this one more time few days later and the first Monday in August it wouldn't start when I went to leave for work in the morning. Took my wife's vehicle O work and she tried it a few hours later and it fired right up. Brought to local shop to have them look at it since they can service my extended warranty. After a few days there I was notified that it was he tipm and the part we on order, but was on national back order from Jeep and I was number 141 in line waiting for one. As of today, 9/3/14, still no part and still no estimated delivery of said tipm. I have not been able to drive the Jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. Have now made two payments on a vehicle I can't use.

- River Ridge, LA, USA

problem #26

Aug 232013

Grand Cherokee

  • 85,400 miles
My vehicle would not crank and stalls. Battery replaced, $179 later.mechanic told me that it had updates and reflashed those for $50 and advised me to take back to the dealership for an integrated module. After service evaluated my Jeep, I was told that the problem existed in the tipm. This product is on at least a 6 week back order and that is not a guarantee. Also, there have been no recalls on this product. I have a busy commute to work in heavy traffic. My Jeep stalled on the interstate and I had to veer toward the ditch to avoid an accident. If I were hit, would my airbags even deploy? this is a safety violation!

- Louisburg, NC, USA

problem #25

Aug 192013

Grand Cherokee

  • 33,000 miles

A D V E R T I S E M E N T S

The tipm, a part of the computer, has failed and the vehicle will no longer start. Vehicles have also been known to stall, although this did not happen to me. Chrysler has failed to recall despite hundreds of issues. My small dealer in greensboro, nc has 4 vehicles with this issues. There are no parts available, and they are giving no estimate on when parts will be available. So far Chrysler has failed to recognize the widespread nature of the incident, despite hundreds of online posts by owners, and my dealers recognition of multiple vehicles in their shop for this issue.

- High Point, NC, USA

problem #24

Jun 242013

Grand Cherokee

  • 65,000 miles
This issue has to do with the totally integrated power module (tipm) used in Jeep and other makes. This part is responsible for a lot of the power switching/modulation/distribution, and communications with other systems in the electrical system. There are numerous complaints online regarding this part that is on national backorder. Our car has been out of service sitting at a Jeep dealer since July with no estimate from Chrysler of when the part might be available. There has been no talk of a recall at this point. The part almost always goes bad after the warranty has lapsed and costs anywhere from $900 - $1400 depending on the dealership, etc. Once it goes, the car is rendered useless. We spent $2,000 at a mechanic who thought it was the fuel pump and an additional $1000+ on a rental car before the car was towed to the dealer. We are unable to only have one car, so we have now bought a third car. Fortunately we are in a position to do this. Many people are unable to afford even a rental. The safety issue comes into play because the car may jsut stop while you are driving. This did happen to ours once, but it was before there was an obvious problem and the car worked fine after the incident so we never looked into it. There is also the issue that sometimes it may start, but if you turn the car off it may not start the next time possibly stranding the driver who knows where. At this point people would just like this issue acknowledged and investigated.

- Odenton, MD, USA

problem #23

Aug 152013

Grand Cherokee 4WD 8-cyl

  • 41,308 miles
I have a 2011 Jeep Grand Cherokee that has a defective part called a tipm (totally integrated power module). It downloads data and is part of the onboard computer and specialized for each vehicle. My defective tipm causes the vehicle to stall and eventually it will prevent it from starting. The tipm is covered under my extended warranty, but the part is on national backorder and Chrysler is unable to get it from the manufacturer (at least that's what they tell us). I have read on some message boards that they do not have the rights to produce the tipm themselves and that the company that makes it is going bankrupt and closing. It is also likely that whoever makes it is in another country (they will not tell us where). Chrysler is treating people differently - those without warranties are completely out of luck. They have no working/safe/reliable vehicle and have to pay for the repair, but since the part is not available, no luck and no transportation. Those of us with warranties are told different lies. They give us a date that is a month or two away, then when that comes around, they change the date. We have the added "bonus" of being in jeopardy each and every time we drive somewhere and not knowing if we will be stranded or not. There are at least several hundred people having this problem, and according to one post I read on edmunds.com, the Chrysler case manager told someone that 25,000 of these were needed. Chrysler is well aware of this defect, but they refuse to do a recall and so far they have not provided me with a rental car. They claim that they will, but then play the phone game, where Chrysler usa, cannot reach the service manager at the local dealership, who cannot reach the rental department and so on.

- Greensboro, NC, USA

problem #22

Jul 112013

Grand Cherokee 4WD 6-cyl

  • 35,500 miles

A D V E R T I S E M E N T S

I have a 2011 Jeep Grand Cherokee, and was experiencing the same cold start issues I drove it for about another 2 weeks and on one trip I drove about an hour out of town and had to run into a bank. When I got back in my car I started it and died right in the middle of the driveway I was exiting. Took 30 minutes for it to restart. The paperwork says they replaced the win (wireless ignition node). 11 days in the shop. The next morning I went out to go to work and the car would not start. Called dealership told me to bring it back up. I did the next day, this time getting a Dodge dart from the rental company 8 days in the shop when I received a call that it was ready, this time they replaced the ignition module and gave me a new remote key. The next day Aug 8th went to go to work and the car wouldn't start. Half hour later got the car started and back to dealership, this time I received a Nissan versa rental. They have had it ever since 14 days and counting. I talk to service department on Thursday August 15th. And they told me they got it not to start and that it was the fuel injectors, I interjected and told him about this forum and to check the tipm and they just released 2000 from the factory on the 13th. Said he would speak with technician and get back to me. Called me Friday and said they were replacing the tipm and he would have a better idea on a time frame by the middle of this week. I called today and they are telling me that its back ordered to Sept. Not giving me any specifics of when in Sept. The service manager gave me Chrysler number to call and complain.this is a serious issue with many individuals effected it needs to be looked into as a recall issue. What happens if the company in Mexico who makes the part goes out of business. This is wrong especially for a taxpayers bailout company..

- Ansonia, CT, USA

problem #21

Aug 132013

Grand Cherokee 4WD 8-cyl

  • 15,000 miles
I would like to place a formal compliant against Chrysler group, llc. My family along with hundreds, if not thousands of other 2011 Jeep Grand Cherokee owners. This issue is around the tipm device that seems to be failing on many consumer's vehicle dating back to the early part of 2013. Finally, after a couple to trips to the service department for this issue, I was finally told the part is on back order. The problem is the dealer, nor the Chrysler group doesn't have an idea when this part will be available leaving many of us without a car for an undetermined amount of time. This part (tipm) needs to be placed on official recall by the corporation and until it actually is.........it has placed undue financial strain of many of the owners of the Jeep. We are expected by the banks to continue paying our car note, along with insurance. Now chrsyler is saying that we must also come out of pocket for rentals to replace the vehicles we have and or paying for until they resolve this issue. This is so not right on so many levels and apparently they can get away with this without recourse. In conclusion, just asking the justice department to look into this issue and assist us consumers being held hostage by Chrysler group, llc.

- Brooklyn, NY, USA

problem #20

Jul 302013

Grand Cherokee 4WD 8-cyl

  • 31,000 miles
Beginning the evening of July 30, I experienced issues with starting my Grand Cherokee. These issues were sporadic, however once every three or four times I attempted to start the engine, the engine would crank but fail to start. On July 31, I scheduled an appointment with my local Jeep dealership (videon Chrysler Dodge Jeep in newtown square, pa) for August 5. by August 2, the Jeep was not drivable as starting it would take 20-30 minutes each time. I was forced to rent a car at my own expense for the weekend of August 3-4. on August 5 the dealership diagnosed the issue as pertaining to tsb 08-053-11 and reprogrammed the totally integrated power module. On August 7, I experienced the no start issue again and scheduled a second appointment with the dealership for August 8. on August 8, the tipm was identified as needing to be replaced. I was informed by the dealership that the necessary part was on backorder with an estimated arrival time of within "a few weeks". the dealership advised that it was ok for me to continue driving the vehicle in the meantime despite the issue. On the evening of August 16, while driving the vehicle at a speed of approximately 40 miles per hour, the engine stalled, causing the vehicle to lose all power near the intersection [xxx] given the nature of the road as well as the traffic around me, this situation posed a serious safety hazard to myself, my passenger, and others near my vehicle, and since that point I no longer feel safe operating the vehicle in its current condition. As such, I have been entirely unable to operate this vehicle since August 16. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Wayne, PA, USA

problem #19

Aug 212013

Grand Cherokee 6-cyl

  • 21,000 miles
While driving my 2011 Jeep Grand Cherokee I saw white smoke coming from the driver side sun visor and then a burning smell. I pulled over and after a few minutes the smoke cleared, the bracket for sun visor stayed hot and shows signs of melting. No injuries, the vehicle was driven to dealership immediately... updated 08-20-14 updated 08/25/2014

- Terrytown, LA, USA

problem #18

Aug 042013

Grand Cherokee 6-cyl

  • 58,000 miles

A D V E R T I S E M E N T S

Multiple issues. It began with the key less remote entry not working properly, not opening or locking the car. I then began to notice the car would unlock itself overnight (luckily it is kept in a garage). Moving forward, when I would put the key in the ignition, the car would start, I would then put the car in reverse, and it would immediately shut off, all power gone. I would have to slam the car into park and try again. Most recently, I will put the key in the ignition and turn the car on, unfortunately, the car never turns on, it idles in the ignition phase just before it turns on.

- North Bergen, NJ, USA

problem #17

May 312012

Grand Cherokee 6-cyl

  • 5,000 miles
Unable to use remote entry and, start-message unable to locate key-have to use manual entry system etc. Dealer fixed same day. Now approx. One year later with only 8,550 miles unable to do again same type problem but more so-we were taken both set of keys to unlock doors and to start -then would not do either back to manual. Dealer service said 10 days -to 2 weeks to replace -now after checking with dealer after 2 weeks we were advised up to 1 month more due to backlog.

- Wichita Falls, WY, USA

problem #16

Sep 192011

Grand Cherokee 8-cyl

  • 7,100 miles
I bought a 2011 Grand Cherokee from shave Jeep in thousand oaks, ca. The vehicle started to malfunction within days after purchase. It would seize up, usually at highway speed, stall out, thus losing power steering and brakes. I brought the car in for service about 8 times until I almost got hit by a big rig on the highway at night when my car died. The constant engine light reading was a camshaft position sensor. Chrysler techs attempted to resolve the problem without any luck. Unfortunately the dealer swapped out cars with me and I found out they sold this vehicle without telling the new owners of the major mechanical problems.

- Agoura Hills, CA, USA

problem #15

May 112013

Grand Cherokee 8-cyl

  • 18,302 miles
Engine starts after key fob is bumped. My garage is inside my house. We could die from carbom monoxide poising reported to dealership they said nothing could be done.maybe my attorney can do something.

- Pittsburgh, PA, USA

problem #14

Dec 192012

Grand Cherokee 8-cyl

  • 20,000 miles
This vehicle is equipped with a adaptive speed sensor that keeps the vehicle at a preset distance from the vehicle in front with cruise control on. Vehicle is also equipped with a forward collision warning system which warns the driver to brake if it senses an approach of an object that is unsafe. The problems: The system will shut it self off, flashing a warning that the forward collision warning system is not working and shuts off the cruise control as well. System always resets itself after minutes, or longer and the cruise control will once again, work. Safety issue the system has the ability to brake on its own if it senses you are approaching a vehicle too fast with cruise control engaged. The problem is that a car may turn off in a separate lane to decelerate or be in a separate lane to accelerate and the sensor thinks the car is in front of it and starts braking severely cause it thinks it is in its path. This is a huge safety concern since any driver behind me would not be expecting me to brake when cars are not in my path. The vehicle has been to Jeep dealer for numerous attempts to fix it. Right now Chrysler is not doing anything about it. According to the repairing dealership, if Chrysler did decide to replace the part, its on back order.

- Green Bay, WI, USA

problem #13

Mar 052012

Grand Cherokee 8-cyl

  • 7,269 miles
Similar to other complaint filed 2/13/2012. 2011 Jeep Grand Cherokee, problems with the key fob 3 times (4 if you include the battery dying after just over a year) whereby driver was stranded due to key fob malfunction. First time dealer thought it was a defective key fob, however, while waiting for a replacement the then currently working key fob also malfunctioned- whereby the "defective" fob was tried and it worked again. Dealer then said a computer update was the problem and that did seem to fix the problem. However, again recently key fob would not work żż driver entered the car with the emergency door key- pulled off the starter button and inserted the key manually to be told it was a "defective key" (or something similar). Dealer examined car, worked with manufacturer but since problem couldn't be "duplicated" they would take no further action. All incidents happened while in town of residence. However, if this occurred while traveling it could be quite a disaster and potentially put them in harms way if they were stranded in for example grand forks nd in February and there was severe weather as has been the case in the past. Numerous discussions in online forums also discuss the issue (both Jeep and Chrysler). The bottom line - this defect has resulted in our having a serious lack of trust in using this car- it could put my family in a very bad situation.

- Rochester, MN, USA

problem #12

Jan 202013

Grand Cherokee

  • 36,450 miles
The contact own a 2011 Jeep Cherokee. The contact stated that while driving approximately 10 mph, the vehicle suddenly stalled. The vehicle was taken to the dealer three different times for diagnosis. The technicians performed a flash update and replaced the win module. The failure continued after the repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 36,450.

- Quarryville, PA, USA

problem #11

Dec 112012

Grand Cherokee 4WD 6-cyl

  • 21,517 miles
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle stalled then turned off while driving. The consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. The only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. The consumer tried pressing the brake and the start button, but nothing happened. When she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. The vehicle was towed to the dealer. The service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. An update was performed on the modules, including the remote keyless entry module. However, the technician could not guarantee that it wouldn't happen again. On January 9, 2013, a similar symptom occurred again. When the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. It then shut down and the center console text displayed on how to start the vehicle. The consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. When the key fob was physically placed in the ignition location, the vehicle started without any problems.

- Federal Way, WA, USA

problem #10

Aug 272012

Grand Cherokee 4WD 8-cyl

  • 32,100 miles
Tried to enter vehicle. Would not unlock using passive key fob. Had to use a key to unlock door. Once door unlocked, the security horn started. Had to re-lock door to shut horn off. Door would now unlock using passive system. Have had numerous instances of the vehicle not recognizing the key fob. Had to take it out of my pocket and hold it close to the dash or open and close the door several times before being able to start the vehicle.

- Nancy, KY, USA

problem #9

Aug 052010

Grand Cherokee

  • 350 miles
The contact owns a 2011 Jeep Grand Cherokee 4X4. The contact was unable to open the doors when activating the key fob. The vehicle was taken to an authorized dealer, where the key fob was replaced with a new key fob. Five months later, the identical failure recurred. The vehicle was taken back to the dealer and the key fob was replaced for the second time. The contact planned to notify the manufacturer of the failure. The approximate failure mileage was 350.

- Wilmington, DE, USA

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